Today's Enterprise Pulse
ServiceNow pivots to AI‑driven security and governance
At Knowledge 2026, ServiceNow rebranded from a workflow platform to the governance and action layer for enterprise AI agents, identities and connected assets. The company launched Autonomous Security and Risk, integrating Armis asset intelligence with Veza identity governance, and expanded its AI Control Tower with real‑time enforcement, cost tracking and NIST‑aligned risk frameworks.
Also developing:
By the numbers: Informotion acquires inReach Software's product suite
Microsoft Reduces Azure Revenue Share, Opens OpenAI to Rival Clouds
Microsoft announced an amended deal that lowers its revenue‑share from OpenAI and permits the startup to run its services on any cloud provider. The change ends the exclusive Azure‑first model, keeps a capped revenue‑share through 2030, and clears the way for Anthropic and Google to compete for enterprise customers.
IBM Launches Bob AI Platform, Promising 45% DevOps Productivity Boost
IBM announced the worldwide rollout of IBM Bob, an AI‑first development partner that automates the entire software development lifecycle. Over 80,000 IBM employees are already using the tool, reporting an average 45% productivity increase, while early adopters cite dramatic reductions...
Jitterbit Honored as Silver Stevie® Award Winner in 2026 American Business Awards®
Jitterbit won the Silver Stevie® Award for Best Use of AI in Business Transformation, highlighting its Harmony platform’s layered AI architecture. The AI‑infused suite integrates generative and agentic AI across iPaaS, API Management, EDI, and low‑code development. Jitterbit claims Harmony...
Bloomberg Terminal Launches AI Chatbot ASKB for 125,000 Users
Bloomberg is testing ASKB, a generative‑AI chatbot built on multiple language models, with roughly a third of its 375,000 Terminal users. The tool aims to let analysts ask high‑level investment questions and receive synthesized answers, cutting hours of manual data...
The Real Cost of Building Financial Crime Tools In-House
Many firms attempt to build financial‑crime risk platforms in‑house, believing they’ll save money and retain control. Arctic Intelligence’s analysis shows that RegTech solutions are industrial‑grade ecosystems built on years of regulatory insight, which internal teams cannot match. Specialized talent, built‑in...
Yaqoot by Zain KSA and Huawei Strengthen BSS and Enhance Digital Service Competitiveness
Zain KSA’s digital platform Yaqoot has partnered with Huawei to overhaul its Business Support Systems (BSS). The upgrade leverages Huawei’s AI‑ready, cloud‑native BSS suite, which already supports over 2.5 billion subscribers worldwide. The new infrastructure promises faster time‑to‑market for digital services,...
Workday Innovation Summit - Agentic AI Is Not a Point Solution. Customers Air Out Why AI Results Require Organizational Change
At the Workday Innovation Summit, the company showcased its agentic AI strategy, emphasizing the Sana platform as the unified interface for all AI agents. Adoption is already strong – 75% of Workday’s 11,500 customers use AI in core processes and...
Enterprise AI Is Missing the Business Core
Enterprises are pouring AI resources into peripheral productivity tools—calendaring, meeting summaries, and internal chatbots—while neglecting the core systems that drive revenue and costs. McKinsey finds only 39% of firms see earnings impact, underscoring the gap between broad adoption and deep...
University Hospitals Plymouth to Hold 90-Day Go-Live Event Ahead of Epic Launch
University Hospitals Plymouth (UHP) NHS Trust will run a 90‑day go‑live rehearsal beginning 28 April 2026, ahead of its full Epic electronic patient record launch on 23 July 2026. The trust is rolling out mandatory digital‑literacy training and early super‑user programs, borrowing...
Infor Index Shows AI Ambition Outpacing ERP Readiness
Infor’s Enterprise AI Adoption Impact Index reveals a stark gap between AI ambition and operational readiness, with more than half of 1,000 surveyed executives stuck in early‑stage deployments despite 80% believing they have the internal capability to scale. The study...
Syspro Betting On AI to Activate Manufacturing ERP’s Future
Syspro is repositioning its manufacturing ERP as an AI‑powered decision engine, embedding intelligent agents directly into core workflows. The AI agents validate sales orders, monitor inventory and flag supply‑demand imbalances in real time, preventing downstream disruptions. Through its AI Studio...
Single ERP May Make OneStream Redundant for Consolidation
Heavily invested in one ERP ecosystem? You might not get the full value of consolidation with OneStream. If your enterprise uses a single ERP, it can often handle CPM, consolidation, and reporting needs on its own. #ERP #OneStream #CPM https://t.co/0fd4ybwP5H
Workday Shifts to AI‑Agent Platform, Leveraging $3 B in Acquisitions
Workday announced a strategic transformation from a traditional system‑of‑record to an AI‑agent platform, underpinned by almost $3 billion in acquisitions of HiredScore, Evisort, Paradox and Sana. The move follows co‑founder Aneel Bhusri’s return as CEO and a new executive lineup aimed...
Orro Launches Exposure Management Service with AI-Powered Platform
Orro has launched a Continuous Threat Exposure Management (CTEM) service built on the Rapid7 Command platform and powered by AI. The solution aggregates data from more than 100 security tools and applies business context to shift focus from raw vulnerability...
Cozen O'Connor Issues Playbook to Cut AI Pilot Fatigue in Law Firms
Cozen O'Connor’s chief strategy and innovation officer, Andrew Woolf, unveiled a playbook that sets clear criteria for AI tool pilots, aiming to eliminate the firm’s growing ‘pilot fatigue.’ The guide stresses defined success metrics, workflow integration, and scalable roll‑outs for...
Trinidad & Tobago Launches Digital Bus Tickets and E‑Pension Grants
Trinidad and Tobago's government unveiled a digital platform that will let commuters buy bus tickets online and deliver pension grants electronically. The initiative, led by the National Payment and Innovation Company (NPICTT) and the Public Transport Service Corporation, is billed...
Google Rolls Out Gemini Enterprise, Pentagon Adopts Gemini 3.1 Pro for GenAI.mil
Google announced Gemini Enterprise, a scalable multi‑agent AI suite designed for large organizations, and the U.S. Department of Defense added its newest Gemini 3.1 Pro model to the GenAI.mil platform. The launch comes as more than 100,000 AI agents have...
Zendesk’s Lisa Munnings: From Seats to Outcomes for MSPs
Zendesk is accelerating an AI‑driven shift in its APAC and ANZ channel, moving partners from project‑based implementations to recurring, consultative services. In Australia and New Zealand the focus is on contact‑centre transformation using Zendesk‑Amazon Connect solutions that aim to displace legacy...
OpenAI Adds Sandbox Execution to Agents SDK, Boosting Enterprise AI Security
OpenAI upgraded its Agents SDK with sandbox execution, enabling AI agents to run complex, long‑running tasks inside isolated, resumable environments. The change adds strict permission scoping, full traceability and production‑grade resilience, addressing security and reliability concerns for enterprise DevOps automation.
Duetto and Meliá Hotels Launch Partnership to Boost Resort Revenue Management for 250+ Properties
Duetto has entered a strategic partnership with Meliá Hotels International to embed its Revenue & Profit Operating System across more than 250 Meliá resorts worldwide. The collaboration focuses on automating pricing, promotions and inventory for wholesale and tour‑operator channels in...
Google Cloud and NetApp Launch Fully Available Flex Unified Storage, B2BDaily Reviews Impact
Google Cloud and NetApp announced that NetApp Volumes with Flex Unified is now generally available in every Google Cloud region. B2BDaily’s review highlights how the unified file‑and‑block service could reshape enterprise data lakes, tighten governance and accelerate AI analytics.
ATOSS Posts 11% Q1 FY26 Sales Rise, Raises Full-Year Outlook on SaaS Workforce Management Demand
German SaaS specialist ATOSS posted an 11% year‑on‑year sales increase for the first quarter of fiscal year 2026 and upgraded its full‑year revenue guidance. The results underscore accelerating adoption of cloud‑based workforce‑management solutions across Europe.
GitLab and Anthropic: Governed AI for Enterprise Development
GitLab has deepened its integration with Anthropic’s Claude model, making it the default AI engine within the GitLab Duo Agent Platform. The partnership embeds Claude‑driven code generation, review, chat, and vulnerability resolution directly into GitLab’s existing software development lifecycle, preserving...
AU10TIX Partners with Camunda for KYC/KYB Workflow Orchestration
Identity‑verification specialist AU10TIX has selected Camunda’s enterprise orchestration platform to power its high‑volume KYC and KYB workflows. The integration externalizes decision logic, allowing AU10TIX to scale verification scenarios, improve transparency, and route exceptions to human agents via Camunda’s Optimize and...
SAP AI Resolves 20% of Internal Support Tickets, Driving 12% Productivity Gain
SAP announced that artificial intelligence now resolves 20% of its internal support tickets without human intervention, boosting support‑function productivity by 12%. The milestone is part of a broader push to achieve €2 bn ($2.2 bn) in efficiency gains by 2028.
Dan Ives Calls for a 15% Tech Rally While Backing Oracle with a $225 Target
Wedbush's Dan Ives warned that tech stocks remain volatile but could climb another 15% this year, while initiating coverage of Oracle with an Outperform rating and a $225 price target, implying 27.6% upside. He cited a $553 billion backlog and $50 billion...
OpenAI Embeds Engineers at Customers Bank to Cut Loan Closing Time to 7 Days
OpenAI has signed a multiyear partnership with Customers Bank, embedding its engineers to automate lending and onboarding. The bank says the effort will slash commercial loan closing times to roughly seven days and push its efficiency ratio into the low‑40s.
ServiceNow Beats Q1 Forecast, Raises AI Revenue Target to $1.5B, Stock Slides 13%
ServiceNow reported Q1 2026 subscription revenue of $3.67 billion, up 22% YoY, and raised its full‑year AI annual contract value target to at least $1.5 billion. Despite the beat, the stock dropped 13% in after‑hours trading as investors questioned the sustainability of...
Why Procurement Platforms Are Now Judged on Adoption and Workflow Execution
Procurement platforms are now evaluated on real‑world adoption and workflow execution rather than promised features. Scanmarket by Unit4 topped the Info‑Tech Strategic Sourcing Data Quadrant with an 8.2/10 composite score, beating the category average of 7.3. The solution links sourcing,...
Customized Software Solutions Help Universities Meet Institutional Goals
Higher education IT departments are consolidating disparate tools onto unified platforms such as ServiceNow and Salesforce. Universities like Notre Dame, UNLV and Western Governors University have expanded these platforms beyond their original IT service‑management role to cover HR, security, compliance, and...
World ID Makes Case for Enterprise-Scale Authentication, but some Aren’t Buying It
World ID, the iris‑scanning identity platform co‑founded by OpenAI CEO Sam Altman, announced new enterprise‑grade features and partnerships with Zoom, DocuSign, Shopify, Okta, Tinder and VanEck. The upgrade adds multi‑key support, account‑based architecture, key rotation, recovery and session management to...
The Reinvention of Workday: From System of Record to Platform of Agents
Workday, the long‑standing enterprise finance and HR software leader, announced a strategic shift from a traditional system‑of‑record to a generative‑AI‑driven platform of agents. The plan leans heavily on roughly $3 billion spent acquiring AI specialists such as HiredScore, Evisort, Paradox and...
Control Beats Feature Count When Scaling Agents
"But if your next five years look like 'we're going to deploy hundreds of agents across our business,' the vendor that gives you architectural control matters more than the vendor with the most services." https://t.co/5JuwZWUDeH
Thales First to Deploy SAP Cloud ERP on S3NS Sovereign Cloud in France
Thales has become the first enterprise to run SAP Cloud ERP Private on S3NS’s PREMI3NS sovereign cloud platform in France. The joint Thales‑Google Cloud venture aligns with the SecNumCloud 3.2 certification, ensuring data residency, encryption and French jurisdictional control. SAP...
Rewrite Over Maintenance Saves Insurers Millions
the maintenance era is ending. the rewrite era is starting. an insurer we worked with replaced an $8M/year legacy vendor with a purpose-built system. $21M saved over four years. if we can hep, please ping us sales@8090.ai
ShinyHunters Leaks Data of Udemy, Zara, 7-Eleven in Salesforce Linked Breach
The ShinyHunters hacker group posted dark‑web listings that claim to expose data from Udemy, Zara and 7‑Eleven, all allegedly harvested from Salesforce‑linked environments. Udemy’s dump is said to total 2.3 GB and over 1.4 million records, 7‑Eleven’s 12.8 GB contains more than 600,000...
AT&T Launches $90 Bundle to Curb Churn; ESET Adds eCrime Reports
AT&T rolled out a $90 OneConnect bundled plan that combines wireless and fiber internet to slow postpaid churn, and cybersecurity firm ESET launched eCrime Reports to give security teams curated threat intelligence. Both moves reflect a tactical shift toward integrated...
Freshfields Signs Multi‑Year Deal to Deploy Anthropic’s Claude AI Across 33 Offices
Freshfields Baku has entered a multi‑year agreement with Anthropic to embed Claude generative‑AI across its global network of 33 offices and 5,700 employees. The partnership includes co‑development of agentic legal workflows and early access to future Anthropic models, marking a...
SymphonyAI Agents Cut Sanctions Workload by 90%
SymphonyAI’s Risk Intelligence (SRI) platform deployed AI‑driven agents for a major U.S. bank, cutting manual sanctions‑screening effort by 90% and slashing alert review time tenfold in a proof‑of‑concept. The agents reduced false positives by 99% and achieved over 98% agreement...
Powerful OneStream Demands Steep Learning Curve
OneStream's power comes with a steep learning curve. It's not as simple as other tools, but its extensive capabilities handle complex needs. The complexity is a direct result of its robust functionality. #FinanceTech #OneStream https://t.co/9BHcqrA0N7
Introducing Expense Agent in Dynamics 365 Business Central
Microsoft announced Expense Agent, an AI‑powered expense management tool for Dynamics 365 Business Central. The agent automatically extracts data from receipts, categorizes spend, and builds expense reports, allowing employees to review and submit with minimal effort. It is designed for...
Turning Customer Experience Into a Growth Engine
Microsoft announced a suite of new agentic AI capabilities across Dynamics 365 and Microsoft Copilot Studio, including real‑time voice agents and specialized AI assistants for contact centers, sales, and customer insights. The voice agents extend traditional IVR with generative AI,...
Otto Secures $500K to Launch AI-Powered Chief of Staff for Sales
Otto, the voice‑first CRM startup founded by Omkar Pandharkame, closed a $500,000 seed round led by Backfuture VC, Quadri Ventures, BAG Collective and OneSixOne Ventures after winning SaaStock USA 2026’s Global Pitch Competition. The capital will fund its AI‑driven “self‑driving”...
HrFlow.ai Raises $7M Pre‑Series A to Build AI Infrastructure for Global Labor Market
HrFlow.ai closed a $7 million pre‑Series A round led by 115K and EmergingTech Ventures, bringing its total funding to $10 million. The capital will fund a global rollout of its AI‑driven hiring platform and the launch of a next‑generation product suite. The...
A Guide to Intune Suite Licensing for Endpoint Management
Microsoft has refreshed its Intune licensing structure for 2026, outlining three tiers—Plan 1, Plan 2, and the Intune Suite add‑on. Core Intune capabilities remain in Plan 1, while Plan 2 introduces firmware‑over‑the‑air updates, specialty device management, and a micro‑VPN tunnel. The Intune Suite bundles...
Industry Shipping Complexity Increases the Need for Integrated Shipping in Business Central
Manufacturers and distributors face rising cost pressure and logistics complexity, prompting a need for tighter shipping integration. Insight Works' Dynamic Ship app embeds carrier selection, real‑time rate shopping, label generation, and tracking within Microsoft Dynamics 365 Business Central. The solution supports...
McKinsey Forecasts Agentic AI Could Power Two‑thirds of Marketing Tasks and Lift Revenue 10‑30%
McKinsey's new research projects that agentic AI could automate roughly 60% of marketing work, delivering 10‑30% revenue uplift for early adopters. The firm argues the shift will require unified data, API‑first platforms and a re‑imagined human‑agent workflow.
JLL Adopts SwiftConnect’s Connected Access Network for Mobile Office Entry
Global real‑estate services firm JLL has selected SwiftConnect’s Connected Access Network to provide mobile NFC access across its corporate offices and managed properties. The rollout, which began with a pilot at its 20 Water Street London headquarters, will expand to...
Indian Banks Boost Digital Defence as AI‑driven Cyber Threat Looms
Finance Minister Nirmala Sitharaman said the Indian government is working with banks and cyber agencies after Anthropic’s Claude Mythos AI model was flagged as a major cyber risk. The warning has spurred major Indian banks to upgrade digital‑defence systems, signaling...
EPG & Locus Robotics Announce Strategic Partnership
Ehrhardt Partner Group (EPG) has forged a strategic partnership with Locus Robotics, fully integrating Locus’s autonomous mobile robot (AMR) fulfillment solution into EPG’s ONE warehouse management system (WMS). The combined offering is now demonstrated at EPG’s Logistics Solution Center in...