MWC26: Interview with Marcin Kaleta, CEO of Comarch Communications

Why It Matters

Comarch’s expansion into satellite‑backed, AI‑driven services creates new revenue avenues for telcos while addressing resilience and regulatory demands, positioning the firm as a pivotal enabler of the next‑generation telecom ecosystem.

Key Takeaways

• Comarch pivots to satellite and critical infrastructure markets.
• Autonomous network AI reduces operator costs and improves service reliability.
• AI-driven cloud billing simplifies service provisioning for telecom customers.
• Regulatory expertise positions Comarch uniquely within EU for mission‑critical solutions.
• Convincing operators to trust autonomous systems remains biggest adoption hurdle.

Summary

In a Mobile World Congress interview, Comarch Communications CEO Marcin Kaleta outlined the company’s strategic shift from traditional telco software toward satellite services and mission‑critical infrastructure. Kaleta argued that dwindling mobile‑service revenues and the growing complexity of logistics and parcel‑delivery ecosystems are driving operators to seek new, resilient revenue streams, with satellites now becoming core to mobile networks rather than optional add‑ons. Kaleta highlighted two pillars of Comarch’s digital‑services push: an autonomous network platform powered by agentic AI that can execute “dark‑knock” operations without human intervention, and an AI‑driven cloud billing system that lets operators configure services via conversational chat. Both solutions aim to slash operating costs, boost service quality, and open up intent‑driven billing models for telecom customers. He cited concrete examples, noting that the autonomous platform now leverages generative AI to explain decision‑making, overcoming earlier opacity of pure machine‑learning models. Kaleta also stressed Comarch’s regulatory pedigree—gained from years in the tightly regulated telco sector—and its unique position as the only EU‑based provider with no off‑shoring, enabling compliance with stringent mission‑critical safety standards. The move signals a broader industry trend: telecom operators will increasingly rely on satellite connectivity, AI‑enabled network automation, and simplified billing to stay competitive. However, Kaleta warned that persuading operators to trust fully autonomous systems remains the chief barrier to widespread adoption, making Comarch’s ability to demonstrate reliability and regulatory compliance critical for future growth.

Original Description

Marcin Kaleta, CEO of Comarch Communications discusses the company’s expanding role in shaping the global connectivity ecosystem, with Chris Barraclough, CEO of STL Partners.

For more information about Comarch Communications, visit www.comarch.com