Know What's Happening in COO Pulse
Know What's Happening in COO Pulse
Restaurant operator Amanda Hyde has been promoted to Chief Operating Officer of Krystal, moving up from her role as Senior Vice President of Operations at parent company SPB Hospitality. Hyde brings more than two decades of multi‑unit restaurant leadership, previously driving growth at Logan’s Roadhouse, Mimi’s Café, and Bob Evans. In her new role, she will work closely with franchisees, operators, and support functions to elevate performance and sustain Krystal’s expansion into travel‑center locations. The appointment aligns with SPB’s recent strategy to concentrate resources on its core brands.
Chili Shack, the Denver‑based fast‑casual chain, has promoted Elizabeth Orona from general manager to chief operating officer. Orona will steer the brand’s national franchise rollout, targeting up to 100 new locations over the next several years. The company currently runs...
Sales organizations are pouring money into enablement, CRM upgrades, and dashboards, yet win rates, cycle length, and forecast accuracy remain stagnant. Gartner reports that 56‑60% of B2B deals end in “no decision,” while Salesforce finds much CRM data incomplete, highlighting...
Enstep Technology Solutions announced Brayden Stitt as its new Head of Sales Operations and Business Development. The role is designed to strengthen the company’s revenue engine, build a scalable sales infrastructure, and accelerate growth of its managed IT services in...
Sectigo announced Clint Maddox as president of global field operations, tasking him with overseeing sales, marketing and channel functions worldwide. The move follows a record year in which the certificate‑lifecycle manager posted over 20% organic ARR growth and completed the Entrust...
BMW’s Supervisory Board has appointed strategy chief Raymond Wittmann as the new Production Board member, effective at the May Annual General Meeting when current Production Director Milan Nedeljković ascends to CEO. Wittmann, 47, has been with the group since 2015, most...
Kenvue COO Meri Stevens introduced monthly "shark tank" meetings to accelerate operational innovation, rapidly testing ideas and discarding weak concepts. A digital council allocates funds, delivering ten‑fold in‑year savings while scaling winning projects globally. Innovations focus on touchless agents, predictive...
Plurilock, a Victoria‑based cybersecurity firm, eliminated its CTO and COO positions and imposed a 30% cut to executive compensation to accelerate profitability. The restructuring is projected to save about $900,000 annually, funds that will be redirected to sales and market‑development...
The Science of Scaling started as a series of talks - just like the one I'm giving at SXSW in two weeks. Those talks became frameworks that underpin how we work with portfolio companies at Stage 2 Capital , and...
Airbnb has hired former Uber safety chief Gus Fuldner as its new global head of operations, succeeding retiring executive Tara Bunch. Fuldner, who oversaw Uber’s safety and core services, starts on March 16 as Airbnb expands beyond home rentals into...
Ellen Davis has been promoted to chief operating officer and executive vice president of the U.S. Travel Association. Since joining in 2023 as EVP of business strategy and industry engagement, she launched a new membership model, revamped the event portfolio,...
LogicSource announced Keith Hausmann as its new Chief Operating Officer, succeeding Jo Seed who has moved to Chief Strategy Officer to steer AI and technology strategy. Hausmann arrives with more than three decades of experience leading global procurement and AI‑driven...
LePub has appointed Ete Davies as Global Chief Operating Officer, adding depth to its executive team as the agency accelerates international growth. Davies will steer global business operations, client delivery, and product management, aiming to make the agency’s creative services...
In #TheScienceOfScaling , I emphasize that the type of seller who thrives in PMF is not the same type who thrives in Growth & Moat. Early-stage success often comes from process builders. Scaling success comes from process executors. A rigorous...
Langham Hospitality Group has appointed Michele Grosso as regional vice‑president of U.S. operations, while he continues as managing director of The Langham Boston. In his expanded role he will oversee the company’s two U.S. brands—The Langham Hotels & Resorts and Eaton—working closely with...
Pan Pacific Hotels Group unveiled a new executive leadership team, appointing Craig Bond as chief operating officer, Celine Du as chief commercial and marketing officer, and Kate Loh as head of Development. The refreshed senior team, led by CEO Choe...
Midwest Games, a publisher focused on non‑traditional gaming spaces, announced Adam Orth as its new chief operating officer. The company also appointed Cisco Maldonado and Charlotte Cook as executive advisers to steer publishing strategy. Orth brings operational expertise from previous...
4RCargo, a leading independent General Sales and Service Agent, has appointed Olga Palec-Furga as chief operating officer. Palec-Furga brings more than two decades of experience across airlines, GSSAs, and airports in Poland. Her hire supports 4RCargo’s fifth‑year strategy to deepen...
PM Hotel Group announced Kirk Pederson as its new chief operating officer, tasked with overseeing hotel operations and commercial strategy across the portfolio. Pederson joins after serving as president of Sightline Hospitality, where he guided the company’s expansion and its...
Even the most polished go‑to‑market playbooks are stalling because B2B buyers face internal complexity, not product confusion. Gartner reports 77% label recent purchases as “very complex,” while 62% of firms still cling to product‑led GTM models. The article proposes "Activator...
Lidl GB will appoint Roberto Eretta as chief operating officer, succeeding Maciej Tylkowski who moves to an international role this summer. Eretta, currently COO of Lidl Italy, has spent nearly two decades with the retailer, rising from area manager to...
Cyient announced that long‑time CFO Prabhakar Atla will become chief operating officer on 1 April 2026, while Shrinivas Kulkarni, previously CFO of Cyient DLM, steps into the group CFO role. Atla, a 12‑year Cyient veteran, will drive next‑generation delivery models, talent development and...
Olaplex reported Q4 2025 net sales of $114.6 million, a 3.8% year‑over‑year decline, while adjusted EBITDA rose to $30.8 million, delivering a 26.9% margin. The professional channel grew 5.3% and the new hair‑mask launch generated mid‑teens sell‑through lifts, offsetting weakness in specialty...
after just one year in the position, FDA COO Butler will retire, and his deputy will take over in April - https://t.co/9qmmIiuWX2
This week’s hospitality news is dominated by a series of senior‑level appointments across hotels, resorts, and related service firms. Trailborn Hotels & Resorts named Paul Eckert COO, Wyndham Hotels & Resorts hired Amit Sripathi CFO, and Westgate Resorts added Jared...
.@charter just made a massive power play by hiring Nick Jeffery as COO. This isn’t just a personnel change; He’s task is to expand on home internet again. 🧵🚨
Avalon Advanced Materials has rehired former COO Dave Marsh to lead a new preliminary economic assessment and refresh the feasibility study for its underground Nechalacho rare‑earths‑zirconium project in the Northwest Territories. The deposit contains 61.9 million metric tons of measured and...
Burson has promoted its EMEA COO Matt Buchanan to the newly created global chief social and influence officer role, tasking him with scaling social capabilities worldwide. Olly Gosling joins Burson as head of social and influence for EMEA, bringing experience...
BBC chief operating officer Leigh Tavaziva announced she will leave the broadcaster in September, marking the third board‑level exit within four months. Tavaziva, who joined the BBC in 2021, oversaw its multi‑billion‑pound budget, production pipelines, and digital transformation. Her departure...
Accor has appointed Rob McIntyre as Vice President of Operations for New Zealand and Fiji, effective April 13, 2026. McIntyre joins from Singapore where he oversaw Accor’s operations, including the flagship Pullman Singapore Orchard. He previously served as General Manager of Pullman Auckland...
Every quarter, management teams walk into the board meeting with a “Closed Lost Analysis” slide. It typically shows the top 5 reasons deals didn’t close. Pricing. Missing feature. No budget. Chose competitor. The problem? Much of that data is incomplete,...
Littlejohn & Co. announced Shant Mardirossian as its first managing director and chief operating officer. The newly created position will report directly to the firm’s managing partners and coordinate finance, legal, compliance, operations, and investor‑relations functions. Mardirossian’s mandate includes driving...
The founders/CEOs, I work with are only information overloaded NOT confused. They’ve built momentum, visibility and demand. But they haven’t built the right revenue infrastructure. And growth without infrastructure is heavy and stagnant.
C‑suite executives from Reddit, Advancing Health Equity, Daytrip and other high‑growth firms disclosed how they pre‑empt burnout through strict attention controls, delegated workflows and intentional recovery rituals. Leaders like Apothekary’s Shizu Okusa lock their phones on Do Not Disturb and...
In this episode, Don and Roger discuss recent leadership changes at Charter, highlighting the appointment of Nick Jeffrey—formerly of Frontier, Vodafone UK, and Verizon—as COO to boost Charter's struggling home internet segment. They then turn to the ongoing consolidation of...
In the 80s and 90s, most sales reps were full-cycle. They found their own meetings. They ran the process. They renewed and expanded accounts. Then we specialized: --> SDRs (thanks to the “predictable revenue” era) --> CSMs and post-sale roles...
Samsung isn’t committed to releasing another iPhone Air rival - acknowledging subpar sales - or TriFold, its mobile COO tells us. He also says the Privacy Display was supposed to launch a year ago, a revamped stylus is coming and...
Trailborn Hotels & Resorts announced the appointment of Paul Eckert as chief operating officer as the brand accelerates its national rollout. Eckert will oversee operations for the expanding portfolio, including upcoming properties in Jackson Hole, Wyoming, and Mendocino, California. He...
WorkWhile announced Simon Khalaf as its new chief executive officer, while co‑founder Jarah Euston moves to president and COO. The AI‑native staffing platform now supports more than 1.2 million U.S. workers and has posted over 110% growth in the last nine...
At the ET Retail GIRS 2026 conference, Celio COO Francois Gomez outlined a new growth plan for India, emphasizing larger‑format stores and a shift away from discount‑driven sales. The brand will prioritize honest pricing and its core apparel DNA—suits, polos, shirts and...
Charter Communications appointed former Frontier CEO Nick Jeffery as chief operating officer, effective September 1. Jeffery will oversee Marketing and Sales, Field Operations, and Customer Operations for Spectrum’s residential and business segments. His tenure at Frontier featured accelerated fiber deployment,...
Lauren Demarte has been promoted to chief operating officer of GoDigital Music, becoming the company’s first COO. The appointment follows GoDigital’s recent $230 million financing round, which pushes total capital raised above $1 billion and coincides with a brand revamp that splits...
Former Goodwin chief operating officer Mary O'Carroll has joined legal‑tech startup Sandstone as a product adviser. O'Carroll, who previously held senior roles at Ironclad and Google, will serve in a part‑time capacity. The appointment comes just weeks after Sandstone announced...
CareDx reported Q4 2025 revenue of $108.4 million, up 25% year‑over‑year, propelled by testing services and a 47% surge in patient‑digital solutions. Adjusted EBITDA fell 34% because of a $6.7 million one‑time executive bonus, while cash balances reached $201 million and the company...
Avanos Medical reported $178 million net sales for the quarter, with organic sales in its strategic segments rising 10% year‑over‑year. The Specialty Nutrition Systems segment posted 14.5% organic growth, while the radiofrequency ablation business achieved double‑digit expansion. The company completed the...
Gridiron Capital has elevated Scott Harrison to Managing Partner and Chief Operating Officer, expanding its senior leadership team. Harrison, who blends investment acumen with operational expertise, now sits alongside founders Tom Burger and Kevin Jackson. The promotion comes as the...
The RevOps Roundup for week 8, 2026 curates a suite of practical resources—from a guide on tracking outbound traffic in lead pipelines to AI workflow best practices and variance analysis techniques. It also highlights podcasts where CROs discuss scaling from $2 M to...
Sarah Bond resigned as Xbox president and COO, coinciding with Phil Spencer’s announced retirement as CEO. Bond, who spent eight years in senior roles and served as the No. 2 executive alongside Matt Booty, is leaving the company. Matt Booty will...
Steve Gund, third‑generation CEO of The Gund Company, has maintained a strict “no layoffs” policy for over 75 years while delivering roughly 18 % growth. The employee‑owned firm scored 9.0 out of 10 on an economic‑engagement assessment, far above the top‑quartile...
Entravision Communications announced the departure of President and Chief Operating Officer Jeffery Liberman, ending a nearly two‑decade tenure with the Spanish‑language broadcaster. Liberman, who rose from radio division president to COO in 2012, oversaw dozens of Univision‑affiliated TV and radio...
