You CAN Afford to Wait for AI. But You Can’t Afford to Wait To
Enterprises must first secure master data, integrate applications via open APIs, and modernize processes before chasing generative‑AI projects. Proven technologies such as adaptive robotic process automation, predictive analytics, and point‑based neural networks deliver reliable, low‑risk outcomes. Talent acquisition and continuous training are essential to sustain these capabilities. While AI hype persists, the article argues that waiting on experimental Gen‑AI is prudent when core foundations are still immature.
Interview with Summer Collins, Chief AI and Data Director of One NZ
In a recent MIT CISR interview, Summer Collins, One NZ’s Chief AI and Data Director, detailed the telco’s enterprise‑wide push to embed artificial intelligence into its core operations. The initiative centers on a unified data platform, AI‑driven customer service tools,...
Interview Highlights with Summer Collins, Chief AI and Data Director of One NZ
One New Zealand is undertaking a company‑wide transformation to embed artificial intelligence into every layer of its operations, as explained by Chief AI and Data Director Summer Collins. The initiative centralises data from network, customer, and service systems onto a...
AI Survey 2026: The Rise of Agentic AI Adoption in ITSM
The 2026 AI Survey targets the rapid rise of Agentic AI within IT service management, launching just four months after the 2025 edition to capture fast‑moving adoption trends. Agentic AI is defined across low, mid, and high autonomy levels, emphasizing...
How to Evaluate a Salesforce-Connected Partner Portal Before It Breaks Your CRM
Partner portals marketed as "seamlessly integrated" with Salesforce often rely on shallow field‑mapping, leading to data drift, sync failures, and constant admin overhead. A mirroring integration replicates the Salesforce schema and IDs, keeping Salesforce as the single source of truth...
When Innovation Gets Stuck: Humanity at the Core
A Parallels survey of 600+ global IT leaders found 94% fear vendor lock‑in, especially in health systems where platforms now underpin clinical, security and data functions. The study shows a shift from cost‑avoidance to protecting organisational freedom, prompting hybrid and...
Rethinking ERP Transformation: A Governance Centric Framework for Sustainable Value Realization
Enterprise Resource Planning (ERP) projects continue to suffer cost overruns and muted business value, not because of technology limits but due to weak governance structures. Rajesh Arangamany proposes a five‑layer, governance‑centric framework that aligns strategic objectives, capability models, architectural accountability,...
Microsoft Makes a Pitch for Telcos with Announcements Ahead of Mobile World Congress 2026
Microsoft announced a suite of telco‑focused services ahead of Mobile World Congress 2026. The company is rolling out Azure Local, Microsoft 365 Local, and Foundry Local to deliver sovereign‑cloud and edge capabilities for disconnected operations. In March, Databricks Lakebase will reach general availability,...
Planning Cloud Security Assessments with Third-Party Tools in Azure Government Cloud
Organizations using Azure Government Cloud struggle to balance automated security assessments with the nuanced architectural requirements of regulated environments. Third‑party compliance tools can scan thousands of resources against NIST, FedRAMP, and CIS benchmarks, delivering speed and broad visibility. However, these...
SolarWinds Patches Four Critical Serv-U Flaws Enabling Root Access
SolarWinds has issued patches for four critical Serv‑U vulnerabilities (CVE‑2025‑40538, 40539, 40540, 40541), each scoring 9.1 on the CVSS scale. The flaws—broken access control, two type‑confusion bugs, and an IDOR issue—enable remote code execution that can grant attackers full root...
Barndoor Announced the Launch Of Venn.ai
Barndoor.ai unveiled Venn.ai, an agentic AI platform that grants controlled, permissioned access to a wide range of workplace applications such as Salesforce, Jira, Google Workspace, and Notion. The service enables AI agents to perform read‑write actions—updating records, sending messages, and...
What’s an Indexed Field?
Salesforce categorizes fields as either indexed or non-indexed, with indexed fields offering faster query execution. System‑generated fields such as lookups, master‑detail relationships, audit dates, and RecordTypeId are indexed automatically. Administrators can manually index custom fields by marking them as External...
Open CTI Reaches End of Life: Salesforce Sets Retirement Date
Salesforce announced that its Open CTI JavaScript API will be retired on February 28, 2028, and will no longer receive new features or enhancements. Existing Service Cloud orgs can continue using Open CTI until the end‑of‑life date, but new agent‑force...
Eye on Innovation: Advancing AI Maturity
Planview’s Chief Data Scientist outlines why most AI pilots stall, citing low AI maturity as the core barrier. MIT’s four‑stage maturity model shows the biggest financial gains when firms move from pilot‑centric Stage 2 to enterprise‑wide Stage 3. Planview’s Anvi platform tackles...
VMware Aria Operations Flaws Could Enable Remote Attacks
Broadcom released security updates fixing three critical flaws in VMware Aria Operations, including a remote command injection (CVE-2026-22719) with a CVSS score of 8.1, a stored cross‑site scripting issue (CVE-2026-22720) rated 8.0, and a privilege‑escalation bug (CVE-2026-22721) scored 6.2. The...
Microservices Platforms - Part 5: Observability Platform
The fifth installment of the Microservices Platforms series introduces an Observability platform that centralizes metrics, logs, and tracing for microservices. It explains how a dedicated platform team delivers shared observability capabilities, allowing service teams to concentrate on their core domain...
From Strategy to Execution: Celebrating Ardoq’s 2025 Partners of the Year
Ardoq announced its 2025 Partners of the Year, honoring a select group of firms that have successfully embedded the Ardoq platform into enterprise transformation initiatives. The awards spotlight five global partners across consulting, technology, and integration services that helped clients...
LexisNexis Launches Lexis+ with Protégé, Replacing Lexis+ AI with an End-to-End Workflow Platform
LexisNexis announced the U.S. general availability of Lexis+ with Protégé, a unified legal platform that supersedes its earlier Lexis+ AI offering. The new solution integrates advanced generative AI, workflow automation, and analytics into a single end‑to‑end environment for research, drafting,...
Planning for a Changing Tax Landscape: Insights From Avalara’s VP of Government Relations
Avalara’s Vice President of Government Relations, Scott Peterson, warns that the 2026 tax environment will be dominated by state‑level changes rather than federal adjustments. New sales‑tax regimes in Iowa, Kentucky and Alaska, along with broader service‑tax experiments in Maryland, signal...
Trimble Makes Project Management Platform Available in UK and Ireland
Trimble has launched its cloud‑based ProjectSight platform in the United Kingdom, Ireland and the Benelux region, extending a tool that is already entrenched in the U.S. market. The solution offers real‑time capture and sharing of drawings, RFIs, submittals and site...
Why Design Authority Is Crucial in Salesforce Architecture
The article argues that a Salesforce Design Authority (DA) is essential for maintaining architectural intent and preventing technical debt. It explains how architectural drift occurs when decisions are implicit and not revisited, and how a DA provides a forum for...
Sirion Completes Majority Investment From Haveli, Aiming to Accelerate AI Push in CLM Market
Sirion, an AI‑native contract lifecycle management platform, completed a majority investment from Austin‑based private‑equity firm Haveli Investments, giving Haveli a controlling stake and buying out earlier backers such as Sequoia and Tiger Global. The recapitalization, described as a strategic board‑level simplification...
Micrologic Partners with Cohesity to Become the Leading Sovereign Cloud Data Protection Solution in Canada
Micrologic, a Canadian sovereign‑cloud provider, has teamed with AI‑driven data‑security firm Cohesity to launch a fully Canadian‑jurisdictional data‑protection platform. The joint solution combines Micrologic’s Canada‑only cloud infrastructure with Cohesity’s backup, disaster‑recovery and isolated recovery environment technology. It promises recovery speeds...
Why Healthcare Scheduling Belongs Inside Salesforce
Healthcare scheduling is evolving from a back‑office task into a core operational layer within Salesforce. As providers consolidate patient data, billing, and analytics on the CRM, real‑time coordination of staff, rooms, equipment, and services becomes essential. The article outlines common...
When Systems Recognize Capability But Governance Delays Authorization: A Structural Gap in Modern Institutions
Modern institutions deploy real‑time detection systems that instantly flag eligibility, compliance, and risk, yet legacy governance frameworks still rely on slow, manual authorization processes. This recognition‑authorization gap creates operational drag, underutilizes talent, and erodes trust across public and private sectors....
No More CRM Excuses
The article urges sales organizations to reframe their CRM from a tedious admin task to a strategic planning tool. By treating the system as a "secondary brain," reps can capture complex account information, track stakeholder interactions, and collaborate with managers...
From the Microsoft Dynamics 365 Finance and Supply Chain Management: Preparing Data for AI; Secure Email Setup; Connect Power BI;...
Microsoft’s Dynamics 365 Finance and Supply Chain Management ecosystem is evolving to meet AI‑driven demands, with recent blog posts outlining how firms can ready ERP data for artificial intelligence, configure secure SMTP email directly within the platform, and link Power BI for...
From the Microsoft Dynamics 365 CE/CRM Blogs: Set up reCAPTCHA V2; Extend D365 CE?; Business Process Flow Stages; New Rules...
Microsoft’s February 2026 update to Dynamics 365 Customer Insights – Journeys removes the legacy HIP captcha from real‑time marketing forms. The change mandates using Google reCAPTCHA v2 for all new forms immediately and requires retrofitting existing forms by June 30 2026 to maintain bot protection. In parallel,...
Optimizing GRC Platform
Optimizing a Governance, Risk, and Compliance (GRC) platform requires a holistic strategy that blends integration, user‑centric design, automation, and continuous improvement. Organizations should start with a thorough current‑state assessment and stakeholder feedback to pinpoint gaps. Seamless API‑driven connectivity, centralized data...
EnVista Launches enMotion WES for Automated Warehouses
enVista unveiled enMotion WES+, a cloud‑based warehouse execution system designed for highly automated distribution centers. The platform integrates third‑party WMS, WCS and robotic assets, using a visual Material Flow Graph to model every process from inbound to outbound. Machine‑learning analytics...
From the Microsoft Dynamics 365 Business Central Blogs: Keyboard Access Keys; Basic Auth SMTP Going Away; Accounts Payable; Posting Dates
Microsoft Dynamics 365 Business Central highlighted four recent blog topics: keyboard access keys that speed navigation, the upcoming retirement of Basic Authentication for SMTP in Exchange Online, streamlined accounts‑payable processes, and stricter posting‑date discipline for month‑end closes. The access‑key feature...
Homeostatic Third-Party GRC in GRC 7.0 – GRC Orchestrate
GRC is evolving from static third‑party risk management to a homeostatic, ecosystem‑wide approach that treats suppliers, cloud providers and partners as living nodes within an extended enterprise. GRC 7.0 – GRC Orchestrate introduces a digital twin that maps interdependent relationships, objectives and...
London Market Brokers Favour Technologically Forward Insurers: Guidewire
A Guidewire survey of over 250 London Market brokers reveals that 78% now weigh an insurer’s digital efficiency heavily when placing risk. Brokers cite outdated technology as the top barrier to modernization, with 24% highlighting legacy cores. AI-driven automation, especially...
When Excellent Technology Architecture Fails to Deliver Business Results
Large enterprises now standardize clean, cloud‑first technology architectures, yet many digital transformations still miss their business targets. The piece explains that the failure stems not from technical flaws but from architecture being sidelined during day‑to‑day decision making, where cost, risk...
Bonterms Launches Docusign IAM Extension App
Bonterms has introduced a DocuSign IAM extension that links its library of standard agreements and guided‑negotiation playbooks directly to DocuSign’s webform and Navigator platform. The app enables users to launch a deal, negotiate terms, sign electronically, and automatically sync contracts...
Paine Schwartz Partners Chooses Intapp DealCloud to Accelerate Firm Growth Through AI Innovation
Private equity firm Paine Schwartz Partners (PSP) has selected Intapp DealCloud to modernize its data, relationship, and pipeline management. With $6.5 billion in assets under management, PSP will use DealCloud’s AI‑driven relationship intelligence, sourcing, and Microsoft SharePoint integration to centralize deal...
The Multifamily Operations Tip of the Day: Why Judgment Still Wins in an Automated World
The article argues that while automation can scale multifamily property operations, human judgment remains essential for handling nuance, edge cases, and unpredictable behavior. Operators must balance trusting automated systems with overriding them when necessary. Technology should amplify good decisions rather...
Smashing Security Podcast #455: Face Off: Meta’s Glasses and America’s Internet Kill Switch
In episode 455 of the Smashing Security podcast, host Graham Cluley and journalist James Ball examine the growing threat of tech sovereignty, questioning whether the United States could effectively shut down Europe’s internet by leveraging Gmail, cloud services, and critical infrastructure. They also...
Transforming Dynamics 365 Marketing Engagement Into Automated Business Workflows
Most firms still rely on manual follow‑up after marketing emails, causing delays and missed opportunities. Dynamics 365 Customer Insights – Journeys centralizes interaction data in Dataverse and automates lead scoring using custom triggers linked to Power Automate. By mapping email opens, clicks, form submissions, and event...
Microsoft Dynamics Partner Roundup: Vertical Acquisitions; Role-Based D365 F&SCM Video Training; Fashion & Apparel Tech; Production Planning Integration
Microsoft Dynamics partner Innovia Consulting acquired 365Vertical and 365 Cannabis, expanding its footprint in cannabis, agriculture and manufacturing verticals. Item by Item introduced role‑based video training directly inside Dynamics 365 Finance and Operations via Copilot, enabling on‑the‑job learning. Aptean launched a new...
From the Microsoft Dynamics GP Blogs: Check Batches; Use Copilot in GP; What's Next in Reporting; GP Limitations Slowing Finance
Microsoft Dynamics GP users are confronting three intertwined challenges: check‑batch processing is degrading, Microsoft Copilot is now accessible within GP, and reporting capabilities are evolving while legacy limitations hinder finance teams. A slowdown traced to the PM20100 remittance table can...
Beyond Just Do It with Linda Cereda
Former Nike Global VP of Marketing Data, Linda Cereda, explains how the brand built a scalable marketing data engine by prioritizing operating model over technology. She details the SNKRS app’s scarcity‑driven launch, the use of zero‑party data to slash forecasting...
The State of Salesforce Nonprofit Offerings in 2026
Salesforce confirms the Nonprofit Success Pack (NPSP) remains supported but has not received new features since March 2023. The company has rebranded Nonprofit Cloud as Agentforce Nonprofit, positioning it under the broader Agentforce 360 for Nonprofits umbrella. New eligible nonprofits receive Enterprise‑edition...
How to Use GraphQL Mutations in Lightning Web Components Without Apex
Salesforce has GA‑enabled GraphQL mutations, allowing Lightning Web Components to create, update, and delete records without writing Apex. Developers use the lightning/graphql module’s executeMutation function, crafting queries with the gql template literal. The guide demonstrates single‑record operations, batched mutations with...
INTX Selected by Xitus as Core Insurance Operating System
Texas‑based INTX Insurance Software has been chosen by Xitus to serve as its core insurance operating system for global run‑off, loss‑portfolio transfer (LPT), insurance‑backed transaction (IBT) and captive reinsurance activities across its Bermuda, UK and Europe subsidiaries. The selection covers...
The Standardization Trap: Why Deploying AI Agents in Healthcare Require Requires a Palantir-Style Approach to “Forward Deployed” Custom Workflow Engineering
The episode dissects the gap between commoditized AI agent infrastructure and the bespoke workflow engineering needed for healthcare deployments, arguing that while 60‑70% of the tech stack (LLMs, orchestration, vector stores, compliance layers) can be standardized, the remaining 30‑40% requires...
NEW WEBINAR: From Systems of Engagement to Systems of Action: The Agentic CPO
On February 26, a one‑hour webcast titled “From Systems of Engagement to Systems of Action: The Agentic CPO” will explore how Agentic AI is reshaping procurement. Speakers Andrew Bartolini of Ardent Partners and Saquib Jawed of Zycus will explain the...
From SAP Emarsys To SAP Engagement Cloud: Powering The Next Era Of Engagement
In this episode Sara Richter announces the rebranding of SAP Emarsys to SAP Engagement Cloud, highlighting its evolution from a marketer‑first personalization tool to an enterprise‑wide, AI‑enabled engagement platform. She explains how the new solution integrates real‑time customer insights, operational...
Data Governance Without the Jargon: 30 Questions and Answers to Clarify Terms and Trends
Data governance has morphed into a catch‑all term covering quality, metadata, privacy, compliance, and digital strategy, creating ambiguity that blurs responsibilities and stalls decisions. A new resource, "What Is Data Governance? 30 Questions and Answers," builds on the Broadband Commission’s Data...
The Product Mendoza Line
In this episode the host examines Epic’s decade‑long migration from its legacy thick‑client UI, Hyperspace, to the modern web‑based Hyperdrive, using the "Mendoza Line" metaphor to discuss product success thresholds. The discussion highlights the massive technical and organizational effort involved,...