Map Communications, an employee‑owned virtual receptionist firm, has adopted Zoho’s suite to manage its customer lifecycle while keeping its proprietary real‑time operations separate. The company embraced an 80/20 approach, using Zoho Contracts, CRM, Desk and Data Bridge to meet most requirements without building custom modules. By centralizing data and automating transfers, Map eliminates manual copy‑paste errors and creates a single source of truth for future AI initiatives. The firm also partnered with external consultants for migration, emphasizing knowledge transfer and now seeks unified single sign‑on across Zoho apps.

Totogi’s Ontology is an executable knowledge layer that sits above BSS, OSS and network systems, providing a unified decision infrastructure for telco AI. The platform recently secured a deal with Singapore’s StarHub, promising up to a 10% boost in enterprise...

Enterprise Resource Planning (ERP) systems provide cross‑functional visibility, yet they only process structured transaction data. When real‑world events—such as road accidents, equipment failures, or infrastructure work—occur outside those parameters, the ERP records the symptom but not the cause. Gartner reports...

DataBahn has deepened its partnership with Microsoft, embedding its AI‑driven data pipeline into Microsoft Sentinel via the Content Hub and Azure Marketplace. The joint solution automates ingestion, normalization, and routing of telemetry from hundreds of sources, cutting weeks of manual...

Microsoft unveiled a new suite of AI‑driven agents that automate end‑to‑end application and infrastructure modernization on Azure. The Azure Copilot migration agent and GitHub Copilot modernization agent entered public preview, enabling continuous discovery, assessment, planning, code transformation, and deployment. By...

DynaFile unveiled a new integration with Paylocity that automatically links employee data from the HRIS platform to its secure cloud‑based document management system. The connection routes onboarding forms, tax documents and other records directly into structured DynaFile folders, eliminating manual...

Lynda Petherick, originally hired to find a CIO, now serves as both COO and CIO of New Look, a UK fashion retailer that posted $929 million in revenue for 2025. Under her leadership the company is migrating its core ERP to...

Netskope unveiled Netskope One AI Security, extending its Zero Trust platform to monitor and control AI agents, models, and data flows across enterprises. The suite adds an Agentic Broker, AI Guardrails, AI Gateway, and AI Red Teaming to give security...
Amazon Web Services has broadened AWS Security Hub into a centralized multicloud security operations platform. The enhanced service aggregates risk signals from AWS and third‑party tools, delivering near‑real‑time analytics, automated analysis, and prioritized insights across multiple cloud providers. New capabilities...

Saltbox Management announced the addition of Salesforce Partner Cloud to its service suite, extending its expertise across the Salesforce ecosystem. The new offering targets manufacturers and complex B2B firms that need tighter visibility into partner activity and streamlined indirect revenue...

Salesforce launched Agentforce Contact Center, a unified platform that blends voice, digital channels, CRM data, and generative AI. Early adopters Compass Working Capital and Savant Systems report streamlined omni‑channel workflows and AI‑driven assistance. Compass estimates saving 30 minutes per client...
Saviynt has appointed Nextgen as its key distributor for the Australian market, extending its channel‑first approach across APJ. The partnership grants regional integrators, specialists, and resellers access to Saviynt’s cloud‑native identity security platform, with Nextgen handling onboarding, logistics, financial services,...
Salesforce unveiled new Agentforce capabilities, including Agentforce for Communications—a suite of pre‑built AI agents tailored for telecom sales and customer‑service workflows. It also introduced the Agentic Work Unit (AWU) metric, which counts each discrete AI‑driven task, reporting 2.4 billion AWUs to...
Salesforce unveiled the Agentic Work Unit (AWU) on its Feb 25, 2026 earnings call, defining it as a single AI‑driven task that converts raw intelligence into actionable work. The company reported processing over 19 trillion AI tokens into 2.4 billion AWUs, with 771 million delivered...

Microsoft’s March Patch Tuesday addressed 83 vulnerabilities spanning Windows, Azure, Office, and core services. For the first time in six months, the update contained no actively exploited zero‑day flaws, though six defects were flagged as more likely to be weaponized....
The UAE will roll out a national e‑invoicing system, moving from paper and PDF invoices to structured digital records reported to the Federal Tax Authority. A phased schedule starts with a pilot in July 2026, mandatory compliance for firms with revenue...

The Internal Revenue Service has issued a fast‑track sources‑sought notice for a new Business Intelligence Platform to collect, research and validate corporate and partnership taxpayer data. The contract will cover one base year and up to four option years, providing...

Salesforce introduced Agentforce Contact Center, a unified platform that merges voice, digital channels, CRM data, and AI agents into a single native system. The solution enables AI‑driven self‑service at scale while providing seamless AI‑to‑human handoffs with full context. Agents see...

Fujifilm Healthcare Americas showcased its AI‑driven Synapse enterprise imaging portfolio at HIMSS 2026 in Las Vegas. The lineup highlighted the Synapse AI Orchestrator, which embeds diverse AI algorithms into PACS workflows, and the Synapse Worklist Orchestrator, which uses AI learning...
HashiCorp announced that HCP Vault Dedicated is now available in four new cloud regions—AWS Stockholm and Paris, and Azure Australia East and Australia Central. The expansion broadens the service’s global footprint, giving customers the ability to locate Vault clusters closer...
Japan’s cloud ERP market is projected to grow at a 20.1% compound annual rate through 2032, positioning the country to capture roughly one‑third of global demand. Government‑backed digital transformation programs and subsidies are accelerating adoption across manufacturing, IT, telecom, finance...

Clean, reliable data is the foundation of any effective CRM, yet most organizations watch their records degrade as leads flow in, updates occur, and integrations sync. Manual de‑duplication and field fixes are slow, error‑prone, and unsustainable at scale. Leveraging ETL...

Buildout Inc. has launched Buildout CRM, the final component of its AI‑powered, end‑to‑end deal engine for commercial real‑estate brokerages. The new CRM integrates with the existing Buildout Suite, creating a single shared workflow and data layer that spans the entire...
Opsera announced the launch of its AI‑powered AppSec agents, a new suite designed to embed security, compliance, and architectural validation directly into AI‑assisted development workflows. The agents operate as autonomous pre‑commit guards, automatically scanning AI‑generated code, enforcing SOC 2, HIPAA, PCI‑DSS...

Microsoft will automatically enable hotpatch security updates in Windows Autopatch for eligible devices managed via Intune or the Microsoft Graph API, beginning with the May 2026 security release. Hotpatch, introduced a year ago, lets critical fixes install without a reboot, accelerating...

Researchers at Tenable disclosed nine cross‑tenant vulnerabilities in Google Looker Studio, dubbed “LeakyLooker,” that could let attackers execute arbitrary SQL queries against BigQuery, Spanner, PostgreSQL, MySQL and other GCP data sources. The flaws, ranging from zero‑click SQL injection to data‑source...
Cisco has embedded Splunk IT Service Intelligence directly into its Nexus Dashboard, the core management platform for Nexus 9000 and 8000 series data‑center switches. The native integration streams high‑fidelity telemetry, enabling faster fault detection, automated root‑cause analysis and remediation without...

ColorTokens introduced Xshield AI Agent, an AI‑driven engine that automates microsegmentation policy design and enforcement. The solution claims to shrink policy rollout from days to minutes, enabling rapid isolation of critical assets during breaches. In pre‑release tests, customers reported up...

Secureframe Inc. launched Secureframe Defense, an AI‑powered platform that automates CMMC Level 2 compliance for defense industrial base contractors. The solution deploys a compliant CUI enclave in under 30 minutes, generates system security plans, policies, and continuous monitoring, and compiles audit...
Manchester Airports Group (MAG) has chosen Azinq’s Airport Hive suite to replace its legacy operational systems at all three UK airports. The new platform will create a real‑time digital backbone, integrating flight data, boarding, A‑CDM, billing and reporting, and is...

ERP News Magazine released its March 2026 Issue 58, spotlighting the rise of intelligent ERP and the transformation of CRM into an intelligence layer. The edition features expert interviews on AI‑driven ERP workflows, agent‑mediated commerce, adaptive transformation delivery, and cloud‑centric modernization....

Jitterbit’s 2026 AI Automation Benchmark, surveying 1,500 IT leaders, shows 78% of AI projects now delivering moderate to high value, with budget no longer the primary hurdle. AI accountability has become the top factor in tool selection, cited by 47%...

At SuiteConnect NYC, NetSuite CEO Evan Goldberg detailed the rollout of NetSuite Next, the company’s biggest update since its founding, emphasizing AI‑driven features such as Ask Oracle, smart financial close, and ad‑hoc dashboards. He stressed that AI will expand, not shrink, the...

Paperpal for Life Sciences, Cactus Communications' AI platform, has completed a HIPAA readiness assessment and can now offer Business Associate Agreements for handling PHI and PII. The certification underscores the platform’s secure‑by‑design architecture and data‑governance framework. Paperpal claims its AI...

NiCE unveiled an agentic AI platform that converts structured and unstructured enterprise interaction data into ready‑to‑deploy AI agents at scale. The system scans voice, chat, digital channels and workflows, pinpoints high‑impact automation opportunities, and quantifies projected ROI before launch. It...
Intuit announced a multi‑year partnership with Anthropic to embed Claude AI agents into its ecosystem. The deal lets mid‑market firms build secure, customizable financial assistants while exposing Intuit services such as QuickBooks, TurboTax and Credit Karma within Anthropic’s products. It...
Boomi unveiled a 2026 platform upgrade that pivots from AI pilots to "data activation," introducing the Meta Hub as a unified system of record to eliminate fragmented data. The new Agent Control Tower adds governance, session logs, and observability for...
The guide explains how to build a fully automated GTM engine by linking HubSpot, Clay, and Octave. It shows how real‑time buying signals can trigger workflows, how Clay’s waterfall data enrichment delivers verified emails at minimal cost, and how Octave...
Klaviyo and Shopify have expanded their integration, adding a fully synchronized multi‑market data layer that pulls Shopify Markets' localized catalog information directly into Klaviyo. The new Locale Aware Catalogs feature automatically syncs translated product content, regional pricing, currency, and market‑specific...

Finnair Cargo has renewed its partnership with Accelya, keeping the Accelya Cargo platform as the backbone of its commercial, operational, ground‑handling and revenue‑accounting functions. The platform automates rating, warehouse operations, billing and settlement, delivering end‑to‑end accuracy across Finnair’s cargo network....
SageX unveiled an AI‑powered data transformation layer that automates purchase order and invoice processing, routing unstructured content from email inboxes directly into ERP systems. The solution slashes processing time from 45 minutes to under one minute and cuts per‑document costs...

Coforge Limited has been named ServiceNow’s 2026 Partner of the Year for CRM domain expertise in the Asia‑Pacific region. The award spotlights the company’s AI‑driven Customer Service Management solutions, including omnichannel integration and automated case handling. Coforge’s stock edged higher,...

Zoho unveiled the Model Context Protocol (MCP), a shared communication layer that lets AI agents orchestrate actions across Zoho’s suite and over 300 third‑party applications with a single natural‑language prompt. By exposing a standard API, MCP translates user intent into...
The article offers a hands‑on playbook for turning locked‑down enterprise AI into a useful partner by feeding it structured context. It introduces three "context cards" – personal, organization, and project – that capture role, company values, SOPs, and initiative details....
A company implemented a generative UI system for its customer‑service dashboard, shrinking development time from three months to two weeks. The solution combines a curated component library, context analysis, an AI‑driven composition engine, and a rendering layer to assemble interfaces...

Redgate hosted a webinar titled "Compliance Without Compromise: Test Data Management That Finally Fits," highlighting how modern test data management can meet strict compliance requirements without slowing development. Speakers Kellyn Gorman, Redgate’s Multiplatform Database/AI Advocate, and Product Manager James Hemson...

Velvet Tempest, a long‑standing ransomware affiliate, leveraged a ClickFix malvertising lure to breach a U.S. nonprofit’s network of 3,000+ endpoints. The group performed hands‑on AD reconnaissance, harvested Chrome credentials, and staged the DonutLoader and CastleRAT backdoor, but stopped short of...

Microsoft’s threat‑intelligence report reveals that cyber‑criminals are increasingly embedding generative AI across the entire attack lifecycle. Threat groups use large language models to draft phishing emails, create fake professional identities, and accelerate malware development. The report highlights specific North Korean...
Anthropic unveiled Claude Marketplace, a limited‑preview platform that lets enterprises apply existing Claude spend toward third‑party tools built on its models. The offering aggregates partners such as GitLab, Replit, Snowflake, Harvey and Rogo, and consolidates invoicing to streamline procurement. By...
Epicor is leveraging channel partners Technology Coast Partners (TCP) and Auros to expand its Kinetic ERP platform across Latin America. TCP helped Mexican water‑treatment firm Impelmex implement Kinetic, SugarCRM and the Fluent platform, delivering faster decision‑making and higher profitability. Auros...