The episode debunks the myth that process hinders growth, explaining that well‑designed processes eliminate friction and enable faster execution without relying on heroic effort. It highlights how process captures and replicates expert judgment, turning best practices into consistent defaults that work even when leaders aren’t present. COOs champion early adoption of process because it safeguards momentum, provides clarity under pressure, and scales leadership capacity, turning process into leverage rather than overhead.

Fifteen years ago the author accepted Guy Kawasaki’s invitation to record a podcast despite not having a show or a clear concept. Driven by a long‑standing purpose of helping leaders improve their craft, the first episode launched a series that...
The episode explores how COOs must sometimes push back against new initiatives to safeguard execution and focus. It highlights warning signs such as added priorities without trade‑offs, overly optimistic timelines, and strategies that ignore operational realities. By contrasting the CEO’s...

A candidate interviewing for a remote, mission‑driven company faced an extreme hiring process, including 10+ video calls, unpaid work tests, and a request for references from coworkers they didn’t get along with. The article condemns the practice as unreasonable and...