Today's SaaS Pulse
Salesforce Launches AgentExchange, a Unified AI Marketplace with $50M Builder Fund
Salesforce has merged its three app and AI stores into a single AgentExchange marketplace, offering over 13,000 ready‑made apps, AI agents, and automation components. The platform features intent‑aware search, one‑click buying, and instant activation within Salesforce or Slack, and includes a $50 million builder fund to encourage partner development.
Also developing:
By the numbers: Loop raises $95M to scale its supply‑chain AI platform
IAAH Goes Live on EIS OneSuite to Modernise Core Systems
Industrial Alliance Auto and Home (iAAH) has gone live on EIS OneSuite, the SaaS core insurance platform, marking a key milestone in its long‑term modernization programme. The cloud‑native solution supports underwriting, pricing and servicing for auto and home lines through an open, API‑driven architecture. By adopting a stepwise, incremental approach, iAAH can add capabilities without a full system replacement, reducing complexity and accelerating time‑to‑value. The new platform also enables faster product launches, smoother partner integration and a consistent broker‑customer experience across channels.
Jotform Brings AI-Powered Chatbots to Canva Designs
Jotform has launched Jotform AI Chatbot for Canva, the first native AI chatbot integration within Canva’s design platform. The tool lets viewers interact with designs to ask questions, book appointments, track orders, or submit inquiries without leaving the editor. Users...
TetraxAI Raises Pre-Seed Funding for AI Risk Tools in Clean Energy
AI‑focused SaaS startup TetraxAI announced a €1.2 million pre‑seed round led by The Footprint Firm, bringing total funding to €1.5 million including a NEOTEC grant. The company’s platform automates due‑diligence and risk analysis for utility‑scale clean‑energy projects, cutting review times from weeks...
Levellr Raises $2.5M to Turn Discord and Gaming User Voice Data Into Brand Intelligence
Levellr, an AI‑driven insights platform for Discord and next‑gen community data, secured $2.5 million in a round led by Fuel Ventures. Founded in 2021, the company reports back‑to‑back revenue doublings as brands seek real‑time user sentiment to guide product and marketing...
Dot Ai to Unveil Next-Generation Asset Intelligence Platform at Manifest 2026
Dot Ai joins Wiliot and Würth Industry North America to showcase the intelligence layer powering modern industrial operations Dot Ai (“Dot Ai” or the “Company”), an IoT and AI-based SaaS company redefining asset intelligence for industrial technology, announced it will...
CognyX AI Launches Chatbix.AI: A No-Code AI Agent Platform for Customer Support
CognyX AI unveiled Chatbix.AI, a no‑code platform that lets businesses build, train, and deploy AI agents for customer support across web, messaging and inbox channels. The solution centralizes disparate knowledge—FAQs, policy pages, product docs—so agents can generate grounded answers while...
Citibot Unveils AI Voice and Refresh, Expanding Access and Accuracy for Government Services
Citibot introduced two new platform upgrades for 2026—Citibot Refresh and AI Voice—aimed at modernizing government digital services. Refresh automatically scans websites and PDFs to identify outdated, inaccurate, or inaccessible content, helping agencies maintain compliance with ADA WCAG 2.1 standards. AI...
Chargeback Management Tools: Analytics and Reporting Features That Actually Matter
Chargeback management tools are evolving from simple tracking to analytics that drive revenue protection. Centralized dashboards consolidate dispute data, while segmentation by reason code, product, and geography uncovers actionable insights. Advanced platforms provide granular win‑rate tracking, net recovery calculations, and...
Best Attentive Alternatives And Competitors To Consider In 2026
The episode breaks down Attentive’s niche in SMS and RCS automation and why its demo‑only, custom‑priced model suits mid‑size to large brands. It then surveys 11 alternatives, highlighting Omnisend as the top all‑round ecommerce choice with global SMS, email, and...
Cursor Slashes Codebase Indexing From Four Hours to 21 Seconds
Cursor, an AI coding assistant, reduced codebase indexing from over four hours to just 21 seconds. The speed gain comes from reusing existing indices across team members using Merkle‑tree hash comparison, which syncs only changed files. The new indices boost...
Diginex Names Lubomila Jordanova CEO After Plan A Deal
Diginex, a Nasdaq‑listed sustainability and RegTech provider, has appointed Lubomila Jordanova as its new chief executive following the recent acquisition of her carbon‑accounting platform Plan A. Jordanova, a recognized climate‑tech entrepreneur, will steer the firm through a phase of accelerated European...
Making the Financial Case for a Data Streaming Platform in 2026
Enterprises are now pressured to operate at machine speed as AI reshapes expectations, making real‑time data streaming platforms (DSPs) a strategic necessity rather than a future upgrade. CFOs are urged to calculate the cost of doing nothing, since delays can...
10x Banking Seals Multi-Year Deal with Australia's Remara
10x Banking announced a multi‑year partnership with Australian asset‑management and lending specialist Remara, deploying its cloud‑native core banking platform to launch mortgage, commercial lending, term‑investment and novated‑lease products. The deal underscores the accelerating pace of core‑banking transformation across APAC, where...
Skipton Building Society Partners with Eligible to Improve Mortgage Renewal Experience
Skipton Building Society has teamed up with Eligible to launch a data‑driven platform that engages borrowers well before mortgage renewal. The partnership aims to provide proactive, personalized guidance, reducing uncertainty and manual workload. By automating outreach, Skipton expects higher retention...
Digi International Announced the Acquisition of Particle
Digi International announced a $50 million cash acquisition of Particle, a subscription‑based edge‑to‑cloud platform that currently generates about $20 million in annual recurring revenue (ARR). The deal lifts Digi’s IoT Products and Services segment ARR by roughly 60%, expanding it from $32 million...
Alpha Omega Launches Continuum Automation Framework
Alpha Omega announced the Continuum Automation Framework, a unified ecosystem of AI‑driven accelerators designed to help federal agencies modernize, migrate, and secure mission‑critical systems. The platform comprises four modular components—Design, Code, Connect, and Secure—that replace manual processes with an end‑to‑end...
Laserfiche Expands AI Data Capture with Auto-Classification
Laserfiche announced a major upgrade to its AI‑driven Smart Fields engine, adding automatic document classification and intelligent auto‑tagging. The new features let users describe desired data with natural‑language prompts, enabling the system to identify invoice, transcript, or contract types and...
SAP Cloud Revenues Rise on AI Boost - with More to Come, Says CEO Christian Klein
SAP reported a robust Q4, with total revenue reaching €9.68 billion and cloud revenue climbing 26% to €5.61 billion, driving full‑year cloud sales to €21.0 billion, up 23% YoY. CEO Christian Klein highlighted that over two‑thirds of Q4 cloud orders now embed business...
Bright Pattern Brings AI-Powered Customer Engagement and Workforce Management to GITEX 2026 Cairo
Bright Pattern, a global AI‑powered omnichannel contact‑center vendor, announced its participation at GITEX 2026 in Cairo, Egypt, scheduled for 11‑12 February. At the expo, the company will demonstrate its end‑to‑end customer‑engagement platform featuring virtual agents, real‑time transcription, summarization, interaction analytics,...
20i Launches the Web Industry’s First Unlimited Managed Hosting Assistant
20i has introduced Twentie, the web industry’s first unlimited managed hosting assistant, embedded directly into its platform. The AI‑driven tool accesses live account data to generate custom PDF and CSV reports, analyze performance metrics, and help with tasks like marketing...
Deezer Makes It Easier for Rival Platforms to Take a Stance Against AI-Generated Music
Deezer has opened its AI‑generated music detection system to rival streaming services, extending a tool that tags and removes AI tracks from recommendations and royalty pools. The platform processes about 60,000 AI‑created songs each day, with 85% of those streams...
Contio Launches to Transform Every Meeting Into a Decisive Moment That Accomplishes Great Things
Contio has launched MeetingOS, the world’s first Decision Acceleration Platform, to turn inefficient meetings into decisive, outcome‑driven sessions. Powered by the Contio Intelligence Engine, the platform automatically drafts agendas, surfaces real‑time insights, and generates detailed notes and action items. Three...
AI Adoption Advances in Manufacturing Amid Economic Headwinds
Rootstock’s 2026 State of Manufacturing Technology Survey shows AI has become mainstream, with 94% of manufacturers deploying some form of artificial intelligence. Predictive AI usage rose to 48%, and investments are shifting toward supply‑chain planning and process optimization. Despite economic...
Acumatica Summit 2026 - Taking the Pulse of Cloud ERP, AI, and Customer Realities
Acumatica Summit 2026 highlighted the company’s AI‑first roadmap, unveiling a trial of an AI assistant that will reach general availability in the fall. The event emphasized that SMB customers want AI capabilities embedded in the platform without the burden of...
High Performance, Open Source RAFT Clustered Database: RooDB
RooDB is an open‑source, Raft‑based SQL database that aims to deliver high performance with minimal configuration. It combines an LSM storage engine, a Volcano‑style query executor, and a MySQL‑compatible wire protocol, allowing standard clients to connect securely. The system supports...
AI Agents Improve Instantly with Each Compute Boost
We've had a pretty wild new AI Agent feature that we've almost released twice, but then right as we get close, a new technical breakthrough makes the agent substantially better than before. The pace of new best practices emerging in...
Questom (YC F25) Is Hiring an Engineer
Questom, a YC‑backed startup building AI‑driven sales agents, is hiring a founding engineer with a $125K‑$150K salary and 0.75%‑1.5% equity. The role focuses on building high‑performance systems that integrate CRMs, communication channels, and agentic workflows, rather than mastering a specific...
Strong Revenue Performance Sends IBM Stock Soaring After-Hours
IBM reported a 9% fourth‑quarter revenue jump, the strongest in three years, driven by rapid software and infrastructure growth. Software now represents 45% of the company’s revenue, up from 25% in 2018, and free cash flow rose to $7.6 billion, a...
Scaling AI Developer Infrastructure: Lessons From Meta’s Internal Agent
Office Hours: Building Developer Infrastructure at Scale with Jim Everingham In the world of AI, how do the very best companies build their developer infrastructure? To answer that question : On Tuesday, February 24, I’ll be hosting an in-person fireside...
QMD Launches Native Query Extender, Boosting Expansion Performance
QMD now has its own natively trained query extender model https://t.co/b89CmKIknV Seems to do much better at query expansion in my tests. try it out.
Software Company Bonds Drop As Investors' AI Worries Mount
Investors are pulling back from software company bonds as rapid AI advances raise doubts about business model stability. High‑profile moves like Google’s AI assistant launch and funding for Decagon AI have intensified fears, driving bond prices lower worldwide. While some...
Master Your Pitch, Meet Top VCs, Secure Term Sheets
- Know your worth - Hone your pitch - Meet the best VCs - Collect term sheets That's SaaStr AI VC -> https://t.co/XzJ5d0OqGr https://t.co/qulPugatLR
Decagon AI Raises $250M at $4.5B Valuation to Scale AI Concierge Platform
Decagon AI announced a $250 million Series D round that lifts its valuation to $4.5 billion. The funding, led by Coatue Management and Index Ventures, will accelerate the rollout of its AI concierge platform, which leverages large‑language models across chat, email and voice...
QuickBooks Payroll: A Complete Guide for Small Business Owners
QuickBooks Payroll is a cloud‑based service that automates wage calculations, tax withholdings, and filing for small and medium‑sized businesses. The platform integrates directly with QuickBooks accounting, offering real‑time expense recording, direct deposit, and built‑in time‑tracking features. Automatic tax filing and...
Regulation Relief Fuels SaaS Boom in Cannabis Retail
Here’s how increased access to cannabis led to Sparkplug’s explosive growth… The startup — a LAUNCH portfolio company — offers a SaaS product that educates and rewards and benefits the dispensary clerks and “budtenders” who actually sell cannabis to clients,...
Dynatrace Intelligence Aims to Advance Autonomous Software Operations
Dynatrace announced Dynatrace Intelligence, an agentic operations system that blends deterministic, real‑time intelligence with AI agents to push enterprises toward autonomous software operations. Built on the Grail data lakehouse and Smartscape, the platform delivers explainable insights that act within predefined...
AI Brand Rankings Unreliable; Track Mention Frequency Instead
Ranking position in AI responses is meaningless. Across repeated runs of the same prompt, LLMs almost never return the same list of brands in the same order. In many cases, they don’t return the same list at all. New research...
SaasRise Mastermind Recap - Jan 28, 2026
SaasRise’s Jan 28 mastermind delivered a rapid‑fire playbook for SaaS CEOs covering analytics, SEO, churn, reviews, hiring, paid search, AI, and growth tactics. Participants were urged to use Plausible and SEMrush for early‑stage web metrics, aim for a 6‑minute visit duration...
Azure Hits $103B Run Rate, up 38% YoY
Azure at a ~$103B run rate growing 38% constant currency Quarterly YoY growth trends below
Prioritizing Guided Onboarding for Complex Data Platform
I spent 2025 building out the best product I could for brand and category tracking, and my current next product focus is making sure that I surround it with a strong onboarding and training experience. The double-edged sword of adding...
ServiceNow Inks Another AI Partnership, This Time with Anthropic
ServiceNow has signed a multi‑year agreement with Anthropic, making the Claude family of models the default AI engine across its workflow platform and internal tools. Claude now powers the ServiceNow Build Agent and Claude Code is being rolled out to the...
Intercom's AI Pivot Redefines SaaS Economics
Intercom has pivoted from traditional SaaS to AI better than any company I can think of. I spoke to the CFO behind the customer support juggernaut, and the outcome based product Finn. Dan Griggs is mastering the new economics of...
In Early-Scale Growth, the Dominant Cost Is Not CAC. It’s Time.
The episode argues that for early‑scale startups with clear product‑market fit and ample runway, the biggest cost isn’t customer‑acquisition spend but the time lost to slow learning. It explains why obsessing over CAC too early can double burn by extending...
Customer Service Is Emerging as the Proving Ground for Enterprise AI, Says Zendesk CEO
Zendesk CEO Tom Eggemeier says enterprise AI is shifting from pilot projects to full‑scale production, with customer service emerging as the primary proving ground. Companies that achieve over 50% automated resolutions are reporting higher satisfaction scores, faster response times, and...
Show HN: Cursor for Userscripts
Browser Code is a new browser extension that equips Claude, an AI coding agent, with a virtual‑filesystem view of any web page. It lets the agent generate, edit, and persist userscripts through Chrome’s userScripts API (and Firefox’s equivalent), automatically running them...
Nori AI: Simple, All‑In‑One Family Planner
Clawdbot, now called @moltbot, is hot, but sometimes you just want a simple family planner, and don’t want to buy a new Mac Mini and nerd out for the weekend just to get a family planning system running. Nori is...
Leaders' Excuses Limit Teams; Ask, Don’t Assume
"The team won't do it" is rarely about them. It's about you. We were talking about having CSMs tell customers when they're getting in their own way. Not being rude. Just direct. "We can only help you if you do...
SSO Vs. Federated Identity Management: A Guide
Modern enterprises face escalating identity challenges as employees and automated workloads proliferate across SaaS, micro‑services, and multi‑cloud environments. Single Sign‑On (SSO) centralizes human authentication, reducing password fatigue and providing a unified audit trail, while federated identity extends access across organizational...
Early AI Adoption Gives Competitive Edge in Customer Service
The 2026 Customer Service Trends Report is out. Every year we interview over 2,000 CS leaders to discuss what's happening in AI & Customer Service, and publish a full 50 page report of everything we've learned. 4 Key ideas for...
Chrome Takes on AI Browsers with Tighter Gemini Integration, Agentic Features for Autonomous Tasks
Google is upgrading Chrome with a persistent Gemini sidebar, shifting from the previous floating window. The new sidebar can understand groups of related tabs, making price‑comparison and product research smoother. Integrated personal‑intelligence will let Gemini draw on Gmail, Search, YouTube...