Vonage Announces Agentforce Identity Insights and Fraud Detection Powered by Next-Gen APIs

Summary

Vonage’s new AI-powered actions for Contact Centers boost agent productivity while delivering a secure, seamless customer experience  Vonage, a part of Ericsson announced the launch of Vonage Agentforce Identity Insights and Fraud Detection, which provides insights for contact center agents, leveraging AI to help detect fraud risks, verify customers and validate effective communications channels in real time. Using Vonage Communications APIs and Network […]