ServiceNow Resolves 90% of Its Own IT Requests Autonomously. Now It Wants to Do the Same for Any Enterprise
ServiceNow reports that it resolves 90% of its own employee IT requests autonomously, delivering solutions up to 99% faster than human agents. The company unveiled an Autonomous Workforce framework, the EmployeeWorks product, and a "role automation" architecture to extend this capability enterprise‑wide. Built on its recent Moveworks acquisition, the approach treats AI as a worker that executes tasks within existing governance structures rather than a peripheral assistant. This marks a strategic shift from AI‑assisted ticketing to AI‑driven end‑to‑end service delivery.
The Global Fight Over Who Controls Your Data Just Escalated — Here’s What the Numbers Say
U.S. diplomats have been instructed to lobby foreign governments to ease data‑sovereignty and data‑localization rules, arguing that strict regulations hinder American cloud and AI firms. Kiteworks’ 2026 Data Sovereignty Report, based on 286 security professionals across Canada, the Middle East...
Telegram Rises to Top Spot in Job Scam Activity
Revolut’s latest report shows encrypted messaging apps now dominate Authorised Push Payment (APP) fraud, with Telegram accounting for over 58% of job‑related scams. The platform’s share of total APP fraud rose more than 30% year‑over‑year, overtaking WhatsApp in several categories....
Deloitte Launches Toolkit to Help Organizations Move From AI Experimentation to Long-Term Value
Deloitte has introduced Enterprise AI Navigator, an advisory and engineering software suite aimed at moving enterprises from fragmented AI pilots to measurable, organization‑wide value. The platform combines Deloitte’s Ascend project‑management tools with proprietary data to identify suitable processes, model workflow...
‘Piloting’ AI Tools Isn’t Cool Anymore
Large U.S. corporations are abandoning the term “pilot” for AI projects, signaling a move from small‑scale tests toward deployments that deliver measurable value. A MIT study that found 95% of AI pilots failed to generate financial impact, combined with a...
How AI Can Build Organizational Agility
Enterprise leaders facing 2026 economic uncertainty are turning to AI to boost organizational agility. Personiv’s 2025 Executive Outlook Pulse Survey shows 76% of public firms and 45% of private firms already use AI, especially in finance functions like payroll and...
Retrofits Vs. Rebuilds: Approaches to Adapting Legacy Data Centers for AI
The surge in AI workloads is prompting data‑center operators to consider retrofitting legacy facilities rather than constructing purpose‑built AI campuses. Retrofitting can accelerate deployment, lower capital outlay, and improve sustainability, but it hinges on upgrading power delivery, cooling capacity, rack...
Retrofits Vs. Rebuilds: Approaches to Adapting Legacy Data Centers for AI
The AI boom is driving demand for massive compute capacity, prompting operators to consider both new purpose‑built AI data centers and upgrades to existing facilities. Retrofitting legacy data centers can be faster, cheaper, and more sustainable, but only if power,...
Banks – and Google – Open to Gemini-Powered Exfil via Public API Keys, Researchers Say
Security firm Truffle Security revealed that publicly exposed Google API keys can be upgraded to full‑access Gemini credentials, enabling data exfiltration from any organization using them. A November scan uncovered 2,863 such keys, affecting major banks, security vendors, and even...
IBM Integrates Deepgram Voice AI Into Watsonx Orchestrate Platform
IBM has partnered with Deepgram to embed its speech‑to‑text and text‑to‑speech engines into the watsonx Orchestrate generative AI platform. The integration adds real‑time transcription, captioning and multi‑language voice support, letting enterprises build voice‑enabled agents and workflows. Deepgram becomes IBM’s first...
Intellicheck Desktop Application Helps Organizations Combat Identity Theft
Intellicheck launched an enriched Desktop Application that lets organizations of any size stop identity theft and fraud instantly, without needing system integration. The solution works with existing scanners, incurs minimal cost, and stores transaction history securely in the cloud via...
AMD Commits $250M To Nutanix To Accelerate Enterprise Agentic AI Infrastructure
AMD announced a $250 million strategic partnership with Nutanix, buying $150 million of Nutanix common stock and committing up to $100 million for joint R&D and go‑to‑market efforts. The collaboration will integrate Nutanix’s Cloud and Kubernetes platforms with AMD’s EPYC CPUs, Instinct GPUs,...
Simplify MSP Technician Authentication with Duo Delegated Access
Cisco Duo unveiled Delegated Access, a feature that lets Managed Service Provider (MSP) technicians authenticate to client applications using a single Duo user account. The solution centralizes MFA policy, logs, and monitoring on the parent account while granting access to...
App Sprawl Bogs Down Operations, Fuels Shadow IT Growth
Torii’s 2026 SaaS Benchmark Report reveals that large enterprises now run an average of 2,191 applications, with more than 61% of those tools operating without formal IT approval. AI experimentation is intensifying the problem, as employees juggle roughly 40 apps...
Planning for AI Induced Economic Volatility
Enterprise adoption of large‑language models is moving from pilot projects in 2025 to production in 2026 and full‑scale deployment by 2027, enabling multi‑step, agentic workflows that can cut head‑office labor by up to 30 %. While individual firms gain margin improvements,...
PCI Council Says Threats to Payments Systems Are Speeding Up
The PCI Security Standards Council published its inaugural 2025 annual report, the first since its 2006 founding, outlining a surge in payment‑system threats and the council’s expanding role. The report highlights accelerated attacks leveraging AI, ransomware incidents such as BridgePay,...
JPMorgan’s $20 Billion Tech Bet Could Shrink FinTech’s Innovation Edge
JPMorgan Chase disclosed a $19‑$20 billion annual technology budget, earmarked for AI, cloud infrastructure, and data integration. More than 80% of its applications now run on modern platforms, with over 70% in public or private clouds, enabling real‑time processing and automated...
Vast Data Integrates AI OS Into Nvidia GPU-Powered Servers
Vast Data and Nvidia have launched the CNode‑X, a GPU‑powered server that embeds the Vast Data AI Operating System directly onto Nvidia hardware. The integrated solution is optimized for AI pipelines, high‑performance analytics, vector search, retrieval‑augmented generation and agentic workloads....
NASA Seeks IBM Partner to Manage Agency's Software Portfolio
NASA has issued a request for information (RFI) to find an IBM Platinum Partner that will manage its extensive software portfolio. The agency intends to establish a five‑year blanket purchase agreement covering licenses, subscription support, expert lab services, and remote...
SPS Commerce Introduces MAX, Embedded AI for Supply Chain Workflows
SPS Commerce has launched MAX, an AI‑driven set of capabilities embedded in its supply‑chain network that currently operates in an advisory mode, surfacing anomalies and recommending actions within existing EDI workflows. The system is designed to improve supplier compliance, order...
Georgia Tech Researchers Highlight Vulnerabilities in Threat Intelligence Sharing
Georgia Tech researchers have uncovered critical weaknesses in the global threat‑intelligence supply chain, highlighting how inconsistent data quality and limited sharing impede rapid response. Their study, presented at the NDSS Symposium, found that while 67% of vendors sandbox suspicious binaries,...
AI-Powered CVE Research: Winning the Race Against Emerging Vulnerabilities
Praetorian unveiled its AI‑driven CVE Researcher pipeline, automating the end‑to‑end analysis of new vulnerabilities from CISA’s KEV catalog. The system ingests a CVE ID and outputs research reports, technology reconnaissance, asset correlation, and validated Nuclei detection templates within minutes. Reported...
Dennis Venter Resigns as iOCO Co-CEO
Dennis Venter has stepped down as co‑CEO and board member of JSE‑listed iOCO with immediate effect, citing other business interests. He and fellow co‑CEO Rhys Summerton, appointed in February 2025, led a turnaround that lifted EBITDA 68 % to R516 million and...
Netskope NewEdge AI Fast Path Reduces Latency for Enterprise AI Workloads
Netskope introduced NewEdge AI Fast Path, a suite of network‑optimizing capabilities that route AI traffic through low‑latency, secure paths across public, private and neo‑cloud environments. The service cuts time‑to‑first‑token for conversational models, speeds up multi‑prompt agentic workflows, and enhances retrieval‑augmented...
SentinelOne Addresses Identity Risk Across Endpoints, Browsers, and AI Workflows
SentinelOne launched the Singularity Identity portfolio to protect non‑human identities such as AI agents, service accounts, APIs, and workloads. The solution moves beyond static authentication, requiring continuous validation of intent across endpoints, browsers, and AI workflows. By tying identity data...
Veza Expands Platform with AI Access Agents for Enterprise Identity Governance
Veza announced the launch of Veza Access Agents, AI‑driven tools that automate identity and access governance for both human users and autonomous AI agents. The agents, built on AWS Bedrock, provide natural‑language interfaces for risk queries, permission visualizations, and AI‑assisted...
CloudCasa Expands Red Hat OpenShift Data Protection Across Edge and Hybrid Cloud
CloudCasa has upgraded its backup and recovery platform to better serve Red Hat OpenShift deployments across core, edge, and hybrid cloud environments. The update adds native SMB protocol support as a backup target, letting customers use existing SMB storage or operator‑deployed...
Jira’s Latest Update Allows AI Agents and Humans to Work Side by Side
Atlassian introduced “Agents in Jira,” allowing AI agents to be assigned, tracked, and managed alongside human users within the Jira dashboard. The feature, now in open beta, lets teams assign tickets to AI, set deadlines, and monitor progress with the...
Why 'Call This Number' TOAD Emails Beat Gateways
Researchers at StrongestLayer analyzed about 5,000 phishing emails that evaded secure email gateways between December 2025 and early 2026. They found that telephone‑oriented attack delivery (TOAD), which consists solely of a phone number, represented roughly 28 % of all bypasses and...
Scality RING Becomes Back-End Object Store for WEKA NeuralMesh
Scality and WEKA announced that Scality RING will serve as the back‑end object store for WEKA’s NeuralMesh high‑performance AI file system. The partnership leverages NeuralMesh’s SSD‑based front‑end with RING’s cost‑efficient, disk‑based object tier, delivering up to ten times faster performance than...
TCN Secures Arum Approved Status for Operator Platform
TCN’s cloud‑based contact‑center solution Operator has earned Arum Approved System status after an independent assessment, confirming it meets rigorous operational, compliance and scalability standards for regulated credit and collections environments. The certification highlights Operator’s omnichannel capabilities, rules‑based automation and configurable...
State of AI: Widely Used for Planning -- Drives the Business at Just 25% of Firms
AI adoption remains uneven, with only a quarter of surveyed firms naming AI as a primary driver of business strategy by the end of 2025, though that share more than doubled from early 2025. Fifty‑five percent say AI influences strategic...
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'Richter Scale' Model Measures Magnitude of OT Cyber Incidents
The Operational Technology Incident (OTI) Impact Score, unveiled at the S4x26 conference, offers a Richter‑scale‑style metric for gauging OT cyber‑attack consequences. It combines severity, reach, and duration into a single figure, with assessments delivered via an online portal within 12...
Arctic Wolf Snaps up Sevco Security to Bolster Exposure Management
Arctic Wolf announced the acquisition of Texas‑based Sevco Security, a cloud‑native exposure assessment specialist, for an undisclosed amount. Sevco’s platform, recognized as a Gartner Visionary in 2025, will be folded into Arctic Wolf’s Aurora platform to unify asset intelligence, vulnerability...
How Data Centers Are Adapting to Extreme Weather
U.S. data‑center operators are confronting a surge in extreme weather events, from floods and wildfires to record heat and cold spells. Scenario analyses from S&P Global and the World Economic Forum estimate climate‑driven costs could equal 9.5% of total data‑center...
Close Your Workforce’s AI Skills Gap by Designing an Adaptive Organization - SPONSOR CONTENT FROM SLALOM
The 2026 Slalom AI Research Report shows a paradox: 68 % of leaders feel they can keep pace with AI, yet 93 % cite underdeveloped skills and inadequate training as major barriers. Deploying AI tools alone isn’t delivering results; the capability gap...
Why ‘Buy vs Build’ Is the Wrong Question for AI Strategy
Artificial intelligence is now a strategic priority, yet many enterprises chase hype instead of defining clear use cases, driven by a 63% fear‑of‑missing‑out. The traditional buy‑vs‑build debate is less relevant than asking what problem AI should solve. A blended approach—combining...
The Missing Link Moves Into Infosys’ North Sydney Office
Cyber‑security specialist The Missing Link, acquired by Infosys in May 2025, has moved from Artarmon to Infosys’ North Sydney office. The relocation creates an upgraded Global Security Operations Centre offering 24/7 monitoring and services aligned with the Australian Signals Directorate’s Essential Eight....
Mustek Warns Chip-Supply Crisis Far From Over
Mustek warned that memory and storage shortages driven by rapid AI infrastructure expansion will persist until 2027, tightening component availability and pricing. The South African distributor said its integrated distribution model helps stabilise supply but margins remain pressured. Mustek also...
AI’s Priority Shift and Impact for ERP Systems
Artificial intelligence is moving from experimental pilots to a core, existential priority in enterprise resource planning, with Aptean positioning its AppCentral platform as the foundation for industry‑specific AI integration. The platform embeds AI agents, natural‑language queries and intelligent workflows directly...
South Africa’s Draft AI Policy Headed to Cabinet
South Africa’s draft artificial intelligence policy is set to be discussed by the economic cluster ministerial council next month before moving to a cabinet committee, with a gazette for public comment slated for March. The framework, built on 14 pillars...
Tanium Augments APAC Leadership with New Promotions
Tanium announced a series of senior appointments to strengthen its Asia Pacific leadership. James Greenwood was promoted to area vice‑president of solution engineering, while Yasir Yousuff became vice‑president of marketing for the APJ region. The company also added Satyen Desai as...
RWS Global Deploys Box’s AI Tools to Streamline Contract Workflow
RWS Global partnered with Box to embed AI‑driven tools into its contract lifecycle, leveraging Box Enterprise Advanced, Box Doc Gen, and Box Sign. The new no‑code workflow automates document generation, legal approval, and e‑signature, cutting processing time from roughly 20 minutes to...
Ransomware Is the Invoice for Compounding Technical Debt
Ransomware attacks are increasingly being framed as the overdue invoice for years of accumulated technical debt. Experts highlight that identity sprawl, inconsistent patching, and legacy backup systems create fertile ground for ransomware to cripple organisations. A Rubrik survey found 95%...
Sektor Signs up Concentric AI to A/NZ Distie Portfolio
Sektor has entered a distribution agreement with AI and data‑security‑governance vendor Concentric AI to serve the Australian and New Zealand market. As an authorised distributor, Sektor will equip its channel partners with enablement, go‑to‑market support and local expertise, positioning Concentric AI’s platform for...
Firmus Partners with Vast Data for APAC Expansion
Firmus announced a partnership with Vast Data to deploy the Vast AI Operating System as the data foundation for its Asia‑Pacific expansion. The collaboration targets high‑throughput, disaggregated GPU clusters, ensuring efficiency across thousands of GPUs in its sovereign AI factories,...
SISU Solutions Joins ICTPA Panel
Australia's Department of Defence has added SISU Solutions to its Information Communications Technology Provider Arrangement (ICTPA) panel, making the SME one of the few approved across all service modules. SISU can now supply systems integration, application services, and ICT personnel...
Aptean Acquires OpsVeda to Bring End-to-End Agentic Orchestration to the Logility Supply Chain Planning and Execution Platform
Aptean announced the acquisition of OpsVeda, an AI‑powered operations command center, to integrate with its recently acquired Logility supply‑chain platform. The deal adds a real‑time, agentic execution layer that bridges planning and execution, enabling continuous AI‑driven orchestration across the supply...
Aptean Launches Paragon Route 360 on AppCentral, Transforming AI-Driven Real-Time Routing and Scheduling for Logistics Teams
Aptean announced the launch of Paragon Route 360 on its AppCentral platform, delivering an AI‑native routing and scheduling solution for logistics teams. The software offers continuous schedules, an AI Routing Assistant that accepts natural‑language commands, and AI agents that automate...
From Packets to Prompts: What Cisco’s AITECH Certification Means for IT Pros
Cisco launched the AI Technical Practitioner (AITECH) certification, a role‑oriented credential that validates applied AI skills for infrastructure professionals. The 60‑minute 800‑110 exam covers generative AI, prompt engineering, ethics, security, data analysis, and workflow automation. AITECH targets network engineers, AIOps...