Balance Control When Negotiating With Salesforce
Salesforce’s 2024 launch of Agentforce marks its shift to an AI‑first, multicloud strategy, which the analyst calls “AI gravity.” The new approach bundles AI, data and automation into larger contracts, increasing buyer reliance on Salesforce. Forrester warns that customers typically overpay by 20‑40% on unused or unnecessary licenses. The firm recommends treating renewals as structural renegotiations, using enterprise‑wide usage data to trim or re‑package licenses before price talks begin.
Introducing Read-Only Mode for Pulumi Neo
Pulumi has added a read‑only mode to its Neo AI‑driven infrastructure assistant, allowing the tool to analyze, preview, and generate pull requests without executing any changes. Users can select this mode when creating a Neo task, capping permissions to read‑only...
Neo Plan Mode: Iterate Before You Execute
Pulumi has launched Plan Mode for its Neo AI infrastructure assistant, creating a dedicated planning workflow before any code is executed. The new mode guides users through discovery, synthesis, refinement, and approval stages, ensuring a clear, documented plan. It is...
Portkey Open-Sources Its AI Gateway After Processing 2 Trillion Tokens a Day
Portkey has released its unified Portkey Gateway as an open‑source project after the service began processing two trillion tokens per day and handling more than 120 million AI requests. The platform currently supports $180 million of annualized AI spend across roughly 24,000...
Retailers Sign on for Firmly Agentic Commerce Platform
Firmly has launched Firmly Connect, a no‑code platform that lets online retailers plug into AI shopping agents and emerging vertical apps within hours. The solution eliminates months of engineering by abstracting protocols and providing a centralized dashboard for pricing, inventory,...
Treeline Pushes Software-Driven Model for IT Services
Treeline announced a $25 million Series A round to develop a modern IT operating system that automates and standardizes service delivery across IT, security, and compliance. The platform replaces fragmented, ticket‑based workflows with a unified, software‑driven layer, allowing routine tasks to be...
Caller ID App Truecaller Hits 500 Million Monthly Users
Swedish caller‑ID platform Truecaller announced it now has 500 million monthly active users, up 50 million since April 2025 and double its base over the past five years. India remains its largest market, contributing over 350 million users, while 150 million users are outside...
The Hundred-Year Cycle of Outsourced Computing
The article argues that today’s cloud is not a novel invention but the latest incarnation of a century‑old outsourcing model that began with IBM’s 1930s service bureaus. Each wave—from 1960s computer utilities to 1990s application service providers—centralized computing, then faced...
Claude Code Users Say They’re Hitting Usage Limits Faster than Normal
Anthropic has confirmed that Claude Code users are exhausting their usage limits far faster than before, with some prompts consuming up to 10% of a monthly quota and simple greetings using 2% of a session. Users on the $100‑per‑month plan...
Oracle and NetSuite Bring AI Into Restaurant Operations as Industry Seeks Unified Systems
Oracle and NetSuite unveiled an AI‑driven restaurant operations platform that consolidates financial, inventory, procurement and workforce data into a single cloud environment. By integrating point‑of‑sale inputs from Oracle Simphony, the solution offers a real‑time "single source of truth" for operators...
Google Drive Expands AI Ransomware Detection, File Recovery to More Users
Google has moved its AI‑powered ransomware detection and built‑in file recovery for Drive from beta to general availability. The new model claims to spot 14 times more threats and automatically pauses Drive for desktop syncing when encryption activity is detected. A...
Tracker ATS Integrates with LinkedIn Hiring Assistant
Tracker, an AI‑native ATS for staffing agencies, has launched integration with LinkedIn’s RSC+ to power Connected Projects for Hiring Assistant users. The integration creates a unified candidate pipeline, blends LinkedIn profile data with Tracker resume information for AI‑driven evaluations, and...
Rocketlane Launches Nitro to Automate Professional Services Delivery
Rocketlane introduced Nitro, an AI‑driven execution layer that embeds autonomous agents into its Professional Services Automation (PSA) platform. The new module automates repeatable delivery tasks such as configuration, data migration, testing, and documentation, linking execution directly to resource tracking and...
We Migrated Our Email Infrastructure to KumoMTA. Here's Why It Matters for You.
Postmark has completed a full migration from the proprietary PowerMTA platform to KumoMTA, an open‑source, Rust‑based mail transfer agent. The new engine cuts average queue times by roughly 30‑40% for Gmail, Yahoo, Microsoft and Apple, while bounce rates stay flat....
Bet365 Partners with TestMu AI to Accelerate Global Release Velocity with Agentic AI Quality Engineering
bet365 has partnered with TestMu AI, the first full‑stack Agentic AI Quality Engineering platform, to consolidate its software testing across a single interface. The collaboration gives bet365 access to over 3,000 browser/OS combinations and more than 10,000 real iOS and...
Zendesk Acquires Forethought
Zendesk announced the acquisition of Forethought, an AI‑agent platform, though financial terms were not disclosed. The deal enables Zendesk to embed self‑improving AI agents across chat, email and voice channels. Customers will soon access the new Forethought AI Agents, which...
Invoca Launches AI Voice Agents
Invoca unveiled an AI Voice Agent that leverages real‑time buyer‑journey data to capture caller intent before a call begins, qualify leads, and route high‑intent prospects to the appropriate sales representative. The company also expanded its AI Messaging Agent, enabling automated...
What Is Contact Management? How Slack CRM Supports It
Contact management consolidates people and company data into a single, searchable hub, turning a simple address book into an actionable business asset. While a full‑scale CRM adds sales pipelines and analytics, many growing teams only need a streamlined system to...
Oracle and NetSuite Deliver New AI&Powered Solution for Restaurant Operations
Oracle and NetSuite unveiled Oracle NetSuite Restaurant Operations, an AI‑enhanced platform that unifies inventory, procurement, scheduling, production, and cash‑management for restaurants. The solution integrates with Oracle Simphony Cloud and other POS systems, delivering real‑time visibility, actionable insights, and scalable workflows....
Harness Rolls Out Release Orchestration Features with AI-Enabled Verification and Rollback
Harness announced new Release Orchestration capabilities that embed AI‑enabled verification and automatic rollback into its Continuous Delivery platform. The features also bring native warehouse‑level feature management from the Split acquisition and Database DevOps support for Snowflake, allowing code and data...
Bloomerang Launches AI Strategist ‘Penny’
Bloomerang has launched "Penny," an AI‑driven fundraising strategist now available in beta on its Giving Platform. Built from thousands of consulting engagements, Penny analyzes each nonprofit’s full donor history to deliver real‑time, actionable recommendations. Early adopters, such as the Joe...
ServiceNow Allegedly Says Salesman 'Overachieved' And Is Not Entitled to Comp
ServiceNow is being sued by long‑time public‑sector sales leader Jorge Costa, who alleges the company refused to pay commissions on more than $27 million in federal contract sales. Costa says he is owed $761,974—double the $380,987 originally promised—for a $7.3 million deal...
SurveyMonkey Launches Automated SMS Survey Invites Directly From Salesforce?
SurveyMonkey announced the launch of automated SMS survey invites within its Salesforce integration on the AppExchange. The new feature lets customer‑experience and support teams trigger personalized text‑message surveys when key Salesforce events occur, such as closing a support case or...
New Marketplace Introduces Competitive Bidding for Microsoft 365 Licensing
LicenseBids, a new online marketplace, launches today to bring competitive bidding to Microsoft 365 and Google Workspace licensing procurement. The platform lets businesses submit RFQs and receive blind or concierge‑managed bids from qualified Cloud Solution Provider partners, aiming to increase...
Novisto Acquires Carbon Accounting Software Provider Minimum
Novisto announced the acquisition of Minimum, a London‑based carbon management software provider, to create an end‑to‑end carbon and sustainability platform. Minimum’s Carbon Atlas maps emissions across complex organizational structures, delivering granular carbon intelligence. The deal builds on Novisto’s $27 million financing...
Inox
Inox launches an AI‑powered block management platform tailored for the UK residential leasehold sector, replacing spreadsheets, legacy systems, and email chaos with a single cloud‑based hub. The solution links property managers, accountants, leaseholders and contractors, offering automated ticket handling, one‑click...
Visa Pushes Subscription Management Tool
Visa announced a partnership with Pinwheel to embed an enhanced subscription manager directly into banking apps, giving cardholders a consolidated view of recurring charges, alternative payment options, and one‑click cancellation. The rollout begins this summer for North American issuers, with...
HVAC Giant Trane Is a SaaS Business in Disguise, Report Says
Trane Technologies is being re‑characterized by analysts as a SaaS‑style business because more than 40% of its revenue now comes from recurring service contracts that generate over 30% margins. The company’s in‑house sales force and proprietary diagnostic platform lock customers...
Cato Networks Unveils Modular Adoption Model for SASE Platform
Cato Networks announced a modular adoption model for its core SASE platform, allowing enterprises to select and add capabilities such as AI security, SD‑WAN, SSE and universal ZTNA on demand. The solution runs on the GPU‑powered Cato Neural Edge, a...
Eptura Advances Enterprise Workplace Coordination in Microsoft 365 Following Solutions Partner with Certified Software Designation for Financial Services AI
Eptura announced that its Engage platform now deepens integration with Microsoft 365, following the award of a Solutions Partner with Certified Software designation for Financial Services AI. The upgrade adds enterprise‑scale scheduling, AI‑driven booking via Microsoft 365 Copilot, and advanced...
How Is the NHS Managing £355 Billion in Transactions? NHS SBS Talks AI, Oracle Fusion, and the Future of NHS...
The NHS Shared Business Services (SBS) now runs a national finance and procurement platform on Oracle Fusion Cloud, covering 48 NHS organisations and processing roughly $444 bn in transactions each year. The go‑live on 1 October 2025 handled $23.75 bn on day one and...
GetVocal Introduces Control Center to Help Enterprises Scale AI Across 90 Percent Plus of Customer Conversations
GetVocal has launched the Control Center, a governance layer that lets human supervisors oversee and intervene in AI‑driven customer conversations in real time. The platform blends deterministic context graphs with a hybrid human‑AI workforce, allowing AI to autonomously resolve most...
Context by Fulcra Solves the Fragmented Health App Problem by Connecting All Your Wearables, Apps, and Life Data in One...
Fulcra Dynamics has launched Context, a unified health‑and‑life data platform that consolidates wearables, tracking apps, calendars, and location sources into a single intelligent timeline. The app automatically ingests data from multiple devices, adds user‑entered qualitative notes, and offers native AI...
CMA Announces Package of Actions on Business Software and Cloud Services
The UK Competition and Markets Authority (CMA) announced a strategic market status (SMS) investigation into Microsoft’s business software ecosystem, set to start in May. The probe targets Microsoft’s licensing practices that may restrict competition in cloud services, especially as AI...
Usage Pricing Leaving Software Vendors Guessing What Lands on the Invoice
Software vendors are losing revenue because legacy billing and ERP systems cannot keep up with usage‑based, AI‑enhanced pricing models. A PwC and m3ter survey of 350 executives shows 44% struggle to measure consumption, and 4‑7% of annual recurring revenue may...
Rsult Group Expands NetSuite Footprint with Cadran and Yuccaa Acquisitions
Rsult Group announced the acquisition of Cadran Consultancy and Yuccaa, bolstering its presence in the Oracle NetSuite ecosystem. The deal merges Cadran’s two‑decade ERP expertise with Yuccaa’s digital‑first consulting, creating a more integrated ERP, data and AI transformation platform. With...
Doba Launches Unified AI Platform to Consolidate Every Dropshipping Automation Tool in One Place
Doba has launched the beta of Doba Pilot, an AI‑driven platform that consolidates core dropshipping functions into a single natural‑language interface. The system automates product discovery, Shopify store creation, AI‑generated listings, and real‑time inventory sync across its largely US‑based supplier...
NetSuite Extends Commitment to Helping Businesses Use AI Their Way
Oracle NetSuite unveiled enhancements to its AI Connector Service, adding a Companion module, support for Model Context Protocol (MCP) Apps, and broader integration with NetSuite Analytics Warehouse. The Companion provides a curated library of over 100 finance‑specific prompt templates and...
Geotab and Hyundai Partner to Deliver Hardware-Free, Native Telematics Integration
Geotab and Hyundai have launched a hardware‑free telematics integration for Hyundai vehicles across more than 40 European markets. The solution streams data from factory‑installed sensors directly to the MyGeotab platform, eliminating aftermarket device costs. It supports both internal‑combustion and electric...
I Connected My Dropbox to ChatGPT — and It Changed How I Find Everything
OpenAI’s latest update lets ChatGPT connect directly to Dropbox, indexing PDFs, Word documents, Excel sheets and PowerPoint decks for conversational search. Users link their account via the Apps menu, after which the model can locate files and even extract relevant...
Fresha Becomes the Software Infrastructure of Choice for Multi-Location Selfcare Businesses as Enterprise Growth Surges
Fresha, the AI‑powered booking platform for beauty and wellness, is seeing rapid enterprise adoption as multi‑location brands switch from fragmented software stacks to its unified solution. The company reports a 32% year‑over‑year rise in gross merchandise value (GMV) from multi‑site...
Robotic Online Intelligence Introduces Kubro(TM) Agents – A Toolkit For Bespoke Agentic Workflows In Market Research
Robotic Online Intelligence (ROI) has launched Kubro™ Agents, a new module on its Kubro platform that lets data firms and investment research teams build fully configurable, multi‑step agentic workflows for market research. The toolkit offers more than 50 granular parameters...
‘Fragmentation Is Poison’: How Microsoft Is Targeting Disparate Data to Boost AI Adoption
Microsoft unveiled Database Hub and Fabric IQ at FabCon and SQLCon 2026, extending its Fabric SaaS analytics platform to unify roughly 20 data services under a single management plane. The new Database Hub adds AI‑driven, natural‑language exploration across Azure SQL, Cosmos DB, PostgreSQL and...
Instagram Tests a Feature to Let You See Your Ex's Stories without a Trace — and It's Going to Cost...
Instagram is piloting a paid subscription that lets users watch Stories anonymously, extending the feature set with audience lists beyond Close Friends and a 24‑hour story extension. The test is live in Mexico, Japan and the Philippines and costs roughly...
Wiise Boosts A/NZ Partner Program with AI and Product Additions
Wiise has revamped its Australia‑New Zealand partner program, adding AI‑focused training and new prospecting tools. The initiative includes an AI Academy of practical webinars and AI‑powered utilities to help partners qualify opportunities faster. It also introduces partner community days, roadmap visibility,...
Data + AI Brings The Next-Generation CDP Into View
Customer data platforms have solidified as a core martech component, with the vendor landscape consolidating into a clear top tier and a unified definition emerging. Marketers are demanding more reliable, AI‑enhanced solutions that respect privacy and deliver measurable ROI. The...
Infomaniak Launches Swiss-Based Streaming Solution
Swiss cloud provider Infomaniak has unveiled an automated radio streaming platform that lets stations run entirely from a web browser. The new "auto DJ" feature creates playlists based on multiple criteria, allowing schedules to vary without manual track selection. Live...
AI Pushes B2B Ecommerce Toward Fewer Platforms as Budgets Shift
Artificial intelligence is prompting B2B ecommerce leaders to trim fragmented software stacks and invest in unified, AI‑enabled platforms. Redpoint Ventures reports that 45% of CIOs are redirecting spend toward AI while 54% are consolidating vendors, targeting systems that blend ecommerce,...
ScaleOps Raises $130M Series C at Over $800M Valuation to Lead the Future of Autonomous Cloud and AI Infrastructure Resource...
ScaleOps announced a $130 million Series C round that values the company at over $800 million, led by Insight Partners and joined by existing backers. The funding brings total capital raised to more than $210 million as the firm scales its autonomous cloud and...
Grafana Labs Brings Grafana Cloud & Grafana BYOC to Japan with AWS Tokyo Region Availability
Grafana Labs announced that its Grafana Cloud SaaS and Bring Your Own Cloud (BYOC) offerings are now available in the AWS Tokyo region, marking the company’s first dedicated infrastructure in Japan. The move enables Japanese customers to host observability workloads...
