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Sun PhuQuoc Airways, a Vietnam‑based carrier owned by Sun Group, announced an order for up to 40 Boeing 787‑9 Dreamliners, the largest widebody purchase in the country’s history. The aircraft will form the core of the airline’s long‑range fleet, linking its Phu Quoc hub with major Asian, European and North American destinations. Boeing highlighted the 787‑9’s fuel efficiency and passenger comfort as key enablers for new nonstop routes. The deal underscores Vietnam’s rapid aviation growth and Sun Group’s resort‑aviation strategy.
The Punk CX podcast captured insights from Medallia’s Experience event, where Sid Banerjee, Mike Murchison and Paloma Paraja discussed a turning point for customer experience. They emphasized moving beyond survey‑based metrics toward AI‑driven financial outcomes such as retention, loyalty and...
W Amsterdam’s operator, Sircle Collection, has failed to pay rent for nearly three years, accruing €23.4 million in arrears. The hotel’s annual lease is about €10 million, and the landlord, German investor Deka, has filed for eviction with a court ruling expected...
Delta Air Lines Flight 2557 from Houston to Atlanta reported a passenger attempting to breach the cockpit shortly after take‑off, prompting the captain to alert air‑traffic control. The Boeing 717 returned to Houston, where the individual was restrained and handed over...
At Hotel Analyst’s HIDE event, industry leaders debated whether branded residences should be anchored to hotels or function as standalone assets. Speakers from Marriott and Hilton emphasized that co‑location still offers the strongest financing and brand‑equity benefits, especially in emerging...
Japan’s transport ministry will ban the use and charging of power banks on all domestic and international flights operating to, from, or within Japan starting April 2026. Passengers may still bring up to two power banks, each capped at 160...
JetBlue announced a new twice‑daily nonstop service between Houston’s George Bush Intercontinental Airport (IAH) and New York’s John F. Kennedy International Airport (JFK) launching on May 21. The route restores a key connection for JetBlue, complementing its existing daily IAH‑Boston flight. Tickets are...
To mark its 80th year of continuous operation, Ethiopian Airlines is offering a 20% discount on international economy and business class tickets. The promotion applies to travel between March 24 and May 31, 2026, provided bookings are made by February 28, 2026, and excludes fare...
Porter Airlines announced three network additions: year‑round service between Toronto Pearson and Austin, a shift of its Toronto‑Chicago flights from Midway to O’Hare, and a seasonal Ottawa‑Deer Lake route. The Austin‑Toronto flights begin May 21, the Chicago airport change takes effect...
United Airlines’ Newark‑based Boeing 737 was grounded on Feb. 17 after a single bullet was found in an overhead bin, prompting investigators to declare the aircraft a crime scene. The flight, UA‑1511 to Miami, was delayed nearly three hours while security...
Chase has rolled out a new Chase Offer for Sapphire, Freedom, Ink and J.P. Morgan Reserve cardholders that grants a $100 statement credit when a single transaction of $600 or more is booked through Chase Travel. The promotion must be activated...
Luxury hotels abandoned outbound email acquisition after the spam‑filled era of the late 1990s, leaving a vacuum that online travel agencies (OTAs) swiftly filled. OTAs invested billions in search visibility and data-driven targeting, becoming the default discovery engine and extracting...
In this episode, Peter Greenberg breaks down the economics of cruise ship drink packages, comparing the cost of unlimited alcohol, soft‑drink, juice, and even bottled‑water options against buying drinks individually. He highlights that roughly half of passengers purchase these packages...
Chef Mawa McQueen launched Crepe Therapy Café in Boulder with a novel "Connector" position, aimed at turning the eatery into a true third space. The role, filled by former finance professional Steve Laser, focuses on fostering genuine connections among guests,...
The Association of Flight Attendants representing over 30,000 United Airlines crew members says a contract could be finalized in March, after years of contentious bargaining. United has proposed a compensation package that would make its cabin crew the highest‑paid in...
Hotels across Asia are reimagining Champagne as an experiential luxury, turning the drink into daily rituals, theatrical performances, and wellness amenities. At The St. Regis Bangkok, a 6 p.m. sabrage ceremony anchors the evening transition, while Centara Grand’s sky‑terrace serves chilled...
An interactive list released in February 2026 shows that nine multinational lodging companies now operate 259 distinct hotel and resort brands, up from 213 in 2023. The list details each brand’s loyalty program affiliation and a brief description, highlighting the rapid...
The Coffee Break episode compares American Express’s Fine Hotels + Resorts® with Chase Travel’s The Edit, using Greg’s back‑to‑back stays at Pendry Chicago as a case study. While both programs promise similar luxury perks, the host highlights nuanced differences in...
Spirit Airlines is marking two decades of service at Hartsfield‑Jackson Atlanta International Airport with a 20% discount on base fares for flights departing on Tuesdays and Wednesdays. Travelers must use promo code “20PCT” and book by February 18 to travel between...
ANA’s Flight NH-223 from Tokyo to Frankfurt was forced to turn back after six hours when a Boeing 787-9 reported low oil pressure in one engine while cruising over the Arctic. The aircraft returned to Tokyo, resulting in a 14-hour...
Marriott Bonvoy® Week has returned to Starbucks, running February 16‑22. Members who link their Marriott Bonvoy and Starbucks accounts can earn up to 100 Marriott points for three qualifying purchases. The earnings cap is a steep drop from earlier promos...
American Express is preparing to re‑launch enhanced welcome offers on its Hilton Honors credit cards. The basic Hilton Honors card will grant a free night reward plus 70,000 bonus points after $2,000 spend, while the Hilton Honors Surpass card will...
HSBC’s Premier Elite card carries a $495 annual fee and offers a 60,000‑point sign‑up bonus after $4,000 of spending in the first three months. Cardholders earn 5× points on all travel, 2× on dining and 1× on other purchases, plus...
Project Expedition has launched a cruise‑shore excursion search tool that tailors independent tours to ship itineraries, offering back‑to‑ship guarantees and cruise‑friendly refund policies. Traditional cruise‑line excursions are often expensive, overcrowded, and rigid, prompting travelers to seek private alternatives. The new...
Allegiant Air announced Flight #925 — Destination Dollywood, a themed service linking Orlando Sanford International Airport (SFB) to Knoxville’s McGhee Tyson Airport (TYS) on November 6. The partnership with Dollywood Parks & Resorts adds onboard trivia, music, themed food, giveaways and exclusive merchandise....
Specialist regional aircraft lessor TrueNoord has delivered two ATR 42-600 turboprops to U.S. public‑charter carrier JSX, with the first arriving in November and the second in January. Both aircraft are now operating in JSX’s premium hop‑on service. The deal expands...
Lufthansa Group and Air India signed a memorandum of understanding to deepen cooperation across routes, IT, loyalty programs and customer experience. The agreement expands their relationship from a simple codeshare to a broader interline framework covering all subsidiaries, including Austrian,...
Pilots from major unions are being urged to refuse LAHSO clearances at Chicago O’Hare, a time‑saving runway technique that has raised safety concerns. ORD already struggles with on‑time performance, hovering around a 65% departure punctuality rate, making any operational slowdown...
![Hyatt Chairman Tom Pritzker Resigns Over Epstein Emails—Helped Arrange Trip to Find Him a New Girlfriend [Roundup]](/cdn-cgi/image/width=1200,quality=75,format=auto,fit=cover/https://is1-ssl.mzstatic.com/image/thumb/Podcasts125/v4/32/d3/c1/32d3c1dc-d795-a751-8dea-c94459528a17/mza_14997306024831034905.jpg/600x600bb.jpg)
The episode covers the fallout from Hyatt Chairman Tom Pritzker’s resignation after a 2018 email chain revealing he helped Jeffrey Epstein’s girlfriend arrange a Southeast Asian trip to find a new girlfriend, prompting the hotel’s president to assume the chairmanship....
JetBlue announced a 48‑hour flash promotion, offering double TrueBlue Tiles for bookings made on February 17‑18 for travel between February 24 and March 18. The offer applies to qualifying nonstop one‑way flights costing at least $100 and excludes Blue Basic...
United Airlines has signed a deal with GE Aerospace to purchase 300 additional GEnx engines and associated spares for its Boeing 787 Dreamliner fleet. The order, which does not disclose price, will increase United’s fleet of GEnx‑powered aircraft to over...
The article advises hoteliers to begin AI adoption by focusing on AI‑driven performance analysis of paid search, hotel metasearch and Google hotel ads, where measurable demand already exists. AI can process large campaign datasets to pinpoint high‑converting markets, eliminate wasteful...
Excel remains a default tool in hotels, but its apparent zero‑cost facade hides substantial operational expenses. Hotels can spend up to 125 hours each month cleaning, formatting, and moving data, turning revenue managers into data clerks. This manual burden erodes...
Restaurant group FB Society partnered with 1Huddle to embed AI into its training program, accelerating content creation and onboarding across multiple concepts. By using AI to generate drafts of games, guides, and workshops, material is now 60‑70% complete, allowing rapid...
IHG announced a co‑branded Visa debit card with fintech firm Revolut, targeting UK consumers and slated for launch in late 2026. The new product replaces the IHG‑Creation credit card that was discontinued in 2023, and will be issued under the...
Hotel AKA Brickell will be rebranded as Brickell Arch, joining Marriott’s Luxury Collection on March 4. The property, owned by Electra America Hospitality Group, completed a £16 million renovation and will shift day‑to‑day operations to HEI Hotels & Resorts. With 201...
The article makes the case that cultural stewardship, paired with sustainability, offers hotels a powerful growth engine. By embedding AI‑driven energy management and water‑saving tech, properties cut operating costs while leveraging heritage‑focused programming to differentiate their brand. Authentic local experiences—art...
Vinod Muthukrishnan, Cisco’s VP of Webex Customer Experience, explains how AI is evolving from a simple tool to a collaborative teammate that handles routine tasks and enriches human interactions. By leveraging AI-driven analytics, brands can anticipate issues, personalize engagements, and...
Spirit Airlines is preparing to launch its Free Spirit Debit Mastercard, a new debit‑card offering that promises a modest welcome bonus and a suite of loyalty perks. The card carries a $6.99 monthly fee and awards 200 Free Spirit points...
American Airlines dispatched Flight 137 from London to Los Angeles on February 14 despite non‑functional galley lights, forcing flight attendants to improvise with flashlights to serve meals. The airline invoked Minimum Equipment List (MEL) procedures, prioritizing on‑time departure over immediate maintenance. Crew...
Emirates is offering double Skywards miles to passengers flying the new Airbus A350 on route EK70 between London Gatwick and Dubai. The promotion runs for journeys completed between 17 February and 18 March 2026, but travelers must book by 28 February 2026. It applies to any...
Frontier Airlines has reinstated two nonstop routes from its Florida hubs, launching Miami → Chicago O’Hare with three weekly flights and Orlando → Pensacola with two weekly flights. The services, previously suspended in 2022, resume ahead of the spring‑break travel rush. Frontier’s vice president...
KLM has stopped providing a timeline for fully restoring its Dubai and Tel Aviv services, continuing to operate only a reduced schedule that favors morning flights while cancelling most afternoon and evening rotations. The airline resumed full operations to Saudi...
IHG has launched a three‑day flash sale for Iberostar beach resorts across the Americas, with bookings open from February 16‑18, 2026 and stays eligible from March 1 to October 31, 2026. Discounts can reach up to 55 percent, varying by property and dates. The promotion covers...
In this episode of "Hotels with a Past," correspondent Kerry Sanders explores two iconic desert resorts—the historic Inn and the Ranch at Death Valley—highlighting their evolution from early 20th‑century rail‑linked retreats to modern luxury oases. Sanders details the architectural preservation...
Marriott Bonvoy is offering triple points—15 points per dollar—for stays of three consecutive nights or more at participating Homes & Villas properties in Greece, valid through September 30, 2026. To qualify, reservations must be booked with a Marriott Bonvoy membership...
JetBlue is running a limited‑time BOGO promotion that makes the second base‑fare ticket free when customers book a flight‑plus‑cruise package through JetBlue Vacations by April 30, 2026, with travel required by December 31, 2026. A separate offer adds 10,000 bonus TrueBlue points for reservations...
United Travel Bank (UTB) has long been a workaround for credit‑card airline incidental credits, allowing travelers to deposit funds and receive fee reimbursements. Recent Reddit and Flyertalk posts suggest UTB stopped triggering these credits after February 5‑6 2026. Historically, similar reports have...
Booking.com has removed two Hilton properties in the Frankfurt region from its platform, cancelling several hundred existing reservations. The hotels – Hilton Frankfurt City Centre and Hilton Frankfurt Gravenbruch – are owned by the Mashali family, linked to Iranian banker...
The episode explores the booming scent‑marketing industry through conversations with Evin Ellis of ScentAir and Caroline Fabrigas of Scent Marketing, Inc., highlighting how brands translate core values into signature aromas for hotels, retail, and public spaces. It details the custom...
