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AI Can Replace Most SDRs and CSMs, Not Engineers

A quick summary of what you can and can’t replace with AI today: - Outbound SDRs: you can replace most SDRs with AI today, possibly 100% … but you still need humans managing it and training it. Every day. IF you truly go deep, train a platform, and orchestrate it >dailydailylot< of orchestration. - Customer Success. We need better AI platforms today, but we don’t need 60%+ of the CSMs we have today. CSMs that don’t solve problems and just do QBRs without adding true value are not necessary in the age of AI. You can probably move on from them today. - Account Execs: You still need 70% of them. This should change in the next 24 months for in-bound, but we're not there yet. Field and in-person sales? Who knows. - Engineering: I’m not seeing that AI lets you reduce net headcount here at all. Instead, what I see overall is a 20%-40% productivity boost, net net. And far more for prototypes and proof-of-concept production. But it becomes an arms race. Everyone is more productive, software is shipping faster, so you need more great engineers than ever. It’s a cracked arms race in product development today.