Media Blogs and Articles

How to Operationalise Platform Policy at Scale

Alice Hunsberger’s third Trust & Safety Insider guide tackles the often‑overlooked challenge of operationalising platform policy at scale. While policy writing accounts for roughly 20% of the effort, the remaining 80% involves translating rules into actionable guidance for human reviewers, machine‑learning models, and large language models across millions of daily decisions. Drawing on two decades of experience at OkCupid, Grindr, PartnerHero, and Musubi, Hunsberger outlines concrete steps—moderator prompts, labeling standards, calibration exercises, and feedback loops—to ensure policies work in practice, not just on paper.