Longtime Neiman Marcus merchant Russ Patrick has been hired as Bloomingdale’s general merchandising manager of home. Patrick brings more than three decades of luxury retail experience, most recently overseeing men’s, gifts, home and children’s categories at Neiman Marcus and Horchow. He said Bloomingdale’s offers a clear vision and growth momentum, making it an attractive next step. The hire follows a wave of senior talent moving from the struggling Saks Global portfolio to competitors like Bloomingdale’s and Nordstrom.

Asda plans to outsource the fulfilment of its George clothing line to a DHL‑run depot in Derby, consolidating operations from three existing sites. The move could put up to 1,200 jobs at risk, prompting the GMB union to warn of...

Pinterest announced two senior‑level hires to accelerate its global advertising business. Lee Brown, former DoorDash CRO and Spotify ad chief, becomes the company’s first Chief Business Officer, overseeing sales, content, ad product marketing and customer operations. Claudine Cheever, who led...

Sephora is teaming with South Korean retailer CJ Olive Young to create dedicated K‑beauty zones in its stores, beginning in the second half of 2026. The rollout will debut in the United States, Canada and key Asian markets such as...

Since Trump’s second inauguration in January 2025, the White House has issued a cascade of tariff announcements, pauses, and reversals affecting North America, China, the EU, and dozens of other partners. Tariffs have ranged from 10 % to over 150 %, prompting...

The retail sector spent 2025 scrambling to absorb a wave of unpredictable tariff hikes that forced many brands to delay product launches, tighten inventory, and curtail hiring. Frequent duty changes eroded profit margins and triggered cost‑cutting measures, including layoffs. As...
SALESmanago is rolling out a native WhatsApp integration and AI‑driven Recommendation Frames to give eCommerce marketers real‑time, hyper‑personalised customer experiences. The platform now supports multimedia messaging, automated journeys, and dynamic CTAs that target abandoned carts, restock alerts, and on‑site product...

Product development cycles in fashion now span 10‑18 months, with production adding another 4‑6 weeks, and data gaps between design, sourcing and factories cause costly delays. Ultra‑fast retailers like Shein have accelerated style turnover, exposing weaknesses in handoffs where specifications...
Macy’s announced the closure of its Cheshire, Connecticut fulfillment center, eliminating 993 positions. The shutdown will occur in phases, beginning with night‑shift staff on March 14, 2026 and ending with full‑time day workers by August 29, 2026. A small crew will remain...
Amazon has launched its Amazon Now quick‑commerce service in London, offering 30‑minute delivery of everyday essentials. The rollout centers on a new micro‑fulfilment hub, “QLD1,” serving the Southwark district. The initiative involved 57 internal Amazon teams and introduces a new...

Goodfood Market Corp. posted Q1 2026 results showing a 21% drop in net sales to $28 million and a 15% decline in gross profit to $12 million, resulting in a $3 million net loss. Despite lower revenue, the company achieved a 42.3% gross...

DFS Furniture lifted its full‑year profit outlook after a robust first half, forecasting underlying pre‑tax profit of £30‑31 million, up £13‑14 million YoY. Order intake rose 2.3% and gross sales on delivered orders are projected to increase 8.7%, despite a broadly flat...
TikTok has introduced an Off‑site Performance Analysis tool that uses a tracking pixel to follow user actions beyond the app. Launched on December 24, the feature links organic posts, TikTok Shop activity, live streams, and paid ads to purchases on...

Klarna announced the launch of its own stablecoin, KlaraUSD, on the Tempo blockchain, a payment‑focused network backed by Stripe and Paradigm. The initiative targets internal treasury and cross‑border settlements, aiming to cut transaction times from days to seconds and reduce...

Majestic Wine recorded its strongest Christmas trading in 45 years, posting a 0.9% sales increase for the five weeks to 29 December – its tenth consecutive holiday‑season growth. The gain came as the broader UK off‑trade alcohol market contracted 4.1%...

Retail and hospitality firms are overlooking older shoppers, even as the over‑65 population is set to double to 1.6 billion by 2050 and control a majority of discretionary spend. Older consumers are increasingly active on platforms like TikTok, where they favor...

Knoops reported a 12% increase in UK store‑for‑store sales over its six‑week Christmas trading window, keeping annual revenue on track to surpass £20 million. The retailer also announced a new production and warehousing facility and the appointment of former Game Group...

DFS Furniture reported a strong first‑half performance, with underlying profit before tax rising to £30‑31 million – a £13‑14 million year‑on‑year increase. Order intake grew 2.3 % across the DFS and Sofology brands, and gross sales recognised on delivery are expected to be...

Music Magpie, AO World’s recommerce arm, has teamed up with Timpson to roll out in‑store smartphone trade‑ins across more than 1,300 UK locations after a four‑month pilot. Customers can hand over their device, watch a live assessment and receive cash...

Lacoste is transitioning its Australian presence from wholesale to a direct‑to‑consumer model under distributor Accent Group. The partnership leverages Accent’s 25‑year relationship with Lacoste and its expertise scaling global footwear brands to build a bespoke retail footprint, beginning with a...

Retailers are adjusting operating hours for Australia Day on January 26 after the National Retail Association, Australian Retailers Association and Shopping Centre Council released joint guidance. While all states allow trading, Queensland, South Australia and Western Australia impose specific hour limits. Queensland permits...

China’s marriage rate jumped 8.5% in the first nine months of 2025, reversing a decade‑long decline. A May 2025 policy allowing couples to register marriages anywhere in the country has spurred demand at Suzhou’s Huqiu Bridal City, home to over...

John Lewis topped the UK Customer Satisfaction Index (UKCSI) for retailers with an 86.4 score, placing second overall behind First Direct’s 87.0. The index, published bi‑annually by the Institute of Customer Service, shows all 13 sectors improving satisfaction year‑on‑year. Overall...

MPE 2026 is set to be Europe’s premier merchant payments conference, drawing more than 1,600 attendees, including 500 global merchants, 170 speakers and over 90 sponsors. The agenda spans AI‑driven payment solutions, fraud mitigation, stablecoins, account‑to‑account transfers and the upcoming...

Albertsons Media Collective is rolling out an in‑store digital screen network to 800 of its more than 2,200 locations in 2026 after a successful pilot in 80 stores. The expansion follows the onboarding of over 50 advertising partners and a...

Goodwill’s online marketplace ShopGoodwill.com recorded a record $450 million gross merchandise value in 2025, a 22 % increase over 2024 and the highest in its 26‑year history. The platform now exceeds $3 billion in cumulative sales, though it still represents less than 10 %...

China’s economy met its 5 % growth target in 2023, but retail sales barely rose, with December’s year‑on‑year increase of just 0.9 %. The slowdown reflects lingering effects of a property downturn, tepid wage growth and consumer uncertainty, even as inflation ticked...
JD Sports Fashion plc announced that its online and mobile channels will now incorporate AI‑driven search and purchase capabilities for footwear, apparel and accessories. The generative‑AI tool interprets natural‑language queries and instantly surfaces product recommendations, aiming to streamline the shopper...

Matalan reported a robust third‑quarter performance, with EBITDA climbing 38% to £27 million and year‑to‑date EBITDA up 53% to £61 million. Like‑for‑like sales rose 2% overall and digital sales surged 11% in the quarter, highlighted by its best Black Friday online day...
Finnish ecommerce platform Wolt has rolled out an app update that repositions it as a multi‑category commerce platform, shifting from store‑first to product‑first search. The redesign lets users browse and compare products across brands, with topic‑based grouping such as protein...

Thomas, operating under Xometry, unveiled an AI‑driven smart search that lets industrial buyers use natural‑language, multi‑attribute queries, delivering more than 15% higher supplier evaluations than its legacy tool. The platform also introduced performance‑based listings, where manufacturers pay only when buyers...

Retail owners filing their 2024‑2025 Self Assessment this January often see a larger tax bill than expected. The spike usually stems from payments on account, which bundle the current year’s liability with an advance for the next year. Additional factors...

WD-40 reported a 22% year‑over‑year jump in ecommerce sales during Q1, making digital its fastest‑growing channel. Total revenue edged up 1% to $154.4 million, while net income slipped 8% to $17.5 million due to higher operating costs and softer distributor shipments. Sales...

Blue Monday, falling on 19 January 2026, is dubbed the year’s most depressing day and coincides with a sharp dip in consumer spending and a surge in post‑Christmas returns worth over £1.5 bn. Retail analysts warn that January acts as a stress...

Over the past year, major markets have overhauled low‑value import rules, ending the US $800 de‑minimis exemption, phasing out the EU’s €150 duty‑free threshold, and removing Thailand’s import relief, while Saudi Arabia now requires exact address data for customs clearance....

eBay released its first Climate Transition Plan, outlining a roadmap to achieve net‑zero emissions by 2045 while expanding its recommerce model. The plan highlights a 40% recommerce contribution to sales, new electric‑van delivery pilots in the UK, and the fulfillment...

Only 27% of UK retailers report fully connected, scalable tech stacks, leaving most unprepared for AI‑driven, agentic commerce. Deloitte and Gartner predict autonomous AI agents will dominate retail interactions by 2025‑2030, demanding real‑time, clean data. Patchworks’ survey of 200 retail...
AskUCP, launched on January 11 2026, is a global AI shopping search built on the Universal Commerce Protocol (UCP). UCP, an open standard co‑created by Google and Shopify, lets applications query product data across e‑commerce platforms without traditional APIs or integrations. At...

Network International has signed a processing agreement with Saudi Sudanese Bank to expand digital payment services across Sudan. The partnership will provide acquiring, issuing, and fintech solutions, enabling merchants to accept card payments and facilitating cross‑border transactions. By leveraging Network...

Humii’s 2024‑2025 data shows e‑commerce speed is stagnating while shoppers demand clearer timelines. Mismanaged expectations—not slow service—are the primary cause of churn, especially around dispatch, live‑chat, and return authorisations. Young‑fashion retailers outperform the industry with five‑day refunds, whereas segments like...

Australian e‑commerce sales are projected to hit $87 billion in 2026, driving retailers to upgrade shipping, inventory, and returns processes. ShipStation’s 2025 benchmark shows 43% of shoppers now expect two‑day delivery, and 69% would switch brands for better fulfillment options. Integrated...

Represent, the Manchester‑based men’s fashion label, has hired Jim Anfuso as its brand president for North America. Anfuso, who previously led commerce at Complex NTWRK and launched the Adidas Yeezy line, also held senior roles at Fox Racing and American Eagle....

At the NRF conference, Pattern Beauty co‑CEO Christiane Pendarvis detailed the brand’s rapid multi‑channel expansion, launching its DTC site and adding Ulta within ten days before partnering with Target, Sephora, Nordstrom, Amazon and Macy’s. She explained that each retailer is...

Direct‑to‑Consumer (D2C) retail in 2026 is shifting from pure transactional models to relational commerce, where AI handles scale and humans deliver high‑emotion experiences. Trust has become the primary purchase driver, with 81% of shoppers needing brand confidence and referrals delivering...

Walmart is rapidly expanding its fashion portfolio, adding ten private apparel brands since 2020 and debuting the teen‑focused Mills line in 750 stores and online. The retailer has also partnered with resale platform Rebag to offer pre‑owned luxury accessories, while...

Avocados From Mexico is forgoing a traditional $8 million Super Bowl TV spot in favor of an AI‑driven Prediction Pit that delivers real‑time football forecasts and custom guacamole recipes. The experience features a realistic Rob Riggle avatar powered by a predictive AI...

2025 proved a banner year for retail fraud, with the OECD and EUIPO estimating counterfeit sales near US$467 billion and Liquidonate reporting US$127 billion in fraudulent returns alone. Online returns now outpace in‑store returns three‑to‑one, creating fertile ground for tactics like wardrobing,...
At NRF 2026, technology vendors emphasized moving AI from hype to practical applications in retail back‑office functions and store operations. They argue that AI’s potential—automated inventory management, demand forecasting, and labor scheduling—can only be realized if retailers first modernize their...

Retail leaders face a 2026 landscape shaped by lingering inflation, interest‑rate pressures and shifting consumer confidence. Companies must tighten intellectual‑property protection, especially across fast‑growing marketplaces, while private‑equity investors hunt for value in supply‑chain efficiency, data monetisation and private‑label expansion. Labor...

Ziina, a UAE‑based fintech, completed the nation’s first live open‑finance payment using Lean Technologies’ API platform. The transaction linked a consumer’s bank account to a merchant checkout in real‑time, settling instantly across multiple banks. The proof‑of‑concept demonstrates compliance with the...