🎯Today's SaaS Pulse
Updated 3h agoWhat's happening: HighRadius launches outcome‑based pricing, tying fees to customer gains
HighRadius introduced an Outcome Based Pricing model for its Office of the CFO platform, removing implementation and subscription fees until the solution is live and then taking a share of verified financial gains. The model stems from a 24‑month controlled experiment that showed clear benefits when customers met mutually agreed success criteria.
Also developing:
- •AWS Middle East datacenter hit by unknown objects, causing outage
- •Infobip unveils AgentOS, an AI‑native platform for autonomous customer journeys
By the numbers: Miso Robotics acquires Zignyl (value undisclosed)
News•Jan 29, 2026
Strong Revenue Performance Sends IBM Stock Soaring After-Hours
IBM reported a 9% fourth‑quarter revenue jump, the strongest in three years, driven by rapid software and infrastructure growth. Software now represents 45% of the company’s revenue, up from 25% in 2018, and free cash flow rose to $7.6 billion, a record margin. The results lifted IBM’s stock 8.3% in after‑hours trading and the firm forecast 5% full‑year revenue growth for 2026. Executives highlighted AI integration across the portfolio and a robust mainframe resurgence.
By SiliconANGLE
Social•Jan 29, 2026
Scaling AI Developer Infrastructure: Lessons From Meta’s Internal Agent
Office Hours: Building Developer Infrastructure at Scale with Jim Everingham In the world of AI, how do the very best companies build their developer infrastructure? To answer that question : On Tuesday, February 24, I’ll be hosting an in-person fireside chat with...
By Tomasz Tunguz
News•Jan 29, 2026
Software Company Bonds Drop As Investors' AI Worries Mount
Investors are pulling back from software company bonds as rapid AI advances raise doubts about business model stability. High‑profile moves like Google’s AI assistant launch and funding for Decagon AI have intensified fears, driving bond prices lower worldwide. While some...
By Slashdot
News•Jan 28, 2026
Decagon AI Raises $250M at $4.5B Valuation to Scale AI Concierge Platform
Decagon AI announced a $250 million Series D round that lifts its valuation to $4.5 billion. The funding, led by Coatue Management and Index Ventures, will accelerate the rollout of its AI concierge platform, which leverages large‑language models across chat, email and voice...
By SiliconANGLE
News•Jan 28, 2026
QuickBooks Payroll: A Complete Guide for Small Business Owners
QuickBooks Payroll is a cloud‑based service that automates wage calculations, tax withholdings, and filing for small and medium‑sized businesses. The platform integrates directly with QuickBooks accounting, offering real‑time expense recording, direct deposit, and built‑in time‑tracking features. Automatic tax filing and...
By TechBullion
Social•Jan 28, 2026
Regulation Relief Fuels SaaS Boom in Cannabis Retail
Here’s how increased access to cannabis led to Sparkplug’s explosive growth… The startup — a LAUNCH portfolio company — offers a SaaS product that educates and rewards and benefits the dispensary clerks and “budtenders” who actually sell cannabis to clients, incentivizing...
By Jason Calacanis
News•Jan 28, 2026
Dynatrace Intelligence Aims to Advance Autonomous Software Operations
Dynatrace announced Dynatrace Intelligence, an agentic operations system that blends deterministic, real‑time intelligence with AI agents to push enterprises toward autonomous software operations. Built on the Grail data lakehouse and Smartscape, the platform delivers explainable insights that act within predefined...
By SiliconANGLE
Social•Jan 28, 2026
AI Brand Rankings Unreliable; Track Mention Frequency Instead
Ranking position in AI responses is meaningless. Across repeated runs of the same prompt, LLMs almost never return the same list of brands in the same order. In many cases, they don’t return the same list at all. New research...
By Amanda Natividad
News•Jan 28, 2026
SaasRise Mastermind Recap - Jan 28, 2026
SaasRise’s Jan 28 mastermind delivered a rapid‑fire playbook for SaaS CEOs covering analytics, SEO, churn, reviews, hiring, paid search, AI, and growth tactics. Participants were urged to use Plausible and SEMrush for early‑stage web metrics, aim for a 6‑minute visit duration...
By SaasRise
Social•Jan 28, 2026
Azure Hits $103B Run Rate, up 38% YoY
Azure at a ~$103B run rate growing 38% constant currency Quarterly YoY growth trends below
By Jamin Ball
Social•Jan 28, 2026
Prioritizing Guided Onboarding for Complex Data Platform
I spent 2025 building out the best product I could for brand and category tracking, and my current next product focus is making sure that I surround it with a strong onboarding and training experience. The double-edged sword of adding a...
By Liam Moroney
News•Jan 28, 2026
ServiceNow Inks Another AI Partnership, This Time with Anthropic
ServiceNow has signed a multi‑year agreement with Anthropic, making the Claude family of models the default AI engine across its workflow platform and internal tools. Claude now powers the ServiceNow Build Agent and Claude Code is being rolled out to the...
By TechCrunch AI
Social•Jan 28, 2026
Intercom's AI Pivot Redefines SaaS Economics
Intercom has pivoted from traditional SaaS to AI better than any company I can think of. I spoke to the CFO behind the customer support juggernaut, and the outcome based product Finn. Dan Griggs is mastering the new economics of AI in...
By CJ Gustafson
Blog•Jan 28, 2026
In Early-Scale Growth, the Dominant Cost Is Not CAC. It’s Time.
The episode argues that for early‑scale startups with clear product‑market fit and ample runway, the biggest cost isn’t customer‑acquisition spend but the time lost to slow learning. It explains why obsessing over CAC too early can double burn by extending...
By Sean Ellis
News•Jan 28, 2026
Customer Service Is Emerging as the Proving Ground for Enterprise AI, Says Zendesk CEO
Zendesk CEO Tom Eggemeier says enterprise AI is shifting from pilot projects to full‑scale production, with customer service emerging as the primary proving ground. Companies that achieve over 50% automated resolutions are reporting higher satisfaction scores, faster response times, and...
By SiliconANGLE
News•Jan 28, 2026
Show HN: Cursor for Userscripts
Browser Code is a new browser extension that equips Claude, an AI coding agent, with a virtual‑filesystem view of any web page. It lets the agent generate, edit, and persist userscripts through Chrome’s userScripts API (and Firefox’s equivalent), automatically running them...
By Hacker News
Social•Jan 28, 2026
Nori AI: Simple, All‑In‑One Family Planner
Clawdbot, now called @moltbot, is hot, but sometimes you just want a simple family planner, and don’t want to buy a new Mac Mini and nerd out for the weekend just to get a family planning system running. Nori is...
By Robert Scoble
Social•Jan 28, 2026
Leaders' Excuses Limit Teams; Ask, Don’t Assume
"The team won't do it" is rarely about them. It's about you. We were talking about having CSMs tell customers when they're getting in their own way. Not being rude. Just direct. "We can only help you if you do your part." One...
By Lincoln Murphy
News•Jan 28, 2026
SSO Vs. Federated Identity Management: A Guide
Modern enterprises face escalating identity challenges as employees and automated workloads proliferate across SaaS, micro‑services, and multi‑cloud environments. Single Sign‑On (SSO) centralizes human authentication, reducing password fatigue and providing a unified audit trail, while federated identity extends access across organizational...
By Security Boulevard
Social•Jan 28, 2026
Early AI Adoption Gives Competitive Edge in Customer Service
The 2026 Customer Service Trends Report is out. Every year we interview over 2,000 CS leaders to discuss what's happening in AI & Customer Service, and publish a full 50 page report of everything we've learned. 4 Key ideas for me: 1. it's...
By Des Traynor
News•Jan 28, 2026
Chrome Takes on AI Browsers with Tighter Gemini Integration, Agentic Features for Autonomous Tasks
Google is upgrading Chrome with a persistent Gemini sidebar, shifting from the previous floating window. The new sidebar can understand groups of related tabs, making price‑comparison and product research smoother. Integrated personal‑intelligence will let Gemini draw on Gmail, Search, YouTube...
By TechCrunch Apps
News•Jan 28, 2026
Apple Tells Patreon to Move Creators to In-App Purchase for Subscriptions by November
Apple has imposed a new deadline, requiring Patreon to shift all creators to in‑app purchase subscription billing by November 1, 2026. The mandate affects roughly 4 % of Patreon’s creators still using legacy billing, forcing them to adopt Apple’s commission structure or risk...
By TechCrunch Apps
News•Jan 28, 2026
Pecan AI Unveils a Predictive Agent that Automates Business Forecasting
Pecan AI Ltd. introduced its Predictive AI Agent, an autonomous system that turns raw proprietary data into actionable forecasts for revenue, demand, and customer sentiment. The agent interprets each company’s unique data fingerprint, breaks the predictive workflow into subtasks, builds...
By SiliconANGLE
Social•Jan 28, 2026
Startups Should Ditch Annual Plans for Quarterly Reset
Annual planning is one of the most over-copied “big company” rituals in startups—and it quietly creates a lot of bad decisions. In large companies, annual planning makes sense. They’re hiring hundreds (sometimes thousands) of people, mobilizing new strategies, changing systems, rolling...
By Mark Roberge
News•Jan 28, 2026
Assembled Rolls Out Automated Schedule Generation for Customer Support
Assembled Inc. launched general availability of its agentic AI schedule generation feature for customer support teams. The new Schedule Generation board automates workforce scheduling, replacing spreadsheets with AI‑driven optimization, compliance and scaling. Early adopters like ServiceTitan, Backcountry.com and Preply report...
By SiliconANGLE
News•Jan 28, 2026
Critical and High Severity N8n Sandbox Flaws Allow RCE
Two critical sandbox bypasses were discovered in the n8n workflow automation platform, affecting its JavaScript expression engine (CVE‑2026‑1470, CVSS 9.9) and Python Code node (CVE‑2026‑0863, CVSS 8.5). Both flaws let authenticated users escape the sandbox and execute arbitrary commands on the host...
By Infosecurity Magazine
Social•Jan 28, 2026
Stop Complaining, Boost Energy: Simplify Teams for 2026
Folks that complain consume about 20x the energy of those that just get sh*t done Simplify the team for 2026
By Jason Lemkin
Social•Jan 28, 2026
B2B Buying Is Fueled by Fear, Not Logic
B2B has a dirty little secret: 🫣 We pretend buyers are rational. Because it's easier than admitting they're human. Here's what we say drives B2B buying decisions: ✅ ROI ✅ Feature comparisons ✅ Technical specs ✅ Business cases so logical, right? chances are our work mostly revolves around...
By Anna Furmanov
News•Jan 28, 2026
DeepSeek Boosts OCR Performance With Alibaba Open-Source AI
DeepSeek has released DeepSeek-OCR 2, replacing its CLIP‑based architecture with Alibaba's lightweight Qwen2‑0.5b model. The new system improves OCR performance by 3.7% and achieves a 91.09% score on OmniDocBench v1.5. It compresses document pages into 256‑1,120 visual tokens, dramatically lowering...
By eWeek
News•Jan 28, 2026
Gulf States Enhances Policyholder Experience with insured.io
Gulf States Insurance Group has partnered with insured.io to deploy a cloud‑based, omnichannel customer engagement platform. The solution includes an Insured Portal, IVR services, outbound notifications, and a First Notice of Loss claims tool, all integrated with Gulf States' policy...
By Fintech Global
News•Jan 28, 2026
Curate Raises $10M in New Funding
Curate, a Los Angeles‑based hospitality platform, announced a $10 million funding round led by ZoomInfo co‑founder Kirk Brown, with participation from K5 Global, NFL star Amon‑Ra St. Brown, and Pieology founder Carl Cheng. The capital will fuel operational expansion and accelerate product development....
By FinSMEs
News•Jan 28, 2026
LinkedIn Will Let You Show Off Your Vibe Coding Chops with a Certificate
LinkedIn announced a verified‑skills program that issues AI‑focused certificates based on real‑time usage of partner tools such as Descript, Lovable, Replit and Relay.app. The AI engine evaluates usage patterns, outcomes and proficiency to generate a badge that appears on a...
By TechCrunch Apps
News•Jan 28, 2026
Bedrock Data Extends DSPM to Atlassian Confluence, Mapping SaaS Data to AI Inference Risk
Bedrock Data announced native Data Security Posture Management (DSPM) support for Atlassian Confluence, enabling automatic discovery of spaces, pages and blogs. The platform classifies unstructured content for PII, secrets and intellectual property, resolves inherited permissions, and maps that data to...
By AiThority
News•Jan 28, 2026
Domo Launches App Catalyst to Turn AI Ideas Into Production-Ready Business Applications
Domo unveiled App Catalyst, a new feature of its AI and Data Products Platform that lets users describe an app in natural language and instantly receive a production‑ready, pro‑code framework. The tool pulls data from major cloud warehouses such as...
By AiThority
News•Jan 28, 2026
Show HN: Sandbox Agent SDK – Unified API for Automating Coding Agents
The Sandbox Agent SDK introduces a Rust‑based server and TypeScript client that let developers run AI coding agents—Claude Code, Codex, OpenCode, and Amp—inside isolated sandboxes while controlling them over a unified HTTP/SSE API. By normalizing disparate agent interfaces into a single...
By Hacker News
News•Jan 28, 2026
Why One-Size-Fits-All ERP Fails Mid-Market Retailers
Mid‑market retailers facing tighter margins are abandoning legacy, monolithic ERP systems in favor of cloud‑native platforms that promise speed, simplicity, and real‑time control. Traditional on‑premise solutions require extensive customization, long rollouts, and costly maintenance, limiting visibility into inventory and sales....
By E-Commerce Times
News•Jan 28, 2026
Abstract Security Partners with Netskope to Bring Real-Time Detection Into Security Data Streams
Abstract Security announced a partnership with cloud‑security leader Netskope to embed real‑time detection directly into Netskope One telemetry streams. The integration streams high‑fidelity Secure Service Edge data into Abstract’s adaptive pipeline, allowing on‑the‑fly enrichment, filtering and routing to SIEMs, data...
By SiliconANGLE
News•Jan 28, 2026
Datatruck Raises $12M to Scale AI-Native Operating System for Long-Haul Trucking
Datatruck Inc. announced a $12 million Series A round led by Avenue Growth Partners to accelerate its AI‑native operating system for long‑haul trucking. The platform unifies dispatch, load management, compliance, accounting and driver communication into a single system of record. Embedded AI...
By SiliconANGLE
News•Jan 28, 2026
Apiiro Introduces Guardian Agent to Secure AI-Driven Software Development
Apiiro Ltd. launched Guardian Agent, an AI‑driven application security agent that prevents vulnerable and non‑compliant code generation. The solution continuously monitors software architecture, attack surface, runtime exposure, and policy compliance, rewriting prompts to secure AI coding assistants in real time....
By SiliconANGLE
News•Jan 28, 2026
Platform Engineering Brings Multicloud Support to Its Formae Infrastructure-as-Code Platform
Platform Engineering Labs announced a major update to its open‑source formae infrastructure‑as‑code platform, adding beta support for four additional public clouds – Google Cloud Platform, Oracle Cloud Infrastructure, Microsoft Azure and OVHcloud. The new multicloud capability expands formae beyond its...
By SiliconANGLE
News•Jan 28, 2026
AI that Generates Gives Way to AI that Executes? Genpact Prepares for Autonomous Agents in the Enterprise
Genpact’s "Autonomy by Design" research finds enterprises are eager to move from "AI that generates" to "AI that executes," but only 12% feel prepared. Executives anticipate autonomous AI decision‑making in strategic functions within three years, yet integration complexity and workforce...
By Diginomica
News•Jan 28, 2026
Purple Launches ‘Engage’: The All-in-One CRM and Email Platform to Help Venues Turn Visitors Into Regulars
Purple has unveiled Engage, an all‑in‑one CRM and email marketing platform that turns venue Wi‑Fi connections into a compliant customer database. The solution bundles data collection, segmentation and automated email campaigns in a hardware‑agnostic interface designed for small cafés to...
By MarTech Series
News•Jan 28, 2026
New Ecommerce Tools: January 28, 2026
A wave of AI‑enhanced ecommerce solutions launched this week, ranging from Yolando’s competitive‑intelligence platform and Voxelo’s video‑to‑3D content studio to DiversiFi’s AI billing suite for 3PLs. PayPal’s acquisition of Cymbio adds agentic commerce capabilities, while Yottaa, Lightspeed, and Commercetools introduce...
By Practical Ecommerce
News•Jan 28, 2026
Cal.com Broken Access Controls Lead to Account Takeover and Data Exposure
Cal.com, an open‑source scheduling platform, patched critical broken‑access‑control vulnerabilities that allowed attackers to hijack accounts and expose booking data. The flaws included an authentication bypass in the organization signup flow that let attackers take over any user by using an...
By GBHackers On Security
Social•Jan 28, 2026
Acquiring Existing Startups Cuts Risk, Boosts Execution
One of the reasons people are successful acquiring startups is simple: they’re not starting from zero. Zach Simmons is a good example of this. Instead of building something new from scratch, he acquired Appraiva (@appraiva) on @acquiredotcom which already had real...
By Andrew Gazdecki
News•Jan 28, 2026
The Gen Z/Boomer Sales Conflict - Can AI Be a Generational Equalizer?
A new Clari‑Salesloft study of 2,000 U.S. sales leaders reveals a $56 billion productivity loss driven by generational conflict between Baby Boomers and Gen Z reps. Boomers cling to relationship‑first, in‑person selling, while Gen Z adopts digital‑first, AI‑heavy tactics, creating friction in communication,...
By Diginomica
Social•Jan 28, 2026
Small Teams Outperform Big Companies on User Value
"Wow, this actually works. I wonder why Intercom can't pull this off" That's what a user told me after switching from Intercom to Aidbase. This happened after Intercom's CEO announced he would invest $100M into AI. So how can we, a small...
By Simon Høiberg
News•Jan 28, 2026
No More Unexpected Tax Bills, Business Owners Are Using Gelt Tax Software
In 2023 the IRS levied over 14.2 million estimated‑tax penalties, amounting to $7 billion, catching many founders off guard with surprise bills. The problem stems from a reactive, annual‑only tax approach that ignores the IRS’s pay‑as‑you‑go requirement. Gelt, an AI‑native tax firm,...
By TechBullion
News•Jan 28, 2026
Rein Security Launches with a Focus on Real-Time Production Application Security
Rein Security launched a platform that delivers real‑time production visibility for applications, targeting blind spots in API, AI‑generated code, and Model Context Protocol security. The solution uses an agentless architecture to capture runtime behavior, validate vulnerabilities, and enforce protections without...
By SiliconANGLE
News•Jan 28, 2026
Kyber (YC W23) Is Hiring a Staff Engineer
Kyber, a Y Combinator‑backed AI‑native document platform, is hiring a Staff Engineer/Tech Lead in New York. The company’s solution automates regulatory notices, consolidating 80% of templates, cutting drafting time by 65% and accelerating communication cycles five‑fold. Over the past 18 months Kyber...
By Hacker News