AI Era Demands Open Access, Not User Lock‑In
the software playbook used to be: lock users in, protect the workflow, build the moat. a day before blowout earnings, @zoink told us the opposite, don't be sacred about locking in users in the AI era. "Start anywhere, go everywhere." $FIG https://t.co/106plIycye
Even Solid Funnels Can Yield Low‑quality Leads—Iterate
A test I ran flopped. The funnel was solid, the end outcome solid but the first part brought low quality leads. I swung the pendulum too far in my test and my hypothesis was wrong. Now reviewing the data and...
Momentum.io Showcases Enterprise AI's True Work System
Congratulations to Santiago Suarez Ordoñez , Ashley Wilson , Moiz Virani , and the entire Momentum.io team. It’s been a privilege to support you on this journey. Momentum embodied several themes we consistently look for in native AI companies: -->...
AI Won’t Kill SaaS; Governance Still Essential
Narratives can crush multiples faster than fundamentals change. Markets are pricing “software is dead” as if AI will commoditize SaaS overnight. But enterprises still need governance, permissioning, audit trails, compliance, uptime, and data orchestration. AI may change workflows, but it doesn’t...
Zoho's OS of Intelligence Unifies Data, Ensures Sovereignty
Zoho’s @rajuv just finished a great presentation describing @Zoho’s systems philosophy, summing up to following 3 key outcomes at #ZohoDay 2026 in Austin. - Operating System of Intelligence - Unified Business Context with live data - Sovereignty by design https://t.co/y6UWOmv1dv
Software Stocks Face Fear‑Driven Selloff, Not Real Decline
Software is getting hit on fear of substitution more than evidence of structural deterioration in enterprise spending. When price action gets ahead of reality, the re-rating can be violent if the narrative cools.
ServiceNow’s $100B Valuation Highlights Massive ITSM Market
Even after the SaaS dip, ServiceNow's market cap is north of $100mil "largely" for internal help desk. I've always been surprised how big the ITSM market is. Am I alone on that one?
AI Won’t Replace SaaS: Key Misconceptions Clarified
When asking if AI will replace SaaS, here are some very key aspects to consider and questions to ask. I will have more to share, but there is a LOT of misunderstanding and assumptions being inserted into the public conversation that...
Zoho Accelerates Growth After Year of Deliberate Expansion
The amount of growth by @Zoho over the past year is incredible. Historically, Zoho has been very deliberate and measured with their expansion. The past year, they hit the gas...big time. #CIO #ERP #ZohoDay26
Two Red Flags Mean It's Not a Real Prospect
Founders: Sales discovery qualification checklist: 🚩 Can't quantify problem cost 🚩 Unclear who signs the contract 🚩 No budget history for similar tools 🚩 No compelling event driving action 🚩 Refuses to discuss investment level Two red flags means they're not a real prospect.
Open‑source AI SRE Auto‑creates Debugging Tools for Any Team
.@incidentfox is an open-source AI SRE that builds its own debugging tools. It learns each team’s unique systems and auto-generates the integrations it needs — no custom engineering required. Congrats on the launch @jimmyweiiiii and @LongYi1207! https://t.co/H68FjaBikx https://t.co/JWvl2EPJpN
Celebrating Milestone Thanks to Trusted Customers & G2 Community
This is a meaningful milestone for our team and the organizations that trust our platform to transform how work gets done. Thank you to the G2 community and to our customers for the trust, feedback, and partnership.
AI Productivity Tricks Don’t Scale to Real Team Workflows
Most AI productivity hacks you see on LinkedIn don't work. They work for one person, on their own laptop, with no one else involved. That's not your reality. Your reality is shared Google Docs with 14 contributors. Confluence pages that...
Stand Out by Thinking Differently, Not Just Being Expert
People don't become known for their expertise They become known for how they *think differently* about their area of expertise Recognition follows a distinct, ownable idea (not volume, not credentials, not even quality of work) If your thinking sounds like everyone else's in...
Agentic AI Surges as Top Enterprise Priority
Futurum’s latest Enterprise Software Decision Maker Survey reveals Enterprise AI ROI Shifts as Agentic Priorities Surge ▪The Agentic Shift: Autonomous Agents/Agentic AI claimed the #1 technology priority for 17.1% of decision-makers, up from 13.0% in 2H 2025—a 31.5% year-over-year increase and...
Free Plans Must Prove Value, Not Just Claim It
Supercut is a really good product. That might be the problem. The video messaging market is brutal. Loom is good. Vidyard is good. A dozen others are good. When a market commoditizes, “good” disappears. You don’t win by being slightly...
Spot Red Flags in Discovery Calls, Move On
Founders: Discovery call warning signs: 🚩 Vague answers about current challenges 🚩 'Need to talk to my boss' responses 🚩 No current spend on similar solutions 🚩 'No rush' timeline signals 🚩 Deflects all pricing questions Seeing 2+ flags? Move on to better opportunities.
AI Sales Agent Raises $14M, Beats Human Reps
In this episode of Founder Firesides,@snowmaker talks to the founders of @simpleailab, @catheryn_li & @Zach_Kamran, who just raised a $14M seed. Simple AI gives businesses an AI sales agent that handles inbound calls end-to-end and outperforms their human reps. https://t.co/keftLeBwrc
Exceptional Service Beats Product Features Every Time
Some of my favorite customer testimonials aren't about our products, they're about our customer service. This morning: "I must say, the technology world is woefully unprepared to provide adequate customer service. I'm truly blown away that you took the time to walk...
Collapse AppStack Into AppOS to Boost Developer Velocity
At #ZohoDay26, @Zoho CEO Mani Vembu makes the case to collapse AppStack layers into an AppOS. The goal is the same - #EntepriseAcceleration through higher developer velocity. https://t.co/e7JTmo1bS8
Top Invoicing Vendors Capture 55% Market Share
You don't get paid unless you invoice. Accurate, timely invoices. These are the top invoicing vendors used in software companies. Plus, honorable mentions just off the chart. Survey Highlights: - 57 invoicing solutions named - Top 5 solutions own 55%...
New AI Agent Beats ChatGPT with Persistent Memory
I’ve been testing a new AI agent that actually remembers who I am. Meet @getsurething. It hits 59.3% on the `REAL-Agent Benchmark`, crushing both OpenClaw and ChatGPT. And unlike them, it has Persistent Memory, SOC 2 security, and connects to 1000+ apps 🔥 Let's...
Stop Generic Positioning: Define ICP, Pain, Proof
Many B2B businesses come to me complaining: “We have a great product, but buyers don’t get it.” When I dig in, I often find the same positioning mistakes, and they’re more expensive than you think. Here are 5 common ones:...
Zoho Celebrates 30 Years Serving 150M Users Worldwide
[1Slide] @Zoho by the numbers. 30 Years 19K Employees 60+ Apps 150+ Countries ~150M Users 1M Customers #ZohoDay26 https://t.co/JKIjBGvgKQ
Oversold Infrastructure, Cybersecurity, AI Stocks Poised for Rally
Quality infrastructure software, cybersecurity stocks and some AI names are now *very* oversold and due for a multi-month rally. The recent indiscriminate selling in SaaS has crushed these stocks but the sale won't last forever.
Modern Treasury: Stripe‑style API for Corporate Cash Flows
This is a big deal. It's like Stripe but for moving money in and out of companies. You just call the API and Modern Treasury does the rest.
Zero to $1M ARR: Hunt Whales, Share Journey,
I’ve bootstrapped $0 to $1M ARR three times. If I had to start over with no money and no personal brand, this is exactly how I’d hit $1M ARR in under 12 months: 1. Hunt whales in their natural habitat. Alina Vandenberghe...
Use AI to Build SaaS Moats, Not Fear
AI isn't the threat to your SaaS. How you use it is. Today... live podcast: The NRR Battle 2026. We'll talk about building moats and leveraging AI to make your SaaS even more valuable while your competitors are running scared. We go live...
WFIO Moments Fuel Founder Resilience and Future Wins
Every Founder has their WFIO moment. WFIO = We're F*cked. It's Over. The other day I was looking through old photos on my phone and found a picture of this receipt from ThirstyBear on Howard Street. It was June of 2013. And my...
AI Amplifies Bias; Build Software Wisely, Not Endlessly
AI is an amplifier of your intellect and values. A mirror of your soul. If you were a confirmation bias person, AI can be catastrophic for you. There’s some way to contort almost any prompt to give you the answer you’re...
Rippling Shows How B2B Brands Blend Big and Scrappy Marketing
How to build a B2B brand that stands out: Rippling edition. You are always asking for examples of B2B brands that are doing great marketing. You're tired of hearing about how Liquid Death and Apple and Nike are THE GOLD...
ZM Poised for Upside with Buyback, Growth, Cheap Valuation
- Anthropic catalyst - Pouring cash into buyback w/ conservative balance sheet - 5% annual gross profit growth since EOY 2022 - stock trading below 17x EV/EBIT per @fiscal_ai Very interesting set-up for $ZM over next couple of years https://t.co/75MsUcEE1b
AI Capabilities Now Define Enterprise Cloud Competition
How AI Is Redefining Enterprise Cloud Competition #Cloud competition has fundamentally shifted from #infrastructure costs to #AI capabilities, with companies like #ByteDance and partnerships between #OpenAI and #Snowflake proving that AI-first platforms are now the fastest-growing segment. #Enterprise leaders must...
OpenClaw's Power Multiplies as Workflows Interconnect
.@OpenClaw is the gift that keeps giving. I keep discovering new use cases for it. And the real power law happens when OC starts making connections between the workflows I’ve built for it.
M7 Tech Stocks Test Low, Threatening Repeat Correction
However, as the AI narrative continues to unfold, from euphoria a few months ago to handwringing now (over the commodification of the SaaS stocks and the unknown ROI of hyperscaler capex), the Might Mag 7 is showing some strains. The...
Excited to Lead Panel at Zoho Day 2026
On the ground for @Zoho Day 2026 in Austin. Looking forward to the discussions, leading a customer panel and interviews with Zoho execs. There is a lot to unpack. #CIO @sandraklo #ZohoDay26
Onshore Secures $31M Series B for AI Tax Automation
Congrats to Onshore on their $31M Series B! Onshore is building an AI-native platform that replaces manual CPA workflows with continuous, automated tax intelligence. Instead of relying on spreadsheets and fragmented documentation, Onshore automates data collection and analysis while keeping expert...
Stop Juggling AI Tools—Vora IQ Streamlines Founders
Most first-time founders don’t fail because of bad ideas. They fail juggling 6 AI tools and starting from scratch every time. Vora IQ is an AI-powered business OS with specialized agents that hold your full business context. Every answer is grounded...
Continuous Security Audit Across 62,000+ Open Skills
We partnered with @socketsecurity, @snyksec, and @gendigitalinc to continuously audit https://t.co/NfXI7skfWe for security vulnerabilities. There are now 62,000+ skills in the open ecosystem https://t.co/rtwkKCBeBz
Poor Communication Fuels Disputes, Refunds, and Churn
what causes disputes causes refunds causes churn... what escalates each of those to the next is poor communication
Stock Crashes Stem From Multiple Compression, Not Revenue Loss
Fab article about which vertical software will be hurt and which could be made stronger... "But here's the thing the market already understands: you don't need revenue to decline for the stock to crash. You need the multiple to compress. A...
Stop AI Lies: Four Prompt Tricks for Accurate Research
Everyone's using AI to do data analysis. Almost everyone is getting answers full of lies. Made-up quotes. Invented evidence. Completely wrong conclusions—all presented with total confidence. Today post by UXR veteran Caitlin Sullivan shares four prompting techniques that will prevent...
Own a Compelling Idea, Not Just an Audience
Don't "build an audience" Find an idea you can own that people want to buy into
Retention Beats Acquisition: Tight Onboarding Drives PLG Success
I sat down with Melissa Kwan, founder of eWebinar, and one line stuck with me: “Getting customers to sign up is the first date. Not the last day with you.” Melissa has built eWebinar to just under $2M ARR. No...
Shopify Veteran Amer Grozdanic Joins Unofficial Podcast
I met @AmerGrozdanic at Shopify https://t.co/Q6R0IzWT4z in Toronto. You might know him from the ASOM pod, or from Hulk Apps, which he co-founded and exited. Turns out he's a fellow agency owner @PraellaAgency just 20 minutes from my studio in...
Built Rails Infrastructure for Per‑Customer SQLite, Even When Plans Shifted
The original plan for Fizzy was to ship the SaaS version with one sqlite database per customer. That didn't end up happening, but we built all the Rails infrastructure needed to make it possible. Mike goes through it all here:...
SaaS Pricing Has Moved Beyond Seat‑based Models
If you think most SaaS is still predominantly priced based on seats, you're at least six years out of date.
Measure Five Key Metrics, Not Just CPL, for Predictable Pipeline
SaaS teams debate CPL vs volume. Wrong focus. Track 5 metrics if you want predictable pipeline: • MQL→SQL rate • Lead response time • Lead→Customer rate • Customer LTV • Cost per qualified lead Which one are you not measuring? https://t.co/sYhVKy6dXN
AI Agents Boost Productivity Fivefold and Unlock New Revenue
While SaaS stocks got destroyed because of the threat of AI, we were spinning up AI agents at @ListKitio that make our team 5x more productive. Agentic workflows helping our AMs do work for our customers they can't and don't...
Quantifying Qualitative AI Conversations with Claude Console
Nearly every AI research tool promises insights. Many still can’t tell you how much they matter. And very few connect them to what your whole company should do next. so I decided to try and build a better way Day...
