Missouri Department of Social Services Uses ServiceNow to Boost Citizen Experience
Missouri’s Department of Social Services has deployed ServiceNow to replace legacy systems, cutting technical debt and streamlining benefit delivery. The platform is already saving an estimated 40,000 caseworker hours each month in child‑welfare services. Agency leaders aim to process 80% of Medicaid and SNAP applications online, slash renewal times by 60%, and accelerate eligibility decisions. Future enhancements include a document‑integration module and an orchestration layer that will unify case management data.
Las Vegas Launches New Traffic Camera Program
Las Vegas City Council unanimously approved a $402,080 pilot program to install traffic‑light cameras at 12 high‑risk intersections. The solar‑powered system will record vehicle speed and red‑light violations without capturing license plates or facial data, and the data will be...
US Cyber Command Races to Deploy AI on Top-Secret Networks
U.S. Cyber Command has created a joint task force with the NSA to fast‑track the deployment of commercial AI models—such as those from OpenAI, Google and Anthropic—on the Pentagon’s most classified "high‑side" networks. Led by Gen. Joshua Rudd, the effort...
Agencies Question Security Protocols Amid Shift to Post-Quantum Cryptography
Federal agencies are struggling to inventory the cryptographic assets that protect classified communications and financial transactions, a prerequisite for the mandated shift to post‑quantum cryptography (PQC). The inventory task arrived without dedicated funding, exposing ownership, continuity, and completeness gaps that...
Ethiopia Moves to Expand Fayda Enrollment with $54M Super Agent Procurement
Ethiopia’s Fayda Digital ID for Inclusion and Services Project is seeking $54 million to hire “Super Agents” who will accelerate enrollment in underserved regions. The initiative, backed by $350 million in financing, has already enrolled 39 million citizens, issued nine million ID cards,...
You Can't Manage What You Can't See
State and local governments are facing new pressure from HR1, a federal law that penalizes states for misallocated SNAP and Medicaid funds, demanding faster, more accurate service delivery. Legacy IT systems remain siloed, forcing employees to rely on phone calls,...
Kenya Rolls Out Digital Birth Notification System Tied to National ID Reforms
Kenya is launching a digital birth‑notification platform that links hospitals directly to the civil registration system and the country’s national identity framework, Maisha Namba. The pilot instantly alerts authorities of new births, issuing a Unique Personal Identifier (UPI) for immediate...
Clayco Partners With Deep Atomic for DOE Nuclear-Powered Data Center Proposal
Clayco has created a new unit, Clayco Compute, to pursue advanced‑technology projects, including a quantum‑computing campus in Chicago. The firm joined a consortium led by Deep Atomic to submit a U.S. Energy Department proposal for the nation’s first nuclear‑powered data...
Malta Announces €14 Million Investment for 40 New Electric Buses and Autonomous Shuttle Pilot
Malta’s government has earmarked €14 million (about $15.3 million) to purchase 40 electric buses, more than doubling the island’s electric fleet under the “Malta in Motion” mobility plan. The rollout will be accompanied by new routes, higher service frequencies, and the launch...
Horizon: Post Office Picks Accenture and OneView Commerce for £500m Contracts to Replace Fujitsu
The UK Post Office announced a £500 million (≈$635 million) procurement to replace its troubled Horizon system. Accenture secured a five‑year, £322.8 million (≈$410 million) contract to take over existing Horizon services and migrate them to the cloud, while OneView Commerce won a 10‑year...
Germany Allocates 2026 Funding for Additional 1,500 Zero-Emission Buses
Germany’s transport ministry unveiled a 2026 funding programme allocating roughly €400 million (≈$432 million) to add at least 1,500 zero‑emission buses. The scheme covers up to 70% of vehicle costs for operators with low electrification and 55% for those further along, plus...
Reminder to Public, Private Establishments to Recognise Filipino Digital Senior Citizens ID
The Philippine National Commission on Senior Citizens has issued a nationwide reminder that the digital National Senior Citizens ID (NSCID), accessed via the eGovPH app, must be accepted by government offices, banks, and private businesses. More than 1.3 million seniors have...
Businesses Can Digitally Record 'Goods Delivered' On E-Way Bill Portal: GSTN
GST Network has added a voluntary e‑way bill closure feature that lets registered businesses digitally confirm when goods have been delivered. The closure can be performed by the supplier, recipient, transporter, driver, or any authorized mobile user, creating a full...
South Africa Home Affairs Seeks $828M Budget for Digital ID, Biometric Visa Projects
South Africa’s Department of Home Affairs has requested a 13.8 billion Rand budget (≈US$828 million) for the 2026/27 fiscal year to scale its Smart ID, digital visa and national digital ID programmes. The department reported issuing a record four million Smart IDs in...
Operationalizing the National Cyber Strategy
The White House’s new National Cyber Strategy urges federal agencies to move beyond siloed security tools and adopt a unified, automated approach. It outlines a three‑step operational roadmap—asset context, real‑time monitoring, and prioritized exposure management—to close the gap between evolving...
SAIC Loses Protest Fight over $1.4B Army Contract It Once Held
Science Applications International Corp. (SAIC) lost its protest against the $1.4 billion CASTLE‑NET contract awarded to Accenture Federal Services. The five‑year task order will modernize the Army Corps of Engineers’ IT, cybersecurity and information‑management services through mid‑2031. SAIC, the incumbent under...
Navy Wants a Single Budget System — and Wants the Software Maker to Run It
The U.S. Navy issued a sources‑sought notice seeking a commercial, cloud‑based SaaS platform to replace its fragmented legacy budgeting tools. The solution must aggregate data from all commands, automate PBIS submissions, support scenario modeling, and embed AI for narrative generation...
UK Regulator Backs Automated Systems to Detect Explicit Deepfakes
The UK communications regulator Ofcom has added a recommendation to its Illegal Content Codes urging platforms to adopt automated hash‑matching technology to spot and block non‑consensual explicit deepfakes. The guidance, released ahead of autumn‑time code implementation, cites the rapid rise...
Estonia Seeking Stakeholder Partner to Build Digital ID Wallet in Development Phase
Estonia’s Information System Authority is seeking a stakeholder partner to develop a pan‑European digital ID wallet that complies with the EU eIDAS regulation. The procurement aims to create a secure mobile solution for digital signatures and personal data storage, building...
CAI Advances Multicloud and Secure AI Strategy with AWS and Microsoft
CAI, a 40‑year‑old global services firm, announced strategic partnerships with Amazon Web Services, Microsoft, Anthropic, Databricks and LMNTRIX to deliver a purpose‑built multicloud and secure AI platform for public‑sector and enterprise clients. The firm achieved AWS Select Tier Services Partner...
Rethinking AI: Why Conventional AI Is Failing the Grid, and What a New Architecture Does Differently
Utilities face mounting pressure to inspect more assets with fewer specialists, and traditional computer‑vision AI—relying on massive labeled datasets and periodic retraining—fails to keep pace with rare, high‑severity fault types. eSmart Systems’ new white paper proposes Adaptive AI, a patent‑pending...
Bulgaria Fires up Google Cloud for National Cyber Security
Bulgaria’s national systems integrator, Bulgaria Information Services (BIS), has launched Google Cloud’s Cybershield service across 54 government and public‑sector entities, backed by EU funding. The deployment creates a federated, AI‑driven security operations centre that consolidates cyber intelligence and telemetry, aiming...
Doctors Dismayed by Report of NHS AI Proposal
The NHS in England is revising its 2023 workforce plan, slashing annual staffing growth to between 1.1% and 2% and betting on artificial intelligence to offset doctor shortages. The proposal, drafted under former health secretary Wes Streeting and awaiting sign‑off...
Singapore’s AI National Strategy Gets a Sharp Refresh with Business Ambitions Front and Centre
Singapore has refreshed its AI National Strategy with ten new priorities, centering four AI Missions in advanced manufacturing, financial services, connectivity and healthcare—sectors that together accounted for about 40% of the city‑state’s GDP in 2025. The National AI Council, chaired...
Singapore Government and Google Sandbox Explores Real-World Governance of AI Agents
Singapore completed a four‑month sandbox with Google to evaluate AI agents in real‑world public‑sector tasks. The trial covered automated website quality assurance, large‑scale chatbot safety testing, and assistance for social‑benefit applications, demonstrating agents’ ability to interpret dynamic interfaces. It also...
EU: AI to Transform Data Center Operations – But Not Overnight
EU‑LISA’s Energy‑Efficient Data Centers report highlights AI’s potential to cut power usage effectiveness in large‑scale facilities, citing examples like Google’s DeepMind achieving a 40% cooling energy reduction. However, the agency warns that AI‑driven solutions are still nascent and not yet...
Single Digital Record for Maternity Care Launches in Wales
Wales has become the first UK nation to implement a unified digital maternity record by rolling out BadgerNet Maternity across all seven NHS health boards. The platform links patient data, appointments and updates in a single app for expectant parents...
Governing AI with Confidence: Turn Ambition Into Action
Australian government agencies are shifting AI from a pilot mindset to an operational expectation, demanding trust, transparency, and accountability. DXC Technology and ServiceNow propose an "Agentic Control Tower" that embeds governance, risk, and compliance directly into AI‑driven workflows using ServiceNow...
NHS Launches £900m AI Framework
The NHS Shared Business Services (NHS SBS) has issued a call for suppliers to join a new £900 million (≈ $1.15 billion) artificial‑intelligence framework that will run from May 2027 to May 2035. The eight‑year, eight‑lot open framework covers radiology and diagnostic imaging, early detection,...
New York Transit Expands AI-Powered Technology Trials
New York’s major transit agencies have selected 18 startups for the latest Transit Tech Lab cycle, expanding AI‑driven pilots across the MTA, Port Authority, NJ Transit and related entities. The eight‑week proof‑of‑concepts focus on predictive maintenance, digital twins, inspection automation...
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CONNECTIVITY: Minister Malatsi Remains Undeterred in His Ambition to Overhaul ICT Sector
South Africa’s communications minister Solly Malatsi used his 2026/27 budget speech to champion Low‑Earth‑Orbit satellite services as a shortcut to nationwide broadband, urging the government to let foreign operators operate now. In a rare show of alignment, the Independent Communications...
FBI Seeks US-Wide Access to License Plate Cameras, Wants "Data in Near Real Time"
The FBI’s Directorate of Intelligence has issued an RFP to acquire near‑real‑time data from license‑plate readers covering at least 75 percent of U.S. locations. The agency plans to award contracts—potentially up to $36 million over five years—to one or two vendors...
FCC Expands Conditional Drone Approvals Under Covered List
The Federal Communications Commission’s Public Safety and Homeland Security Bureau granted conditional approvals to drone systems from Swiss‑based Elevon Aerial AG and German‑based Air6 Systems GmbH. The approvals, which run through the end of 2026, come despite the FCC’s broader...
Report: How State and Local Governments Can Build Digital Service Teams for Success
A new Beeck Center report outlines how state and local governments can build effective digital service teams (DSTs) to modernize public‑facing tools. It highlights that clear mandates, legislative backing, and centralized placement empower DSTs with authority and funding. The report...
The Quiet Revolution in Federal Payment Integrity
The Treasury Department’s Bureau of the Fiscal Service reported $11.7 billion in prevented, detected, or recovered fraud and improper payments in fiscal 2025, driven by its Do Not Pay Business Center. Access to the full Social Security Death Master File cut...
How to Improve Citizen Service Experience: Modernizing 311 Contact Centers
AI‑powered digital assistants are transforming 311 contact centers from static information hubs into 24/7, multilingual front doors for residents. Integrated service‑management tools now turn citizen requests into automated tickets that route to the right department, cutting response times and improving...
How Rwanda Is Using Drones to Improve Health Care
In 2016 Rwanda partnered with Zipline to launch drone ports that deliver blood products to hospitals, turning multi‑hour trips into 15‑60‑minute drops. A Wharton‑led study shows the program cut postpartum hemorrhage deaths by 51% and trauma deaths by 30%, while...
Reading to Install 2,600 On-Street EV Charge Points with char.gy
Reading Borough Council has teamed with charge‑point operator char.gy to install roughly 2,600 on‑street electric‑vehicle chargers over a 15‑year period. The initiative, backed by £866,000 from the UK government’s LEVI fund, aims to have at least 90% of households without...
Infrastructure Technology Podcast: Building Smarter Infrastructure with AI and Real-Time Data at North Highland
Episode 10 of the Infrastructure Technology Podcast spotlights North Highland’s AI partnership with the Oklahoma Department of Transportation. The firm is deploying AI‑driven analytics for bridge inspection, roadway monitoring and infrastructure planning, leveraging real‑time sensor data to prioritize maintenance. Guests Doug...
Miami International Airport to Open Digital Monitoring Hub by 2027
Miami‑Dade County will build the United States’ first airport‑wide digital monitoring hub at Miami International Airport, a $33 million, 13,254 sq ft Airport Operations Center slated for completion by 2027. The facility will feature AI‑powered long‑range PTZ cameras, digital tower technology and a...
Why an AI ‘Kill Switch’ Is Harder Than It Sounds
UK MPs have tabled an amendment to the Cyber Security and Resilience Bill that would give the Secretary of State authority to order the shutdown of data centres or AI systems in an emergency, though the proposal has not yet...
Defra Browse for Publications and Information Management Tech
The UK Department for Environment, Food and Rural Affairs (Defra) is launching a procurement to build a new research and development evidence portal that will replace legacy publication and document‑storage systems across the Defra group. The contract, valued at about...
Bits: UK eGate Age Limit Dropping, Korean to Retire the Asiana Brand
The UK government will lower the minimum age for using eGates at airports to eight years on 8 July, with a new height requirement of 120 cm and the usual biometric passport rule. Only 13 UK airports currently support eGates, leaving major...
New Zealand Plans Public Service Overhaul Focused on AI, Digitisation and Efficiency
New Zealand’s government unveiled a sweeping public‑service reform that will trim agency numbers, embed artificial intelligence and digital tools, and shrink the core workforce from about 65,000 to roughly 55,000 by 2029. The programme targets NZ$2.4 billion (≈US$1.44 billion) in savings over four...
ONS Nabs Banking Exec as New Digital Chief
The Office for National Statistics (ONS) has appointed Luke Ashton, former group chief data officer at Barclays, as its new Director General for Digital, Data and Technology. Ashton joins after leading data governance and process automation at the bank, bringing...
Sydney Ferries to Go Electric Amid Jostle for Power Points
The New South Wales government announced a trial electric ferry to serve the short‑hop route between Sydney Fish Market and Barangaroo. Contracts have been signed with shipyard Richardson Devine Marine to begin construction this year. The move complements NSW’s broader push to...
Cambodia Launches Digital Driver’s Licences, National ID Services Expand
Cambodia has launched digital driver’s licences that can be verified instantly via the state’s verify.gov.kh platform, and linked to a QR‑code enabled DG SuperApp. Physical licences stay valid, but new cards provide a digital copy in under three minutes, aiming...
ID.me and Verisys Partnership Points to Broader CMS Digital Identity Push
ID.me and Verisys have formed a strategic partnership to deliver a unified platform that verifies Medicaid provider identities, checks credentials, and supports CMS revalidation requirements. The solution merges ID.me’s identity‑proofing technology with Verisys’s credentialing data, giving state Medicaid agencies a...
How Federal Agencies Can Scale Enterprise Service Management With ServiceNow
Federal agencies have largely deployed ServiceNow as an IT ticketing system, but the platform’s broader Enterprise Service Management (ESM) capabilities remain underused. By extending the same workflow engine to HR, finance, and facilities, agencies can automate high‑volume processes such as...