
Marriott Bonvoy is rolling out an Escapes promotion that gives members a 20% discount on standard room rates and non‑members a 15% discount. The savings apply Thursday through Sunday on select hotels worldwide, but rooms are limited and must be booked at least 48 hours in advance in North America (shorter windows in other regions). The offer excludes premium brands such as St. Regis, The Ritz‑Carlton and certain Asia‑Pacific collections. Compared with the prior 25% weekly discount, the new deal runs every other week, urging travelers to act quickly.

Lodging Econometrics reports that Europe’s hotel construction pipeline now comprises 1,717 projects, delivering roughly 252,600 rooms, with 754 sites already under construction. Upscale properties dominate the pipeline, accounting for 21% of projects, while upper‑midscale follows closely. The United Kingdom leads...

New research from ReFED and Datassential shows that offering customizable portion sizes can slash food waste and boost restaurant profits. The study estimates a reduction of 2.35 million tons of waste annually and $547 million in cost savings for the foodservice industry....
In this episode, Peter Greenberg reviews Cirium's analytics on summer 2026 travel, revealing a sharp decline in advance bookings for trans‑Atlantic flights—up to a 36% drop on routes like Frankfurt‑U.S. and 26% from Barcelona to the U.S. The reduced demand...

Adrian Swinscoe proposes a radical thought experiment: every employee, including senior leaders, should periodically serve customers directly. The idea stems from OneReach research highlighting employee experience and walking in the customer’s shoes as top service improvements. Real‑world examples, such as...

The weekly roundup spotlights five must‑read CX pieces, each illustrating how customer experience is evolving from a nicety to a profit engine. Claire Cunningham argues CX must generate revenue, while Sean Albertson warns that listening programs often stop at data...

Restaurant managers view scheduling as a constant, high‑pressure burden rather than a routine task. Traditional scheduling platforms assume desk‑bound, uninterrupted work, forcing managers to juggle complex dashboards while the floor is active. This mismatch creates mental overload, delayed adjustments, and...

Cassie Davison, veteran restaurateur and founder of Kith & Kin, released *Stand Out Hospitality*, a guide built on her 30‑year industry experience. The book introduces the Five Pillars framework—Set High Standards, Stand Out, Define Your Identity, Build Belonging, and Tell...

The Good Tourism blog gathers senior voices from travel, academia, NGOs and airlines to illustrate how artificial intelligence is reshaping the sector. AI‑enabled tools are turning bespoke climate‑action planning into scalable digital services, while entrepreneurs use large language models to...

Travelers are spending an average of $5,617 on spring break, a 10% increase from last year, as demand spikes from early March through mid‑April. Major destinations such as Punta Cana, Orlando, and Las Vegas are already overbooked, pushing prices higher....

Restaurant owners often face razor‑thin margins despite high sales, a dilemma the article calls the margin‑growth trap. It argues that true menu engineering starts with precise cost of goods calculations, contribution margin analysis, and a modified break‑even model that factors...

Place branding is moving from a single, top‑down narrative to what Sara Seif Ibrahim calls Cultural Interoperability, where a destination’s identity engages with the diverse cultural lenses visitors bring. Social‑first platforms like TikTok and Instagram Reels now co‑author the story,...