Today's Enterprise Pulse
ServiceNow pivots to AI‑driven security and governance
At Knowledge 2026, ServiceNow rebranded from a workflow platform to the governance and action layer for enterprise AI agents, identities and connected assets. It launched Autonomous Security and Risk, merging Armis asset intelligence with Veza identity governance, and expanded its AI Control Tower with real‑time enforcement, cost tracking and NIST‑aligned risk frameworks.
Also developing:
By the numbers: Fortress expands IP portfolio with acquisition of IPValue
Backup Under Attack
Ransomware groups are now targeting backup repositories, forcing organizations to reassess their data‑protection strategies. Many firms rely on immutable storage, but the protection often depends on policy settings that can be overridden by privileged users. Andy French of Object First explains the difference between policy‑based and design‑level immutability and outlines what truly ransomware‑proof backup should look like. The upcoming webinar on 28 April 2026 will guide IT leaders on building a resilient recovery posture.
Aokah Unveils AI Platform Explorer and Builder to Accelerate GCC Strategy and Execution
Aokah announced on April 24, 2026 the general availability of Explorer and Builder, an AI‑driven platform designed to speed GCC decision‑making and tighten execution. The tools target the 72% of Global Capability Center projects that face delays or overruns, and...
Merck Inks $1 B Multi‑year AI Pact with Google Cloud
Merck has sealed a multi‑year, up‑to‑$1 billion partnership with Google Cloud to embed its Gemini Enterprise AI suite across the drugmaker’s research, manufacturing, commercial and corporate functions. The deal will touch roughly 75,000 Merck employees and aims to turn the company...
Made-in-China.com, Uzbekistan Launch Green Silk Road to Boost Manufacturing
Made-in-China.com partnered with the Uzbekistan Business Diplomacy Association to launch the "Green Commitment • Across the Silk Road" initiative in Tashkent. The program, unveiled on Earth Day, aims to expand certified green products and streamline low‑carbon trade for Central Asian...
Ohpen Deploys Cloud‑Native Mortgage Origination Portal for Dudley Building Society
Ohpen has launched a cloud‑native mortgage‑origination and intermediary portal for Dudley Building Society, aiming to speed up broker workflows and cut manual processing. The platform is now live for select brokers and will roll out to all distributors by year‑end,...
Otto Secures $500K After Winning SaaStock USA Pitch, Aims to Build First AI Chief of Staff for Sales
Otto, a voice‑first CRM startup, captured the top prize at SaaStock USA’s 2026 Global Pitch Competition, securing $500,000 in funding. The capital will be used to create the world’s first AI Chief of Staff designed to automate sales planning and...
Calico IIM Acquires UK ECM Pioneer FileStream in Cross‑Border Deal
European private‑equity group Calico IIM announced the acquisition of UK‑based enterprise content management provider FileStream. The deal marks Calico IIM's first entry into the UK market and signals growing private‑equity appetite for mature software infrastructure assets.
Deloitte Unveils Google Cloud Agentic Transformation Practice to Scale Gemini Enterprise AI
Deloitte announced a dedicated Google Cloud Agentic Transformation practice at Cloud Next 2026 in Las Vegas, aiming to accelerate enterprise AI adoption with over 1,000 pre‑built agents and expanding Gemini Enterprise access from 25,000 to 100,000 professionals. The move deepens...
Loop Secures $95M Series C to Accelerate AI‑Driven Supply‑Chain Platform
Loop announced a $95 million Series C round led by Valor Equity Partners and the Valor Atreides AI Fund, with participation from 8VC, Founders Fund, Index Ventures, J.P. Morgan Growth Equity Partners, and Tao Capital Partners. The capital will fund team...
HubSpot Rolls Out 15 March 2026 Updates, Tightening Automation and Data Control
HubSpot announced 15 platform updates for March 2026, targeting automation flexibility, data integrity and a new sales workspace. The changes affect over 40,000 marketing professionals and include TikTok ad management, staggered email sends and expanded ticket‑automation capabilities.
Zapier Launches Enterprise AI Governance Suite, Expanding Control Across Workflows
Zapier announced a suite of AI governance controls for its enterprise customers, adding policy enforcement across no‑code workflows, AI agents, and SDK‑built apps. The rollout, driven by a survey showing 93% of AI projects stall on governance, aims to embed...
CrowdStrike Launches Project QuiltWorks AI Security Coalition with Accenture, EY, IBM and Others
CrowdStrike announced Project QuiltWorks, a coalition with Accenture, EY, IBM Cybersecurity Services, Kroll and OpenAI to help enterprises detect and remediate AI‑generated software vulnerabilities. The initiative adds a Frontier AI Readiness service and leverages CrowdStrike’s 10,000‑plus certified partner network, signaling...
Salesforce Data Quality: How to Audit Your Org Before AI and Automation
Companies racing to embed AI face a hidden barrier: poor Salesforce data quality. Forrester reports over 25% of data teams lose more than $5 million annually, while Gartner cites average $12.9 million losses, and 60% of AI projects will be abandoned by...
Salesforce Unveils AI‑Agent Roadmap at Jakarta Event, Highlights Skill Gap in Indonesia
Salesforce showcased its AI‑agent roadmap at the Agentforce World Tour in Jakarta, citing a YouGov survey of 1,002 Indonesian knowledge workers that only 33% of firms provide AI training. The findings underscore a widening skill gap that could fuel Shadow...
Cisco Says Real-Time AI Defense Is Critical as Threats Accelerate
Cisco president and chief product officer Jeetu Patel announced that AI‑enabled attacks are compressing vulnerability‑to‑exploit cycles to minutes, forcing enterprises to move to real‑time, autonomous security. He cited early access to Anthropic and OpenAI models as a timing advantage for...
HR Leaders Push Faster Adoption of AI‑Powered Compliance Tools at SAP HR Connect
HR executives, business leaders and technology experts gathered at SAP HR Connect in Johannesburg to call for accelerated adoption of AI‑enabled compliance solutions. They warned that manual HR processes are unsustainable amid tightening labour regulations and cited a PwC study...
Metropolitan Police Probes AI Tool After Misconduct Flags Hundreds of Officers
The Metropolitan Police has opened investigations into more than 600 officers after an AI system flagged alleged misconduct, leading to three arrests and dozens of disciplinary notices. The move highlights growing reliance on algorithmic oversight within government agencies and raises...
Enterprise Software’s $250 Billion Failure: Why Familiarity Wins and What Could Replace It
A recent essay argues that enterprise knowledge‑management systems have squandered roughly $250 billion over 60 years, blaming a bias toward familiar vendors. At the same time, Procter & Gamble reported a 6% rise in European enterprise market sales, highlighting the gap...
Commvault Expands Cloud Resilience and Clumio Backup to Google Cloud
Commvault announced that its full Cloud platform is now available on Google Cloud Marketplace and that its Clumio backup service will support Google Cloud Storage. The moves give CIOs a unified, ransomware‑protected solution for AI and analytics workloads across multi‑cloud...
Cox Automotive Acquires Fullpath in $100M‑Plus AI Deal to Bolster Dealer Platform
Cox Automotive announced the acquisition of Jerusalem‑based Fullpath, an AI‑powered dealership data platform, in a deal estimated at over $100 million. The move deepens Cox’s AI capabilities for its connected retail suite, targeting the $2 trillion U.S. automotive market.
Salesforce Unveils Headless 360, a No‑Login AI‑Agent Platform for Enterprise Sales
Salesforce introduced Headless 360, a platform that exposes its entire CRM stack as APIs, MCP tools and CLI commands, allowing AI agents to operate without a browser login. The overhaul, built over two and a half years, adds more than...
SUSE Launches Model Context Protocol Ecosystem to Power AI‑Driven Infrastructure Ops
SUSE announced that its Model Context Protocol (MCP) is now generally available across Rancher Prime, Multi‑Linux Manager, SUSE Linux and SUSE AI, backed by a partner ecosystem that includes AWS, Fsas Technologies, n8n, Revenium and Stacklok. The move gives enterprises...
VA’s $10 Billion Cerner EHR Rollout Stalls, Exposing Enterprise Migration Risks
Eight years after a $10 billion no‑bid contract was awarded, the Veterans Affairs department has installed Oracle‑Cerner’s electronic health‑record system at just 10 of its 1,400 hospitals. The stalled rollout has triggered patient‑safety alerts, a wave of clinician resignations, and bipartisan...
USCIS Names Andrew Vanjani as CIO to Accelerate Tech Modernization
U.S. Citizenship and Immigration Services swore in Andrew Vanjani as its new chief information officer, ending a year‑long vacancy. Vanjani will steer a technology overhaul focused on cybersecurity, fraud detection and modernizing the agency’s core processing systems. The move signals...
SAP and Google Cloud Team Up on AI‑Powered Marketing Suite for Enterprises
SAP SE and Google Cloud announced a strategic partnership that embeds SAP’s Engagement Cloud, CX, Joule and Gemini Enterprise with Google’s data platform. The joint solution lets AI agents orchestrate end‑to‑end campaigns, aiming to cut time‑to‑market and lift ROI for...
OneStream Beats Generic ERPs for Finance Professionals
Designed for finance and accounting pros, OneStream offers specialized capabilities unlike ERPs built for manufacturing. High customer satisfaction from Gartner reviews proves its value. #FinanceTech #Accounting https://t.co/9rVyncDKyB
Engageware Launches End‑to‑End AI Voice Agents for Phone Sales and Appointment Booking
Engageware announced that its new AI Voice Agents are now generally available in the United States, enabling fully automated phone interactions and real‑time appointment scheduling. The rollout targets regulated‑industry sales teams seeking to move beyond traditional IVR trees and reduce...
Benevity’s SPLC‑Based Filter Draws Enterprise Backlash Over Conservative Nonprofits
Benevity, the employee‑giving platform used by nearly 1,000 enterprises, is under fire after it was revealed that many of its clients rely on a Southern Poverty Law Center (SPLC) hate‑list filter to block conservative nonprofits. Critics say the practice exposes...
Google to Invest Up to $40 Billion in Anthropic, Accelerating AI for DevOps
Google, through Alphabet, announced a staged investment that could total $40 billion in AI startup Anthropic, beginning with $10 billion and valuing the company at roughly $350 billion. The funding is tied to performance milestones and is aimed at fast‑tracking Anthropic’s next‑gen models...
Palantir’s $130 Million IRS Contract Powers Massive Financial‑Crime Data Mining
Palantir’s Lead and Case Analytics platform, paid over $130 million by the IRS since 2018, is being used to aggregate and analyze millions of records for financial‑crime investigations. The contract, spanning both Gotham and Foundry applications, gives the agency a single...
What an ID Governance Consultant Wishes You Knew About Entra
In this episode of Intro Chat, identity‑governance consultant Sandra Saluti walks listeners through the fundamentals and pitfalls of Microsoft Entra ID governance. She explains how identity governance automates user lifecycle processes, ensures the right access at the right time, and...
Alaska Airlines and Hawaiian Airlines Transition to Shared Passenger Service System for More Seamless CX
Alaska Airlines and Hawaiian Airlines have completed a migration to a shared Sabre passenger service system, consolidating bookings, mobile apps, loyalty programs, and airport check‑in under one platform. The unified system lets travelers manage trips across both carriers through a...
Weigh Odoo's Strengths and Weaknesses Before Choosing
Odoo is a rapidly growing ERP with a bright future and significant backing. But like any system, it has its drawbacks. Is Odoo the right choice for your business? Let's explore the pros and cons objectively. #Odoo #ERP #BusinessSoftware https://t.co/goihJKHD0E
Freshfields Signs Multi-Year AI Co‑innovation Deal with Anthropic to Embed Generative AI Across Firm
Freshfields Bruckhaus Deringer has entered a multi‑year co‑innovation agreement with AI startup Anthropic to embed generative AI tools across the firm. The partnership aims to transform legal service delivery and marks a decisive step toward firm‑wide AI adoption.
FCC Expands Router Ban to Portable Hotspots, Leaves Enterprise Gear Exempt
The Federal Communications Commission has broadened its ban on new foreign‑made Wi‑Fi routers to include portable and mobile hotspot devices for residential use. Enterprise‑grade networking gear, including industrial, military and large‑business equipment, remains exempt, a move that could shift how...
Building a Center of Excellence for Ansible
As Ansible adoption accelerates, enterprises face fragmented automation efforts that hinder scale. Establishing a Center of Excellence (CoE) provides a governance hub that defines standards, curates reusable content, and coordinates cross‑team initiatives. The CoE’s core team—product owners, automation architects, engineers,...
13 Hidden Costs of Password-Based Authentication (With Real ROI Math)
Passwords impose hidden, multi‑million‑dollar costs that span IT support, security breaches, compliance fines and lost revenue. A single reset averages $70, while credential‑based breaches cost $4.9 M on average and SMS OTP delivery can exceed $100 K annually. The article shows that...
Lowe’s Expands AI Partnership with Relex to Unify Inventory Planning
Lowe’s announced an expansion of its partnership with Relex Solutions, adding AI‑powered forecasting, replenishment and allocation to a single platform. The retailer aims to boost in‑stock levels and productivity for DIY and professional customers, with full implementation expected by early...
McDonald’s U.S. CIO Departs After 10 Months; VP of Restaurant Tech Engineering Named Successor
McDonald’s said CIO Valerie Ashbaugh will leave the role after roughly ten months, with Mustafa Husain, former VP of restaurant technology engineering, slated to take over on May 1. The change comes as the fast‑food giant accelerates its multi‑year IT modernization...
OroCommerce Teams with Blue Yonder to Launch Unified B2B Commerce‑Fulfillment Platform
OroCommerce announced a partnership with Blue Yonder to integrate its B2B commerce platform with Blue Yonder’s AI‑powered fulfillment suite. The collaboration aims to give enterprise sellers a single, data‑driven system for order management, inventory optimization and delivery, though specific financial...
Cyera to Acquire AI Data Startup Ryft in Deal Valued Up to $130 Million
Cyera, a data‑security company, announced the acquisition of Ryft, a two‑year‑old AI data startup, in a transaction valued at up to $130 million. The deal highlights the accelerating convergence of artificial‑intelligence capabilities with cybersecurity solutions.
Google Rolls Out Gemini Enterprise Agent Platform and 8th‑Gen TPUs, Backed by Up to $185 B AI Spend
Google announced the Gemini Enterprise Agent Platform at Cloud Next, pairing it with eighth‑generation TPU chips and a $175‑$185 billion AI capex plan for 2026. The suite targets autonomous workflow automation and security, promising faster threat detection and tighter governance for...
Infor Rolls Out AI Orchestration Suite to Accelerate Enterprise AI Scaling
Infor announced the launch of its Agentic Orchestrator and an expanded Velocity Suite, tools designed to speed AI deployment across large organizations. Backed by research showing half of enterprises are still in pilot phases, the suite promises measurable gains such...
Indirect Prompt‑Injection Attacks Emerge as Top Threat to Enterprise LLMs
Security researchers have flagged indirect prompt‑injection attacks as the leading vulnerability for large language models (LLMs). The rise of enterprise AI tools such as Zeta Global’s Athena, built on OpenAI technology, amplifies the urgency for robust mitigation strategies.
Osaic Adds Scribe AI to Craft Step-by-Step Guides for Advisors
Osaic, the platform serving more than 10,000 financial advisors, has integrated Scribe, an AI‑driven workflow‑documentation tool. Scribe automatically records screen actions and converts them into step‑by‑step guides, promising documentation up to 12× faster and information retrieval 63% quicker. The partnership...
How France’s Tech Dependency Plan Could Influence ERP Decisions
France has launched a government‑wide program requiring ministries to map all technology dependencies on non‑European vendors, covering infrastructure, AI, databases and core systems. The Interministerial Directorate for Digital Affairs is spearheading the effort, with the Direction interministérielle du numérique (DINUM)...
SAP Flop Costs Lamb Weston $135M, Erodes Trust
A failed SAP implementation cost Lamb Weston $135M in lost sales, reduced net income by $72M, and dropped their stock price 20%. Customers lost trust due to unreliable supply. A costly lesson in project management. #SAPFailure #BusinessLessons https://t.co/QNMRcdyOOB
SAP Sapphire 2026 Emphasizes AI Accuracy, Knowledge Integration
.@LDignan got the @SAP Sapphire 2026 themes from the earnings call: AI agent accuracy, embedded domain knowledge and processes. And some internal AI adoption figures. https://t.co/SoPTdM5oqB https://t.co/aAdaHyKKNi
The SaaS Mess: How Enterprises Lost Control Of Their Software
Composable ERP was hailed as a modular, LEGO‑like strategy, but five years later it has left enterprises tangled in fragmented SaaS applications and siloed data. The resulting complexity drives higher licensing and maintenance costs while increasing downtime risk. Gartner’s vision...
MoonPay Leads $76 M Investment in Korean Fintech Finger to Launch Won Stablecoin for Enterprises
MoonPay, Sungho Electronics and Pantos Holdings are jointly investing roughly $76 million in Korean fintech Finger to build a Korean‑won stablecoin infrastructure for enterprise payments. The deal makes Seoryong Electronics the largest shareholder and links MoonPay’s stablecoin platform with Finger’s ERP...