Netcracker Reaches Significant Milestone with Major OSS Modernization Program for BICS

Why It Matters

The modernization strengthens BICS’s ability to deliver next‑generation telecom services, while showcasing Netcracker’s role as a key OSS provider in the evolving 5G and IoT landscape.

Key Takeaways

• BICS modernizes entire Netcracker OSS suite
• Upgrade boosts stability, security, long‑term support
• Enhances roaming, messaging, voice, 5G, IoT services
• Strengthens strategic partnership between BICS and Netcracker
• Positions BICS for future telecom‑to‑tech evolution

Pulse Analysis

The telecom industry is in the midst of a rapid shift toward 5G, IoT, and AI‑driven services, prompting operators to reevaluate their operational support systems (OSS). Legacy OSS platforms often struggle with scalability, security vulnerabilities, and integration challenges, making modernization a critical priority for maintaining competitive advantage and meeting regulatory standards. Vendors that can deliver comprehensive, high‑performance OSS upgrades are therefore becoming indispensable partners for global carriers.

BICS’s decision to upgrade the full Netcracker Digital OSS stack reflects a strategic move to future‑proof its network operations. By refreshing modules such as Resource Inventory, Service Problem Management, and Network Planning, the carrier gains tighter control over service assurance and faster provisioning of roaming, messaging, voice, and 5G/IoT offerings. The enhanced stability and security also reduce operational risk, enabling BICS to support its extensive wholesale portfolio and meet the demanding SLAs of enterprise customers worldwide.

For Netcracker, the milestone underscores its positioning as a leading OSS provider capable of supporting telco‑to‑techco transformations. The upgrade not only deepens the partnership with BICS but also serves as a reference case for other operators seeking end‑to‑end digitalization. As more carriers pursue AI‑enabled automation and monetization of 5G networks, Netcracker’s integrated suite—bolstered by NEC’s resources—offers a scalable pathway to drive revenue growth and operational efficiency across the industry.