197. Rav Dhaliwal, Investor and Limited Partner, Crane - CS Meets Revenue: AI, Agents, and the New Customer Success
In the episode, early‑stage VC Rav Dhaliwal discusses how AI is transforming Customer Success, merging it with account management to become more revenue‑centric. He highlights practical AI use cases—telemetry‑driven churn prediction, voice sentiment analysis, and agentic next‑best‑action—while warning against treating AI as a mere efficiency tool. Dhaliwal emphasizes that successful AI adoption requires a behavioral change program, preserving authentic human relationships, and aligning outcomes with revenue, cost, and risk metrics. His pragmatic view offers a playbook for leaders to drive AI‑enabled CS that drives growth.
...
Rob Walling and Laura Sprinkle recap MicroConf Europe 2025 in Istanbul, describing the friendly, diverse crowd and the value of off‑stage networking and excursions. They highlight standout sessions on AI, lifecycle marketing, affiliate programs, and scaling SaaS to $2M ARR,...
Ep. 179 - The Smart SaaS Funding Path No One Talks About
In this episode, Ken Lempit talks with Melanie Nabar, Vice President of Volition Capital, about growth‑equity financing as a middle‑ground alternative to traditional venture or private‑equity routes for B2B SaaS companies. Nabar explains how growth equity can provide capital for...
23 Things You Didn’t Know ChatGPT Could Do
In this 17‑minute episode, Dan Martell reveals 23 unconventional ways to leverage ChatGPT for massive time savings, productivity boosts, and full‑life automation, drawing on his experience building AI startups. He shares specific prompts, tool integrations, and workflow hacks that most...
196. Ines Lourenço, VP of Product Growth, Usercentrics. Growth = Product Distribution: How Usercentrics Hit €100M ARR with Activation-First Pods
In this episode, Inês Lourenço, VP of Product Growth at Usercentrics, explains how she scaled a 50‑person growth organization into cross‑functional pods that treat growth as product distribution, putting activation ahead of acquisition. She details the evolution from manual signal detection...
...
In this solo episode, Rob Walling tackles listener questions about SaaS growth, explaining how to respond when marketing channels stop scaling and offering strategies for promoting a product still seeking product‑market fit. He advises founders to publish early‑stage content on...
From One Email to a Global SaaS: Sam Spencer on Product-Market Fit, Team Building, and the Power of Process
Sam Spencer, CEO of Aristotle Metadata, explains how a single urgent email sparked product‑market fit and set the stage for a decade of SaaS scaling driven by process and incremental steps. He emphasizes building a scrappy prototype over perfect plans,...
195. Peter Sunna, CPO, Kognic – How We Win: Why Kognic’s CPO Ditched the Roadmap for a Strategy That Actually...
In the episode, Peter Sunna, CPO of Kognic, explains why the company abandoned traditional feature roadmaps in favor of a "How We Win" operating system that aligns product, sales, marketing, and customer success around a clear target segment and differentiation...