Know What's Happening in Ecommerce
Know What's Happening in Ecommerce
Ecommerce Pulse
EMAIL DIGESTS
Daily
Every morning
Weekly
Tuesday recap
EMAIL DIGESTS
Daily
Every morning
Weekly
Tuesday recap
Pandemic cemented e‑commerce’s share and boosted contactless payments
The COVID‑19 shock locked e‑commerce at 16.6% of U.S. retail sales and set online grocery sales on a path to $250 billion by 2025. Two‑thirds of shoppers now use contactless payments, with 74% planning to keep the habit post‑pandemic.
Also developing:
By the numbers: Grab acquires Foodpanda Taiwan for $600M
Retailers face costly network outages, with Gartner estimating $5,600 lost per minute, and 81% experiencing POS downtime annually. Traditional wired broadband can take weeks to install, delaying store openings and offering limited redundancy. Full‑service Mobile Virtual Network Operators (MVNOs) like Semtech provide a single contract that taps all three major U.S. carriers, delivering rapid cellular activation and unified management. The Ocean State Job Lot case study shows how a managed MVNO solution enabled day‑one connectivity and a 70% reduction in issue‑resolution time.
The Perfume Shop posted a robust festive season, with perfume bottle sales climbing 6% year‑on‑year. Between 30 November and 24 December customers purchased over 1.58 million bottles, averaging more than 63 000 per day. December sales rose 1.6%, led by Dior Sauvage, Carolina Herrera Good Girl and Chanel Coco Mademoiselle,...
Sofa Club has appointed former Marc Jacobs executive Paul Brennan as its managing director. Brennan, who previously held senior roles at Yoox Net‑A‑Porter, Browns, John Lewis and most recently JW Anderson, will lead the brand’s UK expansion. The hire aligns...
Sosandar’s revenue rose 10% to £13.4 million in Q3, driven by a strong ecommerce surge. Online sales jumped 27% thanks to higher site traffic, better conversion rates, and larger order volumes. Brick‑and‑mortar stores also outperformed the prior year. CEOs say the...
Ann Smarty highlights three Chrome extensions that streamline Google Search Console query analysis. Query Scout overlays page‑level query data and offers a $29 upgrade with pre‑built intent filters. Find Real Prompts extracts longer, AI‑style queries and can feed them to ChatGPT for...
Retail store layouts can silently erode sales by confusing shoppers, a problem now quantifiable with in‑store analytics. Misplaced product adjacencies can shave up to 30% of traffic, while clear sightlines and logical groupings boost dwell time and basket size. Target’s...
Ralph Lauren unveiled "Ask Ralph," an AI‑driven styling assistant now live on the Polo brand’s mobile app, built with Microsoft Azure AI and Copilot Studio. The agent taps real‑time inventory to deliver personalized outfit recommendations that echo the company’s timeless...
Home Depot unveiled the Home Depot Creator Portal, a centralized hub that links digital content creators with the retailer’s DIY and décor ecosystem. The platform offers creators campaign opportunities, training resources, product catalogs, and storefront capabilities to monetize their home‑improvement...
Retailers must move beyond product focus to craft memorable, emotion‑driven shopping journeys across both physical and digital channels. Consumers now expect seamless integration of in‑store tactile experiences with online interactivity such as virtual try‑ons and live demos. Personalized gestures, loyalty...
In the Season 7 kickoff, the hosts outline a shift toward substance by featuring vendor stories without sales pitches, sharing data-driven insights, and announcing platform upgrades that simplify online selling. They present a bold 2026 forecast, tracking ADA compliance progress,...
Estée Lauder is divesting its once‑iconic makeup brands Too Faced, Smashbox and Dr. Jart as it reshapes its portfolio, while Pat McGrath Labs also puts assets up for sale. The makeup category, however, is showing a resurgence, with NielsenIQ reporting a 9 % year‑over‑year...
Brands at the NRF Big Show highlighted how TikTok Shop is reshaping fashion and beauty commerce, with U.S. sales soaring over 400% and now accounting for more than 20% of social commerce. Success stories like Pacsun’s 11,000 pairs of jeans...
Walmart announced the appointment of Shishir Mehrotra, the chief executive of AI‑focused productivity suite Superhuman, to its board of directors. The move underscores Walmart's intent to embed advanced artificial‑intelligence capabilities across its retail operations. Mehrotra brings deep expertise in generative...
Fourthwall and Printful are the two leading platforms enabling creators to sell merchandise, but they address different needs. Fourthwall combines a full‑featured storefront, POD, digital products, memberships and dropshipping in a single, creator‑centric solution, while Printful specializes in high‑quality print‑on‑demand...
EU ecommerce regulation has evolved into a complex ecosystem of overlapping directives, including the E‑Commerce Directive, GDPR, Digital Services Act, and upcoming Digital Product Passport. The rules aim to boost consumer trust through mandatory transparency, safety, and accessibility, but they...
Creating digital clothing mockups lets brands showcase designs without physical samples, cutting cost and time. The guide compares fast online generators such as Placeit, Canva, and Kittl with print‑on‑demand built‑in tools from Printful, Printify, and Gelato, and highlights bulk automation...
Smart Marketer replaced its typical holiday sales push with a "12 Days of Giving" campaign, delivering full‑price courses and SOPs for free each day of December. The generosity‑first approach generated 371 new email opt‑ins, 360 new accounts, and 25 first‑time...
Instagram has emerged as Germany’s top social commerce platform, with 15% of consumers purchasing directly on the app or via redirects. Overall, three in ten Germans shop through social media, while Facebook (14%) and YouTube (11%) follow. Bitkom’s research shows...
Dick’s Sporting Goods Chairman Ed Stack outlined the retailer’s aggressive expansion of its experiential House of Sport stores, a cultural overhaul, and the recent Foot Locker acquisition at NRF 2026. The 150,000‑sq‑ft House of Sport concept now operates 35 locations with 15 more...
REI CEO Mary Beth Laughton outlined the three‑year Peak 28 transformation at NRF 2026, emphasizing culture, product relevance, service, and a revamped membership program. She detailed how AI will augment, not replace, the brand’s human expertise, adding employee‑generated content to...
LVMH is embedding AI across its 75 maisons, positioning the technology as a catalyst for human creativity rather than a replacement. The group’s “AI for All” initiative equips every employee with generative tools while each brand retains its unique DNA...
Hanna Andersson announced the appointment of Kacey Sharrett as chief digital officer. Sharrett will steer the brand’s digital ecosystem and customer experience. She arrives with nearly two decades of leadership in e‑commerce, direct‑to‑consumer, and performance‑marketing, most recently heading GoPro’s global DTC...
What Goes Around Comes Around, a luxury vintage retailer, is rolling out Digital Wave Technology's ONE platform as part of a digital modernization push. The initiative replaces legacy product information management, financial planning, and supply allocation systems with an AI‑native...
The episode reviews SellerSnooper's December 2025 ranking of Amazon's top third‑party sellers, highlighting Renpho Wellness's surge to a $1 billion monthly revenue and a 219.5% growth rate, driven by its connected health products. It notes strong performances from AnkerDirect and Govee...
The episode explains the new China VAT Law 2026, which took effect on Jan 1 and tightens definitions of VAT exposure for U.S. e‑commerce sellers using China‑based manufacturing, inventory, or fulfillment. A key change is the 5 million RMB sales threshold that instantly...
Brazilian heritage brand Granado, founded in 1870, is accelerating its U.S. expansion after posting 12% revenue growth in 2025 and 95% year‑over‑year sales growth in the United States. The company opened its first New York store in January 2024 and...
Parent company ASOS revived Topshop and Topman in the United States with a 17‑day pop‑up in New York’s SoHo district. The activation showcased curated selections from the brands alongside ASOS’s premium lines, providing a physical touchpoint for U.S. shoppers after...
The episode explains Amazon's new FBM refund policy effective January 26, 2026, which extends the refund issuance window from 2 business days to 4 calendar days to give sellers more time for inspection. It highlights that missed deadlines trigger automatic...
Shopify’s Universal Commerce Protocol (UCP) equips AI agents with a deterministic decision‑making framework that selects merchants based on structural constraints rather than ad spend. The protocol, reinforced by Google Gemini and ChatGPT integrations, turns clean data, clear policies, and reliable...
The NRF 2026 Retail’s Big Show highlighted agentic AI as the year’s headline technology, with major retailers and solution providers unveiling tools that can autonomously make decisions on pricing, inventory and customer engagement. Demonstrations ranged from AI‑driven demand forecasting engines...
USPS announced it will restrict access to package tracking data for commercial API users, introducing paid access and stricter authorization requirements. Consumers can still view tracking information on the USPS website, mobile app, and Informed Delivery without changes. The new...
The RealReal has implemented Motorola Solutions' AI‑enabled video security system to automate the search for individual luxury items across its facilities. By inputting a simple physical description, the platform can locate a specific product in seconds instead of days, slashing...
ChannelEngine’s 2026 Marketplace Shopping Behavior Report shows AI tools now assist 58% of shoppers during product research, while the share of consumers beginning their journey on marketplaces fell to 37%, a 10‑point drop from last year. Marketplaces still outrank search...
Pacsun unveiled the PS Community Hub, a digital platform that blends social interaction, creator monetization, and co‑creation with traditional shopping. Launched in early January, the hub lets everyday users and influencers collaborate on fashion ideas, earn affiliate commissions, and shop...
Macy’s announced the closure of 14 underperforming stores in 12 states as part of its "Bold New Chapter" transformation. CEO Tony Spring highlighted stronger results from the "Reimagine 125" pilot stores and growth in luxury banners Bloomingdale’s and Bluemercury. The...
Amazon highlighted its "ambient AI" vision at CES 2026, promising products that operate invisibly until needed. The company also announced Peter DeSantis as head of a new unit covering AGI, custom chips and quantum computing, underscoring a long‑term conviction in breakthrough...
Loyalty programs still generate strong ROI, yet consumer satisfaction remains under 50% in the U.S. and Canada. Traditional point‑based schemes convert only about 5% of shoppers, leaving the majority disengaged. Retailers are turning to gamified experiences that blend augmented reality...
The Starters, launched in late 2023, is a two‑sided marketplace that connects ecommerce brands with vetted fractional talent, now hosting over 600 freelancers and serving 500 client brands. The platform differentiates itself by charging freelancers zero commission and requiring brands to...
Online shopping in Portugal surged during the 2025 Christmas period, with ecommerce transactions up 19% and total online spend rising about 14% compared with the same window in 2024. E‑commerce accounted for 18% of all sales transactions and 21% of...
Creative Realities unveiled Digital Drive‑Thru 2.0, a modular digital menu‑board platform designed to streamline installation, maintenance, and scaling for quick‑service restaurants and other drive‑thru venues. The system reduces installation complexity, complies with municipal regulations, and lets operators add or adjust components...
United Supermarkets, together with TCC Global, has relaunched its interactive "28-Day Challenge" loyalty campaign across the United, Albertsons Market, Market Street and Amigos banners. The program delivers weekly shopping challenges, digital coupons and personalized rewards through a mobile interface. TCC...
Bulgaria joined the eurozone on January 1, becoming the 21st member and eliminating currency conversion for cross‑border transactions. The move grants local financial institutions access to Europe’s central payment systems, streamlining payments for online retailers. Despite this, e‑commerce adoption remains modest,...
GameStop announced it will shutter up to 200 U.S. stores this month, adding to the 590 closures completed in FY2024. The retailer also unveiled a performance‑based compensation plan for Chairman and CEO Ryan Cohen that could be worth as much...
David’s Bridal has launched the David’s Style Squad, an ambassador program that enlists creators, frontline associates, and loyal customers to produce shoppable user‑generated content. Participants earn commissions ranging from 5% to 20% on net sales, with top performers receiving early‑access...
Google Ads introduces a New Customer Acquisition feature that lets advertisers assign incremental conversion values to first‑time buyers, influencing bid strategies. By inputting a target ROAS and using average order value, the platform can suggest a higher value—e.g., $46.27 versus...
Digital IDs embedded in mobile wallets are streamlining checkout and verification, turning smartphones into trusted identity hubs. Retailers are leveraging this capability to blend online convenience with in‑store experiences through loyalty programs, targeted messaging, and tap‑based interactions. Early adopters report...
Retailers must upgrade all POS scanners to read GS1 Digital Link 2D barcodes by early 2027, a deadline known as Sunrise 2027. The change replaces static UPCs with dynamic QR‑style codes that can carry batch data, sustainability attributes, and consumer‑facing...
In this episode, Bashify founder Bre Giglio explains how she transformed a modest party‑planning side hustle into a $600,000 balloon brand by launching small, leveraging social media, and prioritizing trust, transparency, and exceptional customer experience. She details the strategic use...
Cosmetics brand e.l.f Beauty has launched a new makeup game Glow Up! On Roblox
The UK Retail Innovation Council has unveiled its 2026 agenda, outlining the strategic priorities its Executive Committee will tackle in early 2026. The roadmap emphasizes AI‑driven personalization, sustainable sourcing, and deeper omnichannel integration. It also flags supply‑chain resilience, real‑time data...
