BSS and OSS in an Agentic World | On the Mind: MWC Day Three

Why It Matters

Adopting an agent layer could let carriers move from reactive, siloed operations to proactive, personalized services—accelerating the transition from communication to digital service providers—while exposing strategic risks if data, integration and governance foundations aren’t secured first.

Summary

Speakers at MWC 2026 framed OSS and BSS evolution as an unfinished journey from legacy, integration-heavy stacks toward cloud-native platforms—and said the arrival of agentic AI adds a new architectural layer. An agent fabric or operating layer will sit above existing network and transactional systems, enabling agents to reason across domains, orchestrate end-to-end workflows, and shift intelligence upward so OSS/BSS can be simplified. The panel urged early investment in standards (agent-to-agent, MCP), APIs, data governance and a prioritized roadmap rather than a wholesale rip-and-replace. They argued agents will unlock real-time, context-aware assurance, fulfillment and customer care but only if foundational modernization is in place.

Original Description

As part of our final daily dose of MWC content which reinforces our commitment to guiding our clients through these complex technological shifts, helping them to harness innovation for sustainable growth and competitive advantage.

Hugo Pinto – Partner, Telecoms Global Specialty Center Head, Deloitte Portugal

Raul Silva – Associate Partner, Deloitte Telecoms Global Specialty Center, Deloitte Portugal

Make sure you do not miss out on our coverage for #mwc26

Day 1: https://www.youtube.com/watch?v=BVCdiyIzcXw

Day 2: https://www.youtube.com/watch?v=eAJB4MBEHco

Day 3: https://www.youtube.com/watch?v=4UY0b0IO5F0