Enterprise Social Media and Updates

SAP Sapphire Highlights AI, Mid‑Market SuccessFactors Shift
SocialMay 11, 2026

SAP Sapphire Highlights AI, Mid‑Market SuccessFactors Shift

At #SAPSapphire this week. Watching: 1. AI capability on stage vs. named customers in production 2. Implementation/migration break-thrus 3. SAP for mid-market (GROW) and how credibly #SuccessFactors is moving down-market. Watch live here: https://t.co/SUH5VGPxum https://t.co/GbS0z0lluX

By Bonnie Tinder
ERP Vendors Overlook True Change Management Essentials
SocialMay 11, 2026

ERP Vendors Overlook True Change Management Essentials

Most ERP vendors barely touch organizational change management, focusing only on basic training and comms. True OCM requires internal alignment, stakeholder & executive buy-in, impact assessment, and detailed frontline communication. #ChangeManagement #ERP #BusinessTips https://t.co/JD42Mz9YVh

By Eric Kimberling
National Grid's Billion‑Dollar SAP Rollout Ends in Disaster
SocialMay 11, 2026

National Grid's Billion‑Dollar SAP Rollout Ends in Disaster

National Grid's billion-dollar SAP implementation failed spectacularly. Publicly announced results and media reports confirmed the costly go-live disaster. #SAP #BusinessFailures https://t.co/IybdVo9hla

By Eric Kimberling
Clients Pay Millions for Pre‑Decided SAP Recommendations
SocialMay 11, 2026

Clients Pay Millions for Pre‑Decided SAP Recommendations

A consulting firm was paid $1-1.5 million for a software evaluation, knowing from day one they would recommend SAP. This highlights how clients sometimes pay for a lengthy process when the answer is already determined. #Consulting #BusinessStrategy https://t.co/38JJ4jmuBE

By Eric Kimberling
UAT: Essential Safeguard Translating ERP Designs Into Reality
SocialMay 11, 2026

UAT: Essential Safeguard Translating ERP Designs Into Reality

User Acceptance Testing (UAT) catches design oversights & ensures ERP vendor work translates to operational reality. It's a vital risk mitigation stopgap, identifying impacts and change management needs for your people. #UAT #ProjectManagement #ERP https://t.co/jXkQhy4eJC

By Eric Kimberling
SAP's $100‑200M Waste Management Promise Falls Short
SocialMay 10, 2026

SAP's $100‑200M Waste Management Promise Falls Short

SAP's promised annual benefits of $100-200M for Waste Management never materialized. Public records suggest demos showcased unreleased software, leading to failure. #SAP #BusinessFailures #TechIssues https://t.co/lYFSvb4VYe

By Eric Kimberling
Composable ERP Requires Integrated Architecture, Not One System
SocialMay 10, 2026

Composable ERP Requires Integrated Architecture, Not One System

The myth of a single ERP system handling everything is rare. With composable ERP, best-of-breed, and AI solutions, organizations inevitably use multiple systems. Defining your architecture and integrations is critical for success. #ERP #TechArchitecture https://t.co/sEDfeLQXf4

By Eric Kimberling
Odoo's Risks Remain, Yet It Ranks Top Ten
SocialMay 9, 2026

Odoo's Risks Remain, Yet It Ranks Top Ten

Odoo's main risks? It might not be robust enough for large organizations, and the company may be overreaching. Despite these downsides, its strengths still land it in the top 10. #Odoo #ERP #BusinessSoftware https://t.co/VtFjPDpVv2

By Eric Kimberling
SAP Blocks External AI on Customer Data, Reinforces Ownership Split
SocialMay 9, 2026

SAP Blocks External AI on Customer Data, Reinforces Ownership Split

SAP just told customers they can't point external AI agents at SAP data without permission. Throttling, suspension, termination if they do. How could they possibly lay claim to their customers' data? It seems preposterous. Whether through Salesforce's taxation or outright...

By Brendan Keeler
ERP Success Requires Independent Program Management, Not Vendor‑Led PMO
SocialMay 9, 2026

ERP Success Requires Independent Program Management, Not Vendor‑Led PMO

Successful ERP implementations hinge on strong program management. Don't rely on vendors for this crucial PMO role; ensure it's filled internally or by an independent consultant to manage all the moving parts. #ERP #ProjectManagement https://t.co/0YCZ14yXug

By Eric Kimberling
Govt Pushes IT Governance Amid Enterprise Tech Hodgepodge
SocialMay 9, 2026

Govt Pushes IT Governance Amid Enterprise Tech Hodgepodge

Organizations struggle with a tech hodgepodge due to evolved, customized systems lacking clear end-to-end understanding. Government now eyes IT governance and architecture needs. #ITGovernance #TechStrategy https://t.co/rdL9uuKsJl

By Eric Kimberling
Infor CloudSuite Jumps to #3, Driven by Client Demand
SocialMay 9, 2026

Infor CloudSuite Jumps to #3, Driven by Client Demand

Infor CloudSuite climbs to #3, up from #6. This rise is driven by increased client selection and growing traction and stability within the CloudSuite solution itself. #CloudSuite #Infor #Tech https://t.co/FFsJTQrGFf

By Eric Kimberling
Hire a Business Architect, Not Just ERP Vendors
SocialMay 9, 2026

Hire a Business Architect, Not Just ERP Vendors

Building a house requires a general contractor, not just subcontractors like plumbers. The same applies to ERP implementation: you need a business architect to tie everything together, ensuring your ERP vendor (the 'plumber') fits into the overall plan. #ERP #BusinessStrategy...

By Eric Kimberling
Agentic Workflows: Google’s Gemini Empowers CIOs
SocialMay 8, 2026

Agentic Workflows: Google’s Gemini Empowers CIOs

The next frontier isn't just LLMs—it’s Agentic Workflows. Google’s Gemini Enterprise Agent Platform is designed to help CIOs build, scale, and govern autonomous agents. Here are the key takeaways from Google Cloud Next: https://t.co/CqZ5slgQDX #CIO #AI #Cloud #Automation #EnterpriseTech

By Tim Crawford
SAP S/4HANA Rollout Can Halt Operations for Months
SocialMay 8, 2026

SAP S/4HANA Rollout Can Halt Operations for Months

Implementing SAP S/4HANA can be catastrophic. One company's rollout shut down operations for 6 months, leaving products off shelves nationwide. Major projects demand flawless execution. #SAP #ERP https://t.co/AypmgCE56m

By Eric Kimberling
Data Migration Overlooked: A Hidden Implementation Pitfall
SocialMay 8, 2026

Data Migration Overlooked: A Hidden Implementation Pitfall

Vendor scope often omits crucial data migration. Most software plans assume data loading is simple, ignoring the massive effort needed before integration. Don't let this overlooked step derail your system. #DataMigration #SoftwareImplementation https://t.co/W1mOB9wleM

By Eric Kimberling
ERP Success Requires Customer and Employee Experience Focus
SocialMay 8, 2026

ERP Success Requires Customer and Employee Experience Focus

Executives may see ERP implementation as a necessity, but justification needs more. Focus on improving customer and employee experience with detailed future-state operating and organizational models. #ERP #BusinessTransformation https://t.co/fjPFiG70fH

By Eric Kimberling
Avoid Circular Dependencies: Separate Monitoring From Observed Systems
SocialMay 7, 2026

Avoid Circular Dependencies: Separate Monitoring From Observed Systems

Your status page or observability system probably shouldn't be using the same system it's supposed to be monitoring. Airbnb found some circular dependencies and made changes to ensure they could do monitoring reliably at scale. https://t.co/rmSAeYTZF2

By Richard Seroter
Prefer REST APIs; Reserve MCP/A2A for Complex Reasoning
SocialMay 7, 2026

Prefer REST APIs; Reserve MCP/A2A for Complex Reasoning

Choosing between APIs, MCP, and Agent-to-Agent architectures https://t.co/4TnEq1Dbq6 < @lak_luster says to default to function tools that use REST APIs, and only bring in MCP or A2A when there's more reasoning involved, or dynamic use cases. https://t.co/Am9DfWv1Qy

By Richard Seroter
ServiceNow and AWS Unite AI Governance with Bedrock
SocialMay 7, 2026

ServiceNow and AWS Unite AI Governance with Bedrock

MyPOV: @ServiceNow, @AWScloud integrate AI Control Tower, @Amazon Bedrock AgentCore https://t.co/yjqhlU6UWD  ServiceNow and Amazon Web Services expanded a partnership that will couple governance on ServiceNow AI Control Tower and Amazon Bedrock AgentCore, new AI…

By R “Ray” Wang
NetSuite's Rigid SaaS Model Limits Growth for Larger Firms
SocialMay 7, 2026

NetSuite's Rigid SaaS Model Limits Growth for Larger Firms

NetSuite struggles to support mid-size to large organizations due to its limited flexibility and complexity. Its multi-tenant SaaS model restricts customization compared to other cloud solutions, making it less appealing for growing businesses. #ERP #BusinessSoftware https://t.co/jG1PRzc0H9

By Eric Kimberling
ServiceNow Expands AI Control Tower with Governance Tools
SocialMay 7, 2026

ServiceNow Expands AI Control Tower with Governance Tools

.@ServiceNow Knowledge 2026: AI Control Tower, Action Fabric, Autonomous Workforce and more https://t.co/Y5Tk3LEjiR ServiceNow expanded its AI Control Tower with new integrations, observability and governance tools and features to measure the value of AI agents. #Knowledge2026 https://t.co/FLvCVxEYmZ

By Holger Müller
Connect Your Agent Gateway to Existing Security Providers
SocialMay 6, 2026

Connect Your Agent Gateway to Existing Security Providers

Is your agent gateway connected to your existing security providers? Should be! We're making a big ecosystem bet on the Agent Gateway, which is part of the @googlecloud Gemini Enterprise Agent Platform. https://t.co/8ZDnmwuzmR https://t.co/OlAxPDfC88

By Richard Seroter
Google Cloud IAM Gets Major New Features and Guardrails
SocialMay 6, 2026

Google Cloud IAM Gets Major New Features and Guardrails

All of a sudden, identity management is a vibrant and exciting space. We made a ton of @googlecloud IAM improvements lately across agent identities, gateways, guardrails, and more. Check out this recap: https://t.co/ShLXPI78Md https://t.co/C1IBJ1ylrN

By Richard Seroter
71% AI Access, Only 16% Governance in Enterprises
SocialMay 6, 2026

71% AI Access, Only 16% Governance in Enterprises

The interesting part isn’t that AI identities exist in enterprise systems, but how little control orgs have over them. 71% say AI tools access core systems like Salesforce/SAP, yet only 16% govern access. Visibility lags reality. https://t.co/o4a4KghbfQ

By Cristina Dolan
Simple Claude Instructions Delight SAP Customers
SocialMay 6, 2026

Simple Claude Instructions Delight SAP Customers

Love the simplicity these simple instructions (and Claude) bring for #sap customers. More of this please.

By Bonnie Tinder
Best Practices Aren’t Universal; More Tech Isn’t Always Better
SocialMay 6, 2026

Best Practices Aren’t Universal; More Tech Isn’t Always Better

Podcast Ep271: 'Best Practice' Is Not Best for You, Global SAP Lessons, More Technology Isn't Better https://t.co/AEclfT02aR

By Eric Kimberling
ServiceNow Pivots AI to Empower Frontline Workers
SocialMay 6, 2026

ServiceNow Pivots AI to Empower Frontline Workers

ServiceNow's AI strategy just shifted. Not more capability at the top. More reach at the bottom. Lowest-level operators. Floor workers. Daily users. That's not where enterprise AI usually lands. That's exactly why it matters. https://t.co/10de1D1NC2

By Yves Mulkers
ERP Consolidation Is Harder Than Expected, Even with Top Consultants
SocialMay 6, 2026

ERP Consolidation Is Harder Than Expected, Even with Top Consultants

Growing organizations often consolidate to act as one company, a common goal in ERP implementations like SAP. With a major consultancy, you'd expect it to be straightforward, but challenges arise. #SAP #ERP #Business https://t.co/1sVnqv3Amy

By Eric Kimberling
AI Generates SAP SuccessFactors Data Dictionary in 30 Seconds
SocialMay 6, 2026

AI Generates SAP SuccessFactors Data Dictionary in 30 Seconds

An AI Tool That Turns #SuccessFactors $metadata Into a Clean Excel Data Dictionary in 30 Secs https://t.co/FlIpSiDnHM >A really neat tool. #SAP

By Luke Marson
Bad Data Drove $84M SAP Failure and Six‑Month Shutdown
SocialMay 6, 2026

Bad Data Drove $84M SAP Failure and Six‑Month Shutdown

Spending millions on SAP S/4HANA failed spectacularly, going $84M over budget and shutting down operations for 6 months. Bad data complexity was a major culprit, crippling the business. #SAP #ProjectFailure #Business https://t.co/5mfv4SmYYp

By Eric Kimberling
Neglected Credentials Give Attackers a Ready-Made Backdoor
SocialMay 6, 2026

Neglected Credentials Give Attackers a Ready-Made Backdoor

Employees reuse passwords. Former employees may still have access to systems. Shared mailboxes may have weaker protections than individual accounts. Vendors may have old logins. Cloud applications may be added without full visibility from IT. Over time, the identity layer...

By Rich Tehrani
Pick the Right D365 Partner Amid Inconsistent VAR Quality
SocialMay 6, 2026

Pick the Right D365 Partner Amid Inconsistent VAR Quality

Microsoft D365's biggest drawback? The VAR ecosystem. Quality varies wildly, so choosing the right implementation partner is crucial. Be careful—there are too many out there. #D365 #TechTips https://t.co/5nn7yMNWlm

By Eric Kimberling
Cross‑functional Teams and On‑site ERP Support Restore Production
SocialMay 5, 2026

Cross‑functional Teams and On‑site ERP Support Restore Production

After a botched rollout, they deployed cross-functional teams and interim workarounds to stabilize systems and restore production throughput. Increased on-site ERP support and prioritized scheduling to overcome bottlenecks. #ERP #Recovery #Tech https://t.co/jlxUXLs005

By Eric Kimberling
ERP Evolves Into AI-First Autonomous Work Driver
SocialMay 5, 2026

ERP Evolves Into AI-First Autonomous Work Driver

ERP is shifting from a passive system of record to an active, autonomous work driver. The future of ERP lies in becoming an AI-first system, driving innovation and workflows, rather than just a glorified database for AI agents. #ERP #AI...

By Eric Kimberling
SAP SuccessFactors Streamlines I‑9 and E‑Verify Compliance
SocialMay 5, 2026

SAP SuccessFactors Streamlines I‑9 and E‑Verify Compliance

1H 2026 #SAP #SuccessFactors #Onboarding: Enhanced I-9 and E-Verify Compliance Process https://t.co/82AT49euQt >lots of great enhancements for the I-9 and E-Verify processes. #EnSw #HRTech #HR #HCM

By Luke Marson
New SAP SuccessFactors H1 2026 Admin Innovations Unveiled
SocialMay 5, 2026

New SAP SuccessFactors H1 2026 Admin Innovations Unveiled

Introducing Powerful Innovations for System Administrators in Our H1 2026 Release https://t.co/qetIqnpot5 by @na_732EY2783D23 >a couple of great new features in the new #SAP #SuccessFactors release

By Luke Marson
SuccessFactors
SocialMay 5, 2026

SuccessFactors

1H 2026 Release: Streamlining Data after Employment Terminations in #SuccessFactors Employee Central https://t.co/ziJejLz3eW >a good feature for cleaning up data. #SAP

By Luke Marson
AI Agents Emerge as Enterprise Workforce Layer
SocialMay 5, 2026

AI Agents Emerge as Enterprise Workforce Layer

AI agents are becoming a new enterprise workforce layer. 
@IrenaCronin and I write this newsletter every week.   AI agents are becoming a new enterprise workforce layer because they can move beyond simple chatbot tasks and operate inside real business workflows. They can...

By Robert Scoble
New Features Unveiled in SAP SuccessFactors 2026 Release
SocialMay 5, 2026

New Features Unveiled in SAP SuccessFactors 2026 Release

First Half 2026 Release: What’s New for #SAP #SuccessFactors Performance & Goals https://t.co/cOzqLILfzV #EnSw #HRTech #HR #HCM

By Luke Marson
Uber Solved AI Scaling with Centralized Gateways and Registry
SocialMay 5, 2026

Uber Solved AI Scaling with Centralized Gateways and Registry

What problems did Uber face when scaling AI? There wasn't a shared way of building, security was inconsistent, opaque visibility into call patterns, and discovery was unmanaged. They added centralized MCP gateways and a registry. More ... https://t.co/pVTbFSPRR9

By Richard Seroter
Release Center Showcases Cloud Solution Value
SocialMay 5, 2026

Release Center Showcases Cloud Solution Value

What’s New, Now Relevant: Introducing Release Center https://t.co/KI11BTNN5G >this is the value of a cloud solution. #SAP #SuccessFactors

By Luke Marson
Tailor ERP to Department Needs for Strategic Alignment
SocialMay 5, 2026

Tailor ERP to Department Needs for Strategic Alignment

Understanding business requirements is key to configuring ERP software. Each department has unique needs that shape the implementation to best align with the organization's goals. #ERP #BusinessNeeds https://t.co/NhJlcEQyXk

By Eric Kimberling
Peter Russo Explains Source‑to‑Pay Workflows on ServiceNow
SocialMay 5, 2026

Peter Russo Explains Source‑to‑Pay Workflows on ServiceNow

MyPOV: here with Peter Russo talking workflows in source to pay of course. @ServiceNow #Know26 https://t.co/EdRDIqQyfd

By R “Ray” Wang
SAP Expands Data Platform with Dremio, Prior Labs Acquisitions
SocialMay 4, 2026

SAP Expands Data Platform with Dremio, Prior Labs Acquisitions

.@SAP acquires @Dremio, @PriorLabs as it builds out its data platform plan https://t.co/78ISBnRjAP SAP said it will acquire Dremio, an open data lakehouse player, in a move that aims to use SAP Business Data Cloud combine SAP data with non-SAP...

By Holger Müller
Ignoring Change Management Dooms ERP Implementations
SocialMay 4, 2026

Ignoring Change Management Dooms ERP Implementations

ERP implementation failure often stems from neglecting organizational change management. This oversight can trigger numerous other issues throughout the project. #ERP #ChangeManagement https://t.co/Z6XQ84MEme

By Eric Kimberling
ERP Success Depends on Real ROI, Not Just Cost
SocialMay 4, 2026

ERP Success Depends on Real ROI, Not Just Cost

ERP implementation success hinges on ROI. Negative returns like lost sales and customer value signal failure. It's not just about cost, but the tangible value gained. #ERP #ROI #Business https://t.co/R65ORlhNT4

By Eric Kimberling
Mid-Market SAP Implementations Fail Too—Learn From Real Case
SocialMay 4, 2026

Mid-Market SAP Implementations Fail Too—Learn From Real Case

ERP and digital transformation failures aren't exclusive to giant corporations. Mid-market companies, even those you haven't heard of, face dramatic SAP implementation fails too. Learn from a publicly traded company's disclosed struggles. #ERP #DigitalTransformation #SAP https://t.co/Bo7aP7afGm

By Eric Kimberling
OneStream Simplifies Finance with Integrated CPM Solutions
SocialMay 3, 2026

OneStream Simplifies Finance with Integrated CPM Solutions

Corporate Performance Management (CPM), also known as Enterprise Performance Management (EPM), is a software category tailored for finance and accounting professionals. Solutions like OneStream help organizations streamline financial processes. #CPM #EPM https://t.co/m3bwEtxURc

By Eric Kimberling