Know What's Happening in Management
Know What's Happening in Management
Promoting Top Frontline Workers May Undermine Team Engagement
Promoting high‑performing frontline staff into supervisory roles often backfires because leadership ability isn’t guaranteed. Gallup data shows 65% of supervisors earned their positions through performance, while only 30% were selected for supervisory experience. Those promoted without leadership preparation tend to be less engaged, dragging down overall team engagement.
The author will host a LinkedIn Live demo on March 10 to showcase the Lean Hospitals Coach, an AI‑powered tool built around the *Lean Hospitals* book. The coach offers two query modes—Book Search with citations and Book Plus with broader Lean insights—and two response styles, Facts and Socratic Coach. Built‑in guardrails prevent unethical advice, protect PHI, and correct common Lean biases, while tailoring depth to the user’s role. The session will run live questions through both modes to illustrate the tool’s capabilities and safety features.
It is amazing how many companies I talk to STILL have AI effectively blocked by IT & legal departments for out-of-date reasons when many companies in highly regulated industries have figured out ways to deploy enterprise ChatGPT, Claude & Gemini...
The staffing landscape in 2026 is being reshaped by eight inter‑linked forces, from a 16% YoY drop in UK vacancies to heightened competition for the remaining roles. Artificial intelligence has moved from experimental pilots to core infrastructure, yet many firms...
Cassie Duvall has been appointed Director of Catering at Mo’Bettahs, bringing over two decades of restaurant and hospitality expertise. She previously led Cafe Rio’s catering division, overseeing a team that expanded sales across more than 160 locations. At Cafe Rio,...
When faced with a monumental project, often people say: What’s one thing you can do today that moves this forward at all? Do that. Good: It gets you unstuck and starts momentum. Bad: It’s not a plan for how to actually accomplish...
The article argues that traditional industry tenure is losing relevance as founders increasingly rely on transferable execution skills rather than deep sector mastery. Open‑source tools, AI assistants, and low‑code platforms compress learning curves, turning decade‑long expertise into a matter of...
A new MMGY Travel Intelligence study of 300 planners and 1,000 attendees shows cost and safety dominate U.S. meetings decisions. Sixty‑three percent of planners flag travel expenses, while 72 % weigh crime levels when selecting cities. Despite these pressures, 90 % still...
Harvard Business School professor Linda A. Hill hosted an Executive Masterclass on March 4, 2026, addressing how senior leaders can navigate persistent uncertainty. The session framed today’s “fog” of geopolitics, rapid technology change, and evolving stakeholder expectations as a structural condition rather...
The signage industry, traditionally a craft‑focused, custom‑joinery market, is adopting agile, digital‑twin, and lean methodologies to streamline production. Scrum‑style sprints replace rigid scopes, enabling rapid client feedback and faster approvals. Digital twins and 3D‑printed prototypes give customers realistic visualizations before...
Cynthia Burks, former Genentech CHRO turned executive coach and board chair, champions data‑driven benefits that move beyond one‑size‑fits‑all programs. She argues HR must sit at the C‑suite table, translating employee value into business language to boost engagement and talent retention....
"Opinions are not feedback." Every time I say this in a workshop, I watch managers go through the five stages of grief.
Your goals don’t fail because you’re lazy. They fail because they never got time assigned to them. In Day One, you’ll design your ideal week template and learn time blocking that works in the real world, not in productivity fantasy land. Dreams need...
A new McLean & Co. study finds that while 69% of HR leaders view total compensation as critical, only a quarter feel truly effective at designing pay‑for‑performance programs. Employees who are satisfied with their overall pay are 1.8 times more...
The UK government has launched voluntary equality action plans requiring firms with 250 or more staff to detail how they will close gender pay gaps and support menopausal employees, with a dedicated portal for publication. From spring 2027 the measures...
Smart people wait for opportunities, while "lucky" people create 50 opportunities, launch them, analyze, and then pick the best 1-2. Intelligence is overrated. Volume and action win.
Artificial intelligence is reshaping corporate strategy, turning static roadmaps into dynamic, real‑time plans. Executives face heightened volatility as AI accelerates decision cycles and market signals shift faster than traditional forecasts. In a candid HBR interview, chief strategy officers from Penske...
The article outlines a seven‑step email‑to‑action framework designed to slash the time professionals spend in inboxes. It cites a McKinsey study showing 28% of the workweek is devoted to email and argues that structured workflows can cut reply chains by...
I skipped one step building my video game and burned $8 million. That step takes 72 hours with AI. Here's how to save yourself $8 million. The game is called Project Kyzen. Instead of building a cheap prototype to test if the...
Widewaters has appointed Schulte Hospitality Group (SHG) to manage its portfolio of seven hotels, covering day‑to‑day operations, revenue management, sales and marketing, and food‑and‑beverage programming. The partnership also retains Basin Ventures as the asset‑management overseer to drive value across the...
Most deals aren’t lost to “no.” They’re lost to silence. 80% of sales happen after the fifth follow-up. But 44% of salespeople give up after the first one. Read that again. Almost half of all salespeople quit after a single attempt. Meanwhile, the...
Retail leaders are urged to prioritize operational velocity—the speed at which campaigns, inventory signals, and creative assets can be adjusted—over merely tracking click costs. The article argues that agility, not additional tools, is the true growth catalyst, recommending automated kill...
In this episode the host breaks down the most important warehouse KPIs for small businesses, organizing them into receiving/shipping, put‑away, picking, order management, storage, labor, and safety categories. Each metric—such as receiving efficiency, picking accuracy, inventory turnover, labor utilization, and...
This isn’t an AI problem. It’s a values and prioritization problem. And it turns out GTD + AI is a pretty powerful answer. Here’s the system I use: 1. Clarify your goals (max 3) Everything else is noise. Your goals are your filter. 2. Capture ruthlessly,...
American Airlines issued an internal memo, signed by its COO and chief commercial officer, accusing United Airlines of flooding Chicago O’Hare with flights to manipulate gate allocations under a unique lease provision. The memo’s omission of CEO Robert Isom raises...
Enterprise SEO is failing not because of tactics but due to downstream operating models that treat SEO as a post‑launch audit. Most large firms place SEO inside marketing, relegating it to ticket‑driven fixes after product, content, and development decisions are...
CIOs must treat crisis strategies as living documents, revisiting them at least quarterly as new services, integrations, and threat vectors emerge. Experts from Pynest, Tufin, and Euristiq stress defining clear decision‑making roles, integrating automation, and simplifying language to ensure rapid...
At APQC CONNECT 2026, leaders from health care, cloud services, education, finance and manufacturing exposed persistent gaps between people, processes and knowledge. They cited unclear ownership, siloed tools and treating knowledge management as an after‑thought as primary culprits. Across the...
Meshery, one of the fastest‑growing CNCF projects, announced the split of its GitHub repositories into two organizations: github.com/meshery for the core platform and github.com/meshery-extensions for extensions and integrations. The partition aims to improve modularity, scalability, and community ownership by allowing the core...
Leaders often mistake a polished slide deck for effective communication, leaving the room disengaged and ideas unabsorbed. The article highlights how the illusion of alignment can cause meetings to feel empty, even when time and resources are invested. It outlines...
Why Vibe Coding Is Less About Code And More About Power #Vibe #coding is transforming work by letting anyone describe and build #software with #AI , shrinking the gap between ideas and execution, and shifting the power to innovate closer...
The article argues that leaders’ overreactions to normal variation, waste, and mistakes generate fear that silences improvement efforts. Across his four books, the author shows that tools like Lean or Kaizen succeed only when leadership responds calmly and proportionately. Overreactive...
GE Aerospace’s 2025 shareholder letter spotlights a simple tape‑dispenser fix that illustrates the company’s deep‑rooted lean culture. The CEO describes how frontline empowerment, respect for people, and the SQDC framework drive continuous improvement across the factory and supply chain. Small...
Zapier’s Talent Acquisition team piloted AI‑driven recruiter screens with Ezra AI Labs, processing roughly 250 interviews. The experiment cut screen time by 66%, from eight days to 2.75 days, and freed about 84 recruiter hours, equating to 5‑6 extra weekly...
At Zapier, an executive assistant transformed a traditionally manual role by embedding automation and generative AI into daily workflows. By automating calendar triage, meeting prep, travel logistics and AI‑driven note‑taking, routine tasks shrank from 20‑30 minutes to under two minutes....
In this episode, Yvonne Mejia, Lead Project Portfolio Manager for the CSU Bay Region and PMI‑CPMAI certified AI champion, discusses how PMOs can responsibly drive AI transformation in higher education. She explains the CPM‑AI methodology, emphasizing the importance of starting...
In the spirit of keeping all project work self-contained, I modify the following structure by having an outputs folder for each project Instead of: ~/Claude-Workspace/ ├── context/ # Your standing context files ├── projects/ ...
We don't talk about energy accounting enough. High focus work? In high energy windows. Low energy work? For logistics, not thinking.
Bruce Hamilton recounts how Douglas McGregor’s Theory X and Theory Y framework shaped his 1988 effort to transform a U.S. factory from a fear‑driven, autocratic culture into a Shingo‑Prize‑winning, employee‑centric operation. He describes confronting a list of so‑called “troublemakers” and using respectful dialogue...
I spent 12 years figuring out how to collapse a $60K/month growth team into one person. The results: 3.15% forecast to target across $3B in GMV. 32% yoy revenue growth. 41% yoy contribution margin growth. Here's the entire playbook. https://t.co/0oPoA7oEd8
Everyone said BNPL was dead after the 2022 crash. Flex is doing $6.5B TPV, 20%+ MoM growth, in under 2.5 years. The obituary was wrong. The category just needed a better product.
Chris LaCorata outlines a step‑by‑step roadmap for building an equipment health‑scoring system that spans multiple plants. The approach uses the DMAIC Six‑Sigma framework, a beta‑plant audit, and FMEA‑based risk scoring to translate condition data into financial impact metrics. Finance then...
Kli is doing awesome work at Colgate-Palmolive & his results provide a really good example of the benefits of having a dedicated "AI Lab" inside of large companies run by a company veteran who actually gets what these sorts of...
"Consensus is the shortest path to mediocrity." @CloudNotEnough, CEO of @Egnyte ($300M+ revenue, 1,400 employees): Delegate to small teams Trust them fully Accept 2 out of 10 things will fail "If you think you could do a better job, you've either hired wrong or don't...
The chief supply chain officer (CSCO) is transitioning from a traditional logistics and cost‑control role to an enterprise‑wide orchestrator, linking finance, technology, and marketing. This evolution, termed "Nexus Leadership," reflects the need for coordinated execution across the C‑suite in an...
I’ve seen people wake up early to train before long shifts. I’ve seen busy parents build side projects at night. I’ve seen “no time” turn into daily progress. People find hours for what truly matters.
AI agents can do a lot. But if they can’t use real data, they end up guessing. @CaravoAI fixes that by connecting AI agents to 200+ APIs through one simple connection. That’s how automated workflows can scale → https://t.co/j6YKqRjWp1
The traditional global‑expansion playbook—establish a legal entity then hire locally—is being replaced by a flexible, three‑model approach. Companies now blend entity‑based employment, Employer of Record (EOR) services, and contractor relationships, selecting the optimal model per market, role, and objective. This...
Microsoft's AI chief said most white-collar work will be automated in 18 months. But you won't lose your job to AI. You'll lose it to a person who's better at AI than you. It's already happening. The person who gets promoted isn't the...
“#Procurement managers at all levels must invest significant effort in managing individuals’ performance to up their game. And the tactics employed must drive the desired capability, behaviors, and results.” 🔗 https://t.co/6geUHYOgNn #purchasing #supplychain https://t.co/zenBvK0dKe
For productivity, there are only 2 questions to ask: Did this create recurring output? OR Did this reduce future effort?
