‘Innovative’ | How Sky Will Blend External Talent & Internal Mobility to Drive Business Resilience
Sky is confronting the looming global skills disruption by combining external hiring with a strong focus on internal talent mobility, as outlined by Group Director Eugene Chin. The World Economic Forum predicts that 22 % of jobs will be disrupted by 2030, prompting Sky to adopt a skills‑based, AI‑enhanced "levers" model that goes beyond the traditional build‑buy‑borrow‑bot framework. By accelerating internal talent movement into future roles, Sky aims to boost organisational resilience and deliver faster business outcomes. Chin will expand on these strategies at HR Grapevine Live 2026.
Dreaming Faster Than We Can Build: Fixing the Strategy-Execution Gap
Marketing teams are fast at defining strategy but stumble during execution, with 64% rating strategic planning as quick versus only 42% feeling the same about cross‑functional rollout. The gap creates strategic debt as ideas lose relevance while waiting for manual...
COO Excellence: The Next Generation of Leadership
The chief operating officer role is rapidly evolving from a traditional operational manager to a strategic partner that translates corporate vision into execution. McKinsey’s COO Excellence initiative reveals that 40% of CEOs appointed in 2024 previously served as COOs or...
How Top CEOs Really Spend Their Time — And What They Should Change
Top CEOs spend about 72% of their workweek in meetings, leaving little time for strategic thinking. Research shows they allocate roughly 61% of their hours to face‑to‑face interactions and only 15% to advancing personal priorities. The article argues that this...
Supply Chain Leadership Has Become Essential to the CIO Role
Manufacturers facing supply‑chain volatility and rising costs are redefining the CIO role to combine traditional IT oversight with direct responsibility for supply‑chain transformation. Modern supply‑chain CIOs must master emerging technologies such as AI, IoT, digital twins, and analytics while aligning...
4 Keys to Overcoming Conflict and Giving Good Feedback
The article outlines four practical steps for leaders to stop avoiding conflict and give effective feedback. It urges managers to drop the “butt‑sandwich” approach, treat feedback as a professional matter, speak directly without soft‑shoeing, and lead by example with candor....
My Colleague Does Numerology at Work. How Do I Avoid a Jackie O-Style Blow-Up?
An employee’s casual practice of numerology is causing discomfort among team members who view it as pseudoscience. The article advises managers to handle the issue privately, focusing on the behavior’s impact rather than the belief itself. It recommends open‑ended dialogue,...
From Resolutions to Outcomes: Evolving How Fin Delivers Value
Intercom’s Fin AI agent is shifting its pricing model from pure resolution‑based fees to an outcome‑based structure. The change reflects Fin’s growing ability to handle complex, multi‑step support tasks that often involve human hand‑offs. Fin now serves over 7,000 teams...
‘Why Was My Raise only 3%?’ and Other Pay Questions Managers Must Be Able to Answer
HR leaders are urged to equip managers with concrete training and documentation for merit‑raise conversations, according to Salary.com’s Sean Luitjens. By providing office‑hour style sessions, one‑page compensation philosophies, and FAQ sheets, managers can answer why raises are modest, how budgets...
RIA Edge Podcast: Building a $700B RIA with Peter Mallouk
In the March 12 2026 RIA Edge Podcast, Creative Planning CEO Peter Mallouk outlines how he scaled the firm from a boutique operation with 30 clients to a $40 billion AUM powerhouse and set the stage for a $700 billion independent‑advisor market. He credits...
The Employee Ownership Operating System
The article outlines how employee ownership reshapes the operating system of wealth‑management firms, emphasizing sustainable, organic growth over aggressive AUM targets. It details the need to balance profit distribution between current owners, future stakeholders, and reinvestment for long‑term health. Talent...
Neurodiversity: Better Training Is Needed for Managers
A recent Acas survey of 1,000 UK employees finds 35% view their employer’s training for managers on neurodiversity as ineffective, with another 18% rating it “very ineffective.” Only a third of respondents believe their organisations train managers adequately, while 32%...
Developing Employees Who Thrive Through Continuous Change
Gartner’s 2026 survey reveals employees endured ten organization‑wide strategy shifts in 2022, up from two in 2016, while willingness to support change fell from 74% to 43%. The article argues that leaders must redesign change programs so workers help shape...
Evotec Slashes Staff as Turnaround Plan Gathers Pace
Evotec unveiled the second phase of its Horizon turnaround, announcing 800 job cuts and the closure of four sites to save €75 million by 2027. The move follows a previous round of 600 layoffs and a failed $2.1 billion Halozyme takeover, reducing...
FixEd Podcast: How Newsrooms Survive Crises
The International Press Institute’s Head of Innovation and Media Business, Ryan Powell, discussed how independent newsrooms are coping with a perfect storm of financial shortfalls, political pressure, and platform dependency. He highlighted that USAID’s 2025 aid gap stripped 20 investigative...
Leaders at All Levels: Kraft Heinz’s 5X Speed Secret
Kraft Heinz slashed its new‑product cycle from 36 months to six by overhauling its development process. The company limited active projects to a "golden number" of seven, consolidated work into a single financial‑outcome‑driven backlog, and granted teams decision rights. These...
The Repeat Contact Problem: The Back-Office Answer
Contact centers are achieving agent performance targets, yet customers keep calling back. Research from Aberdeen shows the bottleneck lies after the interaction, in back‑office processes rather than front‑line agents. The article explains how linking operational data to agent workflows and...
Meeting Culture: Hidden Costs, Pitfalls and Practical Guidelines
The article quantifies the hidden costs of workplace meetings, showing that a one‑hour session can consume nearly three hours of employee time and cost roughly $300 per participant. It highlights how late starts, agenda‑free invites, and over‑inclusion inflate expenses through...
Steve Jobs’ 10-80-10 Rule Is Even More Useful in the AI Era
The article revisits Steve Jobs’ evolution from a detail‑obsessed micromanager to a proponent of the 10‑80‑10 rule, a talent‑allocation framework that designates 10% of a team as top performers, 80% as solid contributors, and the remaining 10% as under‑performers. It...
8 AI Tools Creators Swear By to Create More Content, Faster
The first quarter of 2026 is being labeled the year of AI efficiency, highlighted by the SaaSpocalypse that erased roughly $300 billion in SaaS valuations. High‑profile moves like Jack Dorsey's 40 percent cut at Square signal executives see AI as a structural...
What Does It Take to Be a Great Coaching Manager?
Great coaching managers prioritize dedicated coaching time despite competing operational demands. They earn credibility by performing their own roles competently and modeling curiosity rather than authority. By advocating for their people, they balance accountability with supportive feedback, and they treat...
Exclusive: Oro Labs, Which Uses AI to Streamline Corporate Procurement, Raises $100 Million
Oro Labs announced a $100 million Series C round, led by Goldman Sachs Growth Equity and Brighton Park Capital, bringing its total funding to $160 million. The Silicon Valley AI startup, which overlays existing ERP and procurement systems with an orchestration platform, reported...
I’ve Facilitated 1,000+ Meetings. Here’s Why Most of Yours Are Failing—And How to Fix Them
A veteran facilitator who has run over 1,000 meetings identifies five common pitfalls that make most gatherings ineffective. The article stresses starting each agenda item with a clear outcome, timeboxing discussions, limiting invitations to essential participants, and conducting regular meeting...
From Case to Culture: Holding Managers Accountable for Managing
Senior leaders are expected to gauge how well their direct reports manage their teams, yet many lack insight into lower‑level dynamics. This blind spot can allow problematic behaviors, such as bullying or micromanagement, to persist unchecked. A recent unfair dismissal...
Delivering Results: Key Competencies for Project Leaders
Project leadership now demands more than technical know‑how; new managers must blend industry insight with broader team orchestration. Building a skills map helps identify expertise gaps and leverages distributed knowledge across disciplines. Effective managers use visual timelines, routine check‑ins, and...
Compensation Without Chaos: Designing Plans That Work
Sales compensation plans are under intense scrutiny as companies grapple with volatility. The article argues that overly complex plans hinder productivity, while overly simple ones miss revenue nuances, and proposes a balanced approach that keeps designs straightforward yet aligned with...
Nearly Half of U.S. Workers Say They're Workaholics, Survey Finds
Monster’s Workaholics Report finds nearly half of U.S. full‑time employees identify as workaholics, with 75% logging more than 40 hours weekly. The survey attributes workaholic tendencies to employer expectations (47%) and personal ambition (44%), while 11% work over 60 hours....
Online Workshop: Leading Through Relentless Change
FIPP is hosting a 60‑minute online workshop titled “Leading through relentless change” on 24 March at 3 pm GMT, aimed at media leaders grappling with platform shifts, AI disruption, restructures and low employee engagement. Speakers Mary Langan and Chris Kerwin, both seasoned executives from...
What It Takes to Scale an MSP Profitably in 2026: Tools, Commercial Models and Mindset
Managed service providers (MSPs) are confronting a paradox: revenue and client counts are rising, yet profit margins are eroding. The primary culprit is tool sprawl, which drives licensing, training, and integration costs while diluting engineering efficiency. Profitable MSPs are countering...
KPMG Offers Staff ‘Outsize’ Cash Prizes for AI Innovation
KPMG has launched the AI Spark Innovation program for its U.S. advisory division, offering cash prizes that exceed typical year‑end bonuses. The awards target consultants who demonstrate tangible AI‑driven solutions, with a particular emphasis on junior staff. By tying payouts...
How Gap Is Trying to Get Its Cool Back
Gap Inc. is leveraging its 1990s heritage to revive brand relevance, spotlighting iconic archive imagery while launching a fresh, music‑video‑style campaign. The new ad features Katseye, a Gen Z girl group, designed for short‑form platforms like TikTok. Within days, teens began...
Choosing the Right Leadership: External vs Internal Candidates for C-Suite Success
Choosing between internal and external C‑suite candidates hinges on trade‑offs between cultural continuity and fresh insight. Internal hires offer faster, cheaper transitions and reinforce employee motivation, while external hires expand the talent pool, introduce new perspectives, and can drive transformative...
5 Ways to Strengthen Restaurant Culture as a General Manager
General managers are the architects of restaurant culture, shaping daily operations beyond the front‑of‑house service. Kyle Brown outlines five practical pillars—strict punctuality, comprehensive pre‑service communication, unwavering standards, supportive systems like tip pooling, and hands‑on cross‑training—to embed trust and consistency. By...
Before You Automate Order Management, Fix These 3 Things First
Automation is becoming a top priority for order‑to‑cash teams, yet APQC research shows that 35% of firms still struggle without core process foundations. Standardized workflows, cross‑functional collaboration, and a customer‑experience focus are identified as the three prerequisites before scaling automation....
Seabridge Management Issued 2026 Assignments
Seabridge Gold’s board set 16 performance objectives for 2026, with a heavy focus on securing a partner for the KSM copper‑gold project. The 2025 report card was a D+, though the company met 88% of its targets, the missing KSM...
Lead Management: AI Automation with Impact
Zapier analyzed 10,000 AI‑powered workflows and found nearly one‑third designed for lead management. These Zaps automate capture, enrichment, routing, and follow‑up, using AI to extract data from unstructured sources and score prospects. The broader study also highlighted AI use in...
Most Important Hotel KPIs in 2026
Hotel operators must modernise their KPI frameworks to stay competitive in 2026. Traditional metrics such as guest satisfaction, revenue management and operational efficiency remain core, while sustainability, digital engagement and employee retention are emerging as critical indicators. Advanced technology—cloud‑based PMS,...
I Work at Meta's Superintelligence Labs and Used to Be at OpenAI. Here's What the Job Is Like — and...
Prakhar Agarwal, an applied researcher who moved from OpenAI to Meta’s Superintelligence Labs, describes the day‑to‑day rhythm of frontier AI work. Projects revolve around tight 10‑month milestones, with intense focus on model evaluations, failure analysis, and rapid code iteration. Unlike...
Developer Workflow Fragmentation and What’s Really Happening Behind the Scenes
Developer workflow fragmentation is causing a hidden factory of rework, draining roughly 12 hours per week per engineer and inflating mean time to recovery. The lack of standardized CI/CD and environment provisioning leads to a 30 % capacity loss and up to...
WUSF Public Media Names Three Senior Managing Directors
WUSF Public Media announced the promotion of three long‑time employees to Senior Managing Director, reshaping its leadership across content, operations, and membership. Mary Shedden will steer journalism and cultural programming, Christopher Sampson will oversee technical infrastructure, and Danielle Wright‑Landry will...
Theory of Constraints: Why Improving Everything Fails
The article warns that attempting to improve every process simultaneously leads to sub‑optimization, where overall performance barely shifts despite local gains. It introduces the Theory of Constraints (TOC) as a disciplined alternative that focuses improvement on the single bottleneck limiting...
New Study Finds 1 Feedback Mistake Prompts 14 Percent of Staff to Quit—And Boomer Managers Are the Most Likely to...
Adobe’s latest employee‑experience study of 1,000 full‑time workers reveals that feedback anxiety is pervasive, with 38% of respondents delaying necessary feedback out of fear of the recipient’s reaction. Contradictory input slows work for nearly three‑in‑five employees, while low‑quality feedback contributes...
The Core Element Behind Every Thriving Global Team
KeenStack argues that culture, not headcount, is the foundation for scaling global teams. The company hires for a growth mindset, uses the EOS framework to align values, and invests in personal, financial, and professional development. In‑person and hybrid interactions are...
What’s Your Chronotype? How Brain Science Can Boost Performance
A joint study by the Wharton Neuroscience Initiative and Slalom examined how individual chronotypes—natural sleep‑wake rhythms—affect creative performance. Using the Morningness‑Eveningness Questionnaire and a divergent‑thinking task, researchers found that employees generated more ideas and higher‑quality concepts when work aligned with...
The $150 Oil Shock Might Be Exactly What Our Future Needs
Oil prices are soaring toward $150 per barrel after Iran closed the Strait of Hormuz, prompting analysts to warn of a potential disaster. Economic historian Carlota Perez argues that such high energy costs could instead serve as a catalyst, pushing...
General Mills Taps Interim CSCO for Top Supply Chain Post
General Mills has confirmed Jonathan Ness as its permanent chief supply chain officer, effective March 16, after serving in an interim capacity since January. Ness, a 20‑year veteran of the company, will oversee manufacturing, logistics, sourcing and planning and report...
Stop Selling and Start Storytelling to Watch Your Team Reach Peak Productivity
Effective leadership storytelling shifts focus from self‑expression to serving team needs, delivering clear, actionable lessons. By selecting transparent, context‑rich narratives that directly tie to current goals, leaders build psychological safety and trust. Consistent use of such stories reinforces values, drives...
From Tickets To Outcomes: Your Service Desk As A Product Team
Service desks are shifting from ticket‑centric operations to product‑team models that prioritize business outcomes over volume metrics. Traditional KPIs like ticket count and handling time are being replaced by measures of employee productivity, user sentiment, and time‑to‑value. By adopting product‑owner...
Established Beauty Brands Risk Stagnation without Operational Discipline, Says Natural Spa Factory Founder
Natural Spa Factory founder warns that beauty brands hitting £5m revenue often stall because they cling to the tactics that got them to £500k. Over‑reliance on existing retail partners, rising customer‑acquisition costs and thin margins signal deeper operational gaps. Adding...
5 Ways to Automate Tactiq with Zapier
Tactiq’s AI‑powered transcription now pairs with Zapier to automate every step after a meeting. Users can automatically back up transcripts to Google Drive, Dropbox, or Notion, generate structured Google Docs and AI‑summaries, and turn key points into tasks in Asana,...