Today's SaaS Pulse
Fire disrupts Google Cloud India network, performance stays sluggish
A fire damaged Google Cloud India's network infrastructure, and the service remained slower than usual a week after the incident.
Also developing:
By the numbers: GIA acquires 30% stake in De Beers' Tracr blockchain platform
How to 10x the Value of Your Business Without Adding a Single Customer
The post shows how to dramatically increase a company’s valuation by maximizing customer lifetime value instead of chasing new leads, detailing formulas for LTV, churn reduction, and revenue expansion. It highlights retention tactics, upselling, cross‑selling, and pricing adjustments as levers to multiply earnings per existing client. By applying these strategies, the author argues businesses can achieve up to a ten‑fold boost in value using only their current customer base.
AI Hype Hits Goldilocks Sweet Spot for Support, Not Sales
Reading through the new 2025 SaaS Survey report from KeyBanc Capital Markets and Sapphire Ventures , I found this chart of #AI hype for different categories interesting. The "properly hyped" figures are the Goldilocks of Hype. 😂 Note the significant...
Ownable Ideas: The Sticky, Actionable Brand Core
My friend Sarah Hart ✤ casually dropped “Be the Glitch” in a LinkedIn post. She had no idea what she’d just said... I DM’d her immediately: “THAT’S IT. That’s your ownable idea. Repeat that, again and again.” An ownable idea isn’t just...
The First $100,000,000 ARR at Datadog: How Founder CEO Olivier Pomel Built a Customer-Centric Observability Giant
In this episode, Datadog founder‑CEO Olivier Pomel recounts how the company reached its first $100 million ARR by obsessively prioritizing genuine customer insight over sales or engineering shortcuts. He explains why closed alphas and annual contracts stifle learning, why enterprise SaaS...
Clone, Simplify, Undercut: Win By
Don't worry about copycats. Become the copycat. Cloning bloatware SaaS isn't lazy... It's smart. Strip features. Tighten UX. Drop the price. You're not inventing a new category. You're removing the waste from an old one. Positioning becomes effortless: - Put...
AI Is the Rocket, PLG Is the Fuel
There’s ZERO chance companies like Cursor, Lovable or any AI-native SaaS can scale at this lightning pace without PLG. You can’t scale with AI alone. You need a strong product-led motion to power it. Without a self-serve product experience and...
For AI to Succeed in the SOC, CISOs Need to Remove Legacy Walls Now
The article argues that for AI to be effective in security operation centers, CISOs must dismantle legacy tool sprawl and governance bottlenecks by adopting unified single‑agent architectures like CrowdStrike Falcon that consolidate telemetry across endpoints, cloud, identity and threat intel....
Build a Scalable System to Convert SaaS Leads
Learn how to turn SaaS leads into loyal customers with a scalable sales and success system. This guide walks you through the key steps — from building your ABM and content engines to structuring a sales team, tracking core metrics,...
Integrate Five Systems to Scale SaaS Sales & Success
How to Turn Leads Into Customers: Building a Scalable SaaS Sales & Success System Generating leads is exciting. Converting them into paying customers — and keeping them happy — is where real SaaS growth happens. After building your outbound engine,...
Welcome to TechRadar's AI Week
TechRadar announced its AI Week 2025, a seven‑day series of beginner‑focused guides and feature stories on artificial‑intelligence tools such as ChatGPT, Gemini and Claude. The initiative promises step‑by‑step walkthroughs for prompt engineering, practical use‑cases at work and home, and tips...
Ship Fast, Focus on Winners, Iterate Daily
5 learnings from building a SaaS (after +5 years).. 1. Ship fast - and keep shipping Momentum beats perfect planning. Small releases compound. So does word of mouth. One update a day, keeps churn away. 2. Double down on what...
Execs Must Practice Their Own Roles to Succeed.
Every time I see a CRO that doesn't sell themselves, they fail. Every time I see a CTO that doesn't code themselves, they fail. Every time I see a CMO that doesn't market themselves, they fail. Every time I see a...
Can Top AI Tools Be Bullied Into Malicious Work? ChatGPT, Gemini, and More Are Put to the Test, and the...
Researchers at Cybernews conducted one‑minute adversarial tests on leading AI chatbots—including ChatGPT‑5, ChatGPT‑4o, Gemini Pro 2.5, Claude Opus and Claude Sonnet—across categories such as hate speech, self‑harm, crime and drug‑related content. While many models refused outright, several offered partial or full...
Experience Live AI Agents at SaaStr London Dec 1‑2
Come see it all in action at SaaStr London on December 1-2 , where you can interact with our AI agents live and see exactly how we've built this. After deploying 5 AI SDRs across inbound, outbound, and follow-up —here's...
Only 5% Ready Now, 95% Will Buy Later
Only 5% of your Ideal Customers are ready to buy now. BUT... 95% will buy from you (or your competitor) at a later date. This is both a challenge and an opportunity for us. A challenge that not all your leads are going to...
Drowning in Emails? Meet the App That's Cleaned over a Billion
Trimbox, an email‑management app, has been downloaded 515,687 times and claims to have cleaned over 1.7 billion emails by letting users block mailing lists and bulk‑delete messages with a single click. The tool integrates with Gmail and other accounts, offering a...
Early Customers Are Gold—Nurture Them Relentlessly
Your startup's early customers shape everything. Treat them like gold and take care of them.
Microsoft Pivots to Agent‑centric Infrastructure Business
"Our business, which today is an end-user tools business, will become essentially an infrastructure business in support of agents doing work." — Satya Nadella Microsoft talking about their view where the value accrues : agent infrastructure https://t.co/1TaxJpOeCB
The Hard Truth About Fundability: What 2,000+ Pitch Decks on SaaStr AI VC Taught Us
Jason Lemkin analyzes over 2,000 SaaStr AI VC pitch decks and finds that only about 23% of companies meet top‑quartile growth benchmarks that make them fundable for elite VCs, with just 12% truly elite. The data reveals a massive gap between founder...
More Demos Drive Learning, Iteration, and Sales
The more demos and sales calls you get on. The more successful you’re going to be. Not just because you get more revenues (that's obvious). But because the more demos you do, the more time you are spending with your...
Profitable B2B Marketing SaaS with Strong Moat
This is an incredible business. Live on @acquiredotcom: Top-ranked B2B marketing education SaaS serving global teams and pros. > $3.25M ARR > $1.65M TTM profit > globally recognized SaaS + education + brand trust = serious moat Full listing: https://t.co/qKWsmO2tpo https://t.co/97g300eS6r
How to Use AI Agents for Marketing
In this episode Kyle Poyar talks with Hamish Grant of SafetyCulture about how they built a suite of AI agents to super‑charge their marketing and sales operations. They detail four workflows—platform‑agnostic lead enrichment, an AI‑powered inbound BDR that drafts personalized...
More Demos and Sales Calls Drive B2B Success
Here’s the one thing you need to know about B2B Marketing. The more demos and sales calls you get on. The more successful you’re going to be. Not just because you get more revenues (that's obvious). https://t.co/USYfFhPs1X
Markup AI Secures $27M for Full Reinvention
Markup AI just raised $27M to fuel a full reinvention—fresh PE equity, debt refi, and angel participation. Matt Blumberg breaks it down on Episode 218 of The SaaS CFO Podcast 👉 https://t.co/o4rtC8sd0B #SaaS https://t.co/bd1bOMuzJm
Why AI Pilots Fail - and How Manufacturers Can Break the Cycle
AI pilots in manufacturing stall—up to 90% fail—largely due to fragmented, low‑quality data and entrenched IT‑OT silos rather than algorithmic flaws. Experts argue that scaling AI requires a unified, trustworthy data infrastructure that can ingest and analyze industrial data at...
What Legacy Business Intelligence Technology Can Learn From Video Games
Legacy business intelligence platforms rely on batch‑oriented architectures that cannot keep pace with today’s massive, real‑time data streams, resulting in latency and static dashboards. Marc Stevens contends that the video‑game industry’s transition to hardware‑accelerated, low‑latency rendering provides a blueprint for...
VCs Vanish When Growth Is Steady, Not Hyper
I have a seed investment I made years back now at $130m ARR now growing 40% and cash flow positive. And all the VCs have checked out. They haven’t been mean about it. Everyone is nice. It’s just, one has...
Depth, Not Just a GPT Wrapper, Drives Real Value
Grant Lee on Gamma (valued at over $2.1B) being "just a GPT wrapper": "When you think about literally only being a wraparound one model, yeah, maybe there's only a limited amount of utility or value add. But when you start...
Sluggish Software Delivery Is an Executive-Level Risk
Sluggish software delivery has become a board‑room risk, according to CloudBees CEO Anuj Kapur, as missed timelines erode revenue, damage reputations and weaken competitiveness. Enterprises typically juggle more than seven DevOps tools, creating fragmented pipelines, security bottlenecks and loss of...
Remote Work and the Big Breaches of 2025: Cause or Convenient Excuse?
Remote work amplified existing security gaps in 2025 but was rarely the sole cause of major breaches, which were driven by exposed credentials, misconfigured cloud services, weak third‑party controls and human error. Industry analyses show attackers often combined these weaknesses,...
Minority Recap Keeps Control, Majority Sells Liquidity
The fundamental difference between a minority and majority recap: Control. If you sell a majority of your business, you'll receive a high level of liquidity, but all the key decisions will now be out of your control. With a minority...
Harry, Rory, and Jason Return Live at SaaStr London
We're back! Harry, Rory and Jason! And come see the team LIVE at SaaStrLondon.com 1-2 in ... London!! The venture capital playbook is broken. Not bent — broken. In the latest 20VC x SaaStr episode, Harry Stebbings, Jason Lemkin, and...
Hacked Company CTO Refuses to Pay Ransom Demand, Donates Money to Funding Research Instead
Checkout.com’s CTO Mariano Albera confirmed that the payments firm was hit by a digital extortion attempt by the ShinyHunters group in early November 2025, when attackers accessed a legacy third‑party cloud storage containing internal documents and merchant onboarding files from...
Content Guardian Agents Ensure AI Content Stays On‑Brand, Accurate
AI is powerful—but imperfect. Matt Blumberg (CEO @ Markup AI) explains how content guardian agents keep AI-generated content on-brand, compliant, and accurate. Episode 218 of The SaaS CFO Podcast 👉 https://t.co/o4rtC8sd0B #SaaS https://t.co/RklJVLlNeL
AI Grows, Yet Search Share Holds; Gemini, ChatGPT Lead
If you somehow missed our joint report with Datos, A Semrush Company from 2 weeks ago: - AI tools continue to grow - But they're not taking market share from traditional search - Zero-click searches continue to rise (based on...
20VC X SaaStr This Week: Why Most VCs Need to Step Aside, What’s Really Defensible Today, and How to Actually...
In a candid 20VC × SaaStr episode, Jason Lemkin, Harry Stebbings and Rory O’Driscoll argue that the traditional VC playbook is obsolete, urging most VCs, executives and founders from the past decade to step aside for AI‑savvy talent. They outline three viable...
Top 10 SaaS Cloud Multiples This Week
This week in enterprise software: Top 10 #SaaS #Cloud multiples as of today's market close
Rapid Iterations Boost CompanyResearch.ai with GPT‑5.1
It's almost 3am, but I'm on a roll. UPDATE: It *was* 3am last night when I started writing this, but I (wisely) decided *not* to post this last night. Day 3 of the CompanyResearch .ai launch. Just released an update:...
AWS Is Launching a "Meeting Simulator" To Help Train Workers for Stressful Jobs
Amazon Web Services unveiled an AI‑driven Meeting Simulator on its Skill Builder platform, letting users role‑play realistic office meetings with AI personas via voice or text and receive instant feedback on communication, objection handling, and idea presentation. The tool joins...
AI Growth Outpaces Bubble Narrative, Numbers Confirm
Everyone’s talking about the ‘AI bubble’ but the numbers say otherwise. This chart makes it obvious. Here's what everyone's missing 👇 For months we’ve seen the headlines: “Tech valuations are inflated.” “AI will crash like the dot-com era.” But the...
Junta Explores AI Transforming Financial Services
This is a great interview with Junta by Josue on AI usage in Financial Services! https://lnkd.in/gd7psQE2
9 Reasons Why You Should Consider Onsite LLM Training and Inferencing
Enterprises are increasingly moving large language models (LLMs) from cloud‑based services to on‑premises or private‑cloud environments to gain full control over data, intellectual property, and compliance. On‑site training and inference keep sensitive inputs, model weights, and outputs within the organization’s...
Bootstrapped Success Beats VC: $1M Monthly Profit
Over the past 12 months, I spoke to more than 50 top-tier VC firms about investing in my $25M ARR SaaS company. After a full year of pitches, term sheets, and big promises... I walked away from every single one and decided...
Magic First 30 Seconds Drives True Product Virality
Gamma won Product Hunt 's product of the Day, Week, and Month. Signups spiked. But then they flatlined. Despite this very hard-to-achieve trifecta, they realized they didn't actually have product-market fit. So they made a bet-the-company move: go all-in on...
Stop Looking For Sales Magicians
Jason Lemkin argues that the idea of a "sales magician" is a myth—only a handful ever exist and even they falter when market conditions change. The real breakthrough comes from hiring a first sales rep who can quickly internalize and...
Spreadsheets Still Lead FP&A Software Survey
Any surprise here? No, not really. I listed some of the top contenders below. Survey results so far for the FP&A software category. Again, spreadsheets reign supreme, but there are many great players in this space. Some of the contenders...
AI Factories Valuations Spike with Growth Rate
This week on Clouded Judgement: AI Factories - Median software multiple: 4.8x - High Growth software median: 14.8x - Mid Growth software median: 6.5x - Low Growth software median: 3.7x - 10Y: 4.1% https://lnkd.in/g_Ua83mn
Strategic Narratives Fail Without Long‑Term Commitment
why do shiny new strategic narratives get launched and then forgotten so quickly? and how can we avoid this (yet again)? I'm warming up to Anthony Pierri he's actually pretty nice when you get to know him and has a...
High‑growth Software Commands ~15× Multiples Vs
This week on Clouded Judgement: AI Factories - Median software multiple: 4.8x - High Growth software median: 14.8x - Mid Growth software median: 6.5x - Low Growth software median: 3.7x - 10Y: 4.1% Article in next post 👇 https://t.co/VtohqmpuhR
PE Should Look Beyond EBITDA to Sustain Growth
PE isn’t always about EBITDA—sometimes you need to break the paradigm to avoid starving the business. Great insights from Matt Blumberg (CEO, Markup AI) on Episode 218 of The SaaS CFO Podcast. Watch: https://t.co/o4rtC8sd0B #SaaS https://t.co/5JS8OOHdK2