Today's SaaS Pulse
Ardoq launches “Free Your IT” campaign to break Big Tech lock‑in
Ardoq introduced the “Free Your IT” movement, urging enterprises to regain control over data and roadmap autonomy. The initiative promotes open standards, interoperable architectures, and a community‑driven approach, positioning Ardoq’s platform as a neutral hub for enterprise architecture tooling.
Also developing:
By the numbers: Loop raises $95M to scale AI‑driven supply chain solutions
The Truth About Substack Growth, Notes, & Paid Subscriptions
The author is hosting a free 90‑minute Zoom coffee chat on March 21 to discuss Substack growth, the platform’s Notes feature, and the realities of paid subscriptions. The session promises full transparency, including personal metrics, successes, and ongoing challenges. Attendees will receive candid advice without a sales funnel, and an optional tip link is provided for those who find the conversation valuable. The post also highlights that many creators are unaware of how their subscribers perceive their offerings, urging the use of surveys to close that gap.
Fluke Transforms eMaint Into Purpose-Built AI Platform to Accelerate Smarter, Faster Maintenance Work
Fluke Corporation has released a beta version of AI‑enhanced features for its eMaint CMMS/EAM platform, embedding voice‑driven work‑order creation, instant data queries, and auto‑generated SOPs directly into the mobile app. The new capabilities transform OEM manuals into concise, multilingual guidance...
Transcrypts
TransCrypts, a blockchain‑enabled SaaS platform, automates issuance and verification of employment, income, health, and academic records, giving individuals full ownership of their digital credentials. In October 2025 the company secured a $15 million Series A round to expand product integrations and global...
Kudwa Lands $1.1 Million Funding to Scale Its AI Finance Manager Platform
Kudwa, a UAE‑USA fintech SaaS, secured $1.1 million in a round led by 1818 Venture Capital, F6 Ventures, Sparked VC, IM Fndg and IVP. The AI‑powered finance manager automates reporting, forecasting, and insights, linking to ERP and accounting systems. The capital...
Semaphore’s New Pricing Model: Built for the AI Era of CICD
In this episode, Pete Milorovic announces Semaphore's new pricing model tailored for the AI-driven, always‑on CI/CD era. The plan separates compute costs from support and success services, lowers per‑minute rates for high‑performance F1 machines to $0.0075, and shifts self‑agent billing...
Is an Agentforce Revenue Management Migration the Right Path?
In 2026 Salesforce CPQ reaches end‑of‑sale, prompting RevOps leaders to consider Agentforce Revenue Management (ARM) as a unified replacement. The article outlines how siloed CPQ and billing systems cause manual reconciliation, pricing conflicts, and inaccurate revenue data. It compares three...
Attackers Abuse LiveChat to Phish Credit Card, Personal Data
Researchers at Cofense have uncovered a new phishing campaign that hijacks the LiveChat SaaS support platform to steal sensitive data. The attackers impersonate Amazon or PayPal, using email lures that direct victims to a LiveChat‑hosted page where a human‑operated operator...
Homecare Homebase Announces the Launch of Curate: Scribe
Homecare Homebase (HCHB) unveiled Curate: Scribe, an AI‑assisted documentation tool built into its EHR. Developed with StenoHealth, the feature generates draft clinical notes that clinicians can review and edit, aiming to cut the time spent on paperwork. By embedding AI...
Escalated.io Releases Next Generation Software Update for Its Invalid Traffic Filtration Service
Escalated.io announced a next‑generation update to its invalid traffic filtration service, extending its JavaScript pixel and pre‑bid solutions. The upgrade accelerates detection, allowing many fraud types to be identified on the first impression rather than after accumulating data. Real‑time blocking...
Free Waterfall Enrichment From 25 Vendors in GTM Studio
TLC told us “Don’t go chasin waterfalls” but I’ve been chasing waterfalls MY WHOLE LIFE. I even got engaged in front of a waterfall. As a kid I used to hike to a local waterfall and cliff jump into a pond...
AI Platform Empowers Non‑Tech Users to Build Production Apps
In this episode of the @LightconePod, we sat down with @mukundjha and @madhavjha, the founders of @emergentlabs - an AI platform that lets anyone build and ship production-ready software. In just eight months, users have created more than 7 million apps...
August Wins Big Law Firm Hughes Hubbard
August, a legal‑AI platform aimed at midsize and boutique firms, announced that AmLaw 200 firm Hughes Hubbard & Reed has selected it as a firm‑wide solution. The adoption spans practice areas and core business functions such as finance, billing, marketing, and...
380: Customer Service's AI Shift: Zendesk CTO Adrian McDermott on Deterministic AI and Context Engineering
In this episode, Zendesk CTO Adrian McDermott discusses the company’s evolution from a product‑led startup to a AI‑driven leader in customer service, emphasizing the shift toward deterministic AI and context engineering. He explains how Zendesk uses generative AI tools to boost...
Most Marketing Agencies Are Held Together by Duct Tape. GoHighLevel Wants to Fix That.
Marketing agencies typically juggle six to twelve separate tools, driving up costs and operational friction. GoHighLevel offers a single‑platform alternative that bundles CRM, email, SMS, funnel building, scheduling, reputation management and AI‑driven automation. Its architecture provides unlimited, isolated sub‑accounts per...
Go Paperless with Medler HMS – Free Trial
Still managing your clinic with paper files and manual registers? Upgrade to Medler HMS and simplify your practice. ✔ Patient Management ✔ Smart Appointments ✔ Digital Prescriptions ✔ Lab & Inventory ✔ Billing & Payments ✔ Automated Follow-ups ✔ Analytics Dashboard 🚀 Start your 45 Days Free Trial 📞 +91-9289363999 🌐...
Coffee
3 years ago, almost to the day, I sat down for coffee in Los Altos with a man who earns $100M per year in SaaS. Yes, you read that right. 9-figures. Every year. Here’s what struck me:
Who Will Be the "OpenEvidence of Europe"? Market Map and Critical Questions
OpenEvidence’s $150 million ARR and $12 billion valuation have sparked a debate about a European equivalent. Europe boasts over 2.3 million licensed physicians—roughly twice the U.S. pool—but linguistic and regulatory fragmentation hampers continent‑wide scaling. A crowded field of startups, incumbents like UpToDate, and...
Achieving UI/API Parity Enables Rapid Custom Interfaces for All
This is a long-term bet of mine, which is why I’m working on full parity between UI functionality and API affordances. Because ultimately, this opens the door to full custom UIs spun up in a few agentic coding hours on top...
Treat Sales Like Engineering to Scale Rapidly
Making a product is not that hard. Getting it into as many hands as you can? That's what kills most startups. Zhong Xu scaled Deliverect to 80,000 customers because he treated sales as an engineering problem. https://t.co/WlxbWnSSjZ
Azure Local Disconnected Looks the Part for Sovereignty. It Isn’t.
Microsoft announced Azure Local Disconnected Operations as generally available, positioning it as the flagship of a new Microsoft Sovereign Private Cloud. In reality, the offering is a controlled‑access preview that requires a Microsoft‑approved business need and explicit purchase approval. Technical...
SaaS SAP S/4HANA Demands Flexibility Amid Vendor Changes
Organizations implementing SAP S/4HANA face unexpected vendor decisions, like a portal being decommissioned mid-implementation. In SaaS, you must adapt to vendor changes, unlike on-prem where upgrades were optional. #SAP #SaaS #Tech https://t.co/DYJrE5rAvW
DoD AI Chief Showcases Palantir's Maven Target‑action System
SaaS for “actioning a target”: DoD/DoW AI chief demos Palantir’s Maven Smart System via @kimmonismus #militaryAI https://t.co/dshzBT5HRh
You Need a Private Claude Plugin Marketplace (Cowork Guide)
The post introduces a private Claude plugin marketplace built on a single GitHub repository, consolidating all Claude skills for personal and team use. It details the folder structure, build process, and how to handle public versus private repositories. By centralizing...
Full Product Suite Built for Under $15, Replit Agent Optimized
Web app, iOS app, landing page, marketing video, and deck for < $15. If you haven’t noticed, we made Replit Agent way more efficient. https://t.co/ZZOvcOYm7s
DocGo Inc (DCGO) Q4 2025 Earnings Call Transcript
Docebo reported 9.5% subscription revenue growth in Q4 2025 and a net dollar retention rate of 99%, which would have been 101% without AWS churn. Gross bookings hit a four‑year high with a 60/40 split between new logos and expansions,...
Salesforce’s CCaaS Launch Is a Data‑gravity Strategy
Salesforce said in 2023 it didn't want to be a CCaaS provider. On March 10, 2026, it launched one. That reversal — not the feature list — is the real story from Enterprise Connect. I wrote up my analysis of what's actually...
AI Is Now Essential for Every SaaS Product
Spending lots of time with Claude Code in the last months (+ OpenClaw more recently) has made it abundantly clear to me that every piece of SaaS hugely benefits from being infused with AI. All not new, this has become clear...
Be Selective About Opinions
The post argues that as professionals mature, they must become increasingly selective about whose advice they heed. Early‑career guidance is high‑signal because peers share similar contexts, but later in life divergent paths make most opinions low‑signal. The author uses a...
The 340B Software Stack: The Next Healthcare SaaS Vertical
The 340B drug‑pricing program now saves covered entities an estimated $44‑54 billion annually, but its rapid expansion has turned compliance into a complex, data‑intensive operation. Since the Affordable Care Act and the 2020 manufacturer restrictions, hospitals manage hundreds of contract pharmacies,...
Forward P/E Reveals Hidden Profitability in SaaS Valuations
SaaS valuations through a different lens: Forward P/E vs expected revenue growth Looking at SaaS only through EV/Sales often hides an important dimension — profitability. This chart compares Forward P/E with analysts’ NTM revenue growth estimates, helping highlight how much investors pay...
Nulogy Launches ‘Manufacturing Operating System’
Nulogy introduced its Manufacturing Operating System (MOS), a unified cloud platform that consolidates production, quality, compliance and collaboration tools for manufacturers, contract packagers and 3PLs. The solution promises real‑time visibility and agility by linking disparate enterprise and point solutions on...
Live User Onboarding Reveals Real‑time Usability Insights
Releasing a new SaaS? Onboard new users in live visio corresponding to your persona. Let them try it in live without guidance and watch their reactions. Where they click. What confuses them. Often difficult exercise, but best way to learn.
Designing Salesforce Payment Workflows with QuickBooks and Stripe (Part: 2)
The second part of SimplySfdc’s guide tackles real‑world hurdles when linking Salesforce payment workflows with QuickBooks and Stripe. It outlines six common integration pain points—record matching, field‑mapping gaps, timestamp drift, API throttling, security misconfigurations, and unreliable Stripe webhooks. For each...
Promptlee 5.4 Launches with Onboarding and Guided Tour
We just released version 5.4 of Promptlee. It includes a welcome onboarding sequence to orient new users. We also included a more detailed guided tour option so you can quickly learn the many features of the app. If you're tired of...
Avoid Slow, Per-Seat SaaS: Build Less, Use Better
Be bearish slow SaaS, and shitty SaaS, and anyone who charges per-seat. (sus) I think the tools with the most to fear are the ones everybody hates the most. Do I want to have to build and maintain all the apps I...
From $7M to $70M Revenue: How RealDefense Scaled Through Acquisitions | Gary Guseinov
In this episode, Gary Guseinov, CEO of RealDefense, recounts how he grew the company from a $7M ARR acquisition in 2017 to $70M in revenue and $25M EBITDA today, primarily through a disciplined acquisition strategy that adds synergies, reduces CAC,...
Business Owners: What to Look for in Contact Center Software Platforms
Contact center software has shifted from a luxury to a strategic necessity, with more than 90% of customers expecting self‑service portals. Modern platforms must deliver core capabilities such as IVR, automatic call distribution, and real‑time reporting to streamline interactions and...
Deep Customer Success Unlocks Upsell Even After Layoffs
I still think about one of the smallest deals we won, that I was FIRED UP about. I got credit for $5.8K. One of my most proud wins of 2024. 90 days prior, we learned the sad news an active customer...
AI-Fueled SaaS Leaders Outpace Industry Growth
SaaS growth - a few companies are accelerating. This chart ranks public SaaS companies by NTM revenue growth estimates, and the distribution tells an important story about where the industry stands today. The fastest projected growers include: $PLTR (+62%) $APP (+38%) $ZETA (+35%) $FIG and $NET...
Apple @ Work: IT Leaders Fear Vendor Lock-In as the ‘Cloud Only’ Dream Fades
The Parallels 2026 State of Cloud Computing Survey shows 94 % of IT leaders worry about vendor lock‑in, prompting a reassessment of the “cloud‑only” approach. Escalating SaaS fees and uncertain roadmaps are driving nearly half of respondents to explore on‑premises or...
From SaaS to RaaS: Pricing Shifts Toward Outcomes
Most companies still sell software. The future pays for outcomes. SaaS pricing is shifting through three phases. And if you’re not explicit about which phase you compete in, someone else will decide for you. Phase 1: SaaS You sell a...
Ahrefs Launches Free API Access for All Plans
Holy ship. 🚢 Genuinely never thought Ahrefs would do this. API access is now available on all plans. No extra fees. 🥳 It's something I always wanted as a customer, and I had no involvement in this going live, so my surprise...
Why Backup Is The Foundation Of Data Protection, Not The Finish Line
The article argues that traditional backup and recovery, while still essential, are merely the foundation of data protection in a SaaS‑first environment. It highlights the steep cost of downtime—about $9,000 per minute—and cites research showing that 69% of enterprises need...
Adobe's Cancellation Trap Turns Loyal Users Into Critics
This cancellation dark pattern is slowly killing Adobe It turns promoters (customers who love the product and pay for it) into vocal haters I am an example as well who got tricked into the sub you cannot cancel without a penalty. I...
Weekly Newsletter Offers Founder Insights on Growth, Hiring, Marketing, Exits
I haven't published new essays in almost 15 years. But I started writing again, and am now sending out a weekly email with new thoughts on topics like: - The 6 stages of SaaS growth, and how to know which you're...
Why SaaS Firms Should Start Implementing MCP
Model Context Protocol (MCP) is emerging as a standardized bridge that lets AI agents such as Claude, ChatGPT, and Gemini invoke SaaS functionality directly. By wrapping existing REST APIs, MCP creates an AI‑native interaction layer without requiring a full product...
AI Becomes the New Utility in Cloud Services
Metered utility-like delivery was the vision articulated for compute power in the late 1990s. And it came true -- it just got the sexier names of cloud, or PaaS, or SaaS. And AI is already being embedded within those on-demand...
JV Article: Deloitte Targets Mid-Tier Miners Managing Project Complexity
Deloitte Canada has introduced the Mining Evolution Platform, a subscription‑based ERP solution built on SAP Public Cloud, targeting mid‑tier and junior miners. The platform consolidates financial, operational and supply‑chain data into a single, real‑time view, aiming to replace fragmented legacy...
1M Context Is Now Generally Available for Opus 4.6 and Sonnet 4.6
Claude announced that Opus 4.6 and Sonnet 4.6 models now support a full 1 million‑token context window at regular pricing. The pricing remains $5/$25 per million tokens for Opus 4.6 and $3/$15 for Sonnet 4.6, eliminating any long‑context surcharge. Media limits have been expanded sixfold...
8x8 Expands General Availability of 8x8 Engage
8x8 announced that its Engage platform is now generally available worldwide across all communication channels. The company is extending advanced customer‑engagement tools beyond traditional contact‑center agents to front‑line teams. Engage runs on the same unified, cloud‑native platform that 8x8 customers...