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6.1 Million Workers Have the Most to Lose From AI

A Brookings Institution study finds that 6.1 million U.S. workers occupy jobs highly exposed to AI while possessing low ability to transition to new roles. Customer service representatives top the list of at‑risk occupations, and the cohort is 86 % women in clerical and administrative positions. By contrast, roles such as janitors and roofers show minimal automation threat. The research highlights a workforce segment comparable in size to the current unemployed pool, urging targeted support for those most vulnerable.