Today's SaaS Pulse
Salesforce Launches AgentExchange, a Unified AI Marketplace with $50M Builder Fund
Salesforce has merged its three app and AI stores into a single AgentExchange marketplace, offering over 13,000 ready‑made apps, AI agents, and automation components. The platform features intent‑aware search, one‑click buying, and instant activation within Salesforce or Slack, and includes a $50 million builder fund to encourage partner development.
Also developing:
By the numbers: Loop raises $95M to scale its supply‑chain AI platform
Business Owners: What to Look for in Contact Center Software Platforms
Contact center software has shifted from a luxury to a strategic necessity, with more than 90% of customers expecting self‑service portals. Modern platforms must deliver core capabilities such as IVR, automatic call distribution, and real‑time reporting to streamline interactions and boost agent productivity. Equally critical are multichannel blending, seamless CRM/ERP integration, and scalable architectures that grow with the business. Finally, robust vendor support and clear SLAs protect uptime and ensure rapid issue resolution, directly influencing the bottom line.
Deep Customer Success Unlocks Upsell Even After Layoffs
I still think about one of the smallest deals we won, that I was FIRED UP about. I got credit for $5.8K. One of my most proud wins of 2024. 90 days prior, we learned the sad news an active customer...
AI-Fueled SaaS Leaders Outpace Industry Growth
SaaS growth - a few companies are accelerating. This chart ranks public SaaS companies by NTM revenue growth estimates, and the distribution tells an important story about where the industry stands today. The fastest projected growers include: $PLTR (+62%) $APP (+38%) $ZETA (+35%) $FIG and $NET...
Apple @ Work: IT Leaders Fear Vendor Lock-In as the ‘Cloud Only’ Dream Fades
The Parallels 2026 State of Cloud Computing Survey shows 94 % of IT leaders worry about vendor lock‑in, prompting a reassessment of the “cloud‑only” approach. Escalating SaaS fees and uncertain roadmaps are driving nearly half of respondents to explore on‑premises or...
From SaaS to RaaS: Pricing Shifts Toward Outcomes
Most companies still sell software. The future pays for outcomes. SaaS pricing is shifting through three phases. And if you’re not explicit about which phase you compete in, someone else will decide for you. Phase 1: SaaS You sell a...
Ahrefs Launches Free API Access for All Plans
Holy ship. 🚢 Genuinely never thought Ahrefs would do this. API access is now available on all plans. No extra fees. 🥳 It's something I always wanted as a customer, and I had no involvement in this going live, so my surprise...
Why Backup Is The Foundation Of Data Protection, Not The Finish Line
The article argues that traditional backup and recovery, while still essential, are merely the foundation of data protection in a SaaS‑first environment. It highlights the steep cost of downtime—about $9,000 per minute—and cites research showing that 69% of enterprises need...
Adobe's Cancellation Trap Turns Loyal Users Into Critics
This cancellation dark pattern is slowly killing Adobe It turns promoters (customers who love the product and pay for it) into vocal haters I am an example as well who got tricked into the sub you cannot cancel without a penalty. I...
Weekly Newsletter Offers Founder Insights on Growth, Hiring, Marketing, Exits
I haven't published new essays in almost 15 years. But I started writing again, and am now sending out a weekly email with new thoughts on topics like: - The 6 stages of SaaS growth, and how to know which you're...
Why SaaS Firms Should Start Implementing MCP
Model Context Protocol (MCP) is emerging as a standardized bridge that lets AI agents such as Claude, ChatGPT, and Gemini invoke SaaS functionality directly. By wrapping existing REST APIs, MCP creates an AI‑native interaction layer without requiring a full product...
JV Article: Deloitte Targets Mid-Tier Miners Managing Project Complexity
Deloitte Canada has introduced the Mining Evolution Platform, a subscription‑based ERP solution built on SAP Public Cloud, targeting mid‑tier and junior miners. The platform consolidates financial, operational and supply‑chain data into a single, real‑time view, aiming to replace fragmented legacy...
1M Context Is Now Generally Available for Opus 4.6 and Sonnet 4.6
Claude announced that Opus 4.6 and Sonnet 4.6 models now support a full 1 million‑token context window at regular pricing. The pricing remains $5/$25 per million tokens for Opus 4.6 and $3/$15 for Sonnet 4.6, eliminating any long‑context surcharge. Media limits have been expanded sixfold...
8x8 Expands General Availability of 8x8 Engage
8x8 announced that its Engage platform is now generally available worldwide across all communication channels. The company is extending advanced customer‑engagement tools beyond traditional contact‑center agents to front‑line teams. Engage runs on the same unified, cloud‑native platform that 8x8 customers...
Salesforce Launches ‘Slack CRM’, Ending Tab-Switching Forever
Salesforce unveiled Slack CRM, merging its flagship CRM functionality directly into the Slack interface to eliminate the need for users to toggle between applications. The integration places AI‑enhanced Slackbot, calendar data, and Salesforce records in a single pane, allowing users...
Software Factory Replaces Jira in One Month
Our cracked team just used Software Factory to rebuild and replace Jira in a little more than a month. We first spent 3.5 weeks planning. This is Software Factory’s superpower. It allowed our lead PM, Designer and Architect to thoughtfully...
Talk to the Claw: The Interface Is Now a Single Sentence
Kilo’s latest post argues that the next generation of user interfaces is a single natural‑language sentence, not a dashboard or button. By decoupling the UI layer from individual applications, KiloClaw lets users command Todoist, Linear, calendars and email through one...
Suite Studios
Suite Studios offers a cloud‑based storage and collaboration platform tailored for creative teams and post‑production workflows. Its virtual file system streams media assets, letting editors work on terabyte‑scale files in real time without full downloads. The service eliminates the logistical...
Prioritize One‑Sentence Chat for Immediate User Value
A friend at 1Password pointed out Loblaws letting customers order groceries through ChatGPT. No app. No search. Just ask and get what you need. That’s a massive UX shift. If your product can be used by talking to it, someone...
Adobe Faces $150M Settlement, Subscription Transparency Risks
Regulatory pressure on subscription transparency; Adobe pays $75M + $75M in services ⚖️ Risk: reputational hit, subscriber churn, AI uncertainty. Trim ADBE; watch guidance. — Viktor Kopylov, PhD, CFA. More insights: t.me/si14Kopylov
ConnexPay Launches Payment Valet to Streamline B2B Payments
ConnexPay unveiled Payment Valet, a managed services platform that automates the last‑mile of B2B payments. The solution centralizes payee network management, delivery fulfillment, preference portals, and branded support, handling payouts via virtual cards, ACH, and checks. It targets vertical SaaS...
Rubrik's Cloud ARR Surges 48%, Nears Full Transition
$RBRK subscription ARR grew +33.8% YoY, with a record $115M in net new ARR. Cloud ARR now represents 88% of total ARR and is growing +47.7% YoY, indicating that Rubrik is nearing completion of its transition to a cloud-first subscription...
Why Your SaaS Needs Email Automation That Feels Human
SaaS companies must pair email automation with a human tone to keep users engaged as they scale. By leveraging behavioral data, firms can trigger timely, relevant messages that feel conversational rather than robotic. A concise welcome series, behavior‑driven re‑engagement, and...
Model Labs Can Be Profitable When Properly Managed
From Clouded Judgement: In Defense of Model Lab Profitability https://lnkd.in/d7xVmPGs
Adobe's Stock Dip Driven by CEO Change, Not Earnings
My thoughts on $ADBE. Although Adobe shares fell -7.8% after earnings, the quarter itself was not as weak as the market reaction suggests. In my view, the decline was largely related to the CEO transition, which introduced uncertainty for investors. One point...
Sprinklr Named a Leader in the 2026 Gartner® Magic Quadrant™ for Voice of the Customer Platforms
Sprinklr has been named a Leader in the 2026 Gartner Magic Quadrant for Voice of the Customer (VoC) platforms. The company highlighted its AI‑native, unified VoC solution that aggregates structured and unstructured signals across more than 30 social and digital...
Azure Startup Credits Don't Apply to Claude via Azure AI Foundry, Reader Finds – After $1,600 Charge
Start‑up companies using Microsoft Azure credits discovered that the credits do not cover Anthropic's Claude model accessed through Azure AI Foundry, leading to surprise charges of $1,600 and higher. A moderator’s original forum post incorrectly claimed credits applied, but was...
Ramp Launches Europe, Promising 5% Savings and 16% Growth
If you’re running a business in Europe or the UK, we bring good news from across the Atlantic. @tryramp launches locally this summer. We’re setting up shop and the waitlist is open. The median Ramp customer saves 5% and grows revenue 16%...
Vertical SaaS Is Cashing in on Payments
Vertical SaaS providers such as Toast, Mindbody, and ServiceTitan are turning embedded payments into a core revenue stream, often surpassing traditional software fees. By integrating point‑of‑sale functionality, these platforms streamline transaction processing, reconciliation, and data capture for small businesses. The...
Local Currency Checkout Boosts International SaaS Revenue 20‑40%
Worked with 60+ startups and a common repeated mistake that left a lot of money on the table: Charging international users in USD The data is pretty clear — local currency checkout increases international conversion by 20-40% SaaS founders can now do this...
How Digital Asset Management Helps Retailers Scale up and Attract Customers
Retailers are still stuck with fragmented digital storage—44% use local servers and 41% rely on individual hard drives, while 51% track product details in spreadsheets. This patchwork creates version‑control issues and slows time‑to‑market. Canto’s State of Digital Content 2026 report...
Why More CMOs Are Questioning Their Longtime Marketing Stack
Enterprise CMOs are increasingly dissatisfied with large marketing suites such as Adobe Experience Cloud and Salesforce Marketing Cloud. Recent interviews with 52 enterprise teams reveal 94% frustration, with high costs, low adoption, and complex vendor lock‑in. The generational shift toward...
EverFast Fiber Networks Taps GOCare to Power Digital Transformation and Customer Engagement Strategy
EverFast Fiber Networks, a fast‑growing Kansas City broadband provider, has selected GOCare’s Digital Experience Platform to overhaul its customer communications. The rollout will add two‑way SMS, web chat, and social messaging while automating billing, appointment and service alerts. Integration with...
Solance Selects SaaScada to Power Next-Generation Payments Platform
Solance, a Dublin‑based specialist financial institution, has chosen SaaScada’s cloud‑native banking platform to power its upcoming multi‑currency payments solution. The partnership supports Solance’s European launch, targeting a 2026 go‑live after completing its Irish licensing process. SaaScada will provide real‑time payments...
Vertex Achieves Remarkable Growth, Sets New Industry Standard with ServiceTitan
Vertex Service Partners, launched in 2023 by Alpine Investors, has surged to over $600 million in revenue and more than 100,000 roofs serviced by 2025. The growth was driven by 30 strategic acquisitions, all unified on ServiceTitan’s enterprise‑grade platform. ServiceTitan’s standardized...
AI Is Coming to Your Accounting Software
Sage, the London‑listed accounting software provider, unveiled Sage AI in Johannesburg, embedding artificial intelligence across its finance, payroll and HR products for small businesses in Africa and the Middle East. The platform relies on roughly 40,000 domain‑specific models and claims...
WheelsEye Posts Rs 243 Cr Revenue in FY25; Losses Remains Flat
WheelsEye, a logistics SaaS provider, posted FY25 operating revenue of Rs 243.4 crore, a 17% increase from the prior year. Subscription services drove the growth, contributing 62% of total revenue and rising 20% year‑on‑year. Hardware costs, especially GPS devices, surged 68%, while...
Adobe AI Powers Enterprise Creative Workflows, Not Just Images
The market is comparing Adobe's AI to image generators in LLMs like ChatGPT. That is the wrong comparison entirely. Adobe just reported record Q1 FY2026 results = $6.40 billion in revenue, 13% subscription growth, and AI-first ARR more than tripling year...
AI Becomes the New Utility in Cloud Services
Metered utility-like delivery was the vision articulated for compute power in the late 1990s. And it came true -- it just got the sexier names of cloud, or PaaS, or SaaS. And AI is already being embedded within those on-demand...
Y Combinator-Backed Random Labs Launches Slate V1, Claiming the First 'Swarm-Native' Coding Agent
Random Labs, a YC‑backed startup, launched Slate V1, the first “swarm‑native” autonomous coding agent. Slate uses a dynamic pruning algorithm and a Thread Weaving architecture to orchestrate parallel worker threads, preserving context across large codebases. The system separates strategic orchestration from...
Scaling AI in Customer Success Without Losing Humanity
You think AI removes the humanity from Customer Success. Actually, it's how we scale it. But you have to do it right.
Scale Fast: Partner with POS, Not Each Restaurant
Signing customers one by one? Too slow. Zhong Xu signed 10 POS partners instead. Each brought 100 restaurants/month. That's how Deliverect hit $10M ARR in 2.5 years. https://t.co/V4jbNRxFum
Subscription Watch: Managing Your Hybrid Cloud Estate
Red Hat introduced Subscription Watch, a SaaS tool embedded in the Hybrid Cloud Console that aggregates subscription usage across on‑premise, edge, and public‑cloud environments. It pulls data via system registration, automated metering for services like OpenShift on AWS, and a...
Verify Sources in Minutes with Free SourceVault
Verify your sources in 3 minutes. SourceVault is free: find credible experts, their interview readiness, and draft outreach in seconds. Test it: https://t.co/q11Q2cCHaC Let me know if it works.
CMO Signs up with Personal Gmail—Lead Qualification Dilemma
CMO at a $1B+ company signed up for our thing last night, but used his Gmail. Should we count it as a lead or not?
Unit4 Makes Success4U Default Delivery Model for ERP Deployments
Unit4 has designated its Success4U framework as the default delivery model for the ERPx cloud platform and all existing Unit4 ERP installations. The model bundles implementation, advisory guidance, and outcome‑based services into a single subscription, leveraging a catalog of more...
SAP's Future S/4HANA Innovation May Depend on Deployment
SAP's latest innovations might be exclusive to public cloud deployments. Is future S/4HANA innovation limited by your deployment choice, or will all versions benefit? #SAP #Cloud https://t.co/ooiHY9Mf7j
FellowAI Introduces Botless Recording with Full Summaries
Been waiting for this. @FellowAInotes just launched botless recording that doesn't cut corners — full summaries, action items, team visibility, governance policies. All the stuff Granola skips. https://t.co/uhR3a0z35G
Zone & Co Launches ERP Command Interface for Agentic Finance
Zone & Co introduced the Zone Control Center, a command‑interface that embeds finance workflow orchestration directly within ERP systems. The interface sits atop Zoe, the company’s agentic orchestration layer, and initially launches for ZoneCapture procure‑to‑pay customers. By consolidating visibility and...
Cloud Deployments Disrupt More Than On-Premise Systems
Cloud system deployments are more disruptive than on-premise ones. Cloud software is less flexible, imposing more change on organizations. This is a common pitfall in software evaluations. #CloudMigration #ITStrategy https://t.co/o8CZoDvI8I
Visual Drag‑Drop Web Scraping Now Live with Tiny Fish +
Next-level web automation is here. The @Tiny_Fish integration with @N8N_io just went live and it’s raaad. You can now drag, drop, and automate web scraping VISUALLY 🔥 Plus, their open-source Cookbook now has plug-and-play templates 👀