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Complaints From Fashion Shoppers Surge

Citizens Advice logged nearly 18,000 fashion‑related complaints in 2025, a 21% jump from the previous year. Online orders generated 82% of the grievances, while women’s apparel accounted for almost half of all issues. The most common problems were faulty goods, delayed deliveries and difficult returns, and one in 13 complaints involved scams that left shoppers facing overseas return fees. The surge highlights growing friction in digital fashion retail and the need for stronger consumer safeguards.