MWC26: Infovista on How Agentic AI Is Reframing Network Intelligence

Why It Matters

By integrating real‑time customer insights into network orchestration, carriers can boost efficiency, personalize services, and stay ahead in the rapidly evolving telecom market.

Key Takeaways

• Infovista leverages 30 years of network expertise in AI platform
• Platform integrates customer context via strategic partnership with CSG
• Democratizes data across planning, testing, and operations teams organization-wide
• Shifts focus from network‑centric to customer‑centric decision making in real-time
• Enables carriers to answer cross‑domain queries, improving operational efficiency and service

Summary

Infovista unveiled its Vista AI platform at Mobile World Congress, positioning it as an Agentic AI solution that redefines network intelligence for carriers. The announcement highlighted a shift from generic hyperscaler tools toward a purpose‑built system rooted in three decades of network management experience and co‑development with operator customers.

The platform distinguishes itself by embedding customer context—through a partnership with CSG—into network decision‑making, democratizing data across planning, testing, and operations, and addressing intent, design, and engineering challenges in a unified framework. By breaking down data silos, the solution enables cross‑domain queries and supports both network‑centric and customer‑centric use cases.

Rick Hamilton emphasized that “we’ve never really brought in the customer context” and that the new approach looks at the network “from the customer into the network” rather than the traditional reverse view. Examples include moving beyond a SIM number to consider payment behavior and service consumption when optimizing network resources.

For operators, this means faster, more informed decisions, heightened operational efficiency, and the ability to tailor services to actual customer needs, delivering a competitive edge in an increasingly AI‑driven telecom landscape.

Original Description

Infovista's CEO Rick Hamilton discusses how the company’s agentic AI platform redefines network intelligence by unifying planning, testing and assurance while integrating deep customer context, with Philip Laidler, Managing Director, Consulting at STL Partners.

Built on three decades of network expertise and co‑developed with operators, the platform enables CSPs to shift from network‑driven to customer‑centric decision-making for greater efficiency and improved experience.

To learn more about Infovista, visit www.infovista.com