Why Rave Restaurant Group Cut Ties with Uber Eats
Rave Restaurant Group’s CEO Brandon Solano ended the chain’s partnership with Uber Eats after the delivery platform unilaterally raised its marketplace fees, increasing the Lite tier from 15% to 20% and pickup fees from 6% to 7%. Solano said Uber refused to negotiate, forcing Rave to negotiate its own zero‑rate deal to avoid passing costs to customers. The move coincides with Rave’s 23‑quarter profit streak and a strategic push toward higher‑margin channels such as dine‑in, direct online orders, and value‑priced buffets. Uber Eats defended the hikes as necessary to cover rising operating costs.
India’s Oil Refiners Are Feeling the Squeeze From the Gulf War
India’s major oil refiners, long buoyed by cheap Russian crude, are now grappling with tighter supply and falling margins as the Gulf war disrupts the Strait of Hormuz. The closure of this key shipping lane has choked the flow of...
Covid Gave Us Hybrid Work. The Iran War Might Give Us a Four-Day Week—And This Time, Experts Say It Could...
The Iran‑Russia conflict has sparked fuel shortages, prompting Sri Lanka, the Philippines and Pakistan to adopt emergency four‑day workweeks. Western leaders in Australia and the UK have urged remote work but stopped short of mandating shorter weeks. Experts argue that a...
Top 50 Trucking Companies: Strategy Separates the Leaders
Logistics Management’s 2025 Top 50 trucking list highlights carriers that combine long‑term strategy, strong culture, and disciplined execution to thrive in a $1 trillion U.S. freight network. The report separates the 25 largest truckload firms from the 25 leading less‑than‑truckload (LTL) operators,...
How to Onboard a New Member of the Executive Team
The article outlines a systematic approach to onboarding new C‑suite members, arguing that informal briefings are insufficient. It presents a playbook that combines structured briefings, sponsor assignments, and cultural immersion to accelerate executive ramp‑up. The author emphasizes measurable performance goals...
Marriott India Tells Gen Z to Clock Off on Time — and Says It’s Working
Marriott International’s India division has rolled out a "Life On Time" program aimed at attracting and retaining Gen Z talent in the hospitality sector. The initiative focuses on work‑life balance, clear career pathways, and mentorship to address India’s chronic talent crunch....
Don’t Let AI Destroy the Skills That Make Your Company Competitive
Executives are warned that unchecked AI adoption can hollow out the unique skills that give firms a competitive edge. While AI delivers speed and data‑driven insights, it also encourages cognitive offloading, causing employees to rely on algorithmic outputs instead of...
Jobs to Go at High Liner as Q1 Margins Squeezed
High Liner Foods announced a 9% reduction of its North American workforce, cutting 35 jobs, as the Canadian seafood producer grapples with squeezed Q1 margins. For the 53‑week period ending Jan. 3, 2026, revenue rose 7.1% to $1.02 billion, but adjusted EBITDA...
Viewpoint: As the Stakes Rise, so Does the Value of Logistics Managers
Logistics managers have shifted from behind‑the‑scenes operators to strategic C‑suite partners, a change highlighted by the 2026 Salary & Compensation Study. Average base pay rose to $126,400, with nearly a third earning $150,000‑$250,000, and responsibilities have expanded across risk, technology,...
‘Cracks Show’ as CDRH Staff Contend with Heavy Workloads
One year after the Trump administration’s sweeping HHS layoffs, the FDA’s Center for Devices and Radiological Health (CDRH) is grappling with severe understaffing and morale issues. Between September 2024 and January 2026 the agency shed roughly 21 % of its workforce—over 4,400 employees—leaving...
What Does Saab’s Operations Shake-Up Mean for Its New ‘Naval’ Chapter?
Saab announced that its Kockums and Naval Combat Systems divisions will merge into a single business area called Naval, effective 1 April 2026. The restructuring combines Kockums’ expertise in submarines, surface vessels and autonomous underwater vehicles with Naval Combat Systems’ combat management,...
How (and Why) to Give Your Team Time to Think
Modern workplaces are saturated with meetings, emails, and instant messages, leaving little room for deep thought. Microsoft research shows employees spend about 60% of their day on communication, while a Dropbox survey found only 8% regularly generate new ideas. This...
Nike Cuts Tech Roles, Continues IT Efficiency Drive After Finops Wins
Nike announced continued IT efficiency measures, cutting additional technology roles after a $230 million severance bill tied to recent supply‑chain and tech layoffs. The company dismissed its chief technology officer in January and placed the new chief operating officer in charge...
How Listening Differently to Client Feedback Can Supercharge Your Business
The article likens client feedback to a coach’s playbook, urging businesses to treat every comment as a strategic cue rather than a complaint. By shifting from reactive listening to a data‑driven, segmented approach, companies can align resources with the most...
The 4:00 AM Standard: How The Spot Athletics Is Killing the 'Gig Economy' Gym Model
The Spot Athletics has expanded from a 2,000‑square‑foot starter gym to two 20,000‑square‑foot private training facilities by embedding a 4 am founder mindset, radical hospitality, and a "Our House" culture. The Midwest‑based operation treats every client as an athlete, delivering pro‑level...
How to Manage Difficult Staff: Gen Z Edition
A June 2023 ResumeBuilder.com survey of 1,344 managers found 74% consider Gen Z employees more difficult to work with than older colleagues, with 49% reporting frequent challenges. Managers blame perceived gaps in technology proficiency (39%), effort (37%) and motivation (37%). The...
Topps Tiles to Close 23 Stores as It Steps up Cost-Cutting Measures
Topps Tiles will shut 23 underperforming stores this year as part of a broader cost‑cutting programme aimed at boosting profit margins. The retailer reported group revenue of £142.7 million (about $181 million), a marginal 0.1% decline year‑on‑year, while online brand Pro Tiler...
Poundstretcher Seeks Rent Reductions as Part of Restructuring Plan
Poundstretcher, the UK discount retailer with more than 300 stores, has unveiled a property restructuring plan focused on renegotiating rents and trimming property‑related expenses. The initiative is designed to lower the cost base while freeing capital to invest in store...
Amid Tariffs and Conflict, the Port of Long Beach Grows Operations
Port of Long Beach, the U.S.’s second‑busiest container hub, handled a record 9.9 million TEUs last year, generating about $300 billion in trade and supporting nearly 3 million U.S. jobs. CEO Noel Hacegaba highlighted a dramatic drop in hazardous emissions—diesel particulate down 92%,...
Productivity Solution: Moen Boosts Throughput with Automated Storage
Moen, a leading North American faucet brand, overhauled its West Coast distribution by consolidating operations into a new Las Vegas hub built with FORTNA. The facility employs an AutoStore high‑density robotic storage system and integrated warehouse execution software to streamline receiving,...
Trump Plans to Move Forest Service Headquarters to Utah and Shutter Research Sites
President Donald Trump’s administration announced that the U.S. Forest Service will relocate its headquarters from Washington, D.C., to Salt Lake City, Utah, with the move slated for completion by summer 2027. The reorganization also calls for the closure of research...
Q&A: Meet UniSQ’s New VC Paul Mazerolle
Professor Paul Mazerolle, a Canadian‑born criminologist, began his tenure as vice‑chancellor of the University of Southern Queensland (UniSQ) after leading the University of New Brunswick for seven years. He inherits a campus that has cut more than 250 jobs and...
Organizing for the AI Era: Enterprise AI Organizational Design Framework
The "Organizing for the AI Era" framework offers enterprises a structured blueprint to redesign authority, accountability, and operating models as AI becomes a core capability. It moves beyond literacy and policy, delivering concrete artifacts such as an AI Operating Model...
The Real Reason Your Team Is Working Weekends (And It’s Not Performance)
Executives are increasingly seeing Saturdays and Sundays turn into optional workdays, a clear symptom of broken prioritization rather than employee dedication. The article argues that weekend work stems from under‑scoped projects, delayed approvals, and meeting overload, exposing weak operating models....
Gap Feels Confident About Inventory Levels, Tariff Mitigation
Gap Inc. reported a 7% year‑over‑year rise in inventory during its March 5 earnings call, yet managed to lower retail units through stricter inventory controls. The company’s tariff‑mitigation plan, which includes sourcing adjustments and selective price hikes, is projected to deliver...
The ROI of Intelligence: How AI Agents for Business Operations Are Delivering Value
G2’s review of over 2,700 AI‑agent implementations shows rapid adoption, with 88% of users praising productivity gains and an average ROI realized in just over five months. Automation, conversational intelligence, and real‑time analytics emerge as the most valued capabilities, while...
She Was Working Until 3 A.m. Every Quarter — What She Built Next Should Be a Lesson for Every CEO
A contract‑operations specialist at a large enterprise built an AI agent, "Connie," to automate data‑pulling, document processing, and workflow routing that previously kept her working past midnight each quarter. The tool accelerated her contract processing tenfold, improved output quality, and...
Rocketlane Launches Nitro to Automate Professional Services Delivery
Rocketlane introduced Nitro, an AI‑driven execution layer that embeds autonomous agents into its Professional Services Automation (PSA) platform. The new module automates repeatable delivery tasks such as configuration, data migration, testing, and documentation, linking execution directly to resource tracking and...
Southwest 2.0: The Radical Reinvention of America’s Favorite Cult Airline
Southwest Airlines has abandoned its hallmark open‑seat, no‑fee model, rolling out assigned seating, baggage fees, and third‑party distribution. The shift was driven by activist investor Elliott Investment Management, which forced leadership changes and a new board. Within two years, the...
What Is Contact Management? How Slack CRM Supports It
Contact management consolidates people and company data into a single, searchable hub, turning a simple address book into an actionable business asset. While a full‑scale CRM adds sales pipelines and analytics, many growing teams only need a streamlined system to...
School Is in Session for Produce Department Staffers
Retailers aiming to become produce destinations must invest in staff education to navigate climate‑driven quality swings, rising input costs, and fragile cold‑chain logistics. Shipra Pareek of NSF warns that extreme weather, longer transit times, and labor shortages amplify spoilage and...
Oracle and NetSuite Deliver New AI&Powered Solution for Restaurant Operations
Oracle and NetSuite unveiled Oracle NetSuite Restaurant Operations, an AI‑enhanced platform that unifies inventory, procurement, scheduling, production, and cash‑management for restaurants. The solution integrates with Oracle Simphony Cloud and other POS systems, delivering real‑time visibility, actionable insights, and scalable workflows....
Psychological Safety Is a Throughput Issue, Not a Soft Skill
The article argues that psychological safety is fundamentally a throughput problem rather than a soft‑skill deficit. Teams often withhold uncertainty until deadlines, creating last‑minute risk spikes and review bottlenecks. This systemic delay, not a lack of intelligence or training, drives...
BMO Eyes Top-5 Commercial Bank Status with California Push
BMO's U.S. commercial bank, led by Tony Sciarrino, is pursuing a move from a top‑10 to a top‑5 position by heavily investing in California. The bank plans to increase its branch network to 360 locations, boost its banker headcount to...
Content Production: 6 Steps to a Scalable Process
Content teams often stumble not from lack of ideas but from chaotic workflows, leading to missed deadlines and uneven quality. A structured, six‑step content production process transforms ad‑hoc creation into a repeatable system that aligns with business goals. By setting...
Logile Launches Fresh Operations Management Suite to Help Grocers Turn Fresh Into a Scalable Growth Engine
Logile, Inc. unveiled its Fresh Operations Management suite, an AI‑driven platform that unifies demand forecasting, labor planning, inventory control, and food‑safety compliance for fresh‑food departments. By routing all decisions through a single real‑time demand signal, the system dynamically adjusts production...
LabCentral Adds New HR and People Strategy Offerings to Support Early-Stage Biotech Companies
LabCentral, a Boston‑based biotech incubator, announced a free suite of human‑resource and people‑strategy services for its resident startups. The new program includes seminars—starting with a session on generational dynamics on April 29—dedicated office hours with HR experts, and community perks...
Dollar General Announces Leadership Changes Across Key Operational Functions
Dollar General announced five senior leadership appointments covering distribution, merchandising, supply chain optimization, construction, and financial planning. The moves promote long‑time insiders like Kyle Gorman and Heather Land while adding external expertise with Neal Norris as VP of FP&A. The...
Denby Appoints Administrators in 'Necessary Step'
Renowned British pottery maker Denby has appointed FRP Advisory as administrators after a notice of intention failed to secure new investment. The 217‑year‑old firm cited soaring energy bills, rising labor costs and weakened demand as financial pressures. While its UK...
UKG and KPMG: Nearly 40% of Employers Suffer Millions of Dollars in Preventable Losses Annually Due to Global Payroll Errors
A joint UKG‑KPMG study of over 300 senior payroll leaders reveals that nearly 40% of large enterprises lose between $1 million and $5 million each year to payroll leakage, representing 2‑4% of total labor spend. The research shows that payroll functions remain...
Lamborghini CFO on Managing the ‘Small but Steady Demand’ for Luxury Vehicles
Lamborghini CFO Paolo Poma says the brand generated roughly €3 billion (about $3.3 bn) in revenue, delivering about 8% of Audi Group profit while representing less than 1% of total turnover. The finance team safeguards margins by tightly controlling pricing, avoiding discounts,...
What Behavioral Health Startups Get Wrong About Enrolling Therapists With Aetna, BCBS, and United
Behavioral health startups often underestimate payer enrollment for Aetna, BCBS and UnitedHealthcare, causing 60‑150 day delays before therapists can bill in‑network. The article identifies three recurring errors: submitting incomplete provider data, applying to closed panels, and assuming uniform payer timelines...
Why Employee Appreciation Matters All Year
Organizations that treat employee appreciation as a one‑off event miss a powerful lever for performance. Continuous, timely recognition aligns with basic human psychology, reinforcing desired behaviors and building lasting emotional engagement. Companies that embed appreciation into daily routines report higher...
Great Streamlining Starts With Great Alignment
APQC CONNECT 2026 in Houston will showcase how organizations are turning the Bridge‑Streamline‑Flow mantra into measurable results. Speakers from Magna International, Intermountain Health, AWS, and others detailed breakthroughs such as a company‑wide process framework, cross‑functional talent‑acquisition tools, and strategic embedding of knowledge‑management...
How Private Management Improved Public Hospitals in Brazil
Brazil’s Organizações Sociais de Saúde (OSS) model transfers management of public hospitals to private non‑profit operators while keeping public ownership and funding. Using a difference‑in‑differences analysis of all hospitalisations from 2006‑2022, the study finds admissions up about 40%, bed turnover...
Frameworks for Making Decisions as a Team
Decision‑making frameworks provide teams with a repeatable process for evaluating options and reaching consensus, replacing ad‑hoc discussions with structured analysis. By breaking complex problems into clear steps, these frameworks help reduce bias, clarify ownership, and accelerate outcomes. Different models—such as...
Hasbro Opens Distribution Hub to Cut Costs, Speed Deliveries
Hasbro has launched a 600,000‑square‑foot distribution center in Midway, Georgia, operated by GXO, to streamline its U.S. logistics network. The new hub consolidates five distribution nodes down to three, supporting both brick‑and‑mortar retailers and direct‑to‑consumer sales. Hasbro projects roughly $8 million...
Honda to Shift Thousands of Engineers to Revived R&D Unit – Report
Honda Motor will re‑establish Honda R&D as an independent unit in April, moving several thousand engineers back into a separate research entity. The decision reverses a 2020 consolidation that aimed to speed execution but left the company lagging behind Chinese...
Should Wasabi Technologies Make the Move From Direct Sales to a Channel Strategy?
Wasabi Technologies, a fast‑growing cloud storage startup, has built its revenue engine on a pure direct‑sales model. Founder David, a serial entrepreneur with a music‑tech background, now faces a go‑to‑market dilemma: whether to preserve the simplicity of direct relationships or...
From Compliance to Culture: Lessons From a Quality Leader on Pharma’s Next Imperative
Grace Breen, Sharp’s SVP of Quality, argues that pharmaceutical quality must be engineered upstream across the entire supply chain rather than inspected at the end. She promotes a Quality Management Maturity (QMM) model that embeds proactive stewardship, supplier oversight, and...