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AI‑Powered Agentforce Transforms IT Support via Slack

Today, with the launch of Agentforce IT Service, Salesforce is helping customers transform IT support with an agent-first, conversational IT suite that delivers instant, AI-powered resolutions directly in Slack. For decades, IT teams and employees have faced frustrating productivity drains from ticket-based IT Service Management systems: long queues, manual forms, and back-and-forth delays that slowed everyone down. Agentforce IT Service automates service requests, freeing employees and IT teams from repetitive, manual tasks. This means more time to focus on strategy and growth. Organizations like EPB, Piedmont HealthCare, UNESCO, and Ospelt Gruppe are already using Agentforce IT Service to improve margins, reduce costs, and elevate employees. As our EVP & GM of Service Cloud Kishan Chetan puts it: "Agentic IT Service combines 25 years of Salesforce customer service expertise with the power of Slack and Agentforce to deliver a modern, conversational, and agentic support solution." This is the future of enterprise AI: turning IT tickets into 24/7 resolutions, boosting productivity, reducing costs, and empowering IT teams to focus on what matters most. Congratulations Kishan Chetan, Muddu Sudhakar and team! https://lnkd.in/gUrqyWrf