
Marriott and Hilton face $7B liability from unredeemed loyalty points
Marriott and Hilton together carry nearly $7 billion in unredeemed loyalty points, with Marriott accounting for roughly $4 billion and Hilton about $3 billion. The liability stems from rapid growth in co‑branded credit‑card partnerships and soaring program enrollment that outpace point redemptions. Accounting treats the unredeemed “breakage” as a revenue source.

A sudden escalation in the Middle East has driven crude oil prices up nearly 40% in a week, pushing barrel prices toward $150 and sending jet‑fuel costs soaring. Fuel, the airline industry's largest variable expense, is now testing the resilience of differing risk‑management approaches. North American carriers have largely abandoned fuel‑hedging programmes, exposing them to immediate cost spikes, while many European airlines retain multi‑year hedge contracts that cushion price shocks. Asia‑Pacific airlines employ a hybrid mix shaped by local regulations and market exposure.

Citi’s ThankYou® points, though less publicized than Chase or Amex, can be redeemed for high‑value domestic and short‑haul flights when paired with the right airline partners. The article outlines the best low‑cost award sweet spots across JetBlue, Delta Flying Blue, United...
TROBBU will open its second all‑inclusive villa resort, TROBBU San Miguel de Allende, in July 2026. The property offers fifteen standalone villas of 2,200‑3,200 sq ft, each accommodating up to eight guests with private jacuzzis and full kitchen facilities. A 25% discount...

Sunshine Mountain Lodge in Banff National Park is offering a giveaway for a three‑night ski‑in, ski‑out stay plus lift tickets for two at the exclusive Sunshine Village resort. The lodge, reachable only by gondola, sits at 7,200 feet and provides direct...

Hilton Honors has raised the points cost for standard room awards, reaching a new ceiling of 250,000 points in 2025. Since moving to a dynamic pricing model in 2017, the required points have climbed from 90,000 to 120,000, 150,000, 200,000,...

Canada’s Transport Minister announced the opening of a U.S. Customs and Border Protection preclearance facility at Billy Bishop Toronto City Airport on March 10, 2026. The $30 million federal investment modernizes the terminal, allowing passengers to clear U.S. customs before departure....
Scenic Group announced three additional luxury river ships to be delivered between 2027 and 2028, expanding its presence on Portugal’s Douro and Southeast Asia’s Mekong rivers. The new vessels include the Emerald Nova, Scenic Aria, and Scenic Spirit II, each offering...
Atlas Ocean Voyages announced limited cabin availability for its 2026 Mediterranean Epicurean Expeditions sailing from July through September. Each expedition includes a complimentary Atlas Immersive Experience, offering exclusive after‑hours access to sites such as the Ephesus Odeon, a Syros traditions...
Ride & Seek announced a 14‑day historical cycling adventure across Hokkaido, Japan’s northernmost island, launching on September 3, 2026. The tour, priced from $8,960 per person on a double‑occupancy basis, blends forest, coastal, mountain and volcanic terrain with stays in traditional inns...
Grand Hyatt DFW Rooms Have a Video Peephole Screen — Here’s Why Hotels Rarely Use Them - View from the Wing https://t.co/LvAMGSsjHs
TGI Fridays signed a development agreement with PrideIn Hotels and Resorts to launch ten restaurants in Kenya, marking the brand's first entry into Sub‑Saharan Africa. The initial locations will be housed within PrideInn hotel properties and are slated to open...
Slang AI has teamed up with restaurant‑focused Guest Relationship Management platform Fishbowl to launch an integration that surfaces guest data at the moment a call comes in. The combined solution instantly identifies repeat callers, streamlines reservation confirmations, and automatically enriches...
Spirit Airlines has launched a paid status upgrade program running through December 31 2026. Base members can purchase Silver status for $79, while Silver members can either reclaim Gold for $199 or upgrade to Gold for $399. The upgrade grants perks such...
Takay is launching an ultra‑intimate 10‑seat omakase restaurant on Miami’s Coral Way, offering two nightly seatings with 17‑course and 20‑course menus priced at $225 and $275 respectively. Founded by veteran chefs Glen Kotlyarski and Yoni Matz, the venue blends traditional...
The Big Biscuit, a modern All‑American breakfast and lunch franchise, is adding a corporate‑operated restaurant in Manhattan, Kansas, slated for mid‑to‑late summer 2026 at 622 Tuttle Creek Blvd. The brand, now operating 30 locations across the Midwest and South, is...
Travelers face longer TSA lines as a partial government shutdown stalls DHS funding, leaving officers without pay and causing staffing shortages. Major hubs like Houston Hobby, New Orleans, Atlanta and Miami reported waits up to three hours during the Spring...
Ontario International Airport (ONT) earned the Airport Experience Conference’s Best Community Engagement Initiative award for its "Come Fly With Me" craft beer partnership with local Brewery X. The collaboration, launched in Terminal 2 in 2023, has expanded the ONT‑branded blonde ale...
United SM Business Card now offers a 100,000‑mile sign‑up bonus plus 2,000 Premier Qualifying Points after spending $5,000 within the first three months. The card carries a $150 annual fee but includes free first‑checked‑bag travel, two United Club passes, a...

Asheville Regional Airport (AVL) logged 2,240,877 passengers in 2025, the second‑highest volume in its history. The airport achieved this growth despite Hurricane Helene and an ongoing terminal expansion, underscoring its operational resilience. New nonstop routes and added seat capacity across...
South Bend International Airport will roll out ticketless parking using license‑plate recognition technology from March 4 to March 6, weather permitting. Drivers will scan QR codes, register their plate and payment details, and exit without stopping at a gate. The system supports...
HOSPA hosted its 2026 Professional Development Learner Awards at London’s Savoy Hotel, celebrating top performers from the 2024/2025 training cohort. Leonardo Hotels captured the Employer of the Year honour for its sustained investment in staff education. Five individuals were named...

Sonesta International Hotels has launched Signature Inn Medford Downtown, a 35‑room upper‑economy property in Medford, Oregon, positioned near Crater Lake and the Rogue Valley wine region. The hotel embraces a retro‑modern aesthetic that blends mid‑century styling with contemporary amenities. Sonesta’s executive vice president...
Jimmy John’s announced that chief marketing officer Darin Dugan will assume the role of brand president, replacing long‑time president James North. North will transition to a global brand ambassador position and become a franchisee. Kate Carpenter, formerly vice president of integrated marketing, steps...

JetBlue is running a buy‑miles promotion that offers a 125 % bonus, bringing the effective price of TrueBlue points to 1.43 ¢ each through April 18 2026. The deal caps purchases at 200,000 points per member and excludes the points from Mosaic elite qualification....

American Airlines has permanently removed its seasonal Miami‑Paris route, ending a winter‑only service that carried just over 53,000 round‑trip passengers in the last year. The cancellation reduces American’s Miami‑Europe weekly departures from 31 to 24, a 23% cut and the...

The Boeing 777X, slated for its first delivery in 2027, carries a historic list price of roughly $442 million, though airlines negotiate substantially lower figures. Program delays have already cost Boeing about $15 billion, pushing the timeline and adding financial pressure. Major carriers...

Rosy, a new 53‑seat restaurant in Cleveland’s Hingetown, opened on Feb. 26 under the partnership of Andrew Watts and chef Vinnie Cimino, known for Cordelia. The eatery serves "ancestral European" dishes inspired by the Istrian Peninsula, featuring a 12‑item rotating board...
Capella Hotel Group announced the appointment of Roland Fasel as president, effective 6 April 2026. Fasel brings over 30 years of luxury‑hospitality leadership, most recently as COO of Maybourne Hotel Group and previously as COO of Aman Resorts. He will oversee operational excellence and...

Darden Restaurants’ chief people officer Sarah King is championing an inclusive workplace that now boasts roughly 60% women and people of color in its executive ranks. Four of the company’s brands—LongHorn Steakhouse, The Capital Grille, Eddie V’s Prime Seafood and Seasons 52—are...
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California Pizza Kitchen (CPK) announced its first expansion beyond frozen pizza since 1999, adding new appetizers and entrée items to its consumer‑packaged goods lineup. The company will roll out these products in U.S. grocery stores in early 2027 and is...

The Atlas Hotel has opened in Boston as the city’s first boutique lifestyle destination, situated at the gateway of Harvard University’s Enterprise Research Campus. Developed by Tishman Speyer in partnership with Harvard and operated by Highgate, the property offers 246 guestrooms—including...

Applebee’s is running a March Madness promotion that offers boneless wings for just 50 cents each when ordered to‑go through its website or mobile app from March 17‑22 and April 4‑6. The deal targets the chain’s off‑premises segment, which saw a 6.5% year‑over‑year sales...

Can a shared lounge space provide the level of comfort and amenities that international travelers expect? We explore The View Lounge at BRU: https://t.co/MnF5tFqtya #PaxEx #AvGeek https://t.co/V2PTDdgGPL
Munich Airport opened Germany's first inclusive security checkpoint on March 9, 2026. The barrier‑free area is tailored for passengers with reduced mobility, non‑visible disabilities, and families with young children. Staff‑assisted boarding replaces automated readers, and the design includes child‑friendly films...
The 12th Revised Edition of USALI introduces an Energy, Water, and Waste (EWW) schedule that obliges hotels to report both the cost and consumption of water in their financial statements. By capturing gallons or cubic meters alongside monetary expenses, properties...

Procure Impact has partnered with Highgate to embed social procurement across the hotel chain’s portfolio, creating curated marketplaces featuring more than 6,000 mission‑driven products. The collaboration will roll out in 2026, integrating these items into amenities and guest touchpoints. Highgate...
Hotel Barrière Le Majestic Cannes earned Green Globe Gold certification, marking five consecutive years of sustainability progress as it celebrates its centennial. The French Riviera landmark has cut energy and water use with LED lighting, motion sensors, and water‑saving fixtures,...

British Airways remains the largest European carrier to the United States, moving 7.6 million passengers between December 2024 and November 2025. Its overall US load factor of 83 % placed it 13th among European airlines, trailing carriers such as TAP and Air France. The...
American Airlines has launched a summer service from Edinburgh to New York JFK, expanding its transatlantic footprint in Scotland. The new route joins the Philadelphia‑Edinburgh flight that resumed last year, giving the airport two direct US connections. The airline will operate...

The Los Angeles Travel & Adventure Show, one of the nation’s largest consumer travel expos, convened thousands of travelers, tour operators, cruise lines, and destination marketers in early March 2026. The multi‑stage format featured expert panels on emerging travel trends, destination...
Hotel operators are reevaluating traditional coaxial cable TV as guest expectations shift toward streaming and seamless in‑room technology. Research shows Wi‑Fi remains a priority, but access to personal streaming apps now outranks linear television. Aging cable infrastructure incurs rising maintenance...
AutoCamp Asheville has opened and is now bookable through Hilton’s official channels, allowing Hilton Honors members to earn and redeem points for stays. Guests receive exclusive on‑property perks such as a complimentary firewood bundle, a s’mores kit, and upgrade opportunities...

Hyatt Regency Hill Country Resort and Villas announced the completion of a multi‑year, $100 million renovation that adds a 2.2‑acre Crystal Lagoons‑powered lagoon, a 5,600‑square‑foot waterfront event venue, and a Toptracer golf‑bay range. The project also refreshed the Windflower Spa and...

Dreamscape Hospitality announced it will manage two Marriott‑branded hotels—Courtyard by Marriott Houma in Louisiana and Fairfield by Marriott Inn & Suites Springdale in Arkansas—both owned by Verge Hospitality Management. The partnership expands Dreamscape’s midscale portfolio and leverages its operational expertise...

Accor has appointed Laurent Choain as its Global Chief People & Culture Officer, effective April 1, 2026. He will also sit on the Premium, Midscale & Economy Executive Committee, overseeing the group’s talent agenda and cultural transformation. Choain brings more...

Cherko Fusco Realty brokered the sale of two East Coast hotels: the 226‑key Portland Sheraton at Sable Oaks in Maine, sold to a Colwen Hotels affiliate, and the 138‑key Aloft Fort Lauderdale Airport, acquired by an MHG Hotels affiliate. Both...

Airports are moving from experimental baggage pilots to a 2026 rollout of fully integrated, software‑driven handling systems. The upcoming webinar highlights how AI, robotics, computer vision and IoT‑enabled tags will turn baggage handling from a cost‑center into a predictive, resilient...
Busch Gardens Tampa Bay will host its annual Food, Wine & Garden Festival on Fridays, Saturdays and Sundays through May 10, 2026. The event showcases more than 65 international dishes, wines, craft beers and cocktails, plus a new series of wildlife‑inspired garden...

The Generation Essentials Group, a subsidiary of AMTD Digital, acquired the Hilton Garden Inn New York/Tribeca for $69 million and rebranded it as the AMTD IDEA Tribeca Hotel. The deal, announced jointly by AMTD Group, AMTD IDEA Group and AMTD Digital,...

Walt Disney World is bringing back its free dining plan for 2026, but only for guests who purchase qualifying vacation packages. The promotion, limited to select resort and ticket combinations, offers unlimited quick‑service meals and snacks at no extra cost....