Circles and Oracle on Accelerating Digital Transformation with Cloud-Native Charging and Billing

Why It Matters

By delivering AI-native charging and billing in the cloud, telcos can launch new services weeks instead of months, preserving revenue and meeting rising consumer expectations.

Key Takeaways

• Circles evolved from Singapore digital operator to global B2B SaaS platform.
• Oracle’s AI-native charging and billing stack powers rapid telco brand launches.
• Partnerships enable zero-downtime migrations for millions of customers.
• Cloud-ready architecture reduces time-to-market from weeks to days.
• First AI-native mobile operator expected to launch in the Middle East.

Summary

At Mobile World Congress 2026, Oracle Communications senior VP Matt Bill and Circles chief revenue officer Sanjay Cole discussed how their joint AI-native, cloud-based charging and billing platform is reshaping telecom digital transformation. The conversation highlighted Circles’ evolution from a Singapore‑based digital mobile operator to a global B2B SaaS provider, leveraging Oracle’s core BSS stack to launch new telco brands rapidly.

Both executives stressed that embedding AI at the core of the charging and billing stack, rather than as a bolt‑on, eliminates legacy constraints and accelerates time‑to‑market. Oracle’s cloud infrastructure underpins the solution, enabling providers to provision services in weeks and deliver seamless customer experiences.

Sanjay cited the ongoing migration of Indonesia’s largest telco, Telecom, serving 22 million subscribers, which was completed with zero service interruption—a world‑first claim. He also hinted at the first AI‑native mobile operator slated to go live in the Middle East later this year.

The partnership signals a broader industry shift toward AI‑native BSS platforms that can be deployed at scale, reducing operational risk and opening new revenue streams. Telcos that adopt this model can launch differentiated brands faster, retain customers, and stay competitive in an increasingly digital market.

Original Description

In this Capacity TV interview, Saf Malik, Deputy Editor at Capacity, speaks with Matt Beal, Senior VP of Development at Oracle Communications, and Sanjay Kaul, Chief Revenue Officer at Circles, about how operators can evolve customer experience and unlock growth through digital-first service models.

Circles shares insights from its digital transformation journey, outlining how it is helping telcos scale next-generation digital services. The discussion explores why Oracle’s charging and billing solutions, combined with Oracle Cloud Infrastructure, form a critical foundation for agility, monetisation and operational efficiency.

The conversation also highlights real-world operator partnerships, examining the commercial impact of cloud-native architectures, faster time-to-market for new services, and data-driven customer engagement strategies. For CSPs and carriers navigating intensifying competition and margin pressure, this interview offers practical perspectives on how intelligent technology can drive differentiation and revenue acceleration.