Know What's Happening in CIO Pulse
Know What's Happening in CIO Pulse
Ericsson announced strategic deals with Microsoft and Amazon Web Services while unveiling a new telecoms innovation R&D centre in Yokohama, Japan. The Microsoft partnership embeds AI‑driven 5G laptop management into Windows 11, using Intune and Ericsson Enterprise 5G Connect to automate connectivity, eSIM switching and policy enforcement for enterprise devices. The AWS collaboration introduces an agentic rApp as‑a‑Service on the AWS Marketplace, leveraging generative AI to translate natural‑language commands into network‑optimisation actions via Open RAN interfaces. The Japanese R&D hub, opening in 2026, will focus on programmable 5G, O‑RAN and ecosystem collaboration.
Customer experience is evolving as technology delivers practical benefits through better design, integration, and intent. Modern voice bots, unified CX platforms, and structured knowledge bases enable faster, more consistent service while reducing pressure on agents. Proactive, AI‑first approaches shift support...
eG Innovations, a US‑based software vendor, has appointed Jon Hatchuel as its first country manager in Australia, marking the firm’s first dedicated employee in the market. Hatchuel, who brings over 20 years of senior IT experience, will focus on expanding...
South African enterprises are pouring significant budgets into cybersecurity tools, yet breach rates keep rising. The core issue is execution: security teams are overwhelmed by data and lack the capacity to turn visibility into action. Unified platforms like Rapid7’s Command...
At the ETCIO Cloud Summit, leaders from Starbucks India and Jio argued that cloud security must shift from protecting static assets to continuously validating identities, especially as AI agents and autonomous workloads proliferate in hybrid environments. They emphasized that bots,...
Agent identities is going to be a super fun and hard problem for software in the coming years. Most agentic systems today assume that the agent can do everything the user can do, and just operate as an extension of...
Arctic Wolf’s 2026 Threat Report reveals a dramatic shift toward data‑only extortion, which surged from 2% to 22% of incidents in 2025. Remote‑access tool abuse initiated 65% of non‑BEC breaches, while AI‑enhanced phishing powered 85% of BEC attacks. Ransomware remains common,...
The Eclipse Foundation announced the final release of GlassFish 8, the reference implementation for Jakarta EE 11. The server now includes Jakarta Data repositories, allowing developers to work with JPA and NoSQL entities through a unified repository pattern. It also...
In episode 455 of the Smashing Security podcast, host Graham Cluley and journalist James Ball examine the growing threat of tech sovereignty, questioning whether the United States could effectively shut down Europe’s internet by leveraging Gmail, cloud services, and critical infrastructure. They also...
Telstra reported an 8.1% profit increase to $1.2 billion for the first half of FY26, with revenue edging up 0.3% to $11.6 billion and earnings rising 4.7% to $4.4 billion. The company achieved 3.1 percentage points of operating leverage by cutting $179 million in...
Agentic AI is rising, but are your governance frameworks still stuck in 2023? Autonomous systems don't wait for committee approval. CIOs: lead the orchestration or get buried by the chaos. 🤖⚡️ Deep dive here: https://t.co/dJs86sTyRD #CXOtalk #AgenticAI #TechLeadership
The Internal Revenue Service’s Chief Information Officer disclosed that the agency shed roughly 40% of its IT workforce and almost 80% of its technology leadership last year, marking the deepest attrition in two decades. The cuts stemmed from voluntary separations,...
The U.S. Department of Energy unveiled 26 artificial‑intelligence challenges that underpin its Genesis Mission, spanning nuclear systems, grid modernization, materials science, advanced manufacturing, microelectronics and national security. The announcement shifts AI from a purely analytical tool to the connective tissue...
Opkey introduced Design Studio, an AI‑driven module within its application lifecycle automation platform that streamlines ERP and HCM implementation planning. The visual canvas embeds more than 20 domain‑specific AI agents to automate discovery, requirements capture, process mapping, and configuration design....
Arista Networks announced extensions to its telemetry stack aimed at AI‑driven environments, adding host‑level data such as RDMA counters, NIC buffering, and flow‑control metrics to its CloudVision platform. The new capabilities will merge in‑network and host telemetry into a single,...
Albertsons announced four AI priorities for fiscal 2026—digital customer experience, merchandising, labor, and supply chain—backed by a full cloud migration and unified data platform. Chief technology officer Anuj Dhanda emphasized these are long‑term investments already delivering measurable impact, such as...
Forest Lawn Memorial Parks & Mortuaries has built a fully integrated procure-to-pay backbone by linking Vroozi’s procurement platform with NetSuite ERP and Shopify e‑commerce. The integration automates inventory replenishment, accounts payable, and even service procurement, allowing real‑time updates across systems....
There are a lot of new entrants coming into the GRC market right now, which tells you something interesting is happening. But most of what I see still feels like workflow layered on top of spreadsheets. Executives do not need more...
Intel is launching "Ask Intel," an AI‑driven virtual assistant built on Microsoft’s Copilot Studio, to handle customer and partner support after scaling back phone and social‑media channels. The assistant can open cases, verify warranties and route complex issues to human...
Google Cloud and Alphabet’s moonshot project Tapestry have deepened their partnership with CTC Global to launch GridVista, an observability platform that embeds optical‑fiber sensors in transmission conductors. The system delivers real‑time strain, temperature and vibration data, feeding it into Google...
Sumo Logic announced the extension of its cloud‑native analytics platform into the AWS European Sovereign Cloud and an AWS data center in Switzerland. The move lets customers keep logs, telemetry, and security data within national borders, satisfying GDPR and other...
Spirent Communications, now part of Keysight, launched Luma, an agentic AI platform that automates network test case generation, root‑cause analysis, and knowledge retrieval. Built on a domain‑specific knowledge graph, deterministic rule engine and a suite of 10‑12 specialized AI agents,...
Snowflake CEO Sridhar Ramaswamy told CRN that the company’s focus is on creating customer value, not merely selling AI. He highlighted the rapid expansion of Snowflake’s partner ecosystem to more than 14,200 global partners, a 22% year‑over‑year increase. Ramaswamy emphasized...
Snowflake’s ecosystem of solution partners says AI’s impact will endure despite concerns of a bubble. Executives from BlueCloud, RiskSpan, Viewnear and Slalom stress that solid data foundations and cost‑driven efficiencies are essential for sustainable AI adoption. They note a shift...
Solution providers are abandoning hourly billing in favor of outcome‑based models as AI automation turns software development into a commodity. Eduardo Ramos founded Viewnear to align pricing with measurable client results, leveraging Snowflake’s data platform and AI tools. RiskSpan and...
My favorite part of my job is working with C-suite officers. Right now, I’m helping build the Office of a CIO ahead of a corporate split. Day 1, she inherits a brand-new company. We meet daily and work through org design, capital allocation,...
Sun Chemical, a global inks and materials producer, has chosen SNP’s Kyano platform to steer its worldwide SAP S/4HANA migration and shift to SAP Cloud ERP Private. The initiative will merge more than 60 regional ERP instances into a single,...
ECL unveiled FlexGrid, a power‑agnostic platform that lets modular data centers draw electricity from hydrogen, natural gas, renewables or diesel. The system is designed for AI training and inferencing workloads, allowing operators to start with modest 2‑10 MW grid connections and...
New Charter Technologies is reshaping the managed services provider (MSP) model by embedding AI into its core operations, turning reactive support into automated, self‑healing processes. The company recently hired Microsoft veteran Michelle Curtis as chief revenue officer to drive a...
“At Facebook, they found that when security vulnerabilities were reported as issues, nearly 0% got fixed. But when these same problems appeared directly in the developer’s IDE, where the red squiggles were difficult to ignore, fix rates jumped to around...
When asking if AI will replace SaaS, here are some very key aspects to consider and questions to ask. I will have more to share, but there is a LOT of misunderstanding and assumptions being inserted into the public conversation that...
Dataminr’s 2026 Cyber Threat Landscape Report shows a dramatic shift in cyber risk during 2025, with threat‑actor alerts soaring 225% year‑over‑year. Identity‑based intrusions now account for nearly 30% of attacks, driven by an 84% rise in infostealer malware and AI‑enhanced...
It’s official: @Zoho launches Zoho ERP. Zoho is stepping into a quickly evolving space focusing on four verticals: manufacturing, retail, distribution and non-profit. #cio #erp #zohoday26 https://t.co/ZHXSetWIbM
The amount of growth by @Zoho over the past year is incredible. Historically, Zoho has been very deliberate and measured with their expansion. The past year, they hit the gas...big time. #CIO #ERP #ZohoDay26
At the Digital Lounge in Davos, IT leaders highlighted a hidden crisis: data debt is draining human capacity more than technology. Legacy SAP systems and fragmented data require teams to spend countless hours cleaning and governing information, leading to transformation...
RT If AI agents are on your 2026 roadmap, this definitive guide to 50+ enterprise agents (what they do, where they fit) is a must‑read for CIOs and CDOs. #AI #CIO @Star_CIO https://t.co/jLE8sizbgZ
The 7 biggest S/4HANA migration hurdles — and how to overcome them https://t.co/6u9sHnY6rG My take: Many CIOs I speak w/ are accumulating SAP instances faster than they can combine/rationalize them. ERP industry needs to adapt to AI speed if it doesn’t want to...
Finpace unveiled Halcyon, an AI‑driven layer integrated with its core banking platform, aimed at accelerating change management for African financial institutions. The solution interprets business intent, orchestrates actions across data and workflow systems, and embeds governance to ensure compliant, auditable...
While Amazon, Google, Meta, and Microsoft plan to spend a combined $630 billion on capital expenditures in 2026 - But Apple? Its expenditures actually dropped 17% last quarter https://t.co/LOWdQisHD1 #ArtificialIntelligence #Innovation #Technology #Tech #TechNews https://t.co/V5BVNB5Xyp
CRN’s Security 100 list spotlights 20 security‑operations, risk and threat‑intelligence vendors that distinguished themselves in 2026. The roundup underscores a rapid shift toward AI‑driven, agentic SOC solutions that automate triage, investigation and response. Companies such as 7AI, Arctic Wolf, Google Cloud and...
RT I compare this genAI moment to early web and cloud eraswhen transformation only happened after we changed practices (agile, DevOps, design thinking), not just technology. Same story, new stakes. #CIO #AI #DigitalTransformation @Star_CIO https://t.co/xfrVmpSIJN
A recent Omdia white paper reveals that while 70% of managed service providers (MSPs) say they use agentic AI, only 10% have deployed it in core IT service desk or security functions. The majority are stuck in internal experiments, whereas...
The European Parliament banned AI chatbots like Claude and Copilot from lawmakers' devices, citing cybersecurity risks from cloud data uploads to US firms https://t.co/KCPJ57Qqs1 #ArtificialIntelligence #Innovation #Technology #Tech #TechNews https://t.co/uigKl4zdY7
AI pilots frequently stall between proof‑of‑concept and production, often due to outdated quarterly KPIs, governance vacuums, and slow feedback loops. Executives argue that linear metrics clash with AI’s dynamic nature, causing drift and delayed corrective action. To close the gap,...
Anthropic expects to pay Amazon, Google, and Microsoft at least $80B through 2029 to run Claude on their cloud servers; cloud providers get a cut of Anthropic's AI sales revenue https://t.co/cMedWWo2tz #ArtificialIntelligence #Innovation #Technology #Tech #TechNews https://t.co/sDR7IGPcsA
Retail CIOs are confronting a growing "signal problem" as fragmented communication channels undermine customer experience and AI initiatives. Research shows 64 percent of retailers plan to modernize their communication systems to meet consumer expectations for instant, accurate information. Misaligned data streams...
Why Cybersecurity Strategies and Frameworks Must Be Recalibrated in the Age of AI and Quantum Threats by @ChuckDBrooks https://t.co/KGZ9x9TO0T #CyberSecurity #ai #Quantum
1606 Corp signed a non‑binding term sheet to acquire roughly 132 acres in Lufkin, Texas, including a 55 MW natural‑gas power plant and a 50,000 sq ft warehouse for an AI‑focused data center. The transaction is priced at about $11.67 million, combining $7.5 million in...
Illinois Governor J.B. Pritzker plans to request a two‑year suspension of tax incentives for new data centers, pending a study of the sector’s impact on the state’s electricity grid and residential bills. Current incentives grant up to 20 years of...
InfraVia, Liberty Global and Telefónica, via their joint venture Nexfibre, announced a £2 bn acquisition of Substantial Group, the owner of altnet Netomnia. The deal adds roughly three million premises and 450,000 customers, targeting an eight‑million‑premise footprint by 2027 and a...
