Today's Enterprise Pulse
ServiceNow pivots to AI‑driven security and governance
At Knowledge 2026, ServiceNow rebranded from a workflow platform to the governance and action layer for enterprise AI agents, identities and connected assets. The company launched Autonomous Security and Risk, integrating Armis asset intelligence with Veza identity governance, and expanded its AI Control Tower with real‑time enforcement, cost tracking and NIST‑aligned risk frameworks.
Also developing:
By the numbers: Informotion acquires inReach Software's product suite
AI-Powered Risk Registers Vs. Traditional Risk Management: What’s the Difference?
AI‑powered risk registers are replacing static spreadsheets by ingesting live data from security tools, compliance feeds, and external sources. They continuously update risk scores, map technical findings to business impact, and generate executive‑ready dashboards. Hybrid AI‑human workflows automate up to 80% of manual entry, freeing GRC professionals to focus on strategic decisions. The shift is accelerated by new regulations such as the EU AI Act and NIST AI RMF that demand dynamic risk inventories.
Infor Expands Manufacturing Strategy with Deloitte MES Alliance and AWS AI Push
Infor is broadening its manufacturing roadmap by deepening its partnership with Deloitte to deliver Manufacturing Execution System (MES) capabilities and by teaming with Amazon Web Services to launch industry‑specific AI agents. The Deloitte alliance focuses on standardizing shop‑floor processes, integrating...
SAP at Hannover Messe 2026: New AI Agents Push ERP Execution Closer to the Edge of Operations
SAP announced a suite of AI agents at Hannover Messe 2026 that embed intelligence directly into manufacturing, field service, logistics and asset management workflows. The Production Master Data, Production Planning and Operations, Field Service Dispatcher, Material Reservation and Outbound Task...
Docufree Debuts Human‑in‑the‑Loop AI Platform for Records Management
Docufree announced a new Human‑in‑the‑Loop (HITL) AI platform that combines machine learning with professional review to automate records classification, metadata extraction and policy enforcement. The service aims to reduce compliance risk for regulated industries while preserving auditability.
Aptean Unveils AppCentral AI Platform for Business Central On‑Premises Users
Aptean announced the preview of its AppCentral AI platform and a suite of ten AI agents for Microsoft Dynamics 365 Business Central on‑premises deployments. The solution, showcased at Directions North America, promises partners a ready‑to‑sell, rapid‑deployment AI capability that keeps...
Hang Seng Bank Launches 10‑second Digital Approval for HK$8 Million SME Guarantee Loans
Hang Seng Bank has rolled out an end‑to‑end digital application and approval process that can deliver a principle decision for its 80% government‑guaranteed SME loan product in as little as 10 seconds. The service covers loans up to HK$8 million (about...
Embridge Consulting Appointed as Authorised Unit4 Training Provider Across English-Speaking Markets
Embridge Consulting has been appointed as an authorised training provider for Unit4 across the UK, Ireland, Commonwealth and other English‑speaking markets outside Europe. The appointment builds on a partnership that began in 2015 and adds to Embridge’s seven‑year streak of...
Enterprise Service Management Gains Ground Across Federal Agencies Amid Demands
Federal agencies are turning to enterprise service management (ESM) to replace siloed IT, HR and payroll systems with a single digital front door. The shift is driven by hybrid‑work expectations, the promise of AI‑enabled automation, and a desire to cut...
ZoomInfo Adds Free ChatGPT Connector with Enrichment Tools
@ZoomInfo is expanding our partnership with @OpenAI with our @ChatGPTapp connector. Open to ANYONE - free sign up gets you 100 free credits. We've added Intent, Contact and Company Enrichment, Find Similar Companies, and Account Context that marries your...
Adobe CX Enterprise: The Core of Digital Experience
MyPOV: it all comes down to this? @adobe #adobesummit @adobesummit The entire Adobe CX Enterprise from @achakravarthy12 https://t.co/1slo7e0QHd
The 8 Best Supplier Management Software Platforms: The 2026 Buyer’s Guide
Supplier management software has shifted from simple data repositories to AI‑driven, unified platforms that combine contracting, compliance, and spend analytics. The 2026 buyer’s guide evaluates eight solutions, highlighting Gatekeeper as the only tool that natively unifies all three functions. Legacy...
Enhancing Zoho MCP with Verticals and Payments Integration
Zoho has expanded its Multi‑Channel Platform (MCP) with two new API suites—Zoho Verticals and Zoho Payments. The Verticals tools let AI agents programmatically create and manage CRM modules, fields, roles, and profiles, while the Payments suite covers the entire transaction...
US Security Agency Leverages Claude Mythos Despite Pentagon Blacklist
The National Security Agency has begun using Anthropic’s new Claude Mythos Preview model despite a Pentagon‑issued supply‑chain risk designation on the company. Mythos, announced on April 7, is a general‑purpose LLM tuned for cyber‑exploit identification and is currently being rolled out under the...
Congress Unveils MATCH Act to Tighten Export Controls on Chipmaking Gear
Representative Michael Baumgartner introduced the MATCH Act, a bipartisan bill to tighten U.S. export controls on semiconductor manufacturing equipment. The legislation seeks to close loopholes that allow China to acquire critical chipmaking tools, a move that could reshape enterprise supply...
Cisco Issues Emergency Patches for Four Critical Webex and ISE Vulnerabilities
Cisco disclosed four critical security flaws in its Webex Control Hub and Identity Services Engine (ISE) and released emergency patches. The vulnerabilities, each rated as high as 9.9 on the CVSS scale, could let attackers bypass authentication or execute commands...
Salesforce Is Building an AI That Watches You – and Acts for You
Salesforce is preparing to unveil Agent Albert, an AI platform that observes end‑users and autonomously performs tasks on their behalf. The initiative, first sparked three years ago after the launch of ChatGPT, has been accelerated by a dedicated internal AI...
GSA No. 2 Talks ‘Million Hours Challenge,’ Scaling Agency AI Efforts
The General Services Administration (GSA) is pursuing its Eliminate, Optimize and Automate (EOA) playbook to automate one million work hours by leveraging AI and intelligent automation. Deputy Administrator Michael Lynch said the agency has already identified 400,000 low‑value hours to...
Keeper Security Adds Enterprise-Grade Approval Governance and Real-Time Visibility to Endpoint Privilege Management
Keeper Security has upgraded its Endpoint Privilege Manager with enterprise‑grade governance tools. The update adds a centralized, role‑based approval framework, configurable approval windows, and real‑time visibility with expanded audit logging. Automated monitoring now enforces policies across Windows, macOS and Linux...
Salesforce’s New AgentExchange Store: Easier AI Helpers, But Still Inside Their Walled Garden
Salesforce has unified its three separate app and AI stores into a single marketplace called AgentExchange, now live with more than 13,000 ready‑made apps, AI agents, and automation components. The new store offers intent‑aware search, one‑click buying and instant activation...
Legacy Replacements Drive Growth, Cut TCO by Half
Facts. The fastest growing part of 8090 is our practice of ripping out legacy systems for large enterprises and migrating them to pristine, new, well documented and easy to maintain alternatives. It also turns out to be less than 50%...
ECI Software Solutions Expands AI Capabilities to Automate Manufacturing Workflows and Drive Efficiency Gains
ECI Software Solutions announced new Practical AI features—AI Assistant and AI Invoicing—integrated into its Deacom and JobBOSS² ERP platforms. The AI Assistant delivers real‑time answers within the application, while AI Invoicing captures vendor invoices, matches them to purchase orders and...
Infor and AWS Bring Agentic AI to Manufacturing at Enterprise Scale
Infor and Amazon Web Services have launched a suite of industry‑specific AI agents built natively on AWS, aimed at manufacturing and distribution firms. The agents combine AWS’s enterprise‑grade infrastructure with Infor’s deep manufacturing intelligence to automate planning, execution, and financial...
Do Salesforce Customers Have a Security Problem?
Over the last twelve months, a wave of data breaches linked to Salesforce‑hosted customer data has exposed millions of records from companies such as Grubhub, Loblaw, Hallmark and Google. The attacks, largely attributed to permissive org settings, social‑engineering and human...
The AI Trust Advantage: How Smarter Security Wins Customer Confidence
Security leaders are recognizing that AI‑powered experience platforms now touch critical business functions such as HR, CRM and compensation systems, expanding the data exposure surface. The rise of “shadow AI,” where only 20% of employees use approved tools, creates hidden...
Adobe Summit 2026 - Adobe Gives CX an Agentic Makeover with the Launch of CX Enterprise
Adobe unveiled CX Enterprise at its 2026 Summit, an end‑to‑end agentic automation platform that layers a persistent AI co‑worker on top of the Adobe Experience Platform. The new co‑worker can orchestrate multiple purpose‑built agents, integrate third‑party systems, and extend AI capabilities...
Headless Salesforce
Salesforce CEO Marc Benioff announced that the platform is now "headless," separating its back‑end logic from the native user interface. This architectural shift lets customers replace or remove Salesforce’s UI with bespoke front‑ends built in‑house or by partners. While API...
Microsoft Says AI Is Delivering Measurable Workflow Gains in Media Buying and Planning
Microsoft’s industry director for media and entertainment, Simon Crownshaw, told Technology Record that AI is now producing measurable outcomes in specific media workflows, from faster highlight creation to real‑time ad personalization. He argues the shift is from vague automation promises...
OpenAI Acquires Hiro and TBPN as It Battles Anthropic for Enterprise AI Lead
OpenAI announced the acquisition of personal‑finance startup Hiro and media platform TBPN, moves analysts say are aimed at strengthening its enterprise AI push against rivals like Anthropic. The deals, described as acqui‑hires, signal a focus on talent and brand rather...
MUFG Bank Expands Finastra Partnership to Modernize U.S. ACH Payments
MUFG Bank has broadened its multi‑year collaboration with fintech vendor Finastra to modernize its U.S. Automated Clearing House (ACH) services using the Global PAYplus platform. The upgrade, the bank’s third regional rollout, lifts straight‑through processing to over 95% and aligns...
Microsoft Shares Plunge 22% as Cloud and SaaS Outlook Fuels Investor Anxiety
Microsoft's stock slid 22% from its record high as investors weigh the company's cloud and SaaS outlook ahead of its fiscal Q3 earnings. Analysts highlighted modest Copilot uptake and an OpenAI‑heavy Azure backlog as potential headwinds for growth.
The CAPE Tariff Refund System Is Here. Is Your Global Trade Team Ready?
The U.S. Customs and Border Protection launched the Consolidated Administration and Processing of Entries (CAPE) system on April 20 to electronically refund $166 billion in tariffs struck down by the Supreme Court. The platform will serve more than 330,000 importers and...
Pandora Upgrades WMS as Part of Supply Chain Tech Overhaul
Pandora is upgrading its warehouse management system (WMS) with Hardis software across North America, Europe and Thailand as part of a broader supply‑chain overhaul. The new WMS will integrate with Pandora’s SAP S/4HANA Cloud ERP and a transportation management system,...
Attackers Abuse Microsoft Teams to Impersonate the IT Helpdesk in a New Enterprise Intrusion Playbook
Microsoft’s security research reveals a new intrusion playbook where threat actors exploit Microsoft Teams’ cross‑tenant chat feature to impersonate IT helpdesk staff. By convincing employees to grant remote access through legitimate tools, attackers bypass traditional phishing filters and blend into...
Insight Works Empowers Manufacturers with MxAPS Amid Ongoing Labor Shortages and Supply Chain Pressures
Insight Works announced MxAPS, an advanced finite‑capacity scheduling add‑on for Microsoft Dynamics 365 Business Central, aimed at helping manufacturers cope with 2026’s labor shortages and supply‑chain volatility. The solution automates production planning, offering real‑time adjustments, alternate routing, and what‑if simulations to...
The VMware Deadline that Could Reshape Your IT Strategy
Broadcom’s acquisition of VMware culminates in a mandatory upgrade: all VMware customers must transition to VMware Cloud Foundation (VCF) 9 by October 2027. The compressed timeline forces organizations to evaluate hardware, licensing and operational changes while juggling hybrid‑cloud, container and...
DVLA Reveals AI-Powered Automated Contact Centre Agent Has Cut Call Times Significantly
The Driver and Vehicle Licensing Agency (DVLA) has replaced its old touchtone menu with an AI‑powered interactive voice response system built on Google Dialogflow and Content Guru’s Storm platform. The natural‑language IVR now handles roughly 900,000 monthly callers across licensing,...
How Getty Images Uses Intelligent Work Management to Move Images From Shutter to Screen
Getty Images has implemented an intelligent, cloud‑based Digital Asset Management system called Media Manager, built on Smartsheet’s Brandfolder, to streamline the journey of its 635 million assets from capture to customer. The AI‑driven platform automatically tags, searches, and integrates images with...
Mackenzie Taps OneVest to Power Next Phase of Advisor and Client Digital Overhaul
Canadian asset manager Mackenzie Investments has selected fintech firm OneVest to power the next phase of its digital transformation. The partnership will deploy OneVest’s API‑driven operating system to launch new advisor and client portals, onboarding tools, and a mobile app...
Coinbase Pilots AI Agents on Slack to Aid 4,000‑Plus Staff
Coinbase has started a pilot of two AI agents, Fred and Balaji, on Slack and email to help its more than 4,000 employees with strategic alignment and creative problem‑solving. CEO Brian Armstrong says the experiment could soon let any worker...
TVU Networks Teams with Tencent Cloud to Launch Global Live‑Streaming Production Platform
TVU Networks announced a strategic partnership with Tencent Cloud at NAB 2026 to deliver a next‑generation cloud‑native live‑streaming production and distribution platform. The solution leverages TVU’s microservices architecture and Tencent’s global edge network to offer ultra‑low latency, AI‑driven editing and...
Visa Embeds Generative AI in Bank Infrastructure to Power Real‑Time Payments
Visa’s senior vice president and global head of issuing solutions, Kathleen Pierce‑Gilmore, unveiled a strategic push to embed generative AI across the core systems of its banking partners. The move targets legacy batch‑based architectures that hinder real‑time data use, positioning Visa...
Quickplay Revamps TVNZ+ with Cloud‑Native OTT Platform in 12‑Month Sprint
Quickplay finished a 12‑month, cloud‑native rebuild of Television New Zealand’s streaming service TVNZ+, replacing a fragmented vendor stack with a single platform on AWS. The upgrade adds AI‑powered personalization, co‑viewing ad data and a unified live‑ops console, positioning TVNZ+ to...
App Spotlight: Twilio Chat for Zoho CRM
Twilio Chat Messenger by Amatec integrates Twilio messaging directly into Zoho CRM, delivering real‑time, contextual chat within contact, lead and deal records. The extension stores chat history in the CRM’s Contacts and Leads modules, provides bi‑directional messaging and in‑app notifications,...
Deploying Agentforce in the Public Sector the Right Way
Salesforce’s Agentforce for Public Sector introduces AI agents that can interpret context, execute actions, and adapt across government workflows. The platform relies on the Atlas Reasoning Engine, which retrieves and validates data to curb hallucinations and improve accuracy. However, the...
How Proactive DEX Strengthens IT Compliance in Financial Services
Financial services firms are grappling with tighter regulations and increasingly complex, distributed IT environments, making traditional reactive compliance models inadequate. Proactive Digital Experience (DEX) management, exemplified by TeamViewer DEX, continuously monitors device health, performance, and user‑experience signals to anticipate issues...
LTS Lohmann Builds a Foundation for Proactive Quality and Innovation
LTS Lohmann Therapy Systems is overhauling its quality management by deploying a unified, enterprise‑wide QMS and advanced data analytics. The new platform eliminates manual bottlenecks and data fragmentation, delivering real‑time traceability and AI‑ready insights across all sites. By partnering with...
Powering Partner Success with Innovation and AI: Avalara November 2025 Partner Webinar Highlights
Avalara’s November 2025 partner webinar unveiled an agentic AI strategy that embeds artificial intelligence across its compliance platform. New capabilities include AI‑driven reporting, plain‑language tax research, and integrations that let partners connect their own AI tools via Google’s A2A protocol....
Agentforce Actions Without the Salesforce Governor Limits With Heroku AppLink
Heroku AppLink, now embedded at no extra cost in every Salesforce org, provides a managed bridge between Salesforce and Heroku applications. It automates token exchange, authentication, and security checks, collapsing a typical 14‑step integration into a single configuration. The service...
Introducing AutomationBench
Zapier unveiled AutomationBench, an open benchmark that tests AI agents on end‑to‑end business workflow execution rather than abstract tasks. The suite evaluates models across six core domains—Sales, Marketing, Operations, Support, Finance, and HR—using live CRM records, inboxes, and calendars drawn...
Cisco Patches Critical ISE Vulnerabilities Allowing Remote Code Execution Attacks
Cisco released emergency patches for its Identity Services Engine (ISE) and Webex Services after uncovering multiple critical vulnerabilities. Three ISE flaws (CVE‑2026‑20147, CVE‑2026‑20180, CVE‑2026‑20186) score 9.9 CVSS and enable remote code execution, privilege escalation, and potential denial‑of‑service. A separate Webex...