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Navigating the Shift in Professional Services with AI

AI agents from vendors like Anthropic are automating tasks traditionally performed by entry‑level consultants in finance, law and other professional services. Kantata’s chief product officer Sarah Edwards explains that the industry is moving from a head‑count‑driven pyramid to an upside‑down model where agents handle routine work while deep‑expert humans focus on higher‑value activities. To stay competitive, firms are adopting Kantata’s expertise engine—a knowledge‑graph‑powered platform that surfaces collective expertise and integrates human and agent contributions. This shift forces service firms to redesign business models, pricing structures, and talent development strategies.