ServiceNow, Accenture Partner to Deliver Agentic AI at Enterprise Scale
ServiceNow and Accenture have unveiled a forward‑deployed engineering programme designed to move agentic AI from pilot projects to full‑scale production across enterprises. The joint teams will embed AI workflows directly into customers' existing systems using the ServiceNow AI Platform and its AI Control Tower for governance. Clients gain access to more than 300 pre‑built AI agent skills, while Accenture contributes industry‑specific expertise to accelerate deployment. The initiative targets faster operations, cost reductions, and improved customer service outcomes.
8 Guiding Principles for Reskilling the SOC for Agentic AI
Top security leaders at DXC Technology, Accenture and former Virgin Atlantic CISO are pioneering the reskilling of SOC teams for agentic AI. They combine hands‑on sandbox environments, vendor‑led expertise and formal training tracks to embed AI agents into tier‑1 and...
Accuvice Launches AI-Powered Compliance Web Platform to Simplify Data Protection and Regulatory Assessments for African & Global Businesses
Accuvice Solutions Limited has launched an AI‑powered digital compliance web platform aimed at African and global enterprises. The solution centralizes GDPR, NDPA, DPIA, ISO and other regulatory workflows into a single dashboard, adding AI‑driven guidance, real‑time collaboration, and expert auditor...
Why Late Change Management Dooms ERP Transformation Projects
Public‑sector ERP programs are increasingly missing business‑outcome targets, with Gartner projecting that over 70% of new implementations will fall short by 2027. The primary culprit is late‑stage change management: organizations focus on technology delivery while postponing the hard work of...
Sage Future 2026: Julie Adams
At Sage Future 2026 in San Francisco, Sage SVP of Construction Julie Adams discussed how AI is reshaping construction ERP. She emphasized that AI‑driven ERP can make project planning more agile, improve communication, and boost remote collaboration. Adams also called for continuous...
Commonwealth Bank of Australia Adopts FIS Data Integrity Manager
Fintech firm FIS has been chosen by Commonwealth Bank of Australia to deploy its Data Integrity Manager, a SaaS reconciliation platform hosted on Microsoft Azure. The solution will handle more than 150 million daily transactions, providing real‑time visibility, automated alerts and...
NSW Police IPOS Overhaul Half-a-Billion over Budget
The NSW Police Integrated Policing Operating System (IPOS) overhaul, originally budgeted at $328 million AUD (≈$216 million USD) and slated for completion by mid‑2027, now requires an additional $493 million AUD (≈$325 million USD) and will not be finished until 2031. After spending $155 million...
08.SAP SuccessFactors HCM Implementation – Data Migration Key Areas and Framework
SAP SuccessFactors’ latest implementation guide spotlights the data migration workstream, outlining a structured framework for moving legacy HR data into the cloud. The post breaks down critical steps such as data extraction, cleansing, mapping, validation, and load sequencing. It emphasizes...
SAP Draws a Perimeter Around Agentic AI and What That Means for the Rest of US
SAP released version 4 of its API Policy in April 2026, explicitly prohibiting semi‑autonomous or generative AI systems from calling undocumented or private SAP APIs. The rule limits agentic AI to SAP‑published endpoints and to pathways that SAP has officially endorsed,...
Modicus Prime Announces $8M in Funding to Enable AI Audit Readiness Across Pharma
Modicus Prime announced it has closed an additional $4.5 million financing round led by Frist Cressey Ventures, bringing its total capital to $8 million. The funds will be used to scale its Trustworthy AI Compliance Software, which embeds a compliance layer into...
ServiceNow Unveils 100-Day Guarantee Program For Getting Out-Of-The Box AI Capabilities Into Production
ServiceNow announced a 100‑day guarantee to put its out‑of‑the‑box AI capabilities into production, leveraging a network of 27 channel partners. The program, unveiled at Knowledge 2026, pairs the guarantee with an AI Control Tower that unifies management of agents across multiple...
Inside What Actually Breaks in Large-Scale S/4HANA Conversions (And How to Prevent It)
Large‑scale brownfield S/4HANA conversions expose fragile custom ABAP code as SAP’s simplified data model replaces legacy tables. Finance transactions now reside in the universal journal ACDOCA, while logistics moves to the single MATDOC table, causing classic SELECTs on BKPF/BSEG or...
Canvas Is Back Online, but Questions — and Final Exam Disruptions — Linger
Canvas, the learning‑management system used by roughly 30 million students and faculty, was taken offline after a breach by the ShinyHunters hacking group. The outage disrupted final‑exam schedules at dozens of U.S. colleges and K‑12 districts, prompting postponements and cancellations. Instructure,...
Katalyst, E4n Partner To Build AI-Enabled Cybersecurity, Infrastructure MSP Platform
Midmarket MSP Katalyst has partnered with New York‑based e4n to launch an AI‑enabled cybersecurity and infrastructure platform. The deal makes Katalyst the founding company of e4n’s managed services platform, combining Katalyst’s service base with e4n’s AI engineering and acquisition expertise....
UT Austin Launches Epic Ahead of New Academic Medical Center
The University of Texas at Austin launched Epic’s ambulatory electronic health record on April 6, positioning the system for a seamless Day 1 go‑live when its new academic medical center opens by 2030. The $2.5 billion Dell Medical Center will house a new...
Turn Off Direct Send in Microsoft Exchange to Protect Yourself From Phishing
Microsoft Exchange’s Direct Send feature allows legacy devices to transmit email without authenticating, a convenience that can be weaponized by cybercriminals. Attackers harvest public staff content, use AI to mimic writing styles, and send phishing messages that appear legitimate, bypassing...
10x Banking and Tweezr Partner to Speed Core Migration
10x Banking has teamed up with deterministic AI specialist Tweezr to streamline core banking migrations. Tweezr’s tooling analyzes legacy source code, exposing hidden business rules, dependencies, and data flows, giving banks a transparent view of their existing estates. Combined with...
Bring AI Agents Into the Identity Fabric
Okta’s partner content warns that AI‑driven agents are emerging as a non‑human identity layer that expands the cyber‑attack surface. It calls for standardized AI lifecycle management to prevent machine‑speed threats from compromising agency missions. The piece positions the identity fabric...
Oracle Applications Analyst Summit: Fusion Agents Are Shifting From Assist To Decide
At Oracle’s Applications Analyst Summit, the company announced that AI‑driven agents will be exclusive to its Fusion SaaS platform, abandoning on‑premise suites such as EBS, JD Edwards, PeopleSoft, and Hyperion. Oracle is moving from generic assistants to productized agentic applications that...
What Intermountain’s CEO Didn’t Anticipate About Its Epic EHR Launch
Intermountain Health completed the largest single‑site Epic EHR rollout in September 2024, migrating all 34 hospitals and 400 clinics at once rather than in phases. CEO Rob Allen chose the “big‑bang” approach to avoid a multi‑year fragmented transition that would...
Sage Touts New, Enhanced Products for Advisory, Payroll, More
Sage announced a suite of AI‑enhanced products aimed at accounting firms and their clients, including the expanded Sage Intacct Advisory with industry‑specific templates and automation. The company also launched Sage HCM, a unified HR and payroll platform, and introduced Sage...
U.S. Army Selects Windchill for Product Data Management
PTC’s Windchill platform has been selected as the U.S. Army’s official product data management and PLM solution. The ePDM system will serve as the Army’s system of record for lifecycle data, workflows, and configuration management under the Department of the...
P&G Shifts Supply Chain 3.0, Other Platforms Into Large-Scale Rollout
Procter & Gamble has moved its Supply Chain 3.0 program from pilot to company‑wide rollout, deploying automation across warehouses and manufacturing sites. The initiative, launched in 2023, targets up to $1.5 billion in cost‑of‑goods‑sold savings and 98% product availability by 2030. Technologies...
StarCompliance Launches Explainable AI Compliance Tool
StarCompliance introduced StarAssist, an AI‑powered, explainable compliance tool embedded in its STAR Platform. The solution translates complex rule evaluations into plain‑language explanations, allowing compliance teams to act without leaving their existing workflow. By providing audit‑ready documentation and reducing manual research,...
Snyk Integrates Claude to Advance AI-Native Application Security
Snyk has integrated Anthropic’s Claude large‑language model into its AI Security Platform, enabling automated discovery, prioritization, and developer‑ready remediation of vulnerabilities across code, dependencies, containers, and AI‑generated artifacts. The platform, called Evo, extends protection to AI models, agents, datasets, and...
Avantra’s New AI Can Diagnose SAP Failures in Seconds
Avantra unveiled Avantra 26, its latest AI‑driven operations suite that deepens native integration with SAP Cloud ALM and the SAP Business Technology Platform. The release includes Avantra AIR Root Cause Analyzer, an AI engine that automatically correlates logs and alerts...
On the Record - Systems of Everything & Nothing? (1/2)
The article contrasts traditional Systems of Record (SOR)—transaction‑processing platforms like ERP—with emerging Systems of Outcomes (SOO) that deliver purpose‑driven results in the AI era. While SORs provide reliable, auditable data, they are only one input for AI models that now...
IHH Healthcare Migrating Finance, HR Systems to the Cloud and More Briefs
Private healthcare giant IHH Healthcare announced it will migrate its legacy finance, human resources and supply chain applications to Oracle Fusion Cloud, creating a unified, cloud‑based platform. The move follows earlier cloud migrations of on‑premise databases in its Singapore and...
The Role of an ERP Implementation Partner
Enterprise resource planning (ERP) systems have evolved from efficiency tools to strategic decision‑making platforms, making the choice of an implementation partner critical. A true ERP partner engages across the entire lifecycle—pre‑deployment consulting, seamless rollout, and indefinite post‑live support—while aligning with...
Sage Future 2026: Jon Fasoli
At Sage Future 2026, Jon Fasoli, SVP of Sage Intacct, outlined the platform’s strategic direction, emphasizing AI‑driven analytics, deeper customer integration, and cross‑functional collaboration. He highlighted how innovation and agile governance are essential for enterprises to stay competitive amid rapid...
The 8 Best ServiceNow Alternatives in 2026
The article outlines eight purpose‑built alternatives to ServiceNow, each targeting a specific function such as AI orchestration (Zapier), software development (Jira), lightweight ITSM (Freshservice), IT automation (Atera), GTM workflows (Salesforce), customer service (Zendesk), VoIP (Nextiva) and project portfolio management (Planview)....
Will SAP Open AI Access to Customers That Haven’t Moved to the Cloud?
SAP is reportedly preparing to let a subset of on‑premise ERP customers, including some SAP ECC users, access its Business AI suite before they complete a cloud migration. The move, expected to be announced at SAP Sapphire in Orlando, would...
Colleges Around the World See Web Outages After Vendor Hack
Instructure Inc., the operator of the Canvas learning platform, confirmed a cyberattack on May 1 that disrupted access for colleges worldwide. The breach caused web outages for students in the United States, Australia, and other regions, affecting test taking and grade...
ShinyHunters Claims Nearly 9,000 Schools Affected by Canvas Data Breach
ShinyHunters, a notorious extortion group, says its recent breach of Instructure’s Canvas learning‑management system exposed data from nearly 9,000 schools, including elite universities such as Harvard and MIT. The hackers claim to have stolen several terabytes containing personal information of...
Dyna Software's AI Assistant Promises to Massage Your Toughest ServiceNow Configs
Dyna Software unveiled Platform Copilot, an agentic AI that lets business users configure ServiceNow applications through natural language or uploaded form images, bypassing the need for developers. The tool reads a customer’s instance schema, generates wireframes, validates changes, and builds...
Docusign Intelligent Agreement Management Brings Clarity to Workflows
DocuSign introduced Intelligent Agreement Management, a SaaS platform that extends its e‑signature core with identity verification, centralized workspaces, multichannel delivery and AI‑driven analytics for healthcare providers. The solution consolidates patient intake forms, consent documents and vendor contracts into a single,...
Mobai Face Biometrics, Liveness Selected for Norway’s Public Sector Digital ID
Mobai, in partnership with Commfides Norge, won Norway’s Digdir tender to supply face‑biometrics and liveness detection for the national digital ID platform, MinID. The Digital ID‑kontroll solution will verify identity documents and capture selfie biometrics, moving MinID toward the higher‑assurance...
Gluware’s Titan Rises to Meet Mythos Network Vulnerability Challenge
Gluware unveiled Titan Exposure Management, an AI‑driven, closed‑loop solution that identifies which devices across an enterprise are truly exposed to a given vulnerability and automates remediation. Built on the company’s DIAL (Device Interface and Automation Layer) framework, the tool continuously...
Digits Brings Automated Accounting Schedules Inside the Ledger
Digits unveiled Digits Schedules, an AI‑driven add‑on that embeds accrual‑accounting workflows directly into the general ledger. The tool automatically detects transactions needing accruals, drafts supporting schedules and creates recurring journal entries, while giving accountants the ability to approve or modify each...
ERP API Integrations: Top Challenges and Tips for Success
ERP API integrations are becoming essential as enterprises run over 1,000 applications and seek AI‑driven insights. Legacy ERP systems often lack native APIs, forcing costly workarounds, while modern platforms enable seamless data flow between CRM, finance, and third‑party AI tools....
Outreach Integrates with ServiceNow
Outreach, the agentic AI platform for revenue teams, announced a native integration with ServiceNow’s Sales CRM on May 7, 2026. The partnership provides a bi‑directional sync that automatically aligns customer and activity data between the two systems. Sellers can now launch AI‑driven...
The Inference Imperative: Why Running AI Is Harder than Building It
Enterprises have mastered AI model development, but scaling inference reveals deeper challenges. Fragmented data, legacy systems, and reactive IT processes cause pilots to falter in production. Successful AI now depends on unified data environments, embedded governance, and automated operations. Companies...
Ivanti Warns of New EPMM Flaw Exploited in Zero-Day Attacks
Ivanti has issued an emergency advisory for a high‑severity remote code execution vulnerability (CVE‑2026‑6973) in its on‑prem Endpoint Manager Mobile (EPMM) product, which is being exploited in limited zero‑day attacks. The flaw affects EPMM versions up to 12.8.0.0 and can...
Governing the Agentic Enterprise at Scale with MuleSoft Omni Gateway
Salesforce unveiled MuleSoft Omni Gateway, a unified control plane that governs AI agents, APIs, and large language model traffic across existing enterprise infrastructure. The solution extends MuleSoft’s API management pedigree to the emerging agentic era, offering federated visibility, automatic policy...
Fewer EHR Choices Mean Higher Prices for Health Systems
EHR market consolidation is leaving health systems with fewer vendor options, according to Altera Digital Health’s Marcus Perez. As the industry narrows to a handful of dominant platforms, hospitals lose bargaining power and face higher contract prices. The trend threatens...
NiCE Advances the Future of AI-First Customer Experience with ServiceNow
NiCE announced a joint solution with ServiceNow that embeds its CXone AI platform directly into ServiceNow Customer Service Management workflows. The integration enables real‑time customer intent to trigger enterprise‑wide processes the moment an interaction begins, unifying front‑office engagement with back‑office...
Nimble CRM Adds Web Chat, Closing the Loop From Website Visitor to Customer Relationship
Nimble announced Nimble Web Chat, a real‑time chat widget that automatically creates CRM contacts and logs every interaction. The feature is bundled with Nimble Web Forms and priced at a flat $12 per month per company, with no per‑seat fees....
Travelers (TRV) Launches AI-Powered Claim Insights Tool
Travelers introduced Claim Insights, an AI‑driven add‑on to its e‑CARMA platform, to help risk managers surface key claim data and accelerate decision‑making. The tool arrives as the insurer posted a strong Q1, delivering $7.71 earnings per share versus $7.08 consensus...
Airia Wins Gold Globee® Award for Best Agentic Workflow Orchestration Platform
Airia announced it has won the Gold Globee® Award for Best Agentic Workflow Orchestration Platform, the highest honor in the 2026 Globee® AI Awards. The accolade validates Airia’s unified approach to enterprise AI governance, security, and orchestration amid a rapid...
D&B and Claude Team up to Streamline KYC Workflows
Dun & Bradstreet has partnered with Anthropic to embed its Commercial Graph risk data into the Claude AI platform via a Model Context Protocol (MCP) server. The integration lets enterprises build customized KYC and KYB workflows in minutes, merging natural‑language...