Today's Human Resources Pulse
Greenhouse completes acquisition of Ezra AI Labs, adding voice‑AI interviewing
Greenhouse announced the completion of its acquisition of Ezra AI Labs, a voice‑AI interviewing platform. The technology enables on‑demand, role‑specific conversations that are scored against a uniform rubric, delivering transcripts and explainable evaluations. The deal expands Greenhouse’s structured hiring methodology to the earliest stage of the recruiting funnel.
‘Leadership Lives in the Gray’
Carrie Luxem of the Restaurant HR Group released a short video outlining five essential steps for restaurant leaders to navigate ambiguous, high‑stakes situations. The framework emphasizes recognizing gray areas, mastering difficult conversations, and channeling emotions into productive decision‑making. Luxem argues that comfort with uncertainty separates resilient managers from reactive ones. Viewers receive a practical roadmap to strengthen leadership confidence in fast‑paced dining environments.
This Former CHRO Helps Benefit Leaders Work Successfully with the C-Suite
Cynthia Burks, former Genentech CHRO turned executive coach and board chair, champions data‑driven benefits that move beyond one‑size‑fits‑all programs. She argues HR must sit at the C‑suite table, translating employee value into business language to boost engagement and talent retention....
Ghost of Yotei Star: 'Workers Need More Protections' In Game Development
At DICE 2026, Ghost of Yotei lead actor Erika Ishii accepted the Outstanding Achievement in Character award and used the platform to demand fair pay, better treatment, and stronger protections for game‑development workers. Ishii highlighted the industry’s “Wild West” labor environment, noting...
Opinions Aren’t Feedback: Managers Face Grief Stages
"Opinions are not feedback." Every time I say this in a workshop, I watch managers go through the five stages of grief.
Your Customer Service Is Suffering—And Frontline Employees Say Understaffing Is to Blame
A Gallup Q3 2025 poll reveals that while 77% of U.S. frontline workers feel a strong duty to deliver excellent customer experiences, only 23% believe their companies can keep service promises. Insufficient staffing, cited by 37% of respondents, is identified as...
Barangay Skilled Workers Registry Act Gets Penultimate House Nod
The Barangay Skilled Workers Registry Act (HB 7719) cleared its second reading in the House, mandating every barangay to maintain a voluntary, free registry of local skilled workers. Championed by Rep. Jolo Revilla, the bill seeks to make community‑level labor...
2026 New Employer Brand Summit
Charter announced the 2026 New Employer Brand Summit, scheduled for June 9, 2026. The event will bring together senior leaders, researchers, and HR practitioners to explore how companies can strengthen employer brands amid rapid change. Sessions will cover culture stewardship, trust‑building case...
Why Pay-for-Performance Programs Don’t Always Work
A new McLean & Co. study finds that while 69% of HR leaders view total compensation as critical, only a quarter feel truly effective at designing pay‑for‑performance programs. Employees who are satisfied with their overall pay are 1.8 times more...
DHL Express Workers Threaten Strike if No Contract by March 31
Teamsters members at DHL Express voted 96% to authorize a strike if the national master agreement isn’t renewed by March 31, 2026. The contract, covering thousands of drivers and warehouse workers across 16 states, is set to expire and the union is...
Government Launches Gender Pay Gap and Menopause Action Plans
The UK government has launched voluntary equality action plans requiring firms with 250 or more staff to detail how they will close gender pay gaps and support menopausal employees, with a dedicated portal for publication. From spring 2027 the measures...
ADP’s Strategic Partnership with Pine Services Group Expands HCM Solutions
ADP has entered a strategic partnership with Pine Services Group to embed its AI‑enabled human capital management (HCM) suite within ERP and value‑added reseller ecosystems, initially targeting construction and other project‑driven sectors. Pine will act as a distribution and enablement...
More Small Businesses Offer Employees Retirement Plans than Ever Before
In 2025, 30% of U.S. small businesses (2‑99 employees) offered retirement plans, up from 19% in 2019, giving 21.1 million workers access to employer‑sponsored savings. The surge reflects state‑mandated Roth IRA programs and a strategic shift toward benefits that attract and...
TikTok Shop Scales Workforce Amid Push to Cement Discovery Commerce Model in Global Markets
TikTok Shop is aggressively expanding its creator commerce workforce across North America, Europe, and Asia‑Pacific, posting dozens of full‑time and internship roles in cities such as Los Angeles, New York, London, Düsseldorf, Ho Chi Minh City, Tokyo and Jakarta. The hiring push...
New Figures Reveal 7 Million Started a New Job in 2025
HM Revenue and Customs reported that more than 7 million people began new employment in 2025, a rise of 300,000 over the prior year. The data coincides with National Careers Week, during which HMRC is urging job‑seekers to download its mobile...
National Alliance: DOE Proposed Rule Would Exacerbate Hospice Workforce Shortages
The U.S. Department of Education has proposed reclassifying post‑baccalaureate nursing degrees as graduate degrees, slashing the borrowing cap for health‑care students from $200,000 to $100,000 and imposing a $20,500 annual aid limit. The rule also narrows the definition of "professional...
From Analogue to Digital: How Innovators Are Supporting Health Tech Talent
The UK’s 10‑Year Health Plan calls for a shift from analogue to digital, prompting a race to upskill the NHS workforce. Alumni of the DigitalHealth.London Accelerator are leading the effort through three initiatives: Flok Health’s £17.2 million AI scholarship programme, Megi...
Is Your LMS Losing to Slack? Plus, News From ServiceNow and More
A new Go1 report, co‑authored with analyst Lori Niles‑Hofmann, reveals that many employees are sidestepping corporate learning management systems (LMS) in favor of informal tools like Slack. Survey data from 700 employees and 300 managers shows a significant portion of...
The New Coaching Stack: A 3-Tier Model for AI and Human Coaching
Traditional one‑on‑one coaching drives manager performance but is expensive and limited in reach. Vendors propose an AI‑augmented coaching stack that layers self‑service AI tools, AI‑supported human sessions, and pure human coaching. This three‑tier model promises scalable, personalized development while preserving...
Redesigning the Candidate Experience for Real Engagement
The article argues that traditional hiring funnels are riddled with friction, causing top talent to drop out before offers are made. It advocates replacing manual, opaque processes with smart automation that delivers real‑time updates and personalized communication. By leveraging data...
Leaders, How You Handle Employee Exits Matters. Here’s How Communication Directly Impacts Trust
Leaders often let employee exits happen in silence, letting internal narratives fill the void. When accounts are disabled without explanation, teams interpret the silence as disrespect, quickly eroding trust. Gallup data shows that employees who trust leadership during change are...
Claude Outage Highlights HR’s Growing AI Risks
Anthropic’s Claude overtook ChatGPT as the most‑downloaded free AI app in the United States over the weekend. The sudden surge in user demand forced the service offline for several hours on both Monday and Tuesday. The outage highlighted how quickly...
Why Storytelling Matters When Changing Company Culture
Harvard Business Review’s IdeaCast with professor Jay Barney reveals that successful culture change hinges on leaders creating authentic, action‑driven stories rather than issuing top‑down mandates. By deliberately breaking old norms—such as a CEO using the same helpline as front‑line staff—leaders generate...
Why Storytelling Matters When Changing Company Culture
In this HBR IdeaCast episode, Professor Jay Barney explains that effective storytelling is a critical tool for leaders seeking to shift company culture to align with new strategies. He shares research and real‑world examples—such as a Brazilian telecom’s CEO who...
Effort Vs. Results: Who Really Deserves Recognition?
The article argues that companies should reward employee effort rather than raw results, highlighting how luck often skews performance outcomes. It cites Daniel Kahneman’s research on the “luck bias,” showing people over‑credit their actions and under‑credit chance. Traditional bonus schemes...
Is Microsoft Teams Tracking Your Exact Position in the Office or Not? The App Says Its New Wi-Fi Location Feature...
Microsoft Teams will add a Wi‑Fi‑based work‑location feature that automatically updates users’ presence in the app. The feature will be opt‑in and disabled by default, requiring compatible Wi‑Fi infrastructure. It distinguishes between planned (user‑set) and actual (system‑detected) locations and clears...
Access Does Not Equal Change: Why Diversity Schemes Are Failing Minority Ethnic Journalists
A new report by the Sir Lenny Henry Centre for Media Diversity reveals that UK television newsrooms’ diversity schemes are falling short of delivering real change. While 63% of surveyed journalists say they have faced racism and 70% cite limited...
AI Replaces Human Colleagues, Redefining Workplace Dynamics
The glorious evolution of the modern workplace: Fewer friends. More apps. Unlimited emotional support from AI. We reduced human friction. We scaled digital efficiency. Now your most supportive colleague runs on servers. We built AI to augment humans. Instead, we may be redesigning work around...
Big Interview | Director of TA, Morningstar: AI Increases Our Efficiency & Quality - but Humans Always Own the Judgment
Morningstar’s Director of Talent Acquisition, Joe Shahmoradian, explains how AI tools have transformed the firm’s recruiting workflow. AI sourcing agents and a custom GPT assistant called AMIRA handle market‑intelligence and administrative tasks, cutting recruiter admin by 75% and speeding screening...
Why Paramount’s Bonus Reset Highlights a Leadership Challenge During Major Deals
Paramount Global has overhauled its 2025 Short‑Term Incentive Plan, lowering the company‑wide performance multiplier to 94% and assigning a flat 100% individual multiplier to all eligible staff. The change follows the completion of the Paramount‑Skydance merger and removes performance‑based differentiation...
Modulr Partners with HiBob to Streamline Payroll Payments
Payments automation platform Modulr has partnered with HR tech provider HiBob to embed its payment engine directly into HiBob’s payroll module. The integration lets customers initiate salary and tax payments without leaving the HR system, eliminating file exports and multiple...
BIFA Champions Freight Forwarding Careers During National Careers Week
The British International Freight Association (BIFA) is leveraging National Careers Week to spotlight the breadth of opportunities in freight forwarding and logistics. It is rolling out targeted school outreach, apprenticeship promotion, and resources that connect students with industry professionals. A...
Why Virtual Offices Are Becoming a Strategic HR Tool for UK Businesses in 2026
Virtual offices have shifted from a cost‑saving option to a strategic HR tool for UK firms in 2026, enabling hybrid work, talent expansion, and operational agility. By offering a professional city address, mail handling and on‑demand meeting rooms, they preserve...
People Moves: Ryan Specialty Underwriting Managers Promotes in RFL Exec Team
Ryan Specialty Underwriting Managers announced three senior promotions within its Ryan Financial Lines (RFL) division. Deborah Egel‑Fergus was named president of lawyers errors‑and‑omissions, succeeding retiring veteran Kevin Sullivan. Brooke Tanner was elevated to chief claims officer for North America, overseeing...
Rankings | Rethinking HR Technology Decisions in Europe: Lessons From the Latest Fosway 9-Grid
The latest Fosway 9‑Grid report confirms Workday’s tenth straight year as a Strategic Leader, underscoring its dominance in Europe’s HR‑tech market. The analysis highlights five trends reshaping the region: platform consolidation, heightened employee‑experience demands, AI‑driven work redesign, a pivot to...
Jake Young: Strong Workplace Connections Are the Foundation of Good Leadership
The CIPD’s latest research links strong workplace connections to better leadership outcomes, showing that leaders who prioritize trust, open communication, and emotional intelligence drive higher employee engagement, productivity, and retention. Different styles—servant, transformational, and reflective—produce distinct benefits such as increased...
How to Know You’re a Real-Deal CSO — and Whether that Job Opening Truly Seeks One
Recruiters struggle to find genuine Chief Security Officers (CSOs) because the role now demands deep technical expertise, business acumen, and executive communication. Title inflation leads firms to hire or promote candidates who excel in architecture but lack governance, risk‑prioritization, and...
UK Towns Exposed as Gender Pay Gaps Exceed 25% in Worst-Hit Areas
A new analysis of ONS data by HR software firm Ciphr reveals that 88% of large UK towns and cities have a gender pay gap, with more than half exceeding 7% in favor of men. Bracknell tops the list with...
Should Adland Follow Publicis and WPP’s Four-Day Office Mandate?
Publicis and WPP have rolled out mandatory four‑day office weeks for their global agency networks, sparking debate across the advertising sector. Agency leaders say the shift hinges on cultivating trust, safeguarding mental wellbeing, and preserving client‑focused outcomes. The move reflects...
Employee Rejects Massive Raise, Exposes Leadership's Fallout
This person wrote a very candid LinkedIn post about quitting her job at Block the day after they fired 40% of their workforce. She walked away from an over 75% pay increase/retention compensation they are offering their remaining workforce. More...
2026 Work Success Hinges on AI Choices, Not Tools
Work in 2026 will be influenced less by tools and more by choices. How companies manage AI, protect people and redesign roles will define resilience. Innovation, skills and trust in complex systems will need to be aligned. @Gartner_inc Link https://t.co/Lq0hNglEvt via...
Why Hands-On Training Is an Essential Part of Your Technology Skills Strategy
Organizations are deploying ERP, HCM, AI and other technologies faster than employees can absorb them, exposing a gap in traditional video‑based training. Hands‑on virtual IT labs provide secure, live environments where learners can configure real systems and receive immediate feedback....
Beyond AI: Over‑hiring and Slowed Growth Trigger 2026 Layoffs
It’s not just “AI efficiency” that will cause massive layoffs in 2026. Many overhired and can’t “grow into it” now because revenue growth slowed a lot. -What are companies doing right now? -What are severance benchmarks? -How to best do a layoff https://t.co/Db7jHp7KFa
AI Adoption in HR: Tough Decision, Potentially Costly
A Hard (and Maybe Costly) Call on #AI @Korn_Ferry https://t.co/s2Fp60Yllu #HCM #HRM #HumanResources #HRTech #CHRO #CPO #Hiring #Recruitment #PeopleManagement #Culture #Change #FutureofHR #HRCurator
AI Recruiter Screens: What We Learned and Why We'll Keep Going
Zapier’s Talent Acquisition team piloted AI‑driven recruiter screens with Ezra AI Labs, processing roughly 250 interviews. The experiment cut screen time by 66%, from eight days to 2.75 days, and freed about 84 recruiter hours, equating to 5‑6 extra weekly...
One Quality Rep Doubles LTV, Beats Cheap VA Teams
I spent $20k on a team of VAs to handle customer service. It was a disaster. I hired one amazing UK-based support rep. My LTV doubled. The market doesn't care about cheap. It cares about quality. Test everything.
"Likely Permanence" Of Employee's Incapacity Meant Dismissal Was Fair
The Fair Work Commission ruled that dismissing a WorkSafe Victoria inspector was fair because medical evidence indicated his post‑traumatic stress disorder was likely permanent. Commissioner Emma Thornton accepted that the employee’s capacity to perform any role was doubtful, removing the...
"Signals of Silence" Sustain and Perpetuate WSH
New research reveals that subtle social cues, termed "signals of silence," enable workplace sexual harassment to persist. The study, led by Angela L. Workman‑Stark at Athabasca University and published in Human Resource Management, argues that existing anti‑harassment policies over‑focus on...
Engineers Australia Rewrites F1 History with Launch of ‘In Her Corner’ Campaign via Bastion
Engineers Australia and Bastion are launching the “In Her Corner” campaign at the Australian Grand Prix, renaming Turn 6 to honor engineers Laura K. Müller and Hannah Schmitz. This marks the first time a Formula 1 corner is named after women, aligning...
22% of Hong Kong Workers Use GenAI Daily, Compared to APAC Average of 29%
PwC’s 2025 Hong Kong Workforce Hopes and Fears Survey reveals that 61% of local employees are using AI at work, with 22% engaging with generative AI daily—below the 29% Asia‑Pacific average. The majority report productivity gains (77%) and higher work...
NLRB Swamped with 17,000 Cases, 10,000 Overdue
"The National Labor Relations Board has approximately 17,000 open unfair labor practice investigations on hand, including almost 10,000 cases that have been pending review for more than six months" https://t.co/m5FQS4iHKl @robertiafolla