Sprouts Farmers Market Announces Management Changes
Sprouts Farmers Market announced Don Clark as its new chief merchandising officer and Mandy “Mandy” Rassi as chief customer officer, while current CMO Scott Neal retires. Clark brings over 25 years of CPG and retail merchandising experience, and Rassi adds more than 20 years of marketing and analytics expertise. Both executives will report to President and COO Nick Konat. The new chief customer officer role is designed to deepen customer insight and personalization across all channels.
Salesforce Acquires Momentum: What It Means
The episode breaks down Salesforce’s acquisition of Momentum, a revenue‑orchestration startup that transforms unstructured voice and video conversations into structured CRM data and automated workflows via Agentforce 360 and Slackbot. It explains how this move lets Salesforce own the "ground truth"...
How Insurers Scale Agentic AI Safely Across Their Operating Model with Orchestration
Insurance carriers are moving from isolated AI pilots to enterprise‑wide agentic AI, but they lack a coordination layer that embeds agents into core workflows. Agentic orchestration merges deterministic process control with dynamic AI behavior, enabling safe, regulated automation across claims,...
How to Build AI Ready Knowledge Foundations: What Leaders and KM Teams Must Get Right
AI tools promise faster answers, but inconsistent results reveal a deeper issue. APQC research shows AI merely magnifies the quality of an organization’s underlying knowledge assets. Companies that invest in structured, high‑quality, governed content—taxonomy, metadata, and lifecycle management—see more reliable...
4 Ways to Automate Plaud with Zapier
Plaud, an AI notetaker with wearable hardware, captures in‑person and virtual conversations and generates transcripts and summaries. By linking Plaud to Zapier, users can automatically route those outputs to file storage, note‑taking apps, task managers, and communication platforms. The integration...
8 Ways to Automate X (Formerly Twitter)
Zapier now offers eight pre‑built Zaps that automate key X (formerly Twitter) workflows for businesses, from archiving brand mentions to turning tweets into support tickets. The templates let marketers log every mention in a spreadsheet, push real‑time alerts to Slack,...
It’s “Grow-Time” For Omnicom Group And Its Customers
The episode examines Omnicom Group’s post‑IPG acquisition landscape, highlighting its expanded scale, lingering operational hurdles, and the strategic opportunities it presents for CMOs. It outlines three growth levers: leveraging Omnicom’s AI investments to offset martech costs, revitalizing creative output through...
Trackforce Brings Real-Time Visibility to the Whole Business with Geckoboard
Trackforce upgraded its support analytics by swapping delayed Zendesk reports for Geckoboard’s real‑time dashboards. The new self‑serve visualisations gave agents instant insight into queue health, productivity and CSAT, enabling proactive management. As a result, customer satisfaction jumped to 92.5% and...
How Can AI Support Knowledge Management
AI is becoming a core enabler for knowledge management, helping firms capture, organize, and reuse both tacit and explicit knowledge as senior employees retire. Research shows only 8% of organizations consistently retain retiring workers' expertise, while AI tools can automate...
What Is Workato?
Workato is an enterprise‑grade integration and automation platform that connects apps through visual “recipes” and targets large organizations with complex ERP, legacy, and data‑warehouse systems. It emphasizes centralized IT governance, role‑based access, and custom connector development, resulting in longer implementation...
![Thinkific Vs. Kajabi: Which Online Course Creator Is Best? [2026]](/cdn-cgi/image/width=1200,quality=75,format=auto,fit=cover/https://images.ctfassets.net/lzny33ho1g45/36vJrpcsViJkFLwzLaYWwT/7ad555d359849d50333f117dfc8bd923/thinkific-kajabi.jpg)
Thinkific Vs. Kajabi: Which Online Course Creator Is Best? [2026]
Thinkific and Kajabi dominate the online course‑creation market, but they serve different priorities. Thinkific focuses on robust course building and advanced assessment tools at a lower price point, while Kajabi delivers an all‑in‑one solution with superior marketing, live streaming, and...
Using A2A to Achieve Your Business Goals: Part One
Camunda’s blog outlines how the open‑source Agent2Agent (A2A) protocol can be embedded in BPMN‑based processes to enable reliable, auditable communication between heterogeneous AI agents. It explains Camunda’s three A2A connectors—client, polling and webhook—and when each fits a deterministic service task...
As Agentic Commerce Emerges, Services Providers Are Rewriting Commerce Playbooks End To End
The episode explores how commerce‑services providers are reshaping traditional commerce strategies to accommodate both human shoppers and AI‑driven agentic buyers. It highlights three critical capabilities: dual optimization for humans and agents, AI‑powered operations that enhance resilience in brick‑and‑mortar and online...
Partner Marketing Automation Platform Investment On The Rise
The episode highlights a sharp rise in investment in Partner Marketing Automation Platforms (PMAPs), with 75% of decision‑makers planning to increase tech spend and nearly 60% of non‑users set to adopt a platform within a year. It explains how PMAPs...
Build The Experience AI Can’t: Announcing Forrester’s 2026 CX Events
The episode explores how AI is reshaping customer experience (CX) while emphasizing that true differentiation comes from human creativity, empathy, and quality data. It argues that brands must blend machine intelligence with human intention to build trustworthy, lasting experiences, and...
Will AI Eat Your Revtech Stack?
The episode examines how AI is reshaping revenue technology (revtech) stacks, contrasting two dominant narratives: AI as a replacement that could shrink seat‑based pricing, and AI as an augmentor that boosts productivity without major headcount cuts. It highlights that AI’s...
What “Bridge. Streamline. Flow.” Means for Knowledge and Process Management Today
APQC Connect 2026 will focus on the theme “Bridge. Streamline. Flow.” as leaders from education, health, finance, and technology share how breaking silos, embedding knowledge and process management, and achieving seamless information flow drive organizational performance. Speakers highlighted concrete actions such as linking...
How to Use Zapier for Social Media Automation
Zapier, the leading AI‑orchestration platform, enables marketers to automate repetitive social‑media tasks such as posting, resharing, and responding. By linking content sources—RSS feeds, blogs, or AI writers—to networks like Twitter, LinkedIn, and Instagram, teams can maintain a constant presence without...
Financial Priorities for 2026: Digital Transformation Still Leads the Agenda
APQC’s 2026 Financial Management Priorities survey shows digital transformation remains the leading agenda for finance teams, with AI, analytics, and risk resilience receiving heightened focus. The data indicate that firms are reinforcing existing digital and analytical foundations rather than shifting...
AI Success That Feels Real
The article argues that AI delivers real business value when organizations focus on small, well‑defined projects rather than grand transformation programs. By targeting high‑friction processes, firms can achieve measurable gains such as a 30% drop in rework, improved data accuracy,...
Top Worktech News From the Week of February 13th: Updates From QAD, Planview, Tata Consultancy Services, and More
The week’s WorkTech roundup highlighted a surge of AI‑driven initiatives across enterprise software vendors. BMC and AWS sealed a five‑year strategic deal to embed generative AI into workflow orchestration, while Dispatch Science unveiled a unified AI logistics platform and DXC...
Meet Slackbot: Your Personal AI Agent for Work
Slack announced Slackbot, a personal AI agent embedded directly in Slack for every employee, without any installation or training. Leveraging the platform’s native context—messages, files, permissions—the bot can synthesize information, draft content, and analyze documents in seconds. Early users report...
AI in Slack: Work Faster and Smarter, Right Where You Are
Slack unveiled a suite of AI‑powered tools designed to live inside its collaboration platform, including a personalized Slackbot companion, enterprise‑wide contextual search, and native AI features for summarizing, translating, and drafting content. The new Slackbot, slated for early‑2026 general availability,...
How to Stay Organized at Work: Tips, Tricks, and Tools
Digital clutter erodes productivity, but a disciplined workflow backed by a work operating system such as Slack can restore efficiency. The piece outlines nine actionable tactics—from Eisenhower‑matrix prioritization and centralized Slack channels to visual Kanban boards and consistent file‑naming. By...
Why We’ve Built the Future of CRM in Slack
Salesforce is embedding its CRM directly into Slack, creating a unified workspace where customer data and real‑time conversation coexist. The integration leverages AI agents, including the new Slackbot, to read both structured records and chat context, enabling automatic updates, risk...
Take 5: We Can Work It Out
Kellogg faculty outline five common workplace conflict scenarios and evidence‑based tactics for leaders. They stress cultural awareness, preventing retaliation, exposing bias, transparent compensation, and leveraging knowledge of former teammates for competitive advantage. Real‑world examples—from a French hotel contract dispute to...
Data-Backed Strategic Planning Formula for Local Government | ClearPoint Strategy Blog
ClearPoint Strategy introduced a data‑backed execution formula—Success = Focus × Ownership × Measurement × Flow × Team—designed to turn static strategic plans into actionable roadmaps for local governments. The model uses a quick 10‑minute diagnostic where each lever is scored...