Deloitte Digital Signs 5-Year Partnership with RACQ and Adobe
Deloitte Digital has entered a five‑year partnership with Australia’s Royal Automobile Club of Queensland (RACQ) and Adobe to overhaul the club’s member experience. RACQ, which serves 1.7 million members across insurance, roadside assistance, banking and solar, will tap Adobe’s generative and predictive AI tools for real‑time personalization, scalable content creation and intelligent automation. Deloitte will manage the end‑to‑end Adobe implementation, integrating platforms such as Experience Platform, Firefly and Workfront. The “Lighthouse” model adds commercial flexibility and early access to new AI capabilities.
Lean Solutions Group Launches LSG Performance Assurance to Help Organizations Scale Their Operations
Lean Solutions Group (LSG) unveiled LSG Performance Assurance, a service that blends AI‑driven monitoring with embedded Performance Assurance Engineers to govern and continuously improve enterprise workflows. The offering targets organizations scaling AI‑enabled operations, promising proactive risk detection, root‑cause analysis, and...
Your Business Is Leaving Half Its Potential on the Table. Jerry Peterson Can Show You Where.
Jerry Peterson, a three‑decade veteran of organizational consulting, argues that most companies operate at half their true capacity because hidden human bottlenecks drain productivity. He cites a Fortune 500 financial services firm that slashed technology turnover from 35% to under 10%...
SailoLabs Launches AI RevOps Readiness Audit to Help B2B SaaS Teams Prepare for Agentic CRM
SailoLabs, a revenue‑operations consultancy, has launched an AI RevOps Readiness Audit aimed at B2B SaaS firms preparing for Agentic CRM. The framework assesses CRM data quality, system integration, workflow automation, and overall RevOps maturity before AI‑driven revenue tools are deployed....
How To Conduct A Successful Post-Merger Integration
David Fubini, former McKinsey senior partner and Harvard Business School lecturer, argues that post‑merger integration—not strategy, financing, or due diligence—makes or breaks a deal. In his new book, he outlines an "Integration Mindset" that blends tailored planning, cultural insight, and...
Why Lean Fails to Stick — with Thomas Cox and Andre DeMerchant
In episode 547 of the Lean Blog Interviews podcast, Thomas Cox and Andre DeMerchant argue that psychological safety is a non‑negotiable precondition for any Lean transformation. They trace the root cause of failed rollouts to executives defaulting to Chris Argyris’s Model 1 (controlling,...