Today's Enterprise Pulse
ServiceNow pivots to AI‑driven security and governance
At Knowledge 2026, ServiceNow rebranded from a workflow platform to the governance and action layer for enterprise AI agents, identities and connected assets. The company launched Autonomous Security and Risk, integrating Armis asset intelligence with Veza identity governance, and expanded its AI Control Tower with real‑time enforcement, cost tracking and NIST‑aligned risk frameworks.
Also developing:
By the numbers: Informotion acquires inReach Software's product suite
SAP Security Patch Day March 2026 Highlights FS-QUO and Enterprise Portal Risks
SAP’s March 2026 Security Patch Day released 15 security notes, including two critical CVSS 9+ vulnerabilities and one high‑priority denial‑of‑service issue. The critical flaws affect SAP Quotation Management Insurance (FS‑QUO) via an outdated Log4j library, SAP NetWeaver Enterprise Portal Administration through insecure deserialization, and SAP Supply Chain Management’s RFC function module. While the patch cycle is smaller than February’s, the affected components are core to many ERP landscapes and sit in privileged, highly integrated services. Vendors such as Pathlock, SecurityBridge and Layer Seven provide interim mitigations and hardening guidance.
Beyond the Honeymoon: Why Map Communications Bets on Zoho for a Decluttered Tech Stack
Map Communications, an employee‑owned virtual receptionist firm, has adopted Zoho’s suite to manage its customer lifecycle while keeping its proprietary real‑time operations separate. The company embraced an 80/20 approach, using Zoho Contracts, CRM, Desk and Data Bridge to meet most...
Totogi: ‘Building AI that Really Works at Scale Is Not a Weekend Project’
Totogi’s Ontology is an executable knowledge layer that sits above BSS, OSS and network systems, providing a unified decision infrastructure for telco AI. The platform recently secured a deal with Singapore’s StarHub, promising up to a 10% boost in enterprise...
Why Every Resilient ERP Needs a Strong Human Safety Net
Enterprise Resource Planning (ERP) systems provide cross‑functional visibility, yet they only process structured transaction data. When real‑world events—such as road accidents, equipment failures, or infrastructure work—occur outside those parameters, the ERP records the symptom but not the cause. Gartner reports...
DataBahn Expands Microsoft Sentinel Integration
DataBahn has deepened its partnership with Microsoft, embedding its AI‑driven data pipeline into Microsoft Sentinel via the Content Hub and Azure Marketplace. The joint solution automates ingestion, normalization, and routing of telemetry from hundreds of sources, cutting weeks of manual...
Keeping Your Salesforce Org Healthy with the Right Support Solution
Salesforce has announced a strategic pivot from annual order value (AOV) to net new annual order value (NNAOV), emphasizing revenue growth from existing customers rather than new bookings. The shift signals that support teams will be incentivized to prioritize customer...
Many Agents, One Team: Scaling Modernization on Azure
Microsoft unveiled a new suite of AI‑driven agents that automate end‑to‑end application and infrastructure modernization on Azure. The Azure Copilot migration agent and GitHub Copilot modernization agent entered public preview, enabling continuous discovery, assessment, planning, code transformation, and deployment. By...
CallTower Streams PSTN Calls Straight Into Dynamics 365
CallTower is enabling inbound PSTN calls from its Operator Connect service to flow directly into Dynamics 365 workstreams. That might sound simple. In practice, connecting telephony with CRM and service systems has traditionally required multiple vendors, custom routing, or dedicated...
DynaFile Announces Paylocity Integration to Automate Secure Employee Document Management
DynaFile unveiled a new integration with Paylocity that automatically links employee data from the HRIS platform to its secure cloud‑based document management system. The connection routes onboarding forms, tax documents and other records directly into structured DynaFile folders, eliminating manual...
The Big Interview: New Look's COO on Migrating to SAP, Leaving IBM for Databricks and More...
Lynda Petherick, originally hired to find a CIO, now serves as both COO and CIO of New Look, a UK fashion retailer that posted $929 million in revenue for 2025. Under her leadership the company is migrating its core ERP to...
Netskope Launches AI Security Platform to Monitor and Protect Enterprise AI Systems
Netskope unveiled Netskope One AI Security, extending its Zero Trust platform to monitor and control AI agents, models, and data flows across enterprises. The suite adds an Agentic Broker, AI Guardrails, AI Gateway, and AI Red Teaming to give security...
AWS Expands Security Hub for Multicloud Security Operations
Amazon Web Services has broadened AWS Security Hub into a centralized multicloud security operations platform. The enhanced service aggregates risk signals from AWS and third‑party tools, delivering near‑real‑time analytics, automated analysis, and prioritized insights across multiple cloud providers. New capabilities...
Built 15‑Year Data Hub in 5 Hours, Beats Meltwater
I had a good friend tell me the apps I created were trash because I didn't have a formal database. I took that as a challenge. In 5 hours, I personally built, populated, and deployed a database containing all the content...
Zendesk Buys Forethought to Power Self‑learning AI Agents
.@Zendesk acquires Forethought, eyes self-improving AI agents https://t.co/bafcCVwCRb Zendesk said it will acquire Forethought, a company that specializes in AI agents for customer experience automation.
As Channel Complexity Grows, Saltbox Mgmt Expands Capabilities for Salesforce Partner Cloud
Saltbox Management announced the addition of Salesforce Partner Cloud to its service suite, extending its expertise across the Salesforce ecosystem. The new offering targets manufacturers and complex B2B firms that need tighter visibility into partner activity and streamlined indirect revenue...
Don’t Switch ERP Just Because Vendor Discontinues It
Many organizations can't answer why they need new ERP software. The worst reason? Vendor discontinuation. A massive price tag, chaos, and heartache demand a stronger rationale for ERP implementation. #ERPSolutions #BusinessStrategy https://t.co/490Xb2xy9n
Choosing Between Standard Objects and Custom Ones
When designing a new client feature, the key decision is whether to rely on standard objects or build custom ones. Best‑practice guidance suggests using standard objects if they cover at least 80 % of the required data model; otherwise, custom objects...
When Agents Meet Contact Centers - Two Salesforce Agentforce Early Adopters Communicate the Benefits They're Seeing
Salesforce launched Agentforce Contact Center, a unified platform that blends voice, digital channels, CRM data, and generative AI. Early adopters Compass Working Capital and Savant Systems report streamlined omni‑channel workflows and AI‑driven assistance. Compass estimates saving 30 minutes per client...
Re-Air: Data Tools, Templates, and the Trouble with “Easy” Solutions with the Cynical Data Guy
In this re‑aired episode, hosts Eric Dotz and John Wessel chat with regular guest Matt, the Cynical Data Guy, about the rise of low‑code data tools like Clay and the evolving role of the “GT‑M engineer.” They debate whether such...
Omnes Capital Selects Intapp DealCloud to Unify Marketing and Investor Relations Management
European private equity firm Omnes Capital, managing over €6.7 billion, has selected Intapp’s DealCloud platform to unify its marketing, investor relations, and fundraising operations. The solution promises standardized data, AI‑driven insights, and automated data capture to improve deal forecasting and reduce...
Saviynt Signs Nextgen as Key Distie
Saviynt has appointed Nextgen as its key distributor for the Australian market, extending its channel‑first approach across APJ. The partnership grants regional integrators, specialists, and resellers access to Saviynt’s cloud‑native identity security platform, with Nextgen handling onboarding, logistics, financial services,...
Salesforce Pushes ‘Agentic Enterprise’ Vision with Telecom AI Agents and New AI Work Metric
Salesforce unveiled new Agentforce capabilities, including Agentforce for Communications—a suite of pre‑built AI agents tailored for telecom sales and customer‑service workflows. It also introduced the Agentic Work Unit (AWU) metric, which counts each discrete AI‑driven task, reporting 2.4 billion AWUs to...
The Illusion of Value: Why Salesforce’s Agentic Work Unit Is the New “Bad Query” Of the AI Era
Salesforce unveiled the Agentic Work Unit (AWU) on its Feb 25, 2026 earnings call, defining it as a single AI‑driven task that converts raw intelligence into actionable work. The company reported processing over 19 trillion AI tokens into 2.4 billion AWUs, with 771 million delivered...
Microsoft’s Monthly Patch Tuesday Is First in 6 Months with No Actively Exploited Zero-Days
Microsoft’s March Patch Tuesday addressed 83 vulnerabilities spanning Windows, Azure, Office, and core services. For the first time in six months, the update contained no actively exploited zero‑day flaws, though six defects were flagged as more likely to be weaponized....
UAE E-Invoicing Mandate: What ERP and Finance Teams Need to Know Before 2027
The UAE will roll out a national e‑invoicing system, moving from paper and PDF invoices to structured digital records reported to the Federal Tax Authority. A phased schedule starts with a pilot in July 2026, mandatory compliance for firms with revenue...
IRS Starts Fast on Its Search for New Business Intelligence Platform
The Internal Revenue Service has issued a fast‑track sources‑sought notice for a new Business Intelligence Platform to collect, research and validate corporate and partnership taxpayer data. The contract will cover one base year and up to four option years, providing...
Salesforce Launches Agentforce Contact Center
Salesforce introduced Agentforce Contact Center, a unified platform that merges voice, digital channels, CRM data, and AI agents into a single native system. The solution enables AI‑driven self‑service at scale while providing seamless AI‑to‑human handoffs with full context. Agents see...
Fujifilm Highlights AI-Driven Products That Help Enhance Enterprise Imaging Workflows
Fujifilm Healthcare Americas showcased its AI‑driven Synapse enterprise imaging portfolio at HIMSS 2026 in Las Vegas. The lineup highlighted the Synapse AI Orchestrator, which embeds diverse AI algorithms into PACS workflows, and the Synapse Worklist Orchestrator, which uses AI learning...
HCP Vault Dedicated Now Available in Additional AWS and Azure Regions
HashiCorp announced that HCP Vault Dedicated is now available in four new cloud regions—AWS Stockholm and Paris, and Azure Australia East and Australia Central. The expansion broadens the service’s global footprint, giving customers the ability to locate Vault clusters closer...
Japan Cloud ERP Market Growth Propelled by Digital Transformation, AI
Japan’s cloud ERP market is projected to grow at a 20.1% compound annual rate through 2032, positioning the country to capture roughly one‑third of global demand. Government‑backed digital transformation programs and subsidies are accelerating adoption across manufacturing, IT, telecom, finance...
Automate CRM Data Hygiene with ETL Pipelines
Clean, reliable data is the foundation of any effective CRM, yet most organizations watch their records degrade as leads flow in, updates occur, and integrations sync. Manual de‑duplication and field fixes are slow, error‑prone, and unsustainable at scale. Leveraging ETL...
Buildout Launches CRM, Completing the Industry’s First AI-Powered End-to-End Deal Engine for CRE
Buildout Inc. has launched Buildout CRM, the final component of its AI‑powered, end‑to‑end deal engine for commercial real‑estate brokerages. The new CRM integrates with the existing Buildout Suite, creating a single shared workflow and data layer that spans the entire...
SAP App Cuts Cognitive Friction, Boosts NHL Decisions
The biggest plays in #hockey don’t always happen on the ice. In the National Hockey League (@NHL), front offices make thousands of decisions involving contracts, trades, and salary cap strategy—often under intense time pressure. On the latest episode of the SAP Better...
Opsera Unveils AppSec AI Agents to Power the Shift From Traditional SDLC to AI-SDLC
Opsera announced the launch of its AI‑powered AppSec agents, a new suite designed to embed security, compliance, and architectural validation directly into AI‑assisted development workflows. The agents operate as autonomous pre‑commit guards, automatically scanning AI‑generated code, enforcing SOC 2, HIPAA, PCI‑DSS...
Microsoft Flips Windows Autopatch to Default Hotpatch Security Updates
Microsoft will automatically enable hotpatch security updates in Windows Autopatch for eligible devices managed via Intune or the Microsoft Graph API, beginning with the May 2026 security release. Hotpatch, introduced a year ago, lets critical fixes install without a reboot, accelerating...
New "LeakyLooker" Flaws in Google Looker Studio Could Enable Cross-Tenant SQL Queries
Researchers at Tenable disclosed nine cross‑tenant vulnerabilities in Google Looker Studio, dubbed “LeakyLooker,” that could let attackers execute arbitrary SQL queries against BigQuery, Spanner, PostgreSQL, MySQL and other GCP data sources. The flaws, ranging from zero‑click SQL injection to data‑source...
Unifying the Contact Center: Salesforce’s Agentic AI Vision for Customer Service
Salesforce unveiled its Agentic AI vision, embedding generative AI directly into its Service Cloud contact‑center suite. The new layer offers real‑time agent assistance, automated ticket routing, and dynamic knowledge‑base generation. Salesforce positions the technology as a way to cut handling...
Cisco Blends Splunk Analytics, Security with Core Data Center Management
Cisco has embedded Splunk IT Service Intelligence directly into its Nexus Dashboard, the core management platform for Nexus 9000 and 8000 series data‑center switches. The native integration streams high‑fidelity telemetry, enabling faster fault detection, automated root‑cause analysis and remediation without...
Databahn Highlights Accelerating Enterprise Momentum Across AI-Native Data Pipelines
Databahn, an AI‑native data pipeline platform, reported rapid enterprise traction, with Fortune 500 customers now representing over half its base. The company posted more than 400% year‑over‑year revenue growth and nearly 200% of its ARR coming from retained customers. Growth is...
ColorTokens Launches Xshield AI Agent to Automate Microsegmentation Policy Enforcement
ColorTokens introduced Xshield AI Agent, an AI‑driven engine that automates microsegmentation policy design and enforcement. The solution claims to shrink policy rollout from days to minutes, enabling rapid isolation of critical assets during breaches. In pre‑release tests, customers reported up...
Secureframe Unveils New Platform to Cut Defense Cyber Certification Timelines to Weeks
Secureframe Inc. launched Secureframe Defense, an AI‑powered platform that automates CMMC Level 2 compliance for defense industrial base contractors. The solution deploys a compliant CUI enclave in under 30 minutes, generates system security plans, policies, and continuous monitoring, and compiles audit...
Microsoft’s Copilot CoWork Runs on Anthropic’s Claude AI
𝗖𝗹𝗮𝘂𝗱𝗲 𝗔𝗜 𝗶𝘀 𝗾𝘂𝗶𝗲𝘁𝗹𝘆 𝗺𝗼𝘃𝗶𝗻𝗴 𝗶𝗻𝘁𝗼 𝘁𝗵𝗲 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲. This week, 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 introduced 𝗖𝗼𝗽𝗶𝗹𝗼𝘁 𝗖𝗼𝘄𝗼𝗿𝗸, a new 𝗮𝘂𝘁𝗼𝗻𝗼𝗺𝗼𝘂𝘀 𝗔𝗜 𝗮𝗴𝗲𝗻𝘁 designed to work across the entire 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱 environment. The system can 𝗽𝗹𝗮𝗻 𝗮𝗻𝗱 𝗲𝘅𝗲𝗰𝘂𝘁𝗲 𝗺𝘂𝗹𝘁𝗶 𝘀𝘁𝗲𝗽 𝗼𝗳𝗳𝗶𝗰𝗲 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀 across Outlook, Excel,...
Board Overlooked Viable Alternatives to S/4HANA
Board members had past negative S/4HANA experiences, yet proceeded due to perceived lack of alternatives. The good news? They overlooked other viable options. #S4HANA #ERP https://t.co/kIIjv3Nmyy
MAG Opts for Airport Hive AODB Upgrade
Manchester Airports Group (MAG) has chosen Azinq’s Airport Hive suite to replace its legacy operational systems at all three UK airports. The new platform will create a real‑time digital backbone, integrating flight data, boarding, A‑CDM, billing and reporting, and is...
Kingfisher Bets on ECC Innovation over S/4HANA
Many companies face the 2030 SAP ECC support deadline. Kingfisher's plan? Innovate on ECC with new tech, bypassing S/4HANA. The big question: Can they future-proof without a full upgrade? #SAP #ERP #TechStrategy https://t.co/YuZNk4rZ2M
AI Unifies Contact Center and Service Management for Seamless CX
An agent shouldn't toggle between 5 apps to help one customer. AI-driven integration between your Contact Center and #ServiceManagement creates a single pane of glass. Better agent experience = better #CX. It’s that simple. Reduce the friction now. 🔗 Optimize your...
ERP News Magazine March 2026 – Issue #58
ERP News Magazine released its March 2026 Issue 58, spotlighting the rise of intelligent ERP and the transformation of CRM into an intelligence layer. The edition features expert interviews on AI‑driven ERP workflows, agent‑mediated commerce, adaptive transformation delivery, and cloud‑centric modernization....
Enterprise AI Automation Budgets Driving 53% Surge in Use of ‘AI Workers’
Jitterbit’s 2026 AI Automation Benchmark, surveying 1,500 IT leaders, shows 78% of AI projects now delivering moderate to high value, with budget no longer the primary hurdle. AI accountability has become the top factor in tool selection, cited by 47%...
What's Next for NetSuite? CEO Evan Goldberg Fields the Questions at SuiteConnect NYC
At SuiteConnect NYC, NetSuite CEO Evan Goldberg detailed the rollout of NetSuite Next, the company’s biggest update since its founding, emphasizing AI‑driven features such as Ask Oracle, smart financial close, and ad‑hoc dashboards. He stressed that AI will expand, not shrink, the...
Paperpal for Life Sciences Establishes HIPAA Readiness, Strengthening Enterprise Adoption of AI in Regulated Medical and Scientific Writing Workflows
Paperpal for Life Sciences, Cactus Communications' AI platform, has completed a HIPAA readiness assessment and can now offer Business Associate Agreements for handling PHI and PII. The certification underscores the platform’s secure‑by‑design architecture and data‑governance framework. Paperpal claims its AI...