How Fast Can I.T. Service Adapt; The Big Question | The Interview | Business News | ET Now
Why It Matters
AI‑driven speed and insight are becoming decisive competitive advantages for Indian IT firms, reshaping revenue models and market survival.
Key Takeaways
- •AI accelerates decision cycles from months to days
- •Firms failing AI adoption risk obsolescence in IT services
- •Scenario analysis via AI cuts strategic planning time dramatically
- •AI-native approaches unlock previously impossible product and service innovations
- •Rapid AI integration essential to stay competitive in Indian IT market
Summary
The interview explores the critical question of how quickly Indian IT service firms can adapt to AI‑driven disruption, and where the inflection point lies between revenue loss and acceleration.
Vishal cites a Middle‑East home‑goods distributor that used an AI platform to run hundreds of “what‑if” scenarios after a global CPG giant exited a market. The analysis, which would have taken a year using traditional tools, was completed in two to three days, prompting the client to shut down the unprofitable operation.
He also mentions a case from Australia where AI helped create a personalized mRNA vaccine for a dog, illustrating AI‑native capabilities that were previously impossible. “People who understand how to use AI in an AI‑native way get astonishing effectiveness,” he says.
The takeaway is clear: IT services that embed AI at the core of their offerings will achieve dramatic productivity gains and survive; those that cling to legacy approaches risk extinction as clients demand faster, data‑driven decisions.
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