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Sales Playbook: How To Build One That Closes Deals

In this episode, Jess Iocca explains how to create a sales playbook that consistently closes deals, outlining its core components such as mission statements, buyer personas, sales‑cycle stages, messaging templates, KPIs, and competitor intel. She breaks down common sales plays—including product demos, post‑demo follow‑ups, competitor mentions, closing, and lost‑opportunity plays—and shows how each guides reps through specific scenarios. The episode also provides a step‑by‑step process for building a playbook: gather cross‑functional insights, audit current practices, centralize resources, roll out with training, and continuously revisit and adapt. Iocca’s expertise in ecommerce sales enablement underscores the importance of a collaborative, living document that accelerates new‑rep ramp time and boosts win rates.