Why Your Emotional Journey Through Change Makes Complete Sense
Organisations often focus on the logical side of change—business cases, plans, and communications—while overlooking the deep emotional impact on employees. The article explains that change disrupts identity, causing grief, anxiety, and a non‑linear emotional journey that can derail initiatives if ignored. Leaders who acknowledge these feelings, treat resistance as insight, and provide honest communication foster trust and resilience. Treating the emotional experience as core work, not a side note, leads to sustainable transformation.
Making an AI a Multiplier Instead of a Threat
Boston Consulting Group’s experiment with 758 consultants showed AI users completed tasks 25% faster and delivered 40% higher‑quality output, with the lowest performers improving by 43%. The article argues that treating generative AI as a multiplier—not a threat—unlocks leverage across...
Former Berwin Leighton Paisner Head Neville Eisenberg Launches Consultancy Firm
Former Berwin Leighton Paisner managing partner Neville Eisenberg has founded ClarityX Advisory, a consultancy aimed at guiding law‑firm leaders through the sector’s current disruption. The firm offers a structured diagnostic and decision‑support tool to help firms navigate AI adoption, rising...
‘Backing The Underdog’: Thomas Tearle & Brent Clarke Launch Transformation Consultancy
Thomas Tearte, former VML CEO, and ex‑McDonald’s digital chief Brent Clarke have launched Underdog Studio, a transformation consultancy focused on eCommerce, subscription models, loyalty, CRM, and AI‑enabled digital products. The firm operates on an outcomes‑based remuneration model, positioning itself between...
Where AI Will Create Value—And Where It Won’t
McKinsey warns that AI’s biggest business impact will come from reshaping offerings, models and market structures, not from incremental productivity gains. While nine‑in‑ten firms have deployed AI, 94% report little measurable value, echoing the historic Solow paradox. Early productivity wins...
Connexions Consulting CEO Says Culture Is Infrastructure for REITs
Charmaine Brown, president and CEO of Connexions Consulting, told Nareit’s REITwise conference that culture functions as the foundational infrastructure for real‑estate investment trusts. She urged REIT leaders to align people strategy with business strategy, treating turnover, disengagement and under‑performance as...
Axians UK: Digital Transformation Has No Deadline
Axians UK executive Chris Gilmour warns that digital transformation is a mindset shift rather than a one‑off capital expense. Companies often rush to adopt the latest technology but neglect cultural change, leading to failed initiatives. Gilmour stresses that transformation is...
EY Hustles to Hire 'Forward Deployed Engineers'
EY, one of the Big Four professional services firms, announced it will initially recruit 45‑50 Forward Deployed Engineers (FDEs) to help clients move AI projects from prototype to production. The FDE role places technically skilled engineers directly within client organizations,...
How to Build a Data-Driven Culture in Your Organization
Building a data‑driven culture requires more than technology—it demands a top‑down commitment, clear metrics, and seamless access to information. Leaders must model data‑informed decisions, while teams develop relevant KPIs that translate raw numbers into actionable insight. Embedding analysts across departments...
IBM’s ‘Client Zero’ Approach and Four AI Lessons for India Inc
IBM Consulting leveraged its own "client zero" AI overhaul to generate $4.5 billion in productivity gains, positioning itself as a credible AI advisor for India’s large manufacturers. The firm identified four lessons: data integration outweighs model work, pilots falter without clear...
Put People First to Make Psychological Safety Practical, Dss+'s Gutierrez Says
Senior director Rod Gutierrez of global consultancy dss+ argues that companies must put people first to translate psychological safety from concept to practice. He highlights that managing psychosocial risks is becoming a regulatory priority, especially in high‑hazard sectors like mining....
Microsoft, OpenAI Change Contract Terms — Again
Microsoft and OpenAI announced a revised partnership that drops the exclusivity clause and changes revenue‑sharing terms. OpenAI can now deliver its models on any cloud, while Microsoft retains a non‑exclusive license to the IP through 2032 and will no longer...
Built to Breakthrough: The Power of One Vision
Kathleen Wood’s latest piece expands the "Built to Breakthrough" playbook, urging restaurant founders to replace generic vision statements with a "Power of One Vision" that defines whether they are building a scalable company or merely adding locations. She outlines three...
The Smartest Companies Don’t Copy Their Competitors. They Do This Instead
The article argues that traditional benchmarking drives market convergence by copying rivals' best practices, leading to undifferentiated offerings. Instead, it champions "reverse benchmarking"—systematically identifying competitors' shortcomings and turning those gaps into strategic advantages. The piece cites restaurateur Will Guidara, who...
Strategies to Prevent Process Regression After Project Close
The Control phase of Lean Six Sigma projects is often under‑executed, causing process regression once the initiative closes. The article explains the psychological pull toward old habits and offers a playbook—standard work documentation, competency‑based training, visual management, ownership hand‑off, SPC,...
AI Synthetic Audiences Are Already Here and Poised to Upend the Consulting Industry
Synthetic audiences—AI‑generated digital personas that can be surveyed instantly—are emerging as a disruptive force for traditional market‑research consulting. Startups such as Electric Twin ($12.5 M raised), Artificial Societies (≈$4.9 M raised) and Aaru (valued at $1 B) already offer platforms, while giants like...
Use “Light” Lean Six Sigma When the Textbook Approach Is Not Possible
Practitioners eager to apply Lean Six Sigma often face environments lacking continuous‑improvement culture, senior sponsorship, or low‑cost measurement, making textbook projects impractical. A "light" LSS approach breaks the methodology into modular tools—VOC for internal SMEs, simple RACI structures, 5S, and...
Weber Shandwick's AI Guru Moves to FGS Global
Artificial intelligence is rapidly reshaping how brands manage media, reputation, and content creation, from automated monitoring to predictive crisis modeling. In response, communications firms are building dedicated AI advisory practices to help clients translate technology into strategic advantage. FGS Global’s...
Major SAP Partner Bristlecone Plans Acquisitions, New Investments To Grow Supply Chain Business
Bristlecone, a Mahindra‑owned SAP partner, announced its first acquisition plans and a major investment program to expand its end‑to‑end supply‑chain business. The firm reported 30% revenue growth last year, with 70% of earnings coming from U.S. customers. It will triple...
How Northwell Health Engages Specialists in Value-Based Care
Northwell Health, overseeing 29 hospitals and 800+ ambulatory sites, is tackling the specialist‑centric gap in value‑based care. While most ACO contracts focus on primary‑care metrics, specialists account for the bulk of utilization costs and patient complexity. To bridge this, Northwell...
Merkle's Stauffer Tapped To Expand Dentsu's BX Consultancy
Dentsu has named John Stauffer, Merkle Americas’ Chief Strategy Officer, as Practice President for Business Transformation (BX) – International Markets. The new role tasks him with scaling Dentsu’s consultative BX services beyond Japan, where the unit now employs over 100...
Chuck Fawcett Launches Owner’s Representation for Animatronics Across the Attractions Industry
Chuck Fawcett relaunched his firm FGR8 in late 2024 as an independent owner’s representation platform for animatronics, moving away from traditional vendor roles. Leveraging more than 35 years of experience with Disney, Universal and Warner Bros., he now advises developers,...
Artefact Deepens Google Cloud Collaboration W/ Gemini Enterprise, Wins 2026 Google Cloud AI Partner of the Year for EMEA
Artefact announced an expanded partnership with Google Cloud to deliver Gemini Enterprise‑powered, agentic AI solutions for large enterprises. The collaboration combines Gemini models, Vertex AI, and Artefact’s consulting expertise to accelerate AI transformation across sectors such as retail, finance, and...
Dijital Team and Ex-Pax8 Academy’s Diana Drury Help IT Service Providers Level Up
Dijital Team partnered with former Pax8 Academy executive coach Diana Drury to launch the Better Business Pathway, a free enablement program for IT service providers. The initiative shifts focus from technical training to business capability, aiming to improve margins, scalability, and operational...
From Disruption to Stability: How Cortessia Limited Helps Growing Platforms Scale Without Breaking
Cortessia Limited warns that fast‑moving product teams often outpace operations, documentation, and decision‑making, creating hidden fractures that explode at scale. Its research identifies five pressure points—hand‑off seams, single‑point tools, aging assumptions, metric drift, and premature senior hires—that combine to force...
Clorox Shows What SAP S/4HANA Transformations Require Before 2027
The Clorox Company completed a five‑year, $580 million SAP S/4HANA transformation, treating it as an enterprise reinvention rather than a simple system swap. Early decisions around strategic framing, realistic benchmarking, and a built‑in adoption network shaped the program’s stability after go‑live....
Change Management Is Getting More Sophisticated. So, Why Does It Feel Less Human?
Change management frameworks have become technically sophisticated, yet employees experience them as cold and transactional. Recent Gallup data shows global employee engagement slipping to 21% and manager engagement to 27%, underscoring the human cost of rapid restructuring. Leaders often rely...
AI-Focused Services Make up 40 per Cent of BCG’s 2025 Revenue
Boston Consulting Group reported a 7% rise in global revenue to $14.4 bn in 2025, its 22nd consecutive growth year. AI‑focused services now account for over 40% of total revenue, driven by a 25% year‑over‑year increase in AI offerings. The firm...
System Change Without Process Clarity: A Guaranteed Failure Point
System change projects often fail because organizations lack process clarity. Without a shared, documented understanding of workflow steps, responsibilities, and decision points, new software merely exposes existing gaps. The article outlines a typical failure pattern—from design based on assumptions to...
PwC India Eyes Consulting Changes to Standardise Services Across Regions
PwC India is evaluating a global overhaul to standardize its consulting services across all member firms. The unified model would align methodologies, processes, and delivery to give multinational clients consistent, faster advice. The push comes as the professional‑services market faces...
Transforming From a Position of Strength: Brambles CEO Graham Chipchase
Brambles CEO Graham Chipchase led a two‑track transformation that sharpened its core pallet‑logistics business while building digital and data‑driven capabilities. After divesting non‑pallet assets in 2018, the company embraced transparent, bottom‑up communication to win internal buy‑in and reassure investors. The...
Rethinking Peak Performance in the Digital Restaurant Era
The white paper released on April 21, 2026 highlights how the surge in digital ordering, delivery aggregation, and personalized menu modifiers has turned traditional peak‑hour operations into a multi‑dimensional challenge for restaurants. Front‑line teams now juggle speed, accuracy, personalization, and...
Halving Product Cycles with Agile
Integrating Agile with Six Sigma enables organizations to halve product development cycles while preserving quality. Traditional 12‑month‑plus timelines suffer from lengthy handoffs, late defect discovery, and costly delays—each month lost can shave 5% off lifetime revenue. By adopting 2‑4‑week sprints,...
Schneider Electric and Deloitte Collaborate to Drive AI-Enabled Digital Transformation Across Industrial Operations
Schneider Electric and Deloitte announced a joint initiative to accelerate AI‑enabled digital transformation across industrial operations. The partnership blends Schneider’s AI‑driven OT and software platforms with Deloitte’s strategy, people, and process expertise to modernise end‑to‑end processes for manufacturers, data‑center operators...
Digital Transformation Governance Framework Example: How to Structure and Prioritize Decisions
Digital transformation initiatives often falter because decision‑making lacks discipline, leading to fragmented projects and misallocated spend. The article presents a governance framework that unites strategy definition, evidence‑based validation, and criteria‑driven prioritization into a single decision system. By applying transparent scoring...
Istanbul North Rail Crossing Project (INRAIL)
The Turkish Ministry of Transport and Infrastructure (MoTI) has issued a Request for Expressions of Interest (REOI) to appoint a Project Implementation Oversight Consultant (PIOC) for the Istanbul North Rail Crossing Project (INRAIL). The project, financed by the World Bank...
Istanbul North Rail Crossing Project (INRAIL)
The Turkish Ministry of Transport and Infrastructure (MoTI) has issued a Request for Expressions of Interest (REOI) for Project Management Consulting (PMC) services on the Istanbul North Rail Crossing Project (INRAIL). The project, financed by the World Bank alongside ADB,...
Embridge Consulting Appointed as Authorised Unit4 Training Provider Across English-Speaking Markets
Embridge Consulting has been appointed as an authorised training provider for Unit4 across the UK, Ireland, Commonwealth and other English‑speaking markets outside Europe. The appointment builds on a partnership that began in 2015 and adds to Embridge’s seven‑year streak of...
Becoming Greater than the Sum of Your Parts
Alan Whitman, former Baker Tilly CEO, explains how Nichols Cauley is built as a private‑equity‑backed financial‑services platform that unites a CPA firm, an insurance brokerage, and an investment‑banking boutique. The firm pursues growth through a unified brand, cross‑serve model, and disciplined ROI‑driven...
"Technology Alone Isn't Enough to Achieve Operational Excellence"
Optimize by Nexus, an independent consulting firm born from a partnership between Edwin Huybers, Chris Breunis, and Digna van Zanten, is targeting horticultural and agribusiness companies. The firm combines strategy, data management, and operational excellence expertise, arguing that technology alone...
Leaders, Treat Resistance to Change as Valuable Data
Leaders often label pushback as "knee‑jerk resistance," but the article argues that every form of resistance is valuable data about underlying fears, losses, or genuine flaws in a change initiative. By diagnosing the root causes—such as loss of identity, uncertainty,...
Ferragamo Family Appoints Former Estée Lauder CEO as Strategic Advisor
Ferragamo Finanziaria, the family’s holding company, named former Estée Lauder chief executive Fabrizio Freda as a special strategic adviser. Freda will guide the luxury group’s strategic decisions, help restructure operations, and support the search for a new CEO after a year‑long vacancy....
Aligning Strategy, People, and Communications During Facility Closures
In 2025 a leading manufacturer consolidated six distribution centers into a single, centralized facility to cut costs and stabilize operations. The company enlisted BDO’s Global Employer Services and People Strategy & Solutions teams to manage the people‑side and communications of...
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In its centennial flagship event, McKinsey gathered CEOs and CXOs from leading Chinese and multinational firms to discuss a fundamental shift in China’s growth logic—from high‑speed expansion to structural optimization. Chairman Joe Ngai warned companies must move from “getting bigger”...
Are Your Five Whys Turning Into a Tangled Mess?
Many teams treat the Five Whys as a first‑step brainstorming tool, which often leads to circular discussions and superficial fixes. The article argues that the root cause analysis should begin with a clear understanding of the process, followed by data...
AI Transformation Starts with People, Not Platforms
The article argues that AI transformation begins with people, not platforms, emphasizing that confidence, curiosity, and capability are the true drivers of change. It likens AI to a child that grows through guidance, urging leaders to shift from tool‑centric questions...
McKinsey and Alice Technologies Form Alliance
McKinsey and Alice Technologies have formalized a commercial alliance to deliver AI‑driven, generative scheduling for large capital projects. The partnership, built on five years of joint work, is already deployed with more than 35 clients across infrastructure, energy, mining and...
From Legacy Processes to AI-Native Work
The article argues that AI adoption in knowledge work is hindered more by organizational design than by technology itself. Companies must replace legacy processes with AI‑native orchestration models that blend human roles and intelligent agents. A key obstacle is the...
Measuring the ROI of Business Process Reengineering: A Comprehensive Guide
The guide outlines a step‑by‑step methodology for quantifying the return on investment of Business Process Reengineering (BPR) initiatives. It stresses establishing clear, SMART objectives and baseline metrics before any redesign begins. By cataloguing both direct and hidden costs and converting...
New Real Estate Talent Acquisition Role for Former Colliers Chairman
Madison Lincoln has hired former Colliers UK & Ireland chairman Tony Horrell as a senior advisor to expand its advisory services and deepen relationships with senior real‑estate leaders. Horrell brings more than four decades of experience in real‑estate and capital...