The results are in from the Adapt or Die: 2026 Resilient Marketer Survey that I collaborated on with the team at MoEngage . One pattern is already clear: the challenge for most B2C marketing teams is no longer experimentation or ambition. It's scalability. Across channels, data sources, and operating processes, we are seeing signs of a production ceiling. Teams can keep current programs running, but doubling output without structural change exposes weak points fast. Data quality, cross-functional execution, and experimentation discipline tend to break before strategy does. On January 28, I will be moderating a live conversation with Tracy Meyer from Movable Ink , Reed Kuhn from Branch , and Aditya Vempaty from MoEngage to dig into key findings from our survey. We'll discuss: ➡️ Where marketing systems feel the most strain as scale increases ➡️ Why some of the best-performing channels are also the most fragile ➡️ How AI is currently being used to remove friction, and where trust still limits its role ➡️ What these patterns suggest about readiness for 2026 If you are interested in how modern marketing organizations operate under pressure, this discussion should be useful. Join us: https://hubs.ly/Q03YWVjS0 #marketing #martech #AI
Most SaaS companies waste their best testimonials. - They collect a few quotes - They bury them on a landing page - They forget about them and call it a day And then, as a result: Proof that never gets...
Does NRR exist and/or matter where traditional ARR no longer exists? Usage-based and outcome-based pricing didn’t make NRR irrelevant - but they make "NRR Slop" hard to defend... The old SaaS world was simple: Annual contracts → clean ARR →...
Enterprises want the speed and intelligence of AI agents and automation, but never at the expense of security or control. Auditability remains essential in making that possible. Organizations need to verify what happened, when it happened, and why, and this...
The early success of Rails was assisted heavily by having solid documentation out of the gate. So I'm trying my best to do the same for Omarchy. Constantly improving and updating the manual. https://t.co/9tL5fdZ0T9
If you're a VP of Sales, CRO, CMO, or Head of Product at a B2B company and you haven't figured out your AI strategy yet... May 12-14 is your deadline. SaaStr AI 2026. SF Bay. Come with questions. Leave with...

Plugins + SaaS print money. Live on @acquiredotcom: All-in-one website design plugin for Squarespace freelancers and agencies. Faster builds, no custom code, sticky subscriptions. > $340K TTM revenue > $223K TTM profit > 39% YoY growth Full listing: https://t.co/Y8gnOYsd82 https://t.co/kiUkoUUPCu

Salesforce, Datadog & Epic are building walls. After two decades of flourishing through open APIs & data portability, the software industry's largest incumbents are locking down. https://t.co/7n6Tio3aJK
I spoke to a founder who sent 15,000 cold emails. The result? Near zero responses. He fired his marketer. Hired an expensive agency. Still zero results. The problem wasn't the execution. It was the STRATEGY. Here is the 6-step GTM framework that works...
I was on a call with a Founder the other day. His growth was stuck. So we got to diagnose the issue. The culprit? They had sent 15,000 emails. And got back zero real responses. They tried blogging. Posting online....
Why most AI products fail: Lessons from 50+ AI deployments at OpenAI, Google & Amazon @Aish_Reganti and @KiritiBadam have built 50+ enterprise AI products across companies like @OpenAI, @Google, @Amazon, and @Databricks. Based on these experiences, they’ve developed a small set...
Never hire anyone in sales that doesn't care about money You'll see
Shopify is building the foundation for agentic commerce. Universal Commerce Protocol, which we co-developed with Google, is now live. UCP will make it faster for agents and retailers to integrate. It’s open by default, so platforms and agents can use UCP to...
I was recently chatting with Dan Pfister (author of Million Dollar Winback) about the real reasons SaaS companies lose customers. He shared a story of how one SaaS company dropped churn from 18% to 3% by changing who they sold...

Most startups don't fail because they build bad products. They fail because they try to serve everyone. One of the biggest lessons for us this past year at Univid was narrowing down the niche harder - not expanding it. https://t.co/RlCp4pBsvI
Build your startup like you’re going to run it forever but prepare it so you could sell it tomorrow. > Organized books > Standardized operations > Product that works without you That’s how you create real leverage with buyers.
What does it take for a 10x exit? These are the 4 pillars... Scale: $10M–$15M+ ARR Growth: ~40% year-over-year Retention: 120% NRR / 95%+ Gross Retention Profitability: Break-even or profitable

Product skills of the future: - Intuition about what's worth building - Clarity in describing the solution - Taste in knowing when it's great - Agency to do the above without being asked
Market Fatigue: The Need for Quality Deals I recently sat down with Jim Williams to catch up on the state of Software M&A. Have an "A" asset? There are plenty of buyers who want your business. Listen to the full...
I have to get something off my chest… In 2024, I completely butchered the year and nearly killed RB2B. For 15 months, I didn't have a single conversation with a customer. Was too busy trying to be an "influencer." I became everything I...
65 days ago this founder didn’t know if their SaaS was sellable. > Bootstrapped > 3 serious offers > Structured advisory process Yesterday they closed for $480,000 on @acquiredotcom. https://t.co/IHlzfr48zL
One of my big goals for 2026 is to build the ultimate home for PLG talent. We have assembled a team of world-class implementers who are hands-down the best in the industry at solving activation problems. But to be fully...
at least for small tools, keeping the code and throwing away the prompts is the 2025 equivalent of throwing away the source and keeping the binary.
If I seemed less online in 2025, it's because I kinda was. In 2025 I: - Worked full-time as one of three people at SparkToro - Spoke at a dozen or so conferences - Planned & co-hosted my own conference...
One of the most important lessons from our early days building the HubSpot sales team is to teach your reps to start with a buyer-centric mindset. We trained our reps by having them walk in the buyer’s shoes. Every new...
A concept is making the rounds in AI circles right now that has many people very excited: context graphs . Foundation Capital published a piece calling it "AI's trillion-dollar opportunity." Engineers and founders are writing technical breakdowns of how it...
1/ Personio's CRO Phil Lecor built an AI-powered GTM in 6 months. From nothing to all-in in 180 days. $8.5B company. 400 salespeople. 15,000 customers. Here's what actually worked (and the mistakes to avoid): 🧵 https://t.co/qhDbuFmAxS
Your team isn't slow. They're too fast, and that's the problem. The operational doom loop: Urgency creates errors. Errors create escalations. Escalations create churn. Churn creates panic. Panic creates more urgency. Urgency creates new errors. You're not moving fast. You're...
Jeremy, a 19-year veteran of 37signals, calmly walks through the process moving 5+ petabytes of data and billions of individual files off AWS and onto our own on-prem storage setup without a second of downtime. The how, the time, and the...
Free SaaS Template Fridays 📈 All paths to profitability lead to the ROSE Metric. I created the ROSE Metric years ago, b/c Revenue per FTE can be very misleading. And Rev per FTE is thrown around so much that we've...
I love the models Anthropic are offering, but I seriously hope it's a mistake that they're blocking alternative harness providers, like @opencode, from working with their subscriptions. Seems very customer hostile. https://t.co/afxEQ0XTFb
Best things to do when .. you don't know what to do: 1/ More time w/existing customers. Meet 5/mo IRL. 5/week on Zoom. 2/ Hire 1 great VP 3/ Drive down churn. You grow faster even w/o more leads 4/ Join more sales calls....
the problem with dashboards: they don’t tell you where to grow. They tell you where you’ve been. Mid-market teams don’t lack data. They have plenty of dashboards: CAC. LTV. Funnel conversion. Segment performance. I remember attending a weekly meeting w/...
Vertical SaaS is having a moment and Vertical AI is following the trend... ...but are we over-engineering the narrative? In the latest episode of The Metrics Brothers, Dave Kellogg and I dig into the 2025 Tidemark Vertical & SMB SaaS...
Patrick Thompson sold his startup to Amplitude for tens of millions of dollars just one year after launching it. But the most impressive part of the story isn't the exit. It is that for the first six months of the...
Jeremy pulled off an incredible feat migrating five billion objects off S3 and onto our own on-prem petabyte storage setup. He shares the story on our new technically-minded Recordables podcast. https://t.co/O8AtDQKiwu
My first years of building SaaS were hard. I was pushing features, updates, YouTube videos and ads at a high pace - and it showed. I don't anymore... Instead, I made room for: → Daily workout → Eating healthy →...
What happens when you get a big spike in press coverage? Changes to your Google SERP? Yup. Changes to how AIs talk about you? Yup. Changes to sales? Yup, that too. 😎 This past Sunday, Geraldine and I joined Caitlin...
No fluff. No panels about "the future of AI." At SaaStr AI Annual 2026 (May 12-14) you'll learn: 💲How to price AI features 🤖How to reduce churn with AI agents 💰How to build AI GTM agents that work 🧖♀️How to hire (or not...
Is it OK to call yourself a SaaS Founder again in 2026? We're only a few days into 2026 but something has shifted. The vibe around SaaS vs. AI feels different...
Is it OK to call yourself a SaaS Founder again in 2026? We're only a few days into 2026 but something has shifted. A few macro trends is showing telltale signs that AI is a Feature and not a business....

The biggest opportunities for AI startups today We surveyed my readers about how they're using AI today, and more importantly, how they want to be using AI. For PMs, the biggest opportunity is research. User research shows the largest demand gap of...
Ok so on LinkedIn this week I saw another founder I know at $100m+ ARR where growth has slowed … just leave the keys on the table. Quit. This founder said he was excited to explore what AI could do...
What you’re selling isn’t right for everyone. That’s why great sales reps aren’t afraid of break-up emails. They know when it’s time to lean in and when to qualify out. And in a scaling motion, that discipline matters more than...
Thank you to all of the founders, partners, and colleagues we worked with in 2025. Despite headwinds in the broader market, founder-led SaaS companies continued to outperform, drawing meaningful buyer interest and achieving strong valuations. Last year, Vista Point Advisors...

You’re going to see more and more service providers go big on AI coding and other AI automation. To understand why, it’s useful to think about the power of distribution and the nature of the firm in the age of...
Building a website with AI is faster than it has ever been. That speed exposes a problem most people miss. The reasons websites fail are rarely technical, and AI does not fix the underlying ones. At Crazy Egg, we built a site...

One of the biggest surprises in my newsletter reader AI survey is how many people reported that AI improved the quality of their work (not just their productivity). Over 70% of PMs and founders, and 60% of designers, reported that AI...
A customer was ready to crash out. 30 minutes later he asked my team member "Are you the CEO?" All he did was let the guy talk, skip the defensiveness, and solve it together. Seen. Heard. Validated. That's the whole playbook.
A customer was about to crash out. 30 minutes later, he asked a question no one expected: "Are you the CEO?" My team member laughed when he told me. He thought it was funny because all he did was let...