
Ericsson announced strategic deals with Microsoft and Amazon Web Services while unveiling a new telecoms innovation R&D centre in Yokohama, Japan. The Microsoft partnership embeds AI‑driven 5G laptop management into Windows 11, using Intune and Ericsson Enterprise 5G Connect to automate connectivity, eSIM switching and policy enforcement for enterprise devices. The AWS collaboration introduces an agentic rApp as‑a‑Service on the AWS Marketplace, leveraging generative AI to translate natural‑language commands into network‑optimisation actions via Open RAN interfaces. The Japanese R&D hub, opening in 2026, will focus on programmable 5G, O‑RAN and ecosystem collaboration.
The Department for Business and Trade (DBT) has lifted adoption of its central CRM platform, Data Hub, through a focused digital‑adoption programme. By aligning the tool with user workflows and delivering on‑demand training, email guidance and a performance dashboard, the...

Customer experience is evolving as technology delivers practical benefits through better design, integration, and intent. Modern voice bots, unified CX platforms, and structured knowledge bases enable faster, more consistent service while reducing pressure on agents. Proactive, AI‑first approaches shift support...
eG Innovations, a US‑based software vendor, has appointed Jon Hatchuel as its first country manager in Australia, marking the firm’s first dedicated employee in the market. Hatchuel, who brings over 20 years of senior IT experience, will focus on expanding...

South African enterprises are pouring significant budgets into cybersecurity tools, yet breach rates keep rising. The core issue is execution: security teams are overwhelmed by data and lack the capacity to turn visibility into action. Unified platforms like Rapid7’s Command...
At the ETCIO Cloud Summit, leaders from Starbucks India and Jio argued that cloud security must shift from protecting static assets to continuously validating identities, especially as AI agents and autonomous workloads proliferate in hybrid environments. They emphasized that bots,...
Enterprises are moving beyond cloud migration to re‑engineer business models around platformization, monetisation and ecosystem scale. Leaders at the ETCIO Cloud Summit highlighted how insurers, manufacturers and service firms are using APIs, data and product‑centric thinking to unlock new revenue...
The Eclipse Foundation announced the final release of GlassFish 8, the reference implementation for Jakarta EE 11. The server now includes Jakarta Data repositories, allowing developers to work with JPA and NoSQL entities through a unified repository pattern. It also...

GitLab’s updated Security Dashboard, now in the 18.9 release, adds advanced filters and visualizations that let teams track vulnerability trends, remediation velocity, and risk scores across projects and groups. The dashboard calculates risk using vulnerability age, EPSS, and KEV data,...
Recent high‑profile cloud outages have exposed the risks of relying on a single CDN, prompting enterprises to adopt multi‑CDN architectures for resilience and performance. By distributing traffic across multiple providers, companies can automatically reroute around regional failures, maintain SLA compliance,...

GitLab 18.9 launches a self‑hosted Duo Agent Platform for online cloud license customers, enabling AI‑driven automation while keeping models on‑premise or in approved clouds. The new offering uses a usage‑based billing model powered by GitLab Credits, delivering transparent per‑request metering...
Workiva reported Q4 2025 revenue of $239 million, up 20% year‑over‑year and surpassing the top end of its guidance. Subscription revenue rose 21% to $219 million, driven largely by new customer additions, while non‑GAAP operating margin expanded to 19.1%, beating expectations by...
N‑Able reported Q4 2025 revenue of $130 million, a 12% year‑over‑year increase, and ended the year with $540 million in annual recurring revenue, up 12% on a reported basis. Non‑GAAP adjusted EBITDA held steady at a 30% margin, while dollar‑based net revenue retention...

Leveraging its Database DevOps platform, Harness has released an open‑source native MongoDB executor for Liquibase Community Edition. The executor allows teams to run MongoDB scripts, generate changelogs, and embed migrations into CI/CD pipelines without purchasing commercial extensions. Accompanying the tool...
Opkey introduced Design Studio, an AI‑driven module within its application lifecycle automation platform that streamlines ERP and HCM implementation planning. The visual canvas embeds more than 20 domain‑specific AI agents to automate discovery, requirements capture, process mapping, and configuration design....
Arista Networks announced extensions to its telemetry stack aimed at AI‑driven environments, adding host‑level data such as RDMA counters, NIC buffering, and flow‑control metrics to its CloudVision platform. The new capabilities will merge in‑network and host telemetry into a single,...
Albertsons announced four AI priorities for fiscal 2026—digital customer experience, merchandising, labor, and supply chain—backed by a full cloud migration and unified data platform. Chief technology officer Anuj Dhanda emphasized these are long‑term investments already delivering measurable impact, such as...

Forest Lawn Memorial Parks & Mortuaries has built a fully integrated procure-to-pay backbone by linking Vroozi’s procurement platform with NetSuite ERP and Shopify e‑commerce. The integration automates inventory replenishment, accounts payable, and even service procurement, allowing real‑time updates across systems....

Intel is launching "Ask Intel," an AI‑driven virtual assistant built on Microsoft’s Copilot Studio, to handle customer and partner support after scaling back phone and social‑media channels. The assistant can open cases, verify warranties and route complex issues to human...

The NextGen Supply Chain Conference 2026 has opened its speaker submission window, inviting senior supply‑chain leaders to present case studies at the event scheduled for Oct. 21‑23, 2026, in Nashville’s W Hotel. The conference’s theme, “Innovate. Upskill. Transform.”, signals a shift...

Sumo Logic announced the extension of its cloud‑native analytics platform into the AWS European Sovereign Cloud and an AWS data center in Switzerland. The move lets customers keep logs, telemetry, and security data within national borders, satisfying GDPR and other...
Spirent Communications, now part of Keysight, launched Luma, an agentic AI platform that automates network test case generation, root‑cause analysis, and knowledge retrieval. Built on a domain‑specific knowledge graph, deterministic rule engine and a suite of 10‑12 specialized AI agents,...

Snowflake CEO Sridhar Ramaswamy told CRN that the company’s focus is on creating customer value, not merely selling AI. He highlighted the rapid expansion of Snowflake’s partner ecosystem to more than 14,200 global partners, a 22% year‑over‑year increase. Ramaswamy emphasized...

Solution providers are abandoning hourly billing in favor of outcome‑based models as AI automation turns software development into a commodity. Eduardo Ramos founded Viewnear to align pricing with measurable client results, leveraging Snowflake’s data platform and AI tools. RiskSpan and...
Sun Chemical, a global inks and materials producer, has chosen SNP’s Kyano platform to steer its worldwide SAP S/4HANA migration and shift to SAP Cloud ERP Private. The initiative will merge more than 60 regional ERP instances into a single,...

The Federal Aviation Administration announced a challenge‑based acquisition to modernize its sprawling, aging IT portfolio of roughly 200 applications and 3,000 databases. Vendors must demonstrate cloud‑native migration strategies, AI‑driven code analysis, and security automation across a four‑phase competition ending with...

New Charter Technologies is reshaping the managed services provider (MSP) model by embedding AI into its core operations, turning reactive support into automated, self‑healing processes. The company recently hired Microsoft veteran Michelle Curtis as chief revenue officer to drive a...

Marlink announced that it will deliver direct, secure global access to Microsoft Azure and Microsoft 365 through the Microsoft ExpressRoute program. The service uses Marlink’s multi‑orbit satellite network and global Points of Presence to provide private, dedicated circuits that bypass...
At the Digital Lounge in Davos, IT leaders highlighted a hidden crisis: data debt is draining human capacity more than technology. Legacy SAP systems and fragmented data require teams to spend countless hours cleaning and governing information, leading to transformation...

Microsoft confirmed a bug in its 365 Copilot Chat that allowed the AI to read and summarize customers' confidential emails for weeks, even when data‑loss‑prevention policies were in place. The issue, tracked as CW1226324, affected both draft and sent messages...

Trackforce upgraded its support analytics by swapping delayed Zendesk reports for Geckoboard’s real‑time dashboards. The new self‑serve visualisations gave agents instant insight into queue health, productivity and CSAT, enabling proactive management. As a result, customer satisfaction jumped to 92.5% and...

AI pilots frequently stall between proof‑of‑concept and production, often due to outdated quarterly KPIs, governance vacuums, and slow feedback loops. Executives argue that linear metrics clash with AI’s dynamic nature, causing drift and delayed corrective action. To close the gap,...

MySQL 8.0 reaches official End‑Of‑Life in April 2026, ending Oracle’s security patches and bug fixes. Organizations can still rely on Premier or Extended Support for a limited period, but the safest route is to upgrade to newer MySQL releases or migrate...

Kingland Systems unveiled a new suite of applied‑AI solutions built on its Cloud & AI platform, aimed at automating document‑heavy processes for public accounting firms, banking and capital‑markets institutions, and insurers. The platform adds an orchestration layer that combines document...
A recent experiment demonstrates that Kubernetes can recover from an OOMKill in under five seconds, erasing the diagnostic evidence before an on‑call engineer can investigate. The default event retention and container‑log policies cause the OOM event and related state to...

Westcon‑Comstor has signed a pan‑European distribution agreement to become UiPath’s strategic distributor, creating a unified route‑to‑market for AI‑powered automation services. The partnership equips channel partners with professional services, presales expertise, and a flexible Flex financing solution to speed deal closures....
Pathology labs are accelerating digital transformation, but integrating laboratory information systems (LIS) with imaging management systems (IMS) remains a hurdle. Cybersecurity and image management top the agenda as AI-driven diagnostics expand. Cloud‑based LIS‑IMS solutions promise stronger security controls and scalable...

Enterprise storage in Ireland has evolved from a back‑end utility to a strategic engine that underpins AI, multicloud and data‑driven initiatives. Dell’s Innovation Catalyst Study shows 48% of Irish firms prioritize data readiness for AI, yet 66% remain in early...

Security, IT and engineering teams face pressure to accelerate outcomes while extracting AI value, yet 88% of AI proofs‑of‑concept never reach production despite 70% of workers seeking time‑saving automation. The Hacker News article outlines three pre‑built intelligent‑workflow use cases—automated phishing response,...
Enterprise networks face unprecedented strain as AI workloads surge, generating unpredictable, high‑volume traffic across regions. A recent Broadcom study shows only 49% of organizations believe their networks can meet AI’s bandwidth and latency demands, despite 99% adopting cloud strategies. Retrieval‑augmented...
Snowflake unveiled Cortex Code, an AI‑driven coding assistant embedded in its data platform, at the Build conference in London. The tool can generate, explain, and optimize SQL and Python code, handle data‑engineering and analytics tasks, and is context‑aware of schemas, governance...

SANS Institute and cybersecurity firm siberX have launched NOW // AI, an immersive simulation program built on the SANS AI Blueprint. The curriculum targets executives and security teams, focusing on three pillars—Protect AI, Utilize AI, and Govern AI—to tighten risk...

Enterprise AI is being deployed as core infrastructure that routinely infers personal identity attributes such as gender, voice, and facial characteristics. In Google Gemini Meet Notes, a non‑binary user who selected "Rather not say" was mis‑gendered as "she," illustrating how...

Retool’s 2026 “Build vs. Buy” report shows 35% of enterprises have already replaced at least one SaaS application with a custom‑built solution. The survey of 817 professionals found 78% plan to increase internal tool development in 2026, with workflow automation...

Drata, the leading agentic trust management platform, announced the opening of its new San Francisco headquarters, marking a strategic commitment to the tech hub after a five‑year anniversary. The company reported 190% year‑over‑year enterprise customer growth, 60% revenue growth, and...

Microsoft Defender now includes a Library Management feature that lets security operations centers (SOCs) organize, preview, and control the scripts and tools used in live response. Analysts can upload PowerShell, batch, and other response files ahead of investigations, making them...

TopQuadrant unveiled TQ Data Foundation, an enterprise context platform designed to close the AI "context gap" that keeps many large firms in pilot mode. The solution layers knowledge‑graph technology over existing data assets, delivering unified models, reference terms, metadata, and...
AI‑assisted coding is set to dominate enterprise development, with Gartner projecting 90% of engineers using AI assistants by 2028. As AI automates line‑level vulnerability detection, security teams face a surge in code volume and reduced review windows. This forces a...

Routes Healthcare, a leading health and social care provider in northern England, adopted the BPA Platform to integrate its Sage 200 ERP with a wide range of SaaS applications. The low‑code integration layer unified data, automated workforce communication, recruitment, and...

Bolt Data unveiled Bolt Data Connect, a solution built on the ServiceNow AI Platform that streams live IoT data from industrial equipment into enterprise workflows. The offering automates field service actions, predicts maintenance needs, and provides real‑time visibility across asset...