Social•Nov 14, 2025
Align Success, Support, and AI for Scalable Growth
SaasRise CEO & Founder Mastermind Recap — Week of Nov 9–13, 2025 This week on the SaasRise Masterminds, SaaS founders and leaders shared practical strategies for scaling efficiently, improving customer success and leveraging AI to streamline operations. The conversations focused on optimizing lead generation, analytics and retention while preparing for sustainable growth in a fast-changing market. Across four sessions, members exchanged insights on customer success, ABM, AI workflows and revenue expansion...practical tactics you can apply immediately. 六欄六Customer Success vs. Support Alignment ▪️ Challenges: Distinguishing reactive support from proactive success, aligning bonuses with retention & upsells. ↳ Recommendations: Support resolves technical issues; success drives onboarding, demos and expansion. Standardize onboarding and tie incentives to growth metrics. Lead Generation & ABM ▪️ Challenges: Building accurate lists for niche ICPs while keeping costs scalable. ↳ Recommendations: Use AI tools like ChatGPT, Clay, GraphIQ. Validate with Sales Navigator + Evaboot and enrich with Apollo or Manus AI. Analytics & Funnel Tracking ▪️ Challenges: Managing complex funnels and tracking user journeys. ↳ Recommendations: Track events with PostHog or Amplitude, supplement with GA4 and monitor revenue retention via ChartMogul or Baremetrics. 烙AI & Automation Workflows ▪️ Challenges: Migrating from legacy systems and scaling API integrations. ↳ Recommendations: Leverage Intercom's AI assistant "Finn" for up to 70% support automation and integrate N8N for workflows and trigger-based outreach. Revenue Expansion & Retention ▪️ Challenges: Limited upsell opportunities and plateauing customers. ↳ Recommendations: Target 110–112% NRR, incentivize CSMs for expansion, introduce add-ons during onboarding and hold quarterly business reviews. ️Trial Validation & Spam Prevention ▪️ Challenges: High rates of invalid trial signups wasting budget. ↳ Recommendations: Implement email/phone verification and lead scoring APIs to ensure valid trials. Recommended Tools️: Intercom, N8N, ChatGPT, Sales Navigator, Apollo, PostHog, Amplitude, ChartMogul. Want to join next week's live sessions? Apply to become a SaasRise member via the link in comments Once approved, we offer a 14-day trial for you to check out the community and participate. Link to the full article in comments.
By Ryan Allis
Social•Nov 13, 2025
Most Reps Prefer Inbound; Hire Outbound Specialists
95% of sales rep that have only done inbound ... won't start doing outbound, even if they are missing quota. Not really. They'll pretend a bit, send a few emails, but that's about it. 95% of sales reps that will do...
By Jason Lemkin
Social•Nov 13, 2025
Seeking UX Feedback on AlertMouse Interface Design
UX friends (and anyone who's using @alertmouse)... Does this make sense to you? Any language or layout things you'd do differently?
By Rand Fishkin
Social•Nov 13, 2025
Distilling Tool-Calling Skills From Claude to Smaller Model
Ten months ago, DeepSeek collapsed AI training costs by 90% using distillation - transferring knowledge from larger models to smaller ones at a fraction of the cost. Distillation works like a tutor training a student : a large model teaches a...
By Tomasz Tunguz
Social•Nov 13, 2025
Loyal Customers Start with a Team‑backed Culture
If you aspire to cultivate a base of loyal customers, the first step is to establish a culture that your team truly supports and believes in. https://t.co/Js4jyb8Ker
By Tiffani Bova
Social•Nov 13, 2025
Don't Claim PMF Until 12 Months of Retention
Stop shouting "we have product-market fit!" when you've got 5 customers and 6 months in business. It's way more accurate (and honest) to say: "I have early intuition that we might have PMF, but I won't know for sure until I...
By Asia Orangio
Social•Nov 13, 2025
GPT-5.1 Doubles Speed, Boosts Extraction Accuracy
We've been testing Box AI with GPT-5.1 for the past week to compare it to GPT-5 for enterprise content use-cases. It's a very strong upgrade from GPT-5. It's super fast, performing ~2X (or more) faster on our tests on long documents...
By Aaron Levie
Social•Nov 13, 2025
ChatGPT Adds Basecamp Connector for Work Queries
Hey, look at what just showed up in ChatGPT this morning. A Basecamp connector! Now you can ask ChatGPT some Q’s about your work in Basecamp. Special thanks to the folks at @OpenAI and ChatGPT for making this happen. https://t.co/xPoSsMFSKS
By Jason Fried
Social•Nov 13, 2025
GPT‑5.1 API Launch with 24‑Hour Prompt Caching
GPT-5.1 is now available in the API. Pricing is the same as GPT-5. We are also releasing gpt-5.1-codex and gpt-5.1-codex-mini in the API, specialized for long-running coding tasks. Prompt caching now lasts up to 24 hours! Updated evals in our blog post.
By Sam Altman
Social•Nov 13, 2025
Cursor AI's $2.3B Raise at 29x Suggests Cooling AI
. @cursor_ai just raised $2.3 billion. ... at a 29x revenue multiple. Not as "bad" as the 40x SaaS multiples of 2021.... Maybe we're not in an AI bubble? https://t.co/laqcS0YrUZ
By Nathan Latka
Social•Nov 13, 2025
Cursor's 29x Valuation Suggests AI Bubble Cooling
Cursor just raised at a 29x multiple. Not as crazy as the SaaS 40x multiples of 2021... We might not be in an AI bubble....
By Nathan Latka
Social•Nov 13, 2025
From Fired to $17B: Turning Failure Into Fuel
“Startups are somewhere between completely impossible and very, very, very, very hard.” That's @parkerconrad, CEO of @Rippling, on the first episode of Long Strange Trip. Parker's got one hell of a story. Violently fired by David Sacks from Zenefits. Character assassinated in...
By Brian Halligan
Social•Nov 13, 2025
AI Founders Now Prioritize Real-World Use Cases over Models
Quick takeaways from yesterdays excellent CVAI conference: 1. So many inspiring entrepreneurs presented 2. Agentic pricing is still in the wild west 3. Same with agentic UX 4. Fascinating to see founders talking more about the underlying application use cases versus just the models...
By Nick Mehta
Social•Nov 13, 2025
Benchmark Your Pitch Deck Against 4,000 Startups
Wondering how you stack up? Try the new SaaStr VC Pitch Deck Analyzer. We’ll share how you stack up against 4,000 other start-ups. And we’ll provide you honest and confidential feedback on how to do better. Try it here -> https://t.co/S5UFYzoN7a https://t.co/3M6fas5f2w
By Jason Lemkin
Social•Nov 13, 2025
Turn Existing Customers Into a Low‑Cost Growth Engine
CMOs are sleeping on customer marketing instead of growing your company WITH existing customers, you're treating customers primarily as an advocacy channel (e.g. case studies, references) customer marketing is too narrowly defined. limiting customer marketing to advocacy misses the...
By Anna Furmanov
Social•Nov 13, 2025
EBooks Lose Spark: Emily Kramer’s 2025 B2B Channel Forecast
B2B marketing whisperer Emily Kramer from the beloved MKT1 newsletter dishes on which channels are hot or not in 2025. You might be surprised about eBooks. Do you agree? Chime in below. --- If you <3 this clip, you'll love the full episode...
By Kyle Poyar
Social•Nov 13, 2025
Join Us Live with Harry Stebbings at SaaStr AI London
We're BACK and it's GOOD TIMES folks!! And come see Harry Stebbings + me LIVE in London Dec 1-2 at SaaStr AI LDN!
By Jason Lemkin
Social•Nov 13, 2025
AI Masks True Talent, Turning Hiring Into Stagecraft
Hiring used to break because companies moved too slowly. Now it breaks because candidates move too fast. AI gave every applicant the ability to look qualified before they have proved anything. Resumes are AI-polished. Writing samples are AI-written. Coding tests get solved...
By Hiten Shah
Social•Nov 13, 2025
Will AI Agent Apps Match 80% SaaS Margins?
25 years ago, @Benioff set a terrific precedent for the SaaS industry w their 80% gross margins. I wonder where that will settle out at for the ai native agent/app companies. Guesses?
By Brian Halligan
Social•Nov 13, 2025
Ideal VC Board Member: Five Essential Traits
If I had my pick of VC’s in my next round, I’d look for a “5 tool board member:” 1. Works at a top tier firm 2. Is a GP 3. Has relevant domain expertise 4. Has been an operator 5. Not an a-hole...
By Brian Halligan
Social•Nov 13, 2025
Customer‑owned AI Agents Poised to Disrupt Marketing
Putting the final touches on our big "Martech for 2026" report — over 100 pages of lovingly, human-written explanation of what's actually happening with #AI and #martech headed into the next 6-12 months. Of course, there's a lot about agents. ...
By Scott Brinker
Social•Nov 13, 2025
Monetize N8n Workflows with Lovable’s Simple UI
There is an incredible business opportunity using n8n & Lovable - and I don't hear anyone talk about it! n8n is getting serious traction. And because of this, YouTube and LinkedIn are now FILLED with people sharing really amazing workflows. What is a...
By Simon Høiberg
Social•Nov 13, 2025
Monetize N8n Workflows with Lovable’s Simple UI
There is an incredible business opportunity using n8n & Lovable - and I don't hear anyone talk about it! n8n is getting serious traction. And because of this, YouTube and Twitter are now FILLED with people sharing really amazing workflows. What is a...
By Simon Høiberg
Social•Nov 13, 2025
Tighten Feedback Loops, Not Features, to Unlock Growth
Most companies try to grow by adding more things. The real unlock usually comes from tightening the loop that already exists. When the feedback gets sharp enough, even old products feel new again.
By Hiten Shah
Social•Nov 13, 2025
Grant Lee's Unconventional, Actionable Startup Advice
Epic startup advice from @thisisgrantlee of @GammaApp - super practical and non-consensus
By Nick Mehta
Social•Nov 13, 2025
180 AI Design Prompts Tested: What Actually Works
We ran 180 AI web design prompts through the top builders to see what actually ships and what falls apart. https://t.co/U0PVzCAy0C
By Hiten Shah
Social•Nov 12, 2025
CEO‑CTO Alignment Is the Hidden Key to Billion‑dollar Growth
My biggest heartbreak ever as a founder: if my CTO and I could have gotten along better. Because we'd both be billionaires, running a great public company together. I tried. I know so much more today than I did then....
By Jason Lemkin
Social•Nov 12, 2025
Five CEOs Master Vision, Code, Taste, Sales, Recruiting
What do @btaylor (Sierra), @matistanis (11Labs), @kareem (Clay), @parkerconrad (Rippling), @GabeStengel (Rogo), & @daraladje (Delphi) all have in common? They are 5 tool CEO's: (1) Vision, (2) Code, Taste (3), Sell (4), & Recruit (5). Learn more on this...
By Brian Halligan
Social•Nov 12, 2025
Lead Magnets Drive Speed, Not Value—Fuel Founder Success
Lead magnets aren’t about value. They’re about velocity. Founders that use these effectively, win.
By TK Kader
Social•Nov 12, 2025
HEY Adds Dedicated Previously Seen Page with Shortcut
New in HEY: Now you can jump to a dedicated page with all your Previously Seen emails. These are emails you've clicked on, read, or sent that aren't marked unread. Previously Seen remains as a dedicated section at the bottom of...
By Jason Fried
Social•Nov 12, 2025
Enterprise Deals Now Sealed via Text, Not Email
"Every single enterprise deal I have done is closed through text. It's not on email anymore. It's relationships." Full chat with Jen Abel: https://lnkd.in/g3WrxpEE
By Lenny Rachitsky
Social•Nov 12, 2025
AI Ad Agency Generates $620K Profit, 35% Growth
I love seeing agencies print profits. Live on @acquiredotcom: AI-powered performance ad agency helping brands grow with media buying, creative, and funnel optimization. > $1.7M TTM revenue > $620K TTM profit > 35% YoY growth Full listing: https://t.co/WAfvxsRcZs https://t.co/9BpLwk8kmq
By Andrew Gazdecki
Social•Nov 12, 2025
AI Mirrors Your Thought Clarity, Not Randomness
When you work with AI, the output is never random. It’s a mirror held up to how clearly you think. Every response is a reflection of your own edges and blind spots. The model doesn’t create ideas. It digs through your...
By Hiten Shah
Social•Nov 12, 2025
Agentforce Recovered 1,000 Missed Leads via Salesforce
"We found there were 1,000 (!) leads our human sales team never followed up with. So this was our best, first use case for Agentforce @salesforce. Because Agentforce knows everything our Salesforce instance does."
By Jason Lemkin
Social•Nov 12, 2025
From Syrian Kid to $253M ARR: Replit’s Meteoric Rise
Replit went from $2M ARR to $253M in just 2 years. And it all started with a Syrian kid who couldn’t afford a laptop. Their insane growth story👇
By Ryan Allis
Social•Nov 12, 2025
AI-Powered Browser IDE Catapulted Replit to $253M ARR
Replit went from $2M ARR to $253M in just 2 years. And it all started with a Syrian kid who couldn't afford a laptop. Their insane growth story When Amjad Masad founded Replit in 2016, the idea was simple: Code from anywhere, without...
By Ryan Allis
Social•Nov 12, 2025
Structured Prompts Unlock AI’s Web Design Potential
We ran 180 AI web design prompts to see what actually works. Everyone says these tools can design full websites in minutes. I wanted to see if that was true. Across Base 44, Bolt, Figma Make, and Lovable, we tested every...
By Hiten Shah
Social•Nov 12, 2025
Excessive Mixpanel Logging Triggers $800 Unexpected Bill
I vibe coded an app. As part of it, I had it hook into Mixpanel. Now I got a bill from @mixpanel for ~$800 because the vibe coded app was logging to Mixpanel too many times and in the wrong...
By TK Kader
Social•Nov 12, 2025
AI Business Requires Rethinking SaaS Profit Metrics
Is this true? SaaS math vs. AI math. Let's put pencil to paper and compare SaaS economics vs. AI economics. Next week's newsletter will feature a new blog post on "SaaS vs. AI Math - Hype vs. Reality." And the metrics that are...
By Ben Murray
Social•Nov 12, 2025
Mid‑market Is a Myth: Choose SMB or Enterprise
Jen Abel on why the mid-market doesn't exist: "What is mid-market. It's either low-end enterprise or upper-end SMB. And if you bleed those two games, you're gonna lose. They're so distinctly different. Many people can get lost because selling to a 100-person...
By Lenny Rachitsky
Social•Nov 12, 2025
Avoid Common SaaS Gross Margin Miscalculations Before Funding
A SaaS company's gross margin is a key point of discussion in any M&A or capital raise transaction. As such, any SaaS founder looking to engage with potential buyers should ensure that they've properly classified costs related to the calculation of...
By Michael Lyon
Social•Nov 12, 2025
UiPath MVP Program Expands to AI, Orchestration, LLMs
The UiPath Community has always been at the heart of everything we do. From the early days of UiPath to where we are now, some of the best ideas have come from the engineers, developers, and automation experts who explore our...
By Daniel Dines
Social•Nov 12, 2025
Manage and Sell Multiple Startups From One Account
Now live on @acquiredotcom! You can now manage multiple and sell multiple startups from one account. Just click "manage startups" and then the "+" sign to create a new listing. Check it out and share any feedback! https://t.co/eWLANLahNZ
By Andrew Gazdecki
Social•Nov 12, 2025
Companies Shift Gravity: From Employees to Customers, Acquisition to Delight
I think all companies have two centers of gravity 1. Focused on investors, customers, or employees 2. Focused on acquiring or delighting customers HubSpot moved (1) from employees to customers over time. We moved (2) from acquiring to delighting over...
By Brian Halligan
Social•Nov 12, 2025
Get Personalized PLG Advice at Scale via SuperMe
You can get PLG advice from me anytime now…WITHOUT spending thousands of dollars on consulting fee or waiting to find a virtual coffee spot on my calendar. People want to learn from practitioners - the ones actually doing the work. That's why...
By Wes Bush
Social•Nov 12, 2025
AI SDRs Deliver 6.7% Response, 10% Ticket Sales
How are our AI SDRs really working at SaaStr? Join us LIVE on AI Workshop Wednesday TODAY at 10am PST to find out!! - 19,000 messages sent - 6.67% response rate - 4% positive response rate - sold 10% of tickets to SaaStr AI London...
By Jason Lemkin